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Hire the best Email Communication Freelancers in Bacolod City, PH

Check out Email Communication Freelancers in Bacolod City, PH with the skills you need for your next job.
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Clients rate Email Communication professionals
Rating is 4.5 out of 5.
4.5/5
based on 17,069 client reviews
  2. Email Communication Freelancers
  3. Philippines
  4. (Current) Bacolod City
  • $7 hourly

    • 4.9/5
    • (5 jobs)
    An E-commerce Customer Support Specialist with a focus on delivering outstanding assistance to customers. Proficient in addressing customer queries, resolving issues, and ensuring a smooth shopping experience. Skilled in navigating Shopify, order management, tracking order, supplier transactions, refunds and creating discount codes. Committed to maintaining high-quality service standards, fostering positive customer interactions, and contributing to overall customer satisfaction.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Business Services
    Zendesk
    Online Chat Support
    Online Sales Management
    Troubleshooting
    Order Fulfillment
    Incident Management
    Technical Support
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    The best is yet to come! 🎵 🎶 Hello, I'm AA, a travel expert, title processor, and team leader. I’m well-versed with: ✨ Amadeus ✨ Sabre ✨ Qualia ✨ Team Management ✨ Title Preparation ✨ Curative Processing ✨ Legal Doc Prep ✨ RE Mortgage Closing ✨ RE Cash Closing ✨ Land Contract Closing ✨ Zendesk ✨ Microsoft Office ✨ Title Processing ✨ Email Management ✨ Appointment Scheduling ✨ Calendar Management ✨ Google Suite
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Travel
    Legal Documentation
    Property Title
    Phone Communication
    Multiple Email Account Management
    Virtual Assistance
    Telemarketing
    Quality Assurance
    Sabre
    Amadeus CRS
    Scheduling
    Travel & Hospitality
    Zendesk
  • $12 hourly

    • 5.0/5
    • (7 jobs)
    Let me help you increase your sales and productivity. I am a self-motivated professional who thrives on excellence and client success. I pay close attention to the details. I love challenges and strive to overcome them. I specialize in appointment setting and bookkeeping and have helped start-up businesses run smoothly. I worked in the call center industry for over 14 years. I have a robust experience in cold calling, outbound sales marketing, appointment setting, and business development. For 3 years, I have been a product trainer and a QA specialist. Please send me some information about your goals and your need for help. We can then discuss your project in detail, and I can address any questions you may have.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Podio
    Transportation
    Cold Call
    Virtual Assistance
    Health & Wellness
    Customer Relationship Management
    Sales Call
    B2B Marketing
    BPO Call Center
    Business Development
    Cold Calling
    Real Estate Marketing
    Customer Service
    Bookkeeping
  • $4 hourly

    • 4.9/5
    • (35 jobs)
    through all the years of my working experiences, I was able to handle many task and able to succeed them in an exact time. I am a productive and understandable provider with a great heart to fulfill my duties and task in order to make my customer contented and satisfied to my work. I want to prove on my self that beyond on my age, I can still manage to work easily and accurately.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Support
    Data Entry
  • $10 hourly

    • 5.0/5
    • (39 jobs)
    Highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK, and Australian-based companies as Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online Research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert, and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Siebel * Ring Central * Talk Desk * LimeLight * Dropshipping
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Calendar Management
    Campaign Management
    Customer Satisfaction
    Order Management
    Ticketing System
    Order Fulfillment
    Virtual Assistance
    Dropshipping
    Shopify
    Customer Service
    Team Management
    Online Chat Support
    Email Support
    Zendesk
  • $15 hourly

