I am an expert in the call center industry with over five years of experience in billing, sales, retention, fraud, escalations, and healthcare departments. I can say that my most vital competency is being an escalations supervisor for a financial services business, performing tier 2 and tier 3 tasks in the Financial, Collections, and Fraud Departments. I also make sure reports are made in a timely manner. I am currently performing as an Assistant Sales Trainer for a Lawn Care Sales program where I provide support and training to Entry level agents not limited to QA coaching, refresher training, and floor production support.
In the past, I also performed a Revenue Cycle Management task and perform collections calls as a medical biller on behalf of Medical Providers in Utah. I was also an Outbound Sales Closer for an Online Loan company that has a 780% Annual Percentage Rate and made sure leads were converted to sales by implementing sales strategies and payment option pitches that would convince the customers regardless of the interest rate. At Upwork, I am a prolific sales closer and crashed the daily targets be it booking tour packages with lucrative promotional offers, enlisting real estate clients for a digital marketing agency, and making sure to highlight the values each customer can get with each sale we close.
I make sure to find smart ways to finish my task and provide the best quality of work. Been a constant top performer in my craft and always make sure to maximize effectiveness.
Worked with big brands such as AT&T, TransUnion, OPTUS Australia, UNITED HEALTH GROUP & OPTUM Care, Google Nest, etc.
REVIEWS AND TESTIMONIALS FROM CLIENTS:
MARK R. | SCOTLAND, UK ⭐⭐⭐⭐⭐
"Great working with Emmanuel. He was always responsive to messages and did his best to overdeliver."
FERNANDO G. | MODESTO, CA , USA ⭐⭐⭐⭐⭐
"Professional and Reliable contractor!"
"Emmanuel has always been great to work with.
- Very Communicative
- Very Responsible
- Always Completes Work on Time"
ADDY F. | AUSTRALIA⭐⭐⭐⭐⭐
"Awesome to work with - very quick and friendly."
DAWN G. | POTTSTOWN, PA, USA ⭐⭐⭐⭐⭐
"Emmanuel was very easy to work with & did a nice job Thank you very much"
Zain V. | UNITED KINGDOM ⭐⭐⭐⭐⭐
"He did a good job, I have nothing else to say"
"Perfect job, satisfied"
"Again, excellent job"
Abegail B. | BAGUIO CITY, PH ⭐⭐⭐⭐⭐
"I hired Emman to create a promotional video for my business Abean Coffee and so far he made a great promotional video. Looking forward to more business. "
SOFTWARE AND SYSTEMS I USE:
✔️CRM (BOTH INHOUSE AND COMMERCIAL)
✔️And Many More!
Call Center Management
Social Media Content Creation
Online Chat Support
Social Media Management
BPO Call Center
Social Media Content