Upwork home
Sign up
Secondary

Hire the best Customer Support Freelancers in the United States

Check out Customer Support Freelancers in the United States with the skills you need for your next job.
Get started
Clients rate Customer Support professionals
Rating is 4.8 out of 5.
4.8/5
based on 110 client reviews
  2. Customer Support Freelancers
  3. (Current) United States
  • $35 hourly

    • 4.9/5
    • (20 jobs)
    Hi there, I'm Brenna! I've been organizing everything around me since I was born. I have a love for good processes, ironing out problems to make things more efficient, and creating an awesome customer experience. Daunting projects and data entry call my name, and I end up doing simple accounting projects for my friends on the weekends. In my current position, I love to write relevant and detailed blog content for online marketing. If you need data entry help, CRM management, customer service assistance, or digital marketing planning and implementation, I'm the assistant for you!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Scheduling
    Blog Writing
    Article Writing
    Customer Support Plugin
    Digital Marketing
    Strategic Plan
    Expense Reporting
    Process Improvement
    Database Management
    Community Management
    Data Entry
  • $25 hourly

    • 4.9/5
    • (63 jobs)
    With a 100% job success rate, I've successfully tackled diverse tasks for clients, showcasing my commitment to exceeding expectations. Eager to contribute my skills to your projects, I am well-versed in managing scheduling, communication, research, planning, and editing. Excited about the prospect of working together, I am confident in my ability to deliver seamless solutions that surpass your expectations. My skill set includes; - Customer Service - Bookkeeping - Virtual Assistance - Data Entry - Transcribing - Document Editing - Social Media Management
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Calendar Management
    Travel Planning
    Personal Administration
    Adobe Photoshop
    Customer Service
    Phone Communication
    Scheduling
    Virtual Assistance
    Administrative Support
    Customer Support Plugin
    Canva
    Email Communication
  • $30 hourly

    • 5.0/5
    • (12 jobs)
    Hello, My name is Alijeh and I am multifaceted individual with experience in Healthcare, Business, History, Law, and Real Estate. I have over 10 years of experience in reimbursement. I have acted as a consultant for business start ups and have assisted in scaling established businesses. I am open to fixed rate jobs writing white papers, conducting research, and providing professional power point presentations. Samples are available upon request - with exclusion of all proprietary information. Additionally, I am open to long-term opportunities as a Reimbursement Specialist (rate: $25-35/hour - depending on work volume) Education: B.A. Humanities - University of Maryland, College Park J.D. (expected 2023) - University of the District of Columbia Law Skills: - White Papers - PowerPoints - CPT & CDT Coding - ICD-9 & ICD-10 - Writing & Proofreading - Healthcare Billing: Dental, Medical & Mental Health - Oral Radiology License (Maryland) - Real Estate License Recent Projects: 2023: White Paper Copywriter - healthcare, U.S. legal topics, B2B, SaaS 2020-2022: Appeals Specialist 2018-2020: Business Consultant Accomplishments: 2017: Grant Acquisition for dental clinic exceeding $80K over 3 years. Implemented EMR for a dental clinic. Through established guidelines, my client was able to successfully re-attest for continual grant funding (only clinic that received this type of funding in the state) 2018: Billed and collected for insurance claims submitted on behalf of four FQHC with production totaling over $1M per month. Averaged 200+ medical claims per day. Identified trends of payment / non-payment from insurance carriers to resolve issues and secure maximum reimbursement. 2019: Drafted white papers for clients in the healthcare reimbursement industry. Established reimbursement infrastructure for VC Medical Start-Up. Streamlined lead generation. Developed an efficient appeals process. Assisted with CLIA accreditation and CPT development. Developed reimbursement strategies for new treatment targeting adolescent developmental disorders. Performed code analysis for application for new medical code inclusive of treatment. 2020: Established telehealth infrastructure for Medical Cannabis company. Managed recruitment, screening, and job placement for healthcare company. Passed EHR audit for company's Meaningful Use. Completed multi-panel credentialing for mental health providers. 2020-2023: Oversaw senior level management of a corporation resulting in $100k+ increase in revenue per year. Able to scale businesses successfully and provide marketing resources (web design, blog writing, client resources etc.)
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    File Management
    Email Communication
    Google Workspace
    Medical Billing & Coding
    Dental Technology
    Data Entry
    Providing Information to Callers
    Phone Communication
    English
    Virtual Assistance
    Customer Support Plugin
  • $75 hourly