    • 4.9/5
    • (17 jobs)
    Strategic and results-driven leader with over 10 years of experience in optimizing customer journeys, driving lead generation, and delivering impactful customer success solutions. Proven ability to develop and execute strategies that enhance customer satisfaction, boost retention, and drive sustainable business growth. Expert in managing end-to-end e-commerce operations, including order fulfillment, inventory management, and after-sales service across platforms like Amazon, eBay, and Shopify. Extensive experience in using CRM tools such as Zendesk, Salesforce, Freshdesk, and Gorgias to streamline workflows and improve service delivery. Recognized for excellent client communications, strategic thinking, and a relentless focus on achieving above and beyond customer experience. Currently, I'm working for an e-commerce business as a Customer Relations Supervisor, assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Amazon. Platforms used are Freshdesk, Bitrix, Shopify, Mailchimp, Gorgias, Asana, Shipmonk. I also keep track of shipping information for customers. I have several Data Entry experiences and had also performed some VA tasks. I had a project wherein I was also trained to use Wordpress and handle Pipedrive tickets.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Salesforce CRM
    Amazon Plugin
    Customer Support
    Gorgias
    Social Media Marketing
    Shopify
    Amazon FBA
    WordPress
    Online Chat Support
    Zendesk
    Freshdesk
  • $7 hourly

    • 5.0/5
    • (10 jobs)
    I am proud to say that I am experienced technical support representative for more than 11 years of tenure. In every calls I receive I make sure that I provide quality assurance and excellent customer satisfaction that their issues will have a resolution. Mastered multi tasking under pressure, reliable and committed to finish tasks provided in a given time.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Data Entry
    Customer Service
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (15 jobs)
    I have a depth knowledge and expertise in the Customer Service industry, e-mail and chat support and other administrative work to make a positive and above satisfactory contribution to the organization. I am enthusiastic, reliable and hardworking individual for more than 8 years of experience giving professional, efficient and high quality service skilled in Live Chat support, Zendesk and Shopify. I am here to help you expand your business with an impressive customer service resolution.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Service
    Data Entry
    Customer Support
    Administrative Support
    Online Chat Support
  • $7 hourly

    • 4.9/5
    • (18 jobs)
    1. I offer the best customer service like handling difficult customers, solving technical issues, also managing a team, answering email inquiries and other customer support services. 2. I had more than 8 years of experience in customer service both in a call center and homebased. 3. I had worked with specific platforms Trello, Slack, Shopify, Olark, Sugar CRM, Maps, Zoho, wordpress, click2mail, and Podio. 4. I am proficient in writing and oral English. 5. I had used Ringcentral, Whatsapp, Mojo and Skype for inbound and outbound calls. 6. I had knowledge in sales, customer and technical support because I have been professionally trained in a call center. For the past 11 years of experience in of customer, technical and sales support to call centers and also home-based, I may say that I am becoming an expert to these field. My main competencies is to handle good customer support and make good sales, give assistance to technical issues to the customer and give empathy and connection to my customers. Recently, I had worked with a Sales Campaign for almost 2 years.I was able to close sales prospects for the given goal each month. I also did tech support on the said project.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Support
    Sales
    Microsoft Excel
    Lead Generation
    Communications
    Data Entry
    Administrative Support
    Technical Support
    Search Engine Optimization
    Email Support
    Online Chat Support
  • $7 hourly

    • 5.0/5
    • (15 jobs)
    • Independent | Not part of any agency • I am fast learner and I always do my best to deliver what is expected of me. I keep an open communication and very open to feedback to further improve my skills. My experience as a freelancer are as follows: • Link Building Assistant • Proofreading • Email Management • Email Outreach assistant • Email Customer Support • Chat Customer Support • Content Moderation • Video Moderation • Social Media Moderation • Reviews & Customer Comment Support (Amazon) • Data Entry • WordPress (Publishing & Editing posts/pages) • Invoice Processing • CRM Management (Copper) • Web Research • Basic Knowledge in WooCommerce • Basic Knowledge in Adobe Photoshop (Photo Editing) • Experience in Zendesk, Freshdesk and Salesforce • Experience in Yoast SEO – WordPress plugin ____________________________________ Working as an Email outreach assistant to promote a brand. I also work as an email customer support/moderator/account specialist. It's an online service and mobile app that allows parents to search for, book, pay, review, and recommend babysitters and nannies. I worked for an online marketplace as customer support/admin. My tasks include email and chat support. I also did proofreading and snippet writing. I have also worked as a guest blogger outreach assistant for almost a year. Being a Guest Blogger taught me about the importance of research. I was a call center agent for over 2 years. I have worked with technical and online shopping companies for chat and phone support campaigns.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Service
    Content Moderation
    Data Entry
    Customer Relationship Management
    WordPress
    SEO Backlinking
    Invoicing
    Proofreading
  • $8 hourly

