Name: Email Communication professionals
Brand: Upwork
Rating: 4.9 (121 reviews)

Check out Email Communication Freelancers in British Columbia with the skills you need for your next job.

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Clients rate Email Communication professionals

4.9/5

based on 121 client reviews

$22 hourly
- 4.9/5
- (46 jobs)
I’ve got over 12 years of experience in executive support across all sorts of industries like construction, hospitality, fashion, education, and social impact. I’m all about making things run smoothly and driving success! Why I’m a Great Fit: ➡️ Executive Support Pro: I’ve got your calendar, travel, and documents covered with zero fuss. ➡️ Project Management Wiz: From keeping projects on track to handling inventory and making sure everything’s delivered on time, I’ve got it handled. ➡️ Sales & CRM Guru: I know how to generate leads, manage customer relationships, and support your sales efforts. ➡️ Digital & Social Media Enthusiast: Whether it’s updating your website, engaging on social media, or running email campaigns, I’m on it. ➡️ Financial Management Expert: Invoicing, payroll, and financial reports? I’ve got the QuickBooks skills to handle it all. ➡️ Event Coordination Champ: I can create, promote, and drive registrations for your events without a hitch. Education: Post-Degree Diploma in Marketing and International Business Management from Douglas College (Dean's List, Honour Roll) Ready to help you with your admin needs and make things run smoother. Let’s chat and get things rolling!

Email Communication
Office Management
Virtual Assistance
Ecommerce
CRM Software
Executive Support
Light Bookkeeping
Digital Marketing
Scheduling
Email Marketing
Project Management
Administrative Support
Customer Service
Marketing Strategy
Marketing Automation
$80 hourly
- 5.0/5
- (8 jobs)
🥇Expert Vetted for LinkedIn and B2B Marketing ⭐️ In the Top 1% freelancers on Upwork 💼 Deloitte, ZS - Previous full-time marketing experience 🎓 MBA Marketing and London School of Economics & Political Sciences graduate 📩 Editor & Creator, 'AI in Marketing' LinkedIn newsletter In short - You are in good hands. ✅ Proven Results: 1. Generated an earned media value of USD20,000/- within 6 months for a client on LinkedIn. This client heads an organization spread across 11 countries. 2. 100% growth in organic and engaged followers for a client who leads an 800+ strong team with business in the US. 3. All my clients enjoy an engagement rate between 1.5%-3% on an average. 4. 3-5 inbound leads/month for business partnerships on an average. 5. 10-20 inbound leads from talent resources on an average. These are some of the results that I have generated for my clients. All without any paid campaigns. Proficient In: ⭐ LinkedIn Content Writing and Marketing for Individual Profiles including CXOs ⭐️ LinkedIn Ads Management ⭐ LinkedIn Sales Navigator ⭐ Apollo.io ⭐ LinkedIn Company Page Marketing ⭐Newsletter creation and management on BeeHiiv Who am I? I am Shubhangi and I bring 12 years of experience in B2B marketing and content marketing. I combine behavior science and content marketing to deliver persuasive content that brings in growth and revenue. I work with senior executives and founders who want to grow their executive presence on LinkedIn and convert it into a lead gen channel. I have worked in India, the US and the UK and am quite comfortable working across geographies and time zones. You can view my website at blackboard-digital.com.

Email Communication
ChatGPT Prompt
Blog Writing
Ad Copy
Content Writing
Proofreading
Writing
Content Editing
LinkedIn Campaign Manager
Content Planning
Content Marketing
$79 hourly
- 4.6/5
- (19 jobs)
** Currently only taking new projects upon request. Don't hesitate to reach out if you think we could be a good fit.** 12+ Years of Designing Growth Strategies to Get You Results Experienced marketing and business professional skilled in developing and implementing effective marketing plans, capitalizing on growth potential, enhancing brand recognition, and elevating customer satisfaction. Committed to assisting socially responsible enterprises in aligning their products with consumer perspectives. Proficient in crafting and executing intelligent, streamlined, and outcome-oriented growth strategies. Key Skills: - Marketing Strategy - Growth Strategy - Digital Marketing - Social Media Marketing - Storytelling - Brand Awareness - Email Campaigns - Building Partnerships - Project Management - Content Marketing Specialties: - Email Campaign Management and Monetizing Your Email List - Sales Funnels and Lead Generation - Analyzing your goals and setting action steps - Content management and Community Building - Project management (Trello, Airtable) - Scheduling and calendar management - Documentation (Google Docs, MS Word) - Website updates and formatting (Wordpress, Webflow) - Team communication (xSlack) - Social Media - creating engaging content and managing platforms (LinkedIn, Facebook, Instagram, Youtube - Customer Service / Liaison (Hubspot, ZenDesk) Why you'll want to work with me: - Incredibly reliable communication. I'm clear, effective and consistent. - I've worn many hats, from business owner/operator, administrative manager to virtual assistant, and have a wide range of skills. I know the value of strong organization, reliability and clear communication needed for a platform to succeed. - I’m resourceful, self-motivated and solution-oriented. - I have high attention to detail and ensure I complete every project or task thoroughly. - l always work with clients and on projects that I am inspired to support. For you, this means getting a passionate team member that will deliver high-quality work instead of just average. Currently only taking new projects upon request. Don't hesitate to reach out if you think we could be a good fit.