    • 5.0/5
    • (5 jobs)
    Let’s elevate your e-commerce strategy together! My mission is to help establish systems to scale your business and create synergy across product, communication, and campaigns. The goal is always to connect with your audience faster, nurture their experience & convert them into loyal customers. About me: I am a jane of all trades with 10+ years of ecommerce and digital marketing experience within beauty & fashion. My bread & butter is project management as I easily learn systems to streamline communication and develop processes across departments. This skillset has made me an asset for any company or client that I have worked with - because my goal is to make life easier for everyone. See below for offered services: TIKTOK SHOP MANAGEMENT (via Shopify) ✅ Project management for initial store setup (coordinate documents, etc) ✅ Systems synchronization across products, inventory and orders ✅ Build weekly sales & performance reports ✅ Monitor & track shop health daily including shipping & customer service SLAs ✅ Appeal all order, product and other shop violations (48-hour SLA) ✅ Product attribute mapping adhering to TikTok requirements ✅ Product catalog management ✅ Setup Buyer Message settings SHOPIFY ESSENTIALS ✅ Audits for website speed, optimization, and design ✅ Website design for higher conversions ✅ Design upsells and cross sell discounts ✅ Email automations – welcome & abandoned cart journeys ✅ Enhanced product pages (imagery, copy & reviews) ✅ Catalog management ✅ Customer experience (via Gorgias) ✅ Reward programs CONTENT STRATEGY & PLANNING ✅ Platforms: Instagram, TikTok, Facebook, Pinterest & LinkedIn ✅ Social media management ✅ Content creation – graphics, reels, laydowns/still, lifestyle & product imagery ✅ Influencer marketing ✅ Facebook shop setup ✅ Email marketing ✅ SMS marketing (via Attentive)
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Brand Marketing
    Brand Strategy
    Customer Support Plugin
    Facebook Ads Manager
    Fashion & Apparel
    Marketing
    Google Ad Manager
    Magento 2
    Gorgias
    Budget
    Ecommerce
    Brand Consulting
    SMS
    Email Automation
    Mailchimp
  • $60 hourly

    • 5.0/5
    • (10 jobs)
    I have 20 + years of experience in customer service operations for small startups as well as large enterprise companies in the Silicon Valley. My background is in customer support and customer service management and service delivery. I also ventured into the booming eCommerce industry a couple of years ago and I managed customer service operations as well as back office operations for eCommerce businesses. My blended experience with customer service operations and eCommerce allows me to help businesses with everything from strategy to hands-on execution.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Gorgias
    Customer Service
    CRM Software
    Management Skills
    Business Operations
    Team Building
    Trello
    Customer Support Plugin
    Customer Service Training
    Freshdesk
  • $75 hourly

    • 4.6/5
    • (3 jobs)
    Hi, I'm Russ. I'm an experienced customer care leader and contact center consultant. I've been a customer of Zendesk since 2010, and have led implementations at over 10 companies. I'm a certified Zendesk Support Admin Expert; I was in the very first class of certified Zendesk Support Admins back in 2017. I've successfully managed multiple implementations across a diverse range of usage models (IT Helpdesk, B2C & B2B support, Human Resources). "I engaged Russ to help us optimize our Zendesk implementation when I was the manager of customer operations at [client name removed]. We had a basic set-up, but needed help with automating some tasks to increase agent efficiency. Russ helped us make some configuration changes that let agents handle more tickets per hour, and helped make our policy messaging more consistent across the agent base. He also created management reports that gave us better visibility to what was happening on a daily, weekly and monthly basis. The best part of Russ' Zendesk help is that he approaches it from the point of view of a support manager, someone who knows what it's like to be running a support team in a crazy start-up environment. I would highly recommend him!" I can help you to: • Configure your Zendesk system from scratch, or help to optimize it with triggers, automations, SLAs and macros • Build out your Help Center to enable more self-service and deflect inbound tickets • Implement other Zendesk products like Chat, AI Messaging or Talk • Identify and integrate third-party applications to maximize efficiency • Migrate Insights reporting to Explore I'm relatively new to Upwork as a freelancer, but not new to consulting. With over 40 years in customer care, I've got a full range of experience in consumer, B2B and enterprise service and support. I've worked at both Fortune 500 companies, tiny start-ups, and everything in between. I've led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). I come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. I have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, and Asia. I excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. "Russ is a creative, responsible, talented and fun leader, and a trusted business partner. He is an experienced call center executive who can build and train a team with ease, and adapt to changing conditions. He is a Zendesk expert who can implement and manage a solution without the need for implementation consultants (Unless he IS your implementation consultant). He can be counted on to give you the straight story without drama or complaint, and is generous with his time and knowledge. I highly recommend Russ!" (The quote above is from the COO of a company that I helped to scale from 30 employees to 500+ over 2 years.) When we work together, you'll find that our goals are aligned: maximizing the ROI from your Zendesk implementation. I work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then I'm the right guy to help. So, next steps: Send me a note with a bit about your company, the problems you're trying to solve with Zendesk, and how you think I can help. If it seems like we're a good fit, let's schedule a call to talk.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Workforce Management
    Customer Service Chatbot
    RFP Writing
    In-App Support
    Product Support
    Customer Support Plugin
    SMS
    Talkdesk
    Customer Relationship Management
    BPO Call Center
    Remote IT Management
    Zendesk
    Call Center Management
  • $60 hourly