    • 4.5/5
    • (12 jobs)
    - Top seller on all sales projects handled and rock star closer - 100% Job Success - 5 Stars feedback - Over 8 years experience working remotely for a US real estate firm as Disposition/ Acquisition Specialist, Client Relations & Leads Manager and handled several Upwork projects. - 9 years call center experience as a consistent Top-Rated Customer Service Representative and Top Seller agent for a US-based cable, internet and telephone company as billing specialist and sales coach. - Appointment Setting Pro - Proficient Medical background and degree holder as Nurse - 4 years experience as an Account/Sales Executive for Television company and instrumental in creating a marketing strategy that generated seven-figures revenue for the company. - Associate Producer for a Television variety show. - Television and production writer. - Up to 300 mbps wired and stable internet - Windows 10 desktop and noise cancelling headset - Multi-tasking pro - Project management - Has a quiet workplace and tools ready to start the job immediately.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Scheduling
    Customer Support
    Telemarketing
    Lead Generation
    Sales
    Cold Calling
    Customer Relationship Management
    Data Entry
    Customer Service
  • $6 hourly

    • 5.0/5
    • (4 jobs)
    I am a seasoned customer support and virtual assistant. Have a passion for learning more. I have handled various tasks related to e-commerce brands such as order entry, tracking delivery and fulfilment follow-up, social media moderation, disputes and complaints. Ensuring customer satisfaction and retention. Here are some of the tools that I have used: Gorgias, Reamaze, Zendesk, Helpscout, Asana, Monday.com, Shopify, Amazon Seller Central, and Edge.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Retention
    Customer Support
    Shopify
    Customer Service
    Gorgias
    Google Sheets
    Online Chat Support
    Customer Satisfaction
    Re:amaze
    Zendesk
    Microsoft Excel
    Lead Generation
    Data Entry
  • $6 hourly

    • 5.0/5
    • (5 jobs)
    Hello! I am sure that you're looking for a reliable and efficient freelancer to work with you. My name is AJ and I am going to help you to the best of my abilities! Here are some of the things I can help you with: • Amazon Prime support • Order Tracking and Processing • Answering product inquiries • Making sure of your customer's satisfaction These are the tools that I have knowledge and proficiency in utilizing throughout the years of my experience as a customer service representative: *Shopify Other apps within Shopify that we utilize -Edit order by Cleverific -Loop Returns *Gorgias *ShipStation *Google Docs/Spreadsheets *Slack *Microsoft Excel *Reply Manager *Zendesk *Reamaze
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Ecommerce
    Data Entry
    Product Listings
    Facebook Marketplace
    Communication Etiquette
    Customer Service
    Microsoft Office
    Shopify
    AnyDesk Software
    Gorgias
    Customer Support
    Order Processing
    Zendesk
  • $15 hourly

    • 4.8/5
    • (96 jobs)
    Since 2017, I've been working as a virtual assistant, helping entrepreneurs and executives streamline their operations and boost productivity across various industries. I'm well-versed in essential virtual assistant tools, including Microsoft Office, Google Workspace, ClickUp, Asana, Trello, Slack, Canva, Movavi Video Editor, and Adobe Acrobat. I also use social media management tools and platforms like Kajabi, Teachable and Udemy. I adapt quickly to new technologies and processes, thriving in dynamic environments. My experience spans real estate, coaching, academia, business consulting, beauty brands, and health and wellness. My skills include data entry, social media management, graphic design, calendar and email management, research, and video editing. I'm ready to help improve operational efficiency, boost brand visibility, and drive organizational success with strategic administrative support.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Property Management
    Canva
    PowerPoint Presentation
    Presentations
    Administrative Support
    Executive Support
    Real Estate
    Real Estate Acquisition
    Calendar Management
    Gmail
    Virtual Assistance
    Real Estate Virtual Assistance
    Spreadsheet Skills
    Email Management
  • $5 hourly