Email Communication
Newsletter Writing
Content Moderation
Master Production Schedule
Email Etiquette
Project Management
Creative Writing
Project Scheduling
Microsoft Office
$30 hourly
- 5.0/5
- (2 jobs)
I am an experienced, knowledgeable, full time virtual assistant who guarantees you more time in your day. I always aim at delivering a high level service in all administrative areas. . My extensive Microsoft Office, scheduling and organizational knowledge as well as my exceptional eye for detail means I will exceed your expectations. I am a professional, proactive, stress-free assistant and you will wonder how you did without me!

Email Communication
English
Document Review
Xero
Online Research
Scheduling
Light Bookkeeping
Data Entry
File Management
Microsoft Office
$13 hourly
- 5.0/5
- (2 jobs)
I am dedicated and focused 4th-year TRU student in the BBA program majoring in Human Resource Management who excels at prioritizing and multitasking. High energy and outgoing dedication to positive guest relations. My background includes working collaboratively in a team, implementing creative activities to foster student development, maximizing positive community interactions with strong inner motivation, and an outgoing and friendly personality.

Email Communication
Order Fulfillment
Time Management
Communication Etiquette
Product Knowledge
Interpersonal Skills
Email Support
Order Tracking
Customer Support
$20 hourly
- 5.0/5
- (3 jobs)
Hello! My name is Beth, and I am here to help you achieve your business goals! I have a creative mind, and I enjoy creating short speeches that come straight from the heart, as well as in-depth, longer pieces of writing that pull you in and grab your attention. I'm a bad-ass proofreader, I love handwriting, and I thrive on correcting grammatical errors and making words flow. Please message me if you think I can help!

Email Communication
Translation
Resume Writing
Data Entry
Customer Support
Microsoft Word
Proofreading
Typing
$25 hourly
- 5.0/5
- (3 jobs)
Hello! I am team player who is very passionate in providing excellent customer service. I am a hardworking person and can work individually or with a team.

Email Communication
Customer Service
Outbound Call
Report
Supervision
Bank Reconciliation
Appointment Scheduling
Retail
Tutoring
Appointment Setting
Data Entry
$6 hourly
- 5.0/5
- (1 job)
Effective and proficient worker with 10 years of professional experience in the hospitality industry and Admin jobs. Confident, composed, and genuinely empathized to give clients a satisfying and memorable customer service experience. I am skilled in OPERA PMS with proper training and practice. Can work with minimal supervision and can easily understand the task given.Capable in multitasking and with keen attention to details. Eager to experience and learn new skills. Knowledgable with any Microsoft Office functions and Google Docs. Can work in a flexible schedules and open to any type of communications.

Email Communication
Customer Feedback Documentation
Outbound Sales
Customer Satisfaction
Management Skills
Business Management
Customer Service
Filing
Balance Sheet
Operating System
Google Sheets
Sales
Invoicing
Travel & Hospitality
$10 hourly
- 5.0/5
- (4 jobs)
Greetings! I'm Karla, a Quality Assurance Specialist with over 7 years of experience and an aspiring Virtual Assistant on Upwork. I have skills to become a top-notch rockstar VA, including documentation, performance evaluation, data entry into CRMs, and email and chat support. I am reliable, efficient, hardworking, loyal, and a good team player. I work best in a positive environment, but I can also work well under pressure. I am a quick learner who adapts well to new situations and am eager to be trained to broaden my skills. ✅ Online Research ✅ 50-60 WPM with 99% accuracy ✅ Data Entry ✅ Customer Care ✅ Data Management ✅ Communication skills ✅ Familiarity with Social Media ✅ Basic Social Media Management ✅ Time Management Here are some of the tools I've used in the past and currently use: ✅ Google Sheets ✅ Google Docs ✅ Microsoft Excel ✅ Microsoft Word ✅ Agile CRM ✅ Marketo ✅ Zendesk ✅ Slack ✅ Team Viewer ✅ JIRA My goal has always been to exceed the expectations of my clients and customers. If my qualifications are suitable for the role, I am only one invitation away. Thank you for taking the time to read this, and I look forward to working with you. Best, Karla D.