    • 5.0/5
    • (14 jobs)
    If you're looking for a resourceful and communicative assistant/collaborator, please connect with me. I love learning about my client's business and helping them achieve their goals. I've worked on a lot of different projects and my approach is always to listen and learn as much as possible first so that I can contribute by quickly making notes (80 wpm) and organizing ideas to develop a plan that will streamline your process. I understand that developing a strategy to achieve your goals is essential to helping you successfully complete your project. With experience working as the Director of Marketing and creating my own Shopify store, I've used a variety of software and quickly adapted to and learned new tech as needed, including: - Salesforce CRM - ACT CRM - Microsoft Suite - PowerPoint, Word, Excel - Facebook's Creator Studio - Animoto - created short Facebook ads - Shopify - Constant Contact - MailChimp - Hootsuite - Monday - Project Management Software - eSpatial - Google Maps - Google Earth - InDesign - Canva - Venngage - PicMonkey - WordPress - Squarespace - Wix - Weebly I also have experience in hiring and working with freelancers and agencies to help us promote our company. I was able to learn from the consultants we worked with and apply their techniques that helped us minimize costs moving forward. I've worked with the following groups: - Web Design Agency - Our website was outdated and needed a complete update, so I coordinated and organized all of our content and hired a web designer to create a custom template. Moving forward, I learned how to edit and add content to WordPress and SEO techniques to apply to our blog posts and pages moving forward. This experience also taught me how to create a professional website. - Marketing Consultant - I learned how to analyze a company's value proposition and identify and create customer personas to appeal to target audience when creating content/pitching our services. I also learned how to create a content calendar to stay consistent online. - Presentation Creation Company - Learned how to repurpose our content and edit templates to develop content/imagery that conveyed our value proposition. - Videographer - Learned about developing a script and organizing the order of content. I look forward to applying everything I've learned to help you complete your project and help your business grow! If you have any questions at all, please don't hesitate to reach out.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Website Content
    Blog Writing
    Data Entry
    Video Advertising
    Google Workspace
    Social Media Content
    Copywriting
    Customer Support Plugin
    Microsoft Excel
  • $35 hourly

    • 5.0/5
    • (4 jobs)
    I am a wellness professional with experience in health coaching, brain training (mental & emotional health) and holistic wellness. I have excellent customer service/success, sales, and consultation skills and have engaged with a variety of people and industries all over the country. How I can help an organization: Health coaching, consulting, customer service & success, sales & marketing, general consulting, customer advocacy, inboud/outbound calls, experience with various CRM and EHR systems. Additional ways: Offer engaging presentations, video personality, create content, strategies to lower healthcare costs, onsite or telephonic support, and coaching for individuals and groups.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Management Skills
    Customer Support Plugin
    Health & Fitness
    Health & Wellness
  • $35 hourly