    • 5.0/5
    • (9 jobs)
    I am a very passionate person who always want to give more than what's needed and expected in order to achieve excellent results. I've always been a goal-oriented person who keeps myself up to date with the current trends and discoveries that could help me improve myself more. I've worked for companies that I learned a lot from especially when it comes to dealing with different kinds of people properly both from my customer service career and as an online teacher to different kinds students and clients which makes me a great team player. I am also very dependable and I can work with minimal to no supervision so you can expect only the best from me. Most importantly, I value love, integrity and respect. I believe these skills and qualities have equipped me in order to be a great addition to your company. Thank you very much and I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Service
    Lead Generation
    Sales
    Administrative Support
    Data Mining
    Technical Support
    Google Sheets
    Canva
    Social Media Management
    Report Writing
    Data Entry
    Google Docs
    Microsoft Word
    Microsoft Excel
  • $15 hourly

    • 5.0/5
    • (14 jobs)
    I Got You 👊 Apps and Tools: ★Netsuite ★Go High Level ★Asana ★Ontraport ★Canva ★Google Suite ★Adobe Photoshop ★Adobe Illustrator ★MS Office Experiences in: ⚡Sales ⚡Customer Service ⚡Lead Generation ⚡Technical Support ⚡Appointment Setting ⚡Recruitment Specialist ⚡Insurance Fronter ⚡Social Media Management ⚡Business to Business Sales ⚡Dental VA ⚡investment Qualifier ⚡Sales Assistant
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Video Editing
    Sales
    Customer Support
    CRM Automation
    Social Media Marketing
    Social Media Management
    Social Media Management Tracking
    Social Media Management Analytics
    Social Media Imagery
    CapCut
    DaVinci Resolve
    HighLevel
    Canva
    Data Entry
  • $12 hourly

    • 4.6/5
    • (5 jobs)
    I've worked in the BPO industry for five years under Telstra - one of the biggest telecommunication company based in Australia. I have developed expertise and competence that made me what I am today. I was assigned to a different line of business to support other agents; promoted as a subject matter expert, complaints manager, and sales development representative.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Administrative Support
    Relationship Management
    Partnership Development
    Email Marketing
    Marketing Strategy
    Price & Quote Negotiation
    Phone Communication
    Virtual Assistance
    Outbound Sales
    Sales Management
    B2B Marketing
    Business Development
    Business Management
  • $10 hourly

    • 3.5/5
    • (6 jobs)
    ⭐️ Experienced Virtual Assistant: With a wealth of experience in social media management, administrative tasks, and marketing support, I bring a comprehensive skill set to the table. I excel in managing social media accounts, creating engaging content, scheduling posts, and conducting thorough market research. 📱 Administrative Expertise: Beyond social media management, I am adept at handling a variety of administrative duties, including email management, appointment scheduling, data entry, and report preparation. I am proficient in using an array of software tools such as Google Suite, Microsoft Office, Zoho CRM, MailChimp, Canva, and more. This versatility allows me to provide efficient and professional support to my clients. 🌐 Marketing Specialist: As a marketing assistant, I focus on crafting effective marketing strategies, producing engaging content, and managing social media accounts to help clients boost their online presence and connect with their target audience. 📣 Strong Communication and Collaboration: My excellent communication and collaboration skills ensure that I understand and align with clients' priorities, goals, and preferences. This guarantees that every task meets their expectations. Whether you need assistance with social media management, administrative tasks, or marketing support, I am dedicated to delivering customized services that enhance your business operations and efficiency.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Marketing
    Graphic Design
    Content Strategy
    Content Calendar
    Microsoft Office
    Administrative Support
    Content Creation
    LinkedIn
    Online Research
    Social Media Management
    Social Media Account Setup
    Microsoft Excel
    Customer Service
    Data Entry
  • $9 hourly

