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Hire the best Email Freelancers in Lapu-Lapu City, PH

Check out Email Freelancers in Lapu-Lapu City, PH with the skills you need for your next job.
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  • $18 hourly
    • 5.0/5
    • (28 jobs)
    ATTENTION. FOR ENGLISH DESCRIPTION PLEASE SCROLL DOWN. German: Sehr geehrte Damen und Herren, wie schon im Bereich Fähigkeiten angegeben, ist meine Muttersprache Deutsch. Ich lebe seit einigen Jahren zusammen mit meiner philipinischen Frau auf den Philippinen. Ich suche auf diesem Wege eine Tätigkeit, welcher ich online Nachgehen kann. Gerne helfe ich ihnen in Sachen Übersetzung, Accounting, Data Entry, Virtueller Assistent und Kundenservice mit meinem fundierten Kenntnissen weiter. Falls Sie speziell Hilfe rund um Amazon benötigen, bitte Ich sie auf meinem "Tech Support" Profil vorbeizuschauen. Die nötigen Englischfähigkeiten besitze ich durch mein Abitur, der darauffolgenden Lehre als IT-Systemelektroniker und der bis dato 10 jährigen Auslandserfahrung. English: Ladies and gentlemen, As already stated in the skills section, my mother tongue is German. I have been living in the Philippines with my Filipino wife for a number of years. I am looking for a job that I can pursue online. I would be happy to help you with my in-depth knowledge of translation, accounting, data entry, virtual assistants and customer service. If you need specific help around Amazon, please visit my "Tech Support" profile. I have the necessary English skills through my high school diploma, the subsequent apprenticeship as an IT system electronics technician and the 10 years of experience abroad to date.
    Featured Skill Email
    Technical Translation
    WordPress
    English to German Translation
    Customer Support
    German to English Translation
    File Management
    Autodesk AutoCAD
    Creative Writing
    Phone Communication
    Email Communication
    Communications
    Data Entry
  • $6 hourly
    • 4.9/5
    • (7 jobs)
    In today’s fast-paced world, efficiency is key. As a dedicated Virtual Assistant , I provide top-tier support to help businesses, entrepreneurs, and professionals streamline their operations, stay organized, and focus on what truly matters. With a keen eye for detail and a commitment to excellence, I ensure that your daily tasks, schedules, and administrative needs are handled with precision and care. What I Offer: Administrative & Executive Support ✔ Calendar and email management ✔ Appointment scheduling and coordination ✔ Travel arrangements and itinerary planning ✔ Meeting preparation and follow-ups ✔ Data entry and document organization Business & Operations Assistance ✔ Project coordination and task management ✔ Process optimization and workflow improvement ✔ CRM and database management ✔ Vendor and client communication Communication & Customer Service ✔ Professional email correspondence ✔ Customer support and client relations ✔ Inbox management and response handling ✔ Presentation and report creation Marketing & Social Media Support ✔ Social media scheduling and engagement ✔ Content research and proofreading ✔ Basic graphic design for promotional materials ✔ Newsletter and email marketing assistance Personal Assistance & Lifestyle Management ✔ Personal calendar management ✔ Online shopping and order tracking ✔ Event planning and coordination ✔ Research for travel, gifts, and special occasions I pride myself on being proactive, reliable, and results-driven, ensuring that you get the highest level of support tailored to your unique needs. Let me help you free up your time and maximize productivity! Let’s work together—contact me today to discuss how I can support you!