    • 5.0/5
    • (34 jobs)
    Hello! My name is Kaitlan; I'm a part-time Copy Writer & Virtual Assistant with a wide variety of skills and strengths that help me be a great asset to any project I take on. I graduated with my Associates of Business from Flathead Valley Community College. I have always had a passion for all things business-related. I recently found my passion in virtual assistance. This has allowed me to work closely with clients directly to provide them exactly what they are missing. I believe that an open form of communication is the best way to succeed and creates the trust needed for any good relationship. A brief insight on my past work experience consists of many years in customer service; I was a retail store manager for four years. After ten years of working in retail, I decided to transition into an administrative position. I currently work part-time as a Financial Coordinator/HR Representative in the dental field, where I work closely with billing parties and patients regarding their accounts, processing payments, work closely with the staff with any in-office concerns, etc. I have been expanding my creative and entrepreneurial side and recently opened an Etsy Shop, and have worked through my blog in WordPress. Any Questions? Let me know!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Beta Reading
    Customer Service
    Advanced Retail Management Systems Retail Pro
    Email Communication
    Email Etiquette
    Administrative Support
    Customer Support Plugin
    Social Customer Service
    Ghostwriting
    Search Engine Optimization
    Email Support
  • $45 hourly

    • 4.8/5
    • (7 jobs)
    • Healthcare Recruitment (8 years) • Digital Marketing and IT Support (4 years) • Management (7 years) • ACCOUNTS PAYABLE (3 years) • Recruiting (8 years) • Client Retention & Relationship Development (7 Years)
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Support Plugin
    Social Customer Service
  • $38 hourly

    • 5.0/5
    • (1 job)
    I am passionate and hard-working. I am a very fast learner. I can easily understand and follow instructions very well. I have always made quality my top priority while also balancing a large quantity of work. A creative and inventive thinker, who craves a challenge and who is not afraid to work outside the comfort zone. Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale. Carries a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. Successfully ensuring top-flight customer service and establishing solid and trusting relationships through exceptional communication and interpersonal skills.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Logo Design
    Customer Retention Strategy
    Customer Feedback Documentation
    Human Resources
    Customer Relationship Management
    Consumer Profiling
    HR & Business Services
    Data Entry
    Microsoft Office
    Customer Service
    Email Support
    Analytics
    Customer Support Plugin
    Microsoft Excel
  • $60 hourly

    • 5.0/5
    • (5 jobs)
    I am enthusiastic, reliable and hardworking who has over 3 years of experience in graphic design. My work involved creating company logos and recreating restaurant menus. I’m very creative and talented when it comes to design. Iam skilled at communicating with clients over the phone or chat and meeting deadlines. I have experience with different softwares or platforms.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Typing
    Customer Support Plugin
    Outbound Sales
    Microsoft Outlook
    Sales
    Customer Service
    Email Support
    Microsoft Word
    Microsoft Office
    Proofreading
    Assembly Language
    Microsoft PowerPoint
    Keyboarding
  • $40 hourly

    • 5.0/5
    • (1 job)
    I'm a supply chain management professional with extensive experience in all Microsoft applications. My key competencies are listed below. I'm interested in any of the below opportunities as well as other small jobs you may have. You'll find my background and experience can fit almost any area you need assistance in. • Customer Service • Order Placement • Quoting • Sourcing • Supply Chain Management
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Database
    Microsoft Outlook
    Asset Management
    Email Support
    Customer Support Plugin
    Business Management
    Database Management System
    Customer Service
    Building
    Customer Service Training
    Training
    Enterprise Resource Planning
    Microsoft Word
    Microsoft Office
  • $50 hourly

    • 5.0/5
    • (1 job)
    I'm a long-term customer facing professional with experience negotiating across a wide range of industries. Need help streamlining a procurement process or hiring the right people within your organization? I can help. I have top rate negotiation skills and next level interpersonal skills that have allowed me to develop long-lasting and fruitful relationships. Below are just a few of my most important attributes. -Interpersonal Skills -Over a decade of negotiation experience -Problem Solving Skills -A proven track record of leadership and success improving Governance Policies -Certified Sourcing Professional
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    FinTech
    Pitchbook
    Legal Agreement
    Business
    Compliance
    Customer Service
    Business Presentation
    Intellectual Property Protection
    Contract
    SAP
    Customer Support Plugin
    Intellectual Property Law
    Email Support
    Microsoft Word
    Presentations
  • $75 hourly