    • 4.4/5
    • (55 jobs)
    Do you need help with your e-commerce business? I can help. I have been working here at Upwork for premium clients for 10+years now and I have worked as a Customer Support Manager and Virtual Assistant to many clients who started their e-commerce business here in Upwork, so this only means that I am well-versed in handling your e-commerce store and other tasks that you as a client needs in your business. However, I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, can be left with less supervision, I work on the job efficiently, and can speak and write English correctly. Skills that I am well versed in: Adding Products to eCommerce website eCommerce Management Answering emails via Zendesk Answering emails via Freshdesk Answering emails via Gorgias Outlook Shopify Shipstation ShipBob DeepL Kopy Aliexpress Basic Editing Skills Order Fulfillment Magento Zoho Social Media Management Responding to Facebook and Instagram messages and comments moderation Google Apps (Google Sheets, Google Docs, Google Drive) Todoist Slack Canva ChatGPT
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Order Fulfillment
    Dropshipping
    Ecommerce
    US English Dialect
    Customer Service
    Customer Support
    Shopify
    Intercom
    Order Processing
    Zendesk
    Inbound Inquiry
    Freshdesk
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I have been with Customer service industry for 15 years. I am self-driven, results-oriented with a positive outlook, and a clear focus on high quality. I have 3 years of experience as Online Supervisor with Expedia.com, an International travel Agency. I am in-charge in taking escalated calls from irate customer and dealing with agent errors, I do chat, email and phone support. I also have 3 years of experience as Online Banker with Chase Bank, we help customer with Online Banking, Funds Transfer and account opening over the phone. Also, I have 5 years of experience managing/co-hosting virtually a Condotel through AirBnb and Booking.com. I have 3 years experience with Beach House group, a company that create and commercialize world-class brands handling email and chat support for 4 known brands. I value my flexibility in communication, as well as my wide range of acquired knowledge. I believe that this will help in meeting the needs and providing satisfaction to my clients. Skills include but are not limited to: - Email, Skype, or Slack - Chat - Asana - Google Drive - Freshdesk - Intercom - Shopify - Amazon - Gorgias - Zendesk -AirBnb My goal is to obtain a position that allows me to gain additional skills as well as utilize my current skills that will help to contribute to my work. I am looking for a part-time or full-time and long-term position. I am a fast learner, eager to learn, motivated, well organized, and open to work in any other area.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Shopify
    Amazon
    Facebook
    Customer Support
    Slack
    Gorgias
    Ecommerce
    Answered Ticket
    Property Management
    Intercom
    Freshdesk
    Online Chat Support
  • $5 hourly