    Featured Skill Email
    Social Media Management
    Email Communication
    Google Docs
    Excel Formula
    Scheduling
    Administrative Support
    Canva
    Google
    Virtual Assistance
    Instagram
    ChatGPT
    LinkedIn
    Online Research
    Lead Generation
    Data Entry
  • $8 hourly
    • 5.0/5
    • (10 jobs)
    I am a highly skilled professional specializing in real estate property management, cold calling, and client services. With 10 years of customer service experience and a supervisorial position. With a comprehensive understanding of the real estate industry, I offer a range of services to optimize your investments, generate leads, and provide exceptional customer experiences. My goal is to streamline property management processes, drive business growth through effective cold calling, and deliver outstanding client services. Let's collaborate to elevate your real estate ventures! 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐎𝐟𝐟𝐞𝐫𝐞𝐝: 𝑹𝒆𝒂𝒍 𝑬𝒔𝒕𝒂𝒕𝒆 𝑷𝒓𝒐𝒑𝒆𝒓𝒕𝒚 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: • Creating work order’s for homeowner’s maintenance issue • Portal Management • Addressing billing concern • Property maintenance coordination and repairs • Regular property inspections and tenant communication 𝑹𝒆𝒂𝒍 𝑬𝒔𝒕𝒂𝒕𝒆 𝑪𝒐𝒍𝒅 𝑪𝒂𝒍𝒍𝒊𝒏𝒈: • Cold calling property owners, landlords, and potential investors • Building rapport, delivering compelling pitches, and overcoming objections • Appointment setting for property showings or consultations • Follow-up calls and lead nurturing 𝑹𝒆𝒂𝒍 𝑬𝒔𝒕𝒂𝒕𝒆 𝑪𝒍𝒊𝒆𝒏𝒕 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔: • Client relationship management and communication • Responding to client inquiries and resolving issues promptly • Providing market insights, property analysis, and investment recommendations • Coordinating and managing documentation 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 𝑬𝒙𝒕𝒆𝒏𝒔𝒊𝒗𝒆 𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆: I possess a deep understanding of real estate property management, cold calling, and client services, allowing me to deliver comprehensive solutions tailored to your specific needs. 𝑹𝒆𝒔𝒖𝒍𝒕𝒔-𝑫𝒓𝒊𝒗𝒆𝒏 𝑨𝒑𝒑𝒓𝒐𝒂𝒄𝒉: I have a proven track record of successfully managing properties, generating high-quality leads, and delivering exceptional client experiences that lead to increased satisfaction and business growth. 𝑬𝒙𝒄𝒆𝒑𝒕𝒊𝒐𝒏𝒂𝒍 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏: I prioritize clear and proactive communication with clients, ensuring their requirements are met and concerns are addressed promptly. 𝑨𝒕𝒕𝒆𝒏𝒕𝒊𝒐𝒏 𝒕𝒐 𝑫𝒆𝒕𝒂𝒊𝒍: I am meticulous in my work, paying close attention to every aspect of property management, cold calling campaigns, and client service to ensure accuracy and professionalism. 𝑪𝒍𝒊𝒆𝒏𝒕-𝑪𝒆𝒏𝒕𝒓𝒊𝒄 𝑭𝒐𝒄𝒖𝒔: I am committed to providing personalized and reliable services, exceeding client expectations and fostering long-term partnerships. 𝑻𝒐𝒐𝒍𝒔 𝒖𝒔𝒆 𝒕𝒉𝒂𝒕 𝒄𝒂𝒏 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖: • Vantaca • Podio • Slack • Microsoft Teams • SmrtPhone • Calltools • Readymode • Clickup
    Featured Skill Email
    Scheduling
    CallTools Call Center Software
    Slack
    Microsoft Excel
    Podio
    Inside Sales
    Property Management
    Team Management
    Communications
    Email Communication
    Customer Service
    Cold Calling
    KPI Metric Development
    Real Estate
    Telemarketing
  • $7 hourly
    • 5.0/5
    • (5 jobs)
    In search of a 𝙎𝙀𝘼𝙎𝙊𝙉𝙀𝘿 𝘼𝙉𝘿 𝙍𝙀𝙇𝙄𝘼𝘽𝙇𝙀 administrative professional with expertise in personal assistance, HR, and organizational management? Your search ends here—I’ve got you covered *wink* 𝙒𝙞𝙩𝙝 𝙖 𝙥𝙖𝙨𝙨𝙞𝙤𝙣 𝙛𝙤𝙧 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣, 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮, 𝙖𝙣𝙙 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡𝙞𝙨𝙢, my aim is to simplify your workload while providing seamless administrative support. Whether it’s managing tasks, organizing schedules, or overseeing HR compliance, I’m here to help you succeed. ✨ 𝐖𝐡𝐲 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐦𝐞?👇👇 🎓📲 Educational Background Bachelor’s Degree in Psychology 🎯🤓 Detail-Oriented with Strong Organizational Skills Exceptional at multi-tasking and problem-solving. 🏃👩🏻‍💻 Fast Learner and Tech-Savvy Quick to adapt and proficient in modern tools. 💡🗣 Excellent Communication Skills Ensures clarity and smooth coordination. 🌟 Work Experience: ✅ Calendar Management and Scheduling ✅ Email and Communication Handling ✅ Travel Arrangements and Expense Tracking ✅ Document Management and