    • 5.0/5
    • (7 jobs)
    ABOUT ME: As a seasoned WordPress Specialist with a knack for lead magnet design, I am committed to creating effective online communication systems that empower leaders and small business owners. With over 19 years of experience in support and managed WordPress services, I offer comprehensive website design and optimization solutions tailored to your specific goals, ensuring exceptional results for my clients. EXPERIENCE: 🔹 Owner, WP Forte, Vancouver WA, 2006-Present At WP Forte, I provide top-notch website design and optimization services with a focus on WordPress-powered solutions. My goal-driven design approach ensures that every website I create is aligned with your objectives, delivering tangible results. With a strong track record of client satisfaction, I strive to build robust online communication platforms for businesses to thrive. 🔹 Educator, Adjunct Instructor at Clark College Vancouver, WA, 2018-Present As an adjunct instructor, I have the privilege of teaching HTML/CSS and WordPress as part of the web developer degree program. Sharing my knowledge and expertise with aspiring web developers allows me to contribute to the growth and development of the industry. By imparting practical skills and industry insights, I equip students with the tools they need to succeed in the dynamic world of web development. EDUCATION: 🎓 WP Elevation Melbourne, AU / Virtual Course — May 2018 Certificate: Digital Business Consultant My training at WP Elevation emphasized the significance of clear client communication, effective teamwork, and strategic frameworks for attracting ideal clients. Equipped with this knowledge, I have mastered the art of shaping business objectives that lead to increased customer satisfaction. Additionally, being part of a vibrant community of WordPress consultants provided me with valuable accountability and personal skill development opportunities. 🎓 Bethany Global University, Minneapolis, MN — Aug. 2004 to July 2006 BA Degree Cross-Cultural Communication/Leadership Development My cross-cultural communication and leadership development degree from Bethany Global University has been instrumental in shaping my perspective and providing practical experience in diverse, multi-lingual environments. During my time as a student at the university, I had the privilege of overhauling their website and implement effective SEO strategies. This experience honed my skills in HTML/CSS and SEO, enabling me to deliver exceptional results to my clients. SKILLS: 💡 WordPress, HTML, CSS, Customer Website Development & Deployment, SEO, Graphic Design, Google Analytics & Custom Report Building 🌟 Customer Support: When it comes to problem-solving, I am known for my tenacity and determination. Over the years, managing 50-100 WordPress powered websites has exposed me to a wide range of errors and challenges. This extensive experience has equipped me with the ability to quickly identify points of failure and provide permanent solutions. I am dedicated to ensuring the utmost satisfaction of my clients through efficient and effective support. 🌟 Multi-Media/Graphic and Presentation Design: From video and audio production to graphics and web design, I possess diverse experience in the creation of engaging, audience-specific multimedia content. Proficient in Adobe, Microsoft, and Apple software, my focus lies in delivering accessible and meaningful products that leave a lasting impact. 🌟 Proposal Creation/Discovery Process: As an active listener, I excel at understanding my clients' goals even when they may not have articulated them clearly. By delving deeper and uncovering unspoken needs, I craft compelling proposals based on measurable objectives and desired outcomes. My approach ensures that every project is aligned with your vision, resulting in a successful partnership. 🌟 Service & Learning: Helping real people solve real problems with lasting solutions is what drives me. I am passionate about continuously expanding my knowledge and staying updated on the latest tools and systems to assist clients in achieving their goals. With a commitment to lifelong learning, I find purpose in effective client communication, building strong relationships, and delivering transformative results. If you're seeking a results-oriented WordPress Specialist with lead magnet design expertise, I'm here to collaborate with you on creating impactful online communication systems that drive success. Let's connect and discuss how I can contribute to your vision and help your business thrive.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Web Design
    Google Analytics
    Web Development
    DNS
    Email Campaign Setup
    Proposal Writing
    Domain Migration
    Digital Video
    Lead Magnet
    Customer Support Plugin
    CSS
    WordPress
    HTML
  • $100 hourly