    • 4.8/5
    • (25 jobs)
    Thank you for viewing my profile! An English Proficient Virtual Assistant with 4 years of experience in providing clerical and administrative support. Having worked with dynamic companies, I have acquired the skill of being able to learn new tools and systems quickly without sacrificing the quality of the output. I am now a Virtual Assistant available to help clients focus on the more important things by allowing me to help with the mundane tasks. Here is a list of skills that I can offer - Virtual Assistance & Data Entry - Web Research - Google Docs, Google Sheet, MS Word, MS Excel - Email Management - Schedule Management using Google Calendar - Transcription - Social Media Management - PDF Conversion I am detailed and thorough professional with over four years of administrative experience (Elance-oDesk) - data entry/mining/research environment. I specialize in delivering quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with computer, copier/scanner/fax and color printer. I provide creative and detailed administrative writing, proofreading and editing services. I excel at working under tight deadlines with strict expectations. I posses the self discipline and time management skills necessary to have served as a data employee for the past two years. I can bring value to your business and help solve your data issues, customer service need and research assignment on time. I have extensive experience in marketing, the health care field, advertising, real estate and small business management.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Support
    Administrative Support
    General Transcription
    Customer Service
    Data Entry
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Hey there! I’m Jun Rey, your friendly neighborhood customer service expert! 🌟 With 8 years in the BPO industry and E-commerce, I've perfected the art of transforming every customer interaction into a high-five moment. Ready to bring my winning vibe to your team! 🎉🚀 ⭐ 8 Years Customer Service Experience ⭐ 5-Star Rating ⭐ Assisted US Customers ✅ Work in Your Time Zone 🔍 About Me: Hi! I’m Jun Rey, a seasoned customer service pro with a background in telecom and E-commerce. My experience at Xfinity sharpened my skills in top-tier telecom service, and my E-commerce stint has refined my support expertise. I’m eager to exceed expectations and bring value to your team! 🌟 Ready for Amazing Customer Experience? Looking for a customer experience magician? That’s me! My secret recipe? Empathy, efficiency, and dedication. I don’t just handle inquiries—I build connections, ensuring your customers leave with a smile. Let’s create exceptional experiences together! 🌟💬 Working with me means: Stellar Support: Quick, friendly assistance that eliminates long waits and frustrations. Increased Satisfaction: Boost repeat business and glowing reviews with top-notch service. Problem-Solving Pro: Tackling challenges with creative solutions and keeping customers satisfied. Personalized Care: Tailoring attention to each customer's unique needs and exceeding their expectations. Team Collaboration: Sharing insights and strategies to enhance performance and drive success. 💼 Skills: 📞 Customer Service Representative 📧 Email Support 💬 Live Chat Engagement 🎧 Inbound & Outbound Calls 💡 Lead Generation 🔎 Pre-Qualifying Leads 🌐 Web Research & Data Entry 🖥️ Software and Platforms I’m Savvy With: Zendesk, Gorgias, Shopify, Slack Asana, Zoom, Canva, Stripe Pinterest, Google Docs Microsoft Word, Excel, Outlook Kajabi, Lead Sniper, Shipstation, Australian Post, ChatGPT 💬 Let’s Collaborate: Ready to elevate your customer service game? Let’s discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Kajabi
    Social Customer Service
    Customer Transaction Email
    Customer Care
    Data Entry
    Gorgias
    Shopify
    Virtual Assistance
    Customer Support
    Customer Service
    Order Tracking
    Ecommerce Support
    Online Chat Support
    Email Support
  • $15 hourly

    • 4.9/5
    • (11 jobs)
    As a highly accomplished customer service and sales support specialist, I have extensive experience in leading and motivating top-performing service teams to provide exceptional customer care. My knowledge and skills enable me to contribute to the success of your company. Throughout my career, I have demonstrated my leadership and managerial abilities by coordinating and leading various teams and processes to achieve organizational goals. From assigning tasks and training team members to preparing reports and coordinating meetings, I excel in establishing objectives, collaborating with cross-functional departments, and inspiring teams to exceed personal and corporate objectives. My skill set includes leadership, problem-solving, computer competencies, creativity, excellent communication, and interpersonal skills, decision-making, time management, organization, and understanding of performance indicators. I have experience in hiring, training, and preparing representatives to handle customer inquiries and complaints and troubleshoot problems with services or products. I ensure that agents understand and comply with all company objectives, performance standards, and policies. I also answer agent questions regarding best practices or difficult calls, identify operational issues, and suggest possible improvements. Additionally, I monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action when necessary. I am proficient in preparing reports and analyzing data to assist management in determining company goals. I work with other supervisors and management team members to support agents and maximize customer satisfaction. I am skilled in using various software tools, including Dashlane, Slack, Zapier, SurveyGizmo, Typeform, ClickFunnels, Trello, LastPass, Facebook and IG ads management, Hubstaff, Gsuite, GDrive, Dropbox, Google Calendar, Canva, Notion, Indify, Fitpro Tracker, Asana, Notion, Zillow, RedFin, and Airtable. I look forward to leveraging my skills and experience to help your company achieve its objectives.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Status Reports
    Data Entry
    KPI Metric Development
    Management Skills
    Administrative Support
    Annual Report
    Google Workspace
    Community Goals & KPIs
    Online Chat Support
  • $6 hourly