Email Communication
Communication Skills
Customer Service
Zendesk
Lead Generation
Administrative Support
Quality Assurance
Online Research
Documentation
Slack
Microsoft Excel
Data Entry
$25 hourly
- 5.0/5
- (18 jobs)
I work more than 15 years in Marketing and I am a professional web researcher. My main specialization - LinkedIn Research, Web Research, and Lead Generation. I know what difference with CTO and CFO, and between developers front-end and back-end. For my research activities, I use Sales Navigator (LinkedIn premium) and more other sites for founding and verification contact information (like Hunter.Io, Snovio, Hubuco, etc.). I am well organized, reliable, and hardworking. My basic principles - speed and quality. I look forward to working with you.

Email Communication
Online Research
Microsoft Word
Microsoft Excel
Prospect List
B2B Marketing
Data Mining
Data Scraping
List Building
Lead Generation
Market Research
Lead Generation Analysis
Data Entry
$20 hourly
- 4.6/5
- (20 jobs)
With over eight (8) years combined working experience, I have served in the roles of Administrative Assistant, Virtual Administrative Assistant and HR Assistant. I am a pleasant and quality focus individual who pride myself on being able to deliver quality work by carrying out my duties in an effective and efficient manner. In addition to my strong organizational and communication skills, I am detailed oriented, great at multitasking, organized, committed to growth and exhibit strong work ethic. I am confident that I will be an asset to your organization.

Email Communication
Company Policy
Human Resources Compliance
Payroll Accounting
Human Resources Consulting
Human Resources Strategy
Recruiting
Administrative Support
Human Resource Management
Travel Planning
Employee Training
Data Entry
Communications
Microsoft Office
Scheduling
$30 hourly
- 5.0/5
- (2 jobs)
I do translations and copy-writing. I am quite a creative person and my texts are original. I write marketing texts, translate web sites, write articles to order. My education in the Art field and technical experience as a web application tester are a decent basis for working as a web application and website translator.

Email Communication
Creative Writing
English to Russian Translation
Technical Translation
Academic Translation
Microsoft Word
Typing
Microsoft Excel
$10 hourly
- 0.0/5
- (1 job)
Hi there😀 Do you want someone who can do data entry, data gathering, data analysis, process improvements and dashboards using the updated tools today? I am your gal! 😀 👏 Reduced person-hours of data processing in excel & .txt files from 12 hours to 2 hours. 👏 Created 100+ excel improvements and analytics. Highest submitted improvements among 600 employees in the company for two years 👏 Presented raw data from simple tables to Power BI dashboards for executives 👏 Analyze chemical breakdown of products and their hazardous components for REACh and RoHS Legislations 👏 Team Document Controller of Process Documentation for ISO Audits 💯 I have eight years of experience in data analytics. I am experienced with Microsoft 365 tools to create automation projects which generate person-hours savings. I can be responsible for the preparation of a broad range of reports and complex analyses. Daily, I am working with data mining, transformation, data preparation, scrubbing, and data visualization—this involves analysis and optimization of business processes. I am perfect for managing, conceptualizing, creating your process improvement projects. Moreover, I am detailed-oriented, customer-focused and able to communicate clearly with my clients. As I prefer working alone, I also enjoy working with highly effective people to increase my learnings. I am currently looking for projects that involve data, specifically in the areas mentioned. If you are interested, please do not hesitate to contact me. 😀 🔧 🔧 🔧TOOLKIT🔧 🔧 🔧 🔵Microsoft365 🔵Microsoft Excel 🔵Power Query 🔵Microsoft Powerpoint 🔵Power BI 🔵Power Automate 🔵Pivot Tables AMAZON EXPERIENCE: How about Product Research, Listing and Optimization, Supplier Negotiation and Product Launch? ✔ Keepa ✔Helium10 ✔Jungle Scout ✔AMZ Scout ✔Amazon Seller Central ✔Alibaba 🏪🏪🏪Amazon Store Management🏪🏪🏪 🟩Research pro of winning products 🟩Product and Supplier sourcing expert 🟩TOS (Amazon Terms of Service) 🟩Build relationships with vendors and key suppliers 🟩Strong Supplier management skills 🟩Negotiate pricing and control costs 🟩Execute analyses and make suggestions for improvement of overall sourcing strategy 🟩Inventory Management 💯💯💯SKILLSET💯💯💯 🟦Data Entry 🟦Customer Service Support (Chat and Email) 🟦Expert in Microsoft Applications (Excel, Word, Powerpoint) 🟦Supplier management and negotiation 🔧🔧🔧TOOLKIT🔧🔧🔧 🟦GSuite(Calendar, Drive, Spreadsheets, Docs, Slides, etc) 🟦SAP ERP (Systems, Applications, and Products in Data Processing) 🟦JDE Oracle 🟦Power Applications 🟦Power Query 🟦Sway 🟦Sharepoint We can discuss further your requirements and let me serve you with your needs. Thank you, Denise

