Are you looking for a reliable virtual assistant and/or customer service representative with a passion to provide exceptional support to clients? Look no further! With a strong background in customer service and administrative tasks, I strive to deliver outstanding service and contribute to the success of businesses. My goal is to exceed client expectations by being responsive, detail-oriented, and proactive in addressing their needs.
KEY SKILLS:
✅ Customer Service: I have experience in customer service roles, working with clients from various industries and time zones. I am skilled in handling inquiries, resolving issues, processing and tracking of orders, disputing chargebacks and refunds, and ensuring customer satisfaction.
✅ Communication: I am a graduate of Bachelor of Arts in Communication, allowing me to to effectively interact with customers through email, live chat, and phone support. I strive to provide clear and concise information while maintaining a friendly and professional demeanor.
✅ Technology Proficiency: I am proficient in utilizing various software and online tools, such as ChatGPT, Canva, Microsoft Office, Google Suite, Zendesk, Gladly, Shopify, Slack, ShipStation, project management platforms, and customer relationship management (CRM) systems.
✅ Organization and Time Management: I am highly organized and proficient in managing multiple tasks simultaneously. I can prioritize work effectively to meet deadlines and maintain a high level of productivity.
✅ Problem-Solving: I possess strong analytical and problem-solving skills, enabling me to identify issues, evaluate options, and implement effective solutions.
✅ Attention to Detail: I have a keen eye for detail and accuracy, ensuring that all tasks are completed with precision and quality.
SERVICES I OFFER:
✅ Customer Support: I can handle customer inquiries, resolve complaints, and provide product or service information promptly and professionally.
✅ Email and Calendar Management: I can manage your inbox, draft emails, schedule appointments, and ensure that your calendar is organized.
✅ Order Processing: I can efficiently process orders, manage inventory, and coordinate with suppliers or shipping providers.
✅ Social Media Management: I can assist with managing social media accounts, creating engaging content, and responding to comments or messages.
✅ Technical Support: I can provide remote technical assistance, troubleshoot common issues, and guide customers through problem-solving steps to ensure a positive user experience.
✅ Product Knowledge and Training: I can quickly familiarize myself with your products or services and provide remote product demonstrations, training materials, and user guides to assist customers.
If you are looking for a dedicated and reliable customer service representative and virtual assistant, feel free to reach out to me. I am committed to helping you succeed and look forward to working together! 📩

Email Communication
Shopify
Sales
Zendesk
Email Support
Online Chat Support
Communication Skills
Customer Support Plugin
Customer Service
Chat & Messaging Software
Logo Design
Graphic Design
Canva
Data Entry