    • 5.0/5
    • (1 job)
    Strong skills in email and calendar management, data entry, travel arrangements, file organization, document preparation, customer support, task management, and market research, I am passionate about growing across various business operations, including financial data management and home staging project management. Proficient in tools such as Google Workspace, Microsoft Office, Slack, Streak, Dropbox, Monday.com, Notion, Clockify, Otter.ai, Salesforce, and more. I am well-equipped to handle a range of tasks efficiently. Can provide comprehensive technical support for travel-related issues via phone and email, ensuring client satisfaction. Manage administrative tasks such as Google Workspace, spreadsheets, scheduling, and invoicing. Plan and coordinate clients' travel arrangements, ensuring seamless execution. Communicate objectives, safety protocols, and project deadlines with teams for successful outcomes. Resolve client inquiries and issues regarding travel plans efficiently.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Customer Support Plugin
    Technical Support
    Adobe Photoshop
    Logo Design
    Canva
    Social Media Website
    PhotoScape
    Data Entry
  • $7 hourly

    • 5.0/5
    • (5 jobs)
    Hire me! I've been working in a BPO company for over 10 years. 5 years as a technical support representative of a large telecommunications company and 5 years as a telephone banker. I pride myself on my customer service skills and my ability to resolve multiple issues. With my years in a call center, I have learned to effectively understand and provide quick efficient support to clients. I have also developed good interpersonal skills, poise and patience in dealing with clients. I have excellent command of the English language, both written and oral as this has been my medium in communicating results. And I am a results- driven person and the best way to accomplish and get things done is to focus and manage my time in a given day.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Email Etiquette
    Customer Support
    Data Entry
    Technical Support
    Online Help
    Customer Service
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I will be responsible for your day-to-day operations and ensuring everything is organized and on track. I worked with small business owners for four years providing them with projects that are precise, organized and submitted on a timely manner. I'm committed to working with precision. Here are the tasks I can do for you: -Schedule appointments -Conduct online research to find addresses and contact details for a given list of companies -Checking orders on Shopify and Amazon using ChannelGrabber -Create a marketing strategy to increase followers and revenue -Build good engagement with followers -Relevant hashtag research -Create graphics for social media platforms -Community management -Create branding for your business -Schedule posts on Buffer, Later, Hootsuite, Creator Studio, Preview and other related scheduling tool. -Basic video editing -Organize drive and email -Create email templates (MailChimp) -Design pdfs, e-book and presentation -Other administrative task Tools I use: Designing: Canva, Lightroom, Affinity Designer. Video editing: Filmora Scheduling tools: Buffer, Hootsuite, Later, Preview and Creator Studio Others: Calendly, Drive, MailChimp, WordPress, SEMrush, Asana, Monday, Trello, ChannelGrabber I hope to work with you!
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Video Editing
    Virtual Assistance
    Email Design
    Social Media Imagery
    Project Scheduling
    Administrative Support
    Graphic Design
    Brand Identity
    Canva
    Research Methods
    Content Creation
    Social Media Management
    Community Engagement
  • $5 hourly

    • 5.0/5
    • (1 job)
    I am a passionate and experienced customer care representative. After more than five years in the profession, I understand customer service best practices and have strong communication and problem-solving abilities. Here's how I can help you: Customer Support: I've handled client inquiries, complaints, and requests successfully. Email, live chat, and phone help are my strengths. I strive to resolve issues quickly and accurately for satisfied customers. Product Knowledge: I study your products and services to give customers accurate and helpful information. I quickly learn product specs, features, and upgrades to answer customers' queries confidently. Issue Resolution: I quickly detect and resolve customers' issues. I listen, sympathize, and work hard to solve customer issues. I fix problems to transform unhappy consumers into advocates. Time Management: Customer service requires excellent time management. I can prioritize tasks, handle several queries, and meet deadlines without sacrificing quality. Adaptability: I'm adaptable. I learn new systems, procedures, and technologies quickly. I can adapt to unexpected situations and provide excellent service under duress. Customer Retention: Businesses need long-term client relationships. I love customer loyalty and retention. I actively engage consumers, follow up on their experiences, and apply suggestions to improve service. I'll exceed your expectations and boost your customer service. Let's collaborate to improve customer service. Contact me to discuss your needs or questions. I am available to work 40 hours a week.
    vsuc_fltilesrefresh_TrophyIcon Email Communication
    Light Bookkeeping
    Administrative Support
    Customer Retention
    Sales Promotion
    Email Support
    Phone Communication
    Customer Support
    Phone Support
    Data Entry
    Customer Satisfaction
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