I am an experienced in handling campaigns and monitor production with a demonstrated history of working in the marketing and advertising industry. Skilled in Data Entry, Data Analysis, Customer Satisfaction, and Client Relations and Sales. Strong operations professional with bachelor’s degree focused in Business Administration Major in Banking and finance
With my experience indicated below, I can say that I am a good fit for this position that you looking for as I am equipped to work under pressure and under less supervision.
Campaign Management - overseeing the entire production process for a particular or set of products. They plan, organize, and recommend strategies in ensuring that the product is developed successfully, in accordance with all specifications. We are closely working hand-and-hand with the operations and product development team.
• Recommending operational changes
• Assessing risks
• Ensuring guidelines and instruction are followed
• Resolving production problems
• Conducting campaign performance evaluations
Team management - overseeing the functionality of a workgroup by providing guidance and instruction that includes decision-making, coaching, mentoring, developing the team’s skills, and managing conflict.
• Developing and Implementing a timeline to reach the team goal.
• Ensuring the agents reached their target goal.
• Coaching and Mentoring agents for improvement purposes.
Data Analysis/Analytics - Interpret data, analyze results using statistical techniques and provide ongoing reports, develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality, acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyze, and interpret trends or patterns in complex data sets Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Work with management to prioritize business and information needs locate and define new process improvement opportunities
Expert for cold calling in Lead-Gen, B2B & B2C - Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain a thorough understanding of products and services, process sales, meet sales goals
- Virtual team Lead
Jun 2017 – Oct 2018 1 year and 5 mos.
A Team leader is someone who oversees the functionality of a workgroup by providing guidance and instruction that includes decision-making, coaching, mentoring, developing the team’s skills and managing conflict.
Developing and Implementing timeline to reach the team goal.
Ensuring the agents reached their target goal.
Coaching and Mentoring agents for improvement purpose.
- Telemarketing Associates / Appointment Setting Specialist (B2B, B2C, Inside Sales)
Jan 2017 – Jun 2017 - 6 months
Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.
Outbound calling to promote different campaigns (SQL, MQL, Lead Generation.)
- Business Sales Associates
Feb 2017 – Dec 2017 – 11 months
Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.
Email Communication
Account Management
Amazon Listing Optimization
Prospect List
Observational Data Analysis
Client Management
Customer Satisfaction
Campaign Management
Digital Marketing
Data Entry
Email Marketing
Lead Generation
Cold Calling
Sales
B2B Marketing