Email Communication
Leadership Skills
Product Sourcing
Time Management
Customer Service
Amazon FBA
Continuous Improvement
Inventory Management
Amazon Webstore
Power Query
Microsoft Power BI
Microsoft Excel
$20 hourly
- 0.0/5
- (0 jobs)
Marketing Executive +12368651043 Seeking to work in a challenging position where extensive marketing, management & technical skills are required. And the organization that gives me an opportunity for self-improvement and leadership, contributing to the symbolic growth of the organization with my technical, innovative and logical skills. Eager to nurture team building and leadership skills with excellent communication and analytical abilities.

Email Communication
Digital Marketing Materials
Logo Design
Office Design
Customer Service
Email Marketing
Branding & Marketing
Microsoft Office
Branding
Marketing
Digital Pattern Design
Digital Marketing
Marketing Presentation
Sales Presentation
$6 hourly
- 4.4/5
- (4 jobs)
Hello Hiring Managers, Thank you for viewing my profile. I specialize in data entry, lead generation, virtual assistance, data extraction, mining, LinkedIn and real estate lead generation, contact and email searching, skip tracing, database management, Excel, online research, social media marketing, data scraping, prospect and list building, geo-tagging, podcast lead generation, CRM management, and tasks related to Google and Excel sheets Also, I excel in Excel and CSV cleanup, reformatting, deduplication, linking, categorizing, merging, consolidating, and web searching using advanced techniques like Boolean expressions. I'm eager for long-term opportunities with companies or individuals for documentation and research projects. My Expertise are: Lead Generation | Web Research | Email Extraction | Phone Number Extraction | Data Entry, Data Researcher | Online Research | Data Scraping | Data Extraction | Data Migration | Data Mining, List Building | Product Listing, and Marketing Research | B2B Sales lead Generation | Prospect List Building | Contact List Building |Data Collection |Web Research | LinkedIn Data Research | Data Entry | Email List Building | Company Data Research | Database Creation | Data Accuracy Verification | Administrative Support Task | PDF Conversion | Google Spreadsheet / Excel Formula Expert. Here are some premium tools I use: ✅ Name2Email ✅Clearbit ✅ Email Hunter ✅ Snov.io ✅Saleslif ✅Getprospect ✅Contactout ✅Leadleaper ✅Adapt ✅ FindThatEmail ✅ AeroLeads ✅ Saleslift ✅ LinkedIn Premium Sales Navigator My main focus is consistently delivering 100% quality work to my clients. I have excellent typing speed and accuracy, ensuring high-quality results that impress and satisfy my clients. Committed to quality, I'm easy to work with, offering flexible hours. Fast, creative, and goal-oriented, I prioritize accuracy verification. 📍 𝗟𝗲𝘁'𝘀 𝗚𝗲𝘁 𝗦𝘁𝗮𝗿𝘁𝗲𝗱: Contact me to discuss your project! Eager to provide trial/sample work showcasing my value. Thank you for considering me. I anticipate contributing to your success. Best Regards, Hamaad.

