I am a dedicated Tech Virtual Assistant with 6 years of experience as a Virtual Assistant and 10 years of previous corporate experience in administration, communications and marketing, mainly in the real estate sector. My corporate background includes work in positions such as Administrative Assistant, Executive Assistant, Marketing Researcher and Marketing, PR and Advertising Specialist.
For the last 6 years, I have been working as a Virtual Assistant helping small and medium-sized companies and individuals with the day-to-day running of their businesses. I have worked with clients within many industries, such as e-commerce, software, real estate, marketing, coaching, food, interior design, construction, health and beauty and other.
I’m fluent in English and Spanish and have basic knowledge of French and Russian.
I have a Bachelor degree in Business Administration (Management) and a Master Degree in Hospitality (International Tourism) obtained at the University of Economics – Varna, Bulgaria.
I’m a swift learner, especially concerning new software and technologies. Until now, I have worked with the following tools: Windows, MS Office (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Adobe Indesign, PDF, Social Media, Buffer, Hootsuite, Shopify, Wordpress, Weebly / WooCommerce, Wix, Squarespace, Google Docs, Google Spreadsheets, Google Forms, Mailchimp, Sendinblue, Sendgrid, ActiveCampaign, Mailerlite, ConvertKit, Hubspot, HTML (entry level), Canva, Zapier, Upviral, ClickFunnels, Unbounce, Teachable, Zenler. Woobox, Teamwork, Asana, Trello, Airtable, Clickup, Bluesnap (payment processor), Shipbob, Paperform, Google Forms, Audacity, The Videopad Editor, FlashBack Pro, YouTube, Vimeo, Zoom, Slack and more.
My skills are:
✅ Virtual Office Administration – full administrative assistance, email support, scheduling and calendar management, creating and managing databases of contacts and customers, CRM, managing and sorting files using Dropbox or Google Drive, document management, document conversion, content formatting, reports running, basic bookkeeping, form development, etc.
✅ Website / Blog Management, including editing and light design, SEO
✅ Content Management
✅ Email Marketing and Automation
✅ System Setup
✅ Customer Support via email and chat (phone calls are not an option)
✅ Internet Research
✅ Market, Customer and Competitor Research
✅ Lead Generation / Email List Building
✅ Landing Page Building
✅ Project and Event Management
✅ Software Developers support
✅ Marketing / Digital Agencies support
✅ Coaches Support / Online Course Management
✅ E-commerce – product descriptions writing, products uploading, image research, manipulation and uploading, Shopify
✅ Real estate agents support - transactions / listings / digital marketing / email communication
✅ Data Entry and Data Analysis
✅ Database/CRM Management
✅ Graphic Design (for the Web)
✅ PowerPoint Presentations
✅ Social Media Management and Group Moderation
✅ Translation (English-Bulgarian, Bulgarian-English, Spanish-Bulgarian, Bulgarian-Spanish, Spanish-English, English-Spanish)
✅ Proofreading of Bulgarian texts
✅ Website Reviewing / Auditing
✅ Video / Audio Editing
I am reliable, attentive, detail-oriented, critical and self-critical, self-starter and self-motivated, with a proven ability to work independently and with my own equipment. I am fully committed to every project and work with pleasure. I always enjoy and welcome new challenges and development opportunities.
I have strong personal interests in technology, health and medicine, interior design and culinary.
My current availability for new projects is up to 10 hours per week.
Looking forward to working with you!
Yana