    • 5.0/5
    • (41 jobs)
    Hey, I'm Will! With over 6 years of experience in digital marketing and a strong focus on Facebook advertising, I have the skills and expertise to help your business succeed at every stage of the marketing funnel. I'm skilled in creating and implementing effective ad campaigns, analyzing/optimizing ad performance, and staying up-to-date on the latest advertising trends and best practices. My full funnel experience means I can help you generate leads, increase conversions, and drive brand awareness, all while ensuring a seamless and positive experience. I thrive in fast-paced, constantly changing environments and have strong communication skills to boot. So, if you're looking for a proactive and skilled Facebook advertising specialist with extensive experience, let's have a chat and see how I can help your business succeed. Don't hesitate to reach out! 📈
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Ad Creative
    Viral Marketing
    Customer Support Plugin
    Social Media Plugin
    Strategy
    Business Operations
    Salesforce
    Account Management
    Sales Presentation
    Email Marketing
  • $60 hourly

    • 5.0/5
    • (10 jobs)
    Hello! My name is Tamira, and I am eager to help my clients reach their goals. I'm an expert content writer and social media manager. I also have experience in customer service/support and website/graphic design. I take pride in excellent communication, solid research skills, organization, and adaptability. -Experienced content writer with unmatched research skills. I have covered a variety of subjects over the past eight years and have learned so much about various industries. I am comfortable writing about any topic. Politics, cryptocurrency, healthcare, real estate, travel, CBD & cannabis, lifestyle, food, health and wellness, pet ownership, product descriptions, etc. -Highly skilled and experienced content writer. 8+ years of experience, I've been writing content for various companies since 2014. -6 years experience as executive assistant to the COO of a major retail company for pet owners. (HomeLife Media: iheartdogs.com/iheartcats.com) -Expert in social media marketing and management, 6 years of experience. (Instagram, Facebook, Twitter, LinkedIn, etc.) Responsible for developing and executing content strategy and driving engagement on various social platforms. -Trained and oversaw a team of 12 individuals concerning social media management/marketing, with 6 years of experience in team leadership and management. -I regularly use google docs/sheets/asana/airtable/slack/Canva/WordPress. Please shoot me a message, and let's get started on your next project!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Strategic Planning
    Team Training
    Journalism
    SEO Content
    Customer Service
    Customer Support Plugin
    Online Research
    Project Management
    SEO Writing
    Editing & Proofreading
    Blog Writing
    Article Writing
    Content Writing
    Social Media Marketing
    Social Media Management
  • $65 hourly

    • 5.0/5
    • (2 jobs)
    Adaptable Project Manager with experience in operations, logistics, sales, marketing, and UX design. Detail-oriented self-starter with a keen ability to analyze and identify opportunities. Skilled in cultivating relationships and fostering interdepartmental collaboration. Proactive and optimistic mindset, prioritizing efficiency, empathy, continuous learning, and transparent communication.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Mailchimp Plugin
    Customer Support Plugin
    Email Etiquette
    Instagram
    Digital Marketing
    Oracle
    Usability Testing
    Project Planning
    Jira
    Squarespace
    UX Research
    Project Management
    Microsoft Office
    Shopify
    Canva
    Google Workspace
    HubSpot
    Zendesk
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovates the work culture for the betterment of all parties concerned. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute. My Qualities : Ability to manage a calendar and schedule appointments Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint Knowledge of marketing, advertising, and public relations Excellent written and verbal communication skills Excellent organizational skills Familiarity with social media platforms Proficiency with cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps Strong time management skills and the ability to multitask Skilled in data entry Ability to work in a fast-paced environment High-speed internet connection
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Computer Assembly
    Customer Service
    Microsoft Access
    Virtual Machine
    Email Support
    Virtual Case Management VCM
    Software Testing
    Computer Hardware
    Administrative Support
    Virtual Assistance
    Engineering Design
    Customer Support Plugin
    Computer Basics
  • $18 hourly

    • 5.0/5
    • (15 jobs)
    I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career and I have enjoyed the frequent contact I had with customers and the role I have played in solving their problems. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Microsoft Word
    Data Entry
    Customer Service
    Customer Support Plugin
    General Transcription
    Customer Retention
    Administrative Support
    English
    Email Support
  • $25 hourly