Email Communication
LinkedIn Marketing
Zoho CRM
Data Entry
Data Collection
Web Scraping
Data Mining
Data Extraction
LinkedIn
Sales Lead Lists
Virtual Assistance
LinkedIn Lead Generation
Company Research
Social Media Lead Generation
Lead Generation
$20 hourly
- 0.0/5
- (3 jobs)
• 4+ years of digital marketing experience, providing digital solutions to SME businesses: Email Marketing (Klaviyo, MailChimp, Campaign Monitor), Content Strategy, SEO, Google Ads, Meta Ads, Graphic Designs. • Extensive knowledge of leveraging user experience, as well as approaching businesses’ requests with design mindset, empathy, and creative thinking. • Highly-skilled in Multitasking, Problem Solving, Can Do Approach, Resilience, Quick Learning & Adapting under fast-paced environment. • Strong efficiency in Klaviyo, Campaign Monitor, Adobe Creative Suite (PTS, AI, InD), Canva, Figma. • Knowledgeable in Google Ads, Facebook Ads, Google Analytics (GA4), SEO, HTML5/CSS3, MySQL Workbench, PBI. Would love to have you in my connection. Feel free to hit my inbox or contact me via this email: evienguyen.work@gmail.com

Email Communication
Email Automation
Klaviyo
Mailchimp
Templates
UX Research
Email
UX Wireframe
Freelance Marketing
Video Editing
Graphic Design
Adobe Photoshop
A/B Testing
Facebook Advertising
Content Writing
$25 hourly
- 5.0/5
- (1 job)
I provide creatives strategy + support so they can scale their business and spend more time doing the things they love. My main skills include: -Content creation -Social Media -Photography -Calligraphy -Scheduling/organisation

Email Communication
Instagram
Graphic Design
Content Creation
Pinterest
Data Analysis
Photography
Meal Planning
Microsoft Excel
Microsoft Word
Virtual Assistance
Scheduling
$30 hourly
- 5.0/5
- (2 jobs)
Highly motivated Full Stack Developer with over 2 years of experience in developing scalable and efficient applications. Proficient in Node.js, Python, and JavaScript, with expertise in MongoDB and cloud services like AWS. Experienced in deploying applications, agile methodologies, and fostering collaborative development environments. Committed to continuous learning and improvement.

Email Communication
Troubleshooting
Data Entry
End User Technical Support
Microsoft Office
Technical Writing
Testing
Spring Boot
Front-End Development
Incident Management
$12 hourly
- 0.0/5
- (1 job)
My name is Katia Román. I have been in the customer service industry for 7 years, and I also have a strong background in Tier 3 support. I am a dedicated person, responsible, detail-oriented, dedicated and willing to achieve any goal and looking for opportunities to expand my knowledge and grow as an individual. I have experience in the following fields: - Virtual Assistance - Technical Support - Customer Service - Live chat support - Email Support - Fraud and Risk Investigation - Money loss prevention - Compliance reviews - Know Your Customer regulation (KYC) - OFAC match handling - Escalated complaints and CEO emails. - Remittances and transfer troubleshooting. - Social media reviews (Twitter, FB, Trustpilot) - E-commerce I have had the opportunity to develop a broad range of knowledge and skills, and I have consistently achieved good results. I am very passionate about developing my skills and continuing to learn and I am happy to collaborate with your business. Thank you.

Email Communication
Virtual Assistance
Risk Analysis
Live Chat Software
Stripe
Data Entry
Compliance
Fraud Mitigation
Email
CRM Software
Technical Support
Customer Service
Salesforce
Jira
Online Chat Support
$18 hourly
- 0.0/5
- (3 jobs)
Virtual Assistant I offer 8 years of experience as an executive level virtual and on-site assistant. I take pride in my ability to adapt and provide individualized support. I am meticulous and well-versed in outlook, word, the Adobe creative suite, excel, Google drive, and multiple online meeting and task management services. I would love to offer you the following as your virtual assistant: -Client intake and relationship building -Client management and communications -Data management -Correspondence management -Copywriting -Scheduling -Travel booking -Meetings Writer & Editor: Harness my passion for the craft and form of writing for your project. My obsession with story structure, format, and grammar will help your book, be it fiction or non-fiction, take the shape you have dreamed of and connect with your desired audience. I have particular experience with and interest in works of historical fiction or non-fiction. I would love to work with you on: •Planning and creating a blueprint for your project •Research and organization • Writing and co-creating • Substantive editing •Copy editing •Proof reading Let's create together.

