20 Best Customer Support Freelancers For Hire In Texas

Check out Customer Support Freelancers in Texas with the skills you need for your next job.

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$75 hourly
- 4.6/5
- (3 jobs)
Hi, I'm Russ. I'm an experienced customer care leader and contact center consultant. I've been a customer of Zendesk since 2010, and have led implementations at over 10 companies. I'm a certified Zendesk Support Admin Expert; I was in the very first class of certified Zendesk Support Admins back in 2017. I've successfully managed multiple implementations across a diverse range of usage models (IT Helpdesk, B2C & B2B support, Human Resources). "I engaged Russ to help us optimize our Zendesk implementation when I was the manager of customer operations at [client name removed]. We had a basic set-up, but needed help with automating some tasks to increase agent efficiency. Russ helped us make some configuration changes that let agents handle more tickets per hour, and helped make our policy messaging more consistent across the agent base. He also created management reports that gave us better visibility to what was happening on a daily, weekly and monthly basis. The best part of Russ' Zendesk help is that he approaches it from the point of view of a support manager, someone who knows what it's like to be running a support team in a crazy start-up environment. I would highly recommend him!" I can help you to: • Configure your Zendesk system from scratch, or help to optimize it with triggers, automations, SLAs and macros • Build out your Help Center to enable more self-service and deflect inbound tickets • Implement other Zendesk products like Chat, AI Messaging or Talk • Identify and integrate third-party applications to maximize efficiency • Migrate Insights reporting to Explore I'm relatively new to Upwork as a freelancer, but not new to consulting. With over 40 years in customer care, I've got a full range of experience in consumer, B2B and enterprise service and support. I've worked at both Fortune 500 companies, tiny start-ups, and everything in between. I've led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). I come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. I have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, and Asia. I excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. "Russ is a creative, responsible, talented and fun leader, and a trusted business partner. He is an experienced call center executive who can build and train a team with ease, and adapt to changing conditions. He is a Zendesk expert who can implement and manage a solution without the need for implementation consultants (Unless he IS your implementation consultant). He can be counted on to give you the straight story without drama or complaint, and is generous with his time and knowledge. I highly recommend Russ!" (The quote above is from the COO of a company that I helped to scale from 30 employees to 500+ over 2 years.) When we work together, you'll find that our goals are aligned: maximizing the ROI from your Zendesk implementation. I work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then I'm the right guy to help. So, next steps: Send me a note with a bit about your company, the problems you're trying to solve with Zendesk, and how you think I can help. If it seems like we're a good fit, let's schedule a call to talk.

Customer Support
Workforce Management
Customer Service Chatbot
RFP Writing
In-App Support
Product Support
Customer Support Plugin
SMS
Talkdesk
Customer Relationship Management
BPO Call Center
Remote IT Management
Zendesk
Call Center Management
$15 hourly
- 5.0/5
- (3 jobs)
I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovates the work culture for the betterment of all parties concerned. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute. My Qualities : Ability to manage a calendar and schedule appointments Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint Knowledge of marketing, advertising, and public relations Excellent written and verbal communication skills Excellent organizational skills Familiarity with social media platforms Proficiency with cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps Strong time management skills and the ability to multitask Skilled in data entry Ability to work in a fast-paced environment High-speed internet connection

Customer Support
Computer Assembly
Customer Service
Microsoft Access
Virtual Machine
Email Support
Virtual Case Management VCM
Software Testing
Computer Hardware
Administrative Support
Virtual Assistance
Engineering Design
Customer Support Plugin
Computer Basics
$45 hourly
- 5.0/5
- (0 jobs)
Administrative Assistance - data entry, email handling, & research. Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. Design & Multimedia - text to audio transcription, Arabic-English-Arabic translation, photoshop editing. Digital Marketing - Logo creation, website creation and monitoring (Wix platform) and Facebook marketing. Writing - re-writing, creative writing, & proof reading. MS Word, MS Excel, PDF, Google Docs. I would like to establish an online, stay-at-home, job that allows me to use and develop my skills. I worked in Order Management and Customer Support for over 11 years at two multi-billion dollar global companies. Due to the demands of the present time, I am looking to establish a full-time home-based career that will still enable me to portray my roles as a mother to my twin 3 year old kids, and help out my husband with our finances at the same time.

Customer Support
Microsoft Excel
Logistics Management
SAP ERP
Customer Service
Customer Support Plugin
Translation
$20 hourly
- 5.0/5
- (2 jobs)
Highly analytical language major with experience in land title. From customer service admin to analyst, I worked my way up within a respected oil and gas company. Seasoned in Microsoft 365, Excel and PowerPoint. Linguistics and language are my passion and background, specifically English, Spanish and German.