    • 5.0/5
    • (3 jobs)
    Was a central point of entry for customers seeking assistance, information/status updates, and incident resolution. Provided Level-2 support for desktops and all other supported platforms/applications. Worked/resolved incidents ranging from password resets to advanced fixes requiring collaboration across multiple teams. In addition to escalations and notifications to other IT/Business Unit resolver groups, also had the responsibility to facilitate the AGT Critical Incident Process. Extensive experience with MS Office Suite, versions ‘97-2016 (PC and Mac) as well as Microsoft Dynamics GP accounting software. Strong written and verbal communication skills displaying a professional and positive attitude. Regular recognition for advanced technical troubleshooting skills used to rapidly and efficiently resolve challenging technical issues and displaying a professional, personable demeanor. Subject Matter Expert (SME) for multiple applications/platforms and business areas including AWD/BI, Telecommuting (supporting remote customers on company-owned as well as personal desktop/network devices and VPN connectivity), New Hire/Onboarding enterprise-wide and global data centers and service desks such as HP, Microsoft and Computacentre UK and DR/BCP planning/testing/procedures. Created process/troubleshooting documentation and assisted in the implementation of new processes as well as regular reporting via SSRS and MS query against multiple data sets. Facilitated the Major Incident Management process including identifying critical incidents and engaging the appropriate teams for resolution within a business critical timeline.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Keyboarding
    Customer Service
    Troubleshooting
    Accounting Basics
    Customer Support Plugin
    General Office Skills
    Communication Skills
    Administrative Support
    Data Mining
    Typing
    Data Entry
    Microsoft Office
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Looking for someone to entrust your tedious tasks so you can save your resources for more important matters? You're in the right place! From simple grunt work to high-value tasks, I can be your all around Virtual Assistant! ✨ Here are some of the things that I can do for you which I have experience on: - Quality writing, editing, and proofreading - Email management/handling - Data entry - Web research - Admin support - Scheduling/Calendar - File organization - Customer service/processing - Recruiting/Sourcing - Social media management: Facebook/Twitter/Youtube/Instagram/LinkedIn Here are also some of the tools I use but I will ALWAYS be willing to learn more: - Google Suite: Gmail, Gdocs, Gsheets, Gslides, Gcalendar, Gdrive, etc. - Microsoft Office 365: Word, Excel, PowerPoint, Outlook, Publisher, etc. - Telegram, Slack, Discord, etc. - Canva, Adobe Photoshop - ZipRecruiter, LinkedIn Recruiter, STARsource, HubSpot, Indeed, etc. If you have any questions, feel free to reach out to me. I look forward to providing you with the best services!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Academic Editing
    Video Editing
    Critical Thinking Skills
    Writing
    Academic Proofreading
    English
    Multitasking
    Customer Support Plugin
    Photo Editing
    Customer Service
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    Enthusiastic and a very motivated perfectionist who dedicates 100% on any task at hand and settles for nothing less than the very best results. I've been called a very talented writer with a unique style and voice. I build astonishing resumes for people here in my hometown. Resumes that are designed to present you to the employer as professionally as possible, as I write it so persuasively that the employer won't be resist hiring you. I write creative and analytical articles for Cracked.com and Sun Online Magazine, I also am in the middle of writing a deeply insightful novel and I have a deal to publish it on Amazon Kindle. I am good at dealing with people in all kinds of situations, and I am also very persuasive, which is why I do so well in sales and customer service. I am very knowledgeable about mobile device software and how to operate them, as well as intermediate level computer knowledge. Help me to help you. If you want to work with me, I can promise you that you will get the most devoted and loyal partner you will ever have and the results will show. I can guarantee it.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Article Writing
    Data Entry
    Customer Support Plugin
    Essay Writing
    Mobile Device Management
    Telemarketing
    Sales
    Creative Writing
    Book Writing
    Photo Editing
    Resume Development
    Computer Skills
  • $25 hourly

    • 5.0/5
    • (6 jobs)
    Hello, I am a previous special education teacher, but have worked many different jobs and worn many different hats. I have been in an office setting working as a bank teller, bank bookkeeper, receptionist for a law firm and a bridal store, assistant to the closer and pre-closer at the real estate law firm, assistant to a physical therapist and a certified pharmacy tech. I have a wide range of abilities and am a quick learner. I am very detail oriented and will not complete a job until it is the very best work I can produce. I am able to handle many tasks at once work great with deadlines. I have an extensive background in customer service in both the retail and professional setting. Most recently I have been assisting a therapist with administrative tasks, client communication, scheduling, email management and uploading client notes. I have assisted this therapist with switching their files to a platform designed for various healthcare practices. I have also done invoicing and light bookkeeping also. I am extremely motivated to learn and perform new skills.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Data Entry
    Scheduling
    Email Communication
    Customer Support Plugin
    Typing
    Facebook
    Pinterest
    Administrative Support
    Social Media Management
  • $25 hourly