Email Communication
Topic Research
Data Entry
Sales
Administrative Support
Phone Communication
Appointment Scheduling
Scheduling
Adobe InDesign
Writing
Copy Editing
Customer Service
English
Spanish
Editing & Proofreading
$20 hourly
- 0.0/5
- (0 jobs)
Are you finding it challenging to generate leads and boost sales through your email marketing endeavors? Don't let your efforts go to waste. Let me assist you in achieving your goals with my proven email marketing strategies that convert. Say goodbye to low open rates and click-through rates and say hello to increased revenue. With a wealth of experience in the world of email marketing, I have been a trusted ally to businesses spanning various industries. My expertise encompasses crafting tailored email strategies that align perfectly with your goals and brand essence and creating captivating email copy that speaks directly to your audience. I am well-versed in using platforms such as Mailchimp, Klaviyo, MailerLite, ActiveCampaign, brevo and many more. I offer a range of email marketing services, including: - Developing customized email strategies tailored to your specific goals and unique business needs. - Setting up and managing campaigns to ensure seamless execution and delivery. - Writing persuasive and captivating email copy that resonates with your audience and motivates action. - Conducting A/B tests and optimization to refine your campaigns and enhance performance. - Setting up and managing marketing automation to streamline your email processes. - Implementing list segmentation and management to target the right audience with precision. - Providing comprehensive reporting and analysis to measure your progress and track your ROI. When you collaborate with me, you can expect: - A personalized approach to email marketing that aligns with your business objectives and brand identity. - Engaging email campaigns that are designed to drive conversions and generate revenue. - Professionally written email content that speaks directly to your audience and fosters trust. - Continuous testing and improvement to ensure your campaigns deliver the best results. - Detailed performance insights to help you make data-driven decisions and optimize your strategies. Ready to take your email marketing to the next level? Send me a message now to discuss your next project! Let's work together to make your email marketing successful!

Email Communication
Email Marketing Consultation
Email Campaign Optimization
Email Campaign
Email & Newsletter
Email Template
Template Design
Email Automation
Email Copywriting
Email Campaign Setup
Email Marketing Strategy
Klaviyo
Mailchimp
Email Design
Email Marketing
$25 hourly
- 0.0/5
- (0 jobs)
I am a dedicated individual expert in supply chain management, project management, presentation, case studies, documentation, and reporting expertise. I have an experience of 5 years in different industries including ride-sharing, and internet service providers. My mindset toward business growth and pursuing sustainability separates me from my peers. My specialty is tech/ supply chain/ transportation project building, design and management. Knows: Advanced Excel PowerPoint Research Administrative Tasks Range of quantitative and analysis software tools

Email Communication
Policy Analysis
SWOT Analysis
Project Planning
Project Management
Business Consulting
Sales Consulting
Startup Consulting
Administrative Support
Online Research
Case Studies
Business Report
Microsoft Excel
Presentation Slide
Typing
$25 hourly
- 0.0/5
- (0 jobs)
Detail-oriented professional with extensive experience in managing operations and staff, seeking to transition into any role. Proven ability to handle large volumes of information, maintain accuracy, and ensure efficient workflow. Eager to leverage strong organizational and analytical skills in a data-driven environment.

Email Communication
Shift Scheduling
Training & Development
Hiring Strategy
Inventory Management
Order Entry
Order Fulfillment
Problem Solving
Management Skills
Server
Phone Communication
Customer Service
$7 hourly
- 0.0/5
- (0 jobs)
Experienced professional with background in HR , Admin and Finance with proven record of adapting to different environments and demonstrating wide range of skills. * Experience with Workday & Sage software * Ability to maintain records, review documents and invoices for processing * Service's clients/customers with appropriate information * Abilities in accepting new challenges * Easily adaptable to multi cultural and diverse environment . * Ability to build strong client relationships by providing timely and efficient service to clients * Knowledge of functioning of Microsoft excel and word * Strong verbal and written communication skills. * Active listener and quick learner * Compatible to work independently and in a team

Email Communication
Email Signature
Meeting Scheduling
Technical Support
Phone Communication
Customer Service
$28 hourly
- 0.0/5
- (0 jobs)
I pride myself on being extremely an hard-working, reliable and dedicated employee. I have worked in a number of different jobs gathering diverse expertise and transferable skills. I am an excellent problem solver and critical thinker. I’m a very fast learner and do well in fast paced environments. I am confident that vast work experience and education makes me a valuable asset. I look forward to meeting you and further discussing my qualifications.