Customer Support
Interpersonal Skills
Microsoft Excel
Analytics
Research Documentation
Customer Support Plugin
Microsoft Office
Resolves Conflict
Consumer Research
Data Analysis
$26 hourly
- 5.0/5
- (2 jobs)
Resourceful and knowledgeable professional, offering key credentials and strengths in administration, business support operations, bookkeeping, and personal assisting.

Customer Support
Online Chat Support
Email Communication
Administrative Support
Customer Support Plugin
Word Processing
Data Entry
Customer Service
$18 hourly
- 5.0/5
- (4 jobs)
Soy una persona experta por naturaleza en la resolución de problemas, dicho eso te expreso algunas de mis virtudes: -Respuestas y soluciones rapidas a dudas e inquietudes. -Me adapto a distintas situaciones con facilidad. -Conecto con los sentimientos de los clientes para brindar una mejor atención. Asi mismo, con las herramientas necesarias tendremos unos clientes mas felices.

Customer Support
Data Profiling
Data Binding
Data Entry
Customer Support Plugin
Chat Setup
Chat Plugin
Outbound Sales
Client Management
Social Customer Service
Gmail
Online Chat Support
Email Support
Customer Service
$35 hourly
- 5.0/5
- (60 jobs)
Tired of dealing with people who do just enough to go by? Are you in search for your next go-to person? Someone who can add more value to your business? Your search is over. You can be assured of my reliability and ability to turn around all work in a timely manner. Effective and efficient, I must say that I go above and beyond to make sure that my clients' needs and expectations are met without ever sacrificing quality. I understand that personal details, project content and such are important and that confidentiality is a priority, so each client and project would be treated with much respect and be kept confidential. So, yeah, let's forget about being average and strive to always be awesome.

Customer Support
DocuSign
Error Detection
Email Support
Customer Support Plugin
Administrative Support
Review
Proofreading
Photography
Online Chat Support
HR & Business Services
Real Estate
Data Entry
Light Bookkeeping
$20 hourly
- 5.0/5
- (22 jobs)
Simply put, I’m here to help you accomplish your goals! I am hard working, creative, and highly detail orientated. I follow directions well and look forward to working with you.

Customer Support
Online Chat Support
Email Support
Organizer
Zendesk
Customer Support Plugin
Personal Administration
Mailchimp
Chat & Messaging Software
Data Entry
Customer Service
Microsoft Office
$18 hourly
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY High critical leader An amazing student, always eager to learn and make mistakes to learn from them. Reliable, relentless, and caring when it comes to the health of the customer. Being able to adapt to any situation due to the open mindfulness of being a student and the consistency of being relentless. Competent Server Trainer offering 2 years of food service experience in family restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.

Customer Support
Hospitality & Tourism
Payment Processing
Customer Support Plugin
Food
Customer Service
Server
Food Pattern
Email Support
Data Analysis
Proofreading
Information Analysis
Hospitality
Food & Beverage
Travel & Hospitality
$25 hourly
- 5.0/5
- (1 job)
I’m a motivated and perfectionist in anything i have ever given my focus too! Im very attentive to detail and ver dependable ! i would consider myself a perfectionist. I’m very dependable and reliable because my children is my motivation . I love going over and beyond to make sure everyone i come into contact with on a job leave overly satisfied knowing i’ve give the exceptional customer care . I've had experience in call center (inbound,outbound) restaurants and retail Authorized to work in the US for any employer, Skills * Customer Service (8 years) * Microsoft calendar (7 years) * Food Service * Crew Member * Call Center * Customer Support * CSR * Busser * Serving Experience (10+ years) * Food Preparation * Restaurant Experience * POS * Cooking * Food Safety * Kitchen Experience * Dietary Aide Experience * Meal Preparation * Culinary Experience * Cleaning Experience * Food Production * Kitchen Management Experience * Cashiering * Sanitation * Dietary department experience * Shift Management, Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient Customer Focus & Orientation - Completed April 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed Work style: Reliability - Proficient November 2020

Customer Support
Food Pattern
Customer Service
Cooking
Server
Customer Support Plugin
Restaurant
Food
Email Support
Online Chat Support
$25 hourly
- 5.0/5
- (4 jobs)
I only provide the highest quality. Typing Speed: 75 WPM Data Entry Sales Customer Service Microsoft Word (Word, Excel) PC Knowledge

Customer Support
Customer Support Plugin
Customer Satisfaction
Social Media Website
Time Management
Data Entry
English
Email Support
Online Chat Support
Microsoft Office
Communications
$10 hourly
- 5.0/5
- (1 job)
Organize, respond, schedual. All your admin needs taken care of. Should you need someone to pay Bill's, make call, set up a trip. I can help.