    • 5.0/5
    • (106 jobs)
    Finding the perfect freelancer for your project might seem daunting, but I’m here to make it easy. With a zeal for conquering challenging tasks and a constant quest for innovation, I guarantee results and excellence. Offered Services: Lead Generation: Transforming prospects into potential leads to fuel your business growth. Virtual Assistance: Managing your tasks efficiently to maximize your productivity. Web Research: Delivering accurate insights to inform your decisions. Data Mastery: Expert handling of data entry, cleaning, sorting, and collection for streamlined operations. Review Management: Elevating your brand’s reputation across Yelp, G2, FinancesOnline, TrustRadius, TrustPilot, Google My Business, Angie’s List, and beyond. Comprehensive Technical Proficiency: My technical toolkit is robust, encompassing WordPress, Shopify, MailChimp, Elementor, Google Suite (Docs, Sheets, Slides), Zoho CRM, Email Automation strategies, compelling Landing page creation, and customer service via Zendesk. Proficient in MS Office for all your documentation needs, LinkedIn Sales Navigator for pinpoint lead generation, RocketReach and Hunter for effective outreach, and an in-depth understanding of SMTP/SPF/DMARC/DKIM for your email marketing needs. Why Partner with Me? I seek lasting partnerships, not just transactions. I believe in understanding your goals deeply and aligning my skills to meet and exceed your expectations. My commitment is to clarity and excellence; I take on projects only when I’m confident in delivering top-tier results, ensuring we’re on the same page. Your success is my priority, and I’m eager to be part of your journey. If you’re searching for a dedicated, skilled professional who’s ready from day one to contribute to your project's success, let’s discuss how we can work together.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Web Design
    Email Deliverability
    WordPress
    Ecommerce Website
    Data Scraping
    Prospect List
    B2B Marketing
    Review
    Customer Support Plugin
    Lead Generation
    List Building
    Data Entry
  • $50 hourly

    • 4.9/5
    • (25 jobs)
    Transparency is 🔑 I graduated May 16th, 2020 with my Bachelor in Business Administrations with a major in Management. I’m highly advanced in setting up Shopify for clients, helping with any e-commerce questions, drop shipping, skip tracing, data mining, data extracting, MS Excel, MS Word, MS Office, editing and/ or proofreading as well as SEO. I also am willing to learn new advancements and always looking for opportunity to grow. I’ve worked with high profile clients in assessing them with Shopify, SEO, data entry, data extracting, data mining and then putting the data into an Excel spreadsheet. I’m very reliable, easy to get ahold of, always honest, hard working and very dependable. My son was born in March of 2019, and is my whole entire world and my reason for everything! I’m really looking forward to helping each and every one of you succeed in your business!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Pitchbook
    Content Writing
    Google Sheets
    Customer Service
    Customer Support Plugin
    Microsoft Excel
    Data Scraping
    Data Entry
  • $25 hourly

    • 5.0/5
    • (5 jobs)
    Administrative and Customer Support services that I provide include, but are not limited to: outstanding customer service, issue resolution, and customer retention; vendor relationships; data entry and document/record/task creation; email management; scheduling and calendar management; basic bookkeeping; online research and content writing using AI harvested with ChatGPT including my own edits; beta testing and product testing. I am a reliable, organized, and detail-oriented virtual assistant here to assist you with basic administrative tasks, customer support needs, and beta testing tasks for your business. I have excellent communication skills and strong attention to detail. I have the capacity to work independently and manage multiple tasks concurrently. I can work evenings and weekends in various time zones across the USA. My computer equipment and internet access are reliable. My office is private.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Support Plugin
    Computer Skills
    Administrative Support
    Virtual Assistance
    Active Listening
    Customer Service
    Online Research
    Interpersonal Skills
    Vendor & Supplier Outreach
    Calendar Management
    Typing
    Beta Testing
    Light Bookkeeping
    Data Entry
    Communications
    Outbound Sales
    File Documentation
    Inbound Inquiry
    Email Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Customer Support Freelancers in the United States

Show more