Email Communication
Organizational Plan
Training & Development
Presentation Design
Academic Writing
Computer Basics
Email Design
Customer Service
Google Calendar
PowerPoint Presentation
Canva
Project Management
Microsoft Project
Data Entry
Virtual Assistance
$20 hourly
- 4.9/5
- (47 jobs)
I have taken on four (4) major roles in the BPO / Customer Service structure - Customer Service Representative, Quality Assurance Specialist, Product-Specific and Customer Satisfaction Trainer, and Team Supervisor. For a little over ten (10) years, I worked my way through the corporate ladder by making sure all tasks and responsibilities are done with accuracy, efficiency, and integrity. I have worked with top companies in the US ranging from Banking and Finance, Travel and Hospitality, Telecommunications and Technology, eCommerce, and Insurance Providers - T-Mobile USA, Bank of America, Orbitz, CheapTickets, HotelClub, Microsoft, and Wish. As a CUSTOMER SERVICE REPRESENTATIVE, I have: - received numerous awards such as Top Performing Agent (for a number of months), Customer Satisfaction Superstar (2011), Most Consistent Performer (for a number of months), Top Sales Agent (2010) - been assigned to a variety of programs ranging from Banking and Finance, Travel and Hospitality, Telecommunications and IT, eCommerce, etc. - handled different Customer Service Channels such as Phone, Live Chat, Email/Ticket and Back Office. CRMs include Zendesk, HelpDesk, FreshDesk, Zopim, Live Agent, Velaro, Live Chat As a QUALITY ASSURANCE SPECIALIST, I have: - spearheaded Quality Team programs that focus on improvement and development to help CSRs achieve their quality goals - been assigned tasks to listen and evaluate calls based on a set guideline - provided various initiatives and recommendations on the call evaluation guidelines to better fit the current customer satisfaction goals As a PRODUCT-SPECIFIC and CUSTOMER SATISFACTION TRAINER, I have: - trained both new hires and tenured agents using both company-produced and self-produced materials such as Diffusing Angry Customers, Extreme Customer Connection, Empathy vs Sympathy, Delivering the Customer Experience, Moving Forward Attitude, and a lot more - facilitated a class of 25 to 40 agents to provide refresher courses to keep them updated on the latest about the products and processes - gone through the BLAST (Breakthrough Learning and Strategies in Training) certification to be able to handle class facilitation properly As a TEAM MANAGER, I have: - handled a team of 15 to 20 agents, coaching and mentoring them in achieving their individual goals (KPI - Key Performance Indicator) using various techniques such as Power of Coaching, The 5 WHYs, Root Cause Analysis (RCA), Trending Analysis, etc. - acted as a Senior Supervisor helping other Team Supervisors in bending their styles to efficiently and effectively manage their own teams - assisted the management team identify key factors affecting the entire production's stats and numbers With my vast experience, I am confident I can exceed your expectations while being open to improvement opportunities.

Email Communication
Coaching
Video Annotation
Image Annotation
Data Annotation
Machine Learning
Supervised Learning
Customer Support
Supervision
Management Skills
Customer Service
Zendesk
$30 hourly
- 0.0/5
- (2 jobs)
Hello, thank you for visiting my profile. My name is Jesseca Perry. I am currently working remotely, traveling across Canada with my family. You can follow along with our journey on Instagram @travelinperries. I have extensive experience working as a Legal Assistant and Law Clerk with civil litigation firms in Ontario. I am certified to teach English as a Second Language (ESL). Please visit my individual profiles to learn more about my skill sets. Since 2021, I have started to write content for RV lifestyle blogs and magazines. I have been featured on Vanlife Community Canada, Go RVing Canada, Rootless Living Magazine, RV West Magazine, RV and Advisor Podcast. Recently, I attended the Toronto Spring Camping & RV Show and hosted a Q&A presentation. I would very much appreciate the opportunity to provide you with further details on how my skills can assist you. Thank you, Jesseca Perry

Email Communication
Scheduling
Legal Writing
Writing
Blog Writing
Lifestyle & Travel
Phone Communication
Legal Assistance
Customer Service
Teaching English
Typing
Microsoft Office
Telemarketing
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