Customer Support
Customer Support Plugin
Customer Retention
Multiple Email Account Management
Email Support
Customer Engagement
Scheduling
Email Communication
$25 hourly
- 0.0/5
- (1 job)
Hello! My name is Bianca, and I have been working in the customer service field for five years. I am an organized individual who knows how to use excel to create spreadsheets which is my favorite way to stay organized. I am trying to expand my services since I have had such good feedback from all customers I have worked with. I am willing to help as a virtual assistant or data entry where needed. I am very well experienced with data entry and also as a virtual assistant. I keep up with trends as I spend a good portion of my day on Instagram, Facebook, and TikTok. I work customer service, so I am very familiar with being an assistant and I am confident I can be an assist to your team.

Customer Support
Customer Service
Customer Support Plugin
Virtual Assistance
Customer Satisfaction
Data Entry
$15 hourly
- 0.0/5
- (0 jobs)
Hi there! My name is Faith and looking to break into the world of voice over acting. My warm, sultry voice is something to remember! Whether you’re looking for a youthful and upbeat or smooth and peaceful sound - I work to deliver with the reassurance and playfully smart talent that you can trust and every listener loves.

Customer Support
Staff Recruitment & Management
Smartphone
Customer Support Plugin
Employee Onboarding
Customer Satisfaction
Customer Service
In-App Support
Customer Feedback Documentation
$25 hourly
- 0.0/5
- (0 jobs)
As a dedicated and aspiring freelance writer, I approach each project with meticulous attention to detail, encompassing a range of tasks such as thorough research, precise writing, meticulous editing, and comprehensive proofreading. My adept communication and interpersonal skills play a pivotal role in not only executing tasks but also enhancing the quality of the content I produce. With a passion for excellence, I am committed to elevating your projects to their highest potential. I hold a strong belief in the power of effective writing and its impact on various fields. This conviction drives me to continuously refine my craft and exceed expectations. I am enthusiastic about the prospect of collaborating on your next project, leveraging my skills to deliver outstanding results. Please do not hesitate to reach out to me; I am eager to embark on this exciting journey of creation and excellence together. Your project's success is my utmost priority.

Customer Support
Customer Relationship Management
Document Version Control
Client Management
Product Development
Customer Service
Communications
Management Skills
Customer Support Plugin
Electronic Workbench
Sales
Salesforce CRM
Document Management System
Business Management
Relationship Management
$20 hourly
- 0.0/5
- (1 job)
I pride myself on being an advocate for customer happiness. A former business owner myself, I deeply understand how important conscious connection and staying proactive are to attracting and keeping a client base. I support my work in CS with a proficiency in Apple and Microsoft suites, Zendesk, social media literacy, and strong communication skills. I have a special interest in all things hospitality, food and beverage.

Customer Support
Customer Service
Copy Editing
Canva
Data Entry
Customer Support Plugin
Email Support
Customer Feedback Documentation
$17 hourly
- 0.0/5
- (1 job)
CAREER OBJECTIVE Customer service-focused individual with experience in the banking and healthcare industries. Adept at accurately responding to customer inquiries, resolving customer issues, and developing effective solutions. Dedicated to providing top-notch customer service and maintaining a high level of professionalism. Experienced professional possesses an extensive knowledge of banking operations and procedures to successfully assist customers with their banking needs. Excellent communication and problemsolving skills, as well as an unwavering commitment to providing superior customer service.

Customer Support
Customer Service
Database Management System
Compliance
System Maintenance
Database
Financial Audit
Clerical Procedures
Email Support
System Automation
Customer Support Plugin
$30 hourly
- 0.0/5
- (0 jobs)
I am a realtor specializing in bilingual services. I have been a data entry coordinator for accounts payable and receivables. Customer service is key. Also Looking to transcribe and translate.

Customer Support
Translation
System Administration
Receptionist Skills
Customer Support Plugin
Data Entry
Email Support
Customer Service
$20 hourly
- 0.0/5
- (0 jobs)
I am Highly Organized, Detail-Oriented, Virtual Administrative Assistant and I can help you with: - Data Entry - Online Research - Transcription (Spanish-English) - Translation (Spanish-English) - Excel Reports - Set up appointments - Schedule meetings - Email management

Customer Support
Meeting Agendas
Client Management
Gmail
Customer Support Plugin
Online Chat Support
Email Support
Customer Service
Administrative Support
Receptionist Skills
Virtual Assistance
$18 hourly
- 0.0/5
- (0 jobs)
Empathetic, active listener dedicated to problem-solving. Described as an expert communicator that makes sure customers are heard, their cares are addressed, needs are met and always provides a positive experience.

Customer Support
Communications
Customer Support Plugin
Customer Service Analytics
Customer Satisfaction
Social Customer Service
Customer Retention
Phone Support
Call Center Management
Customer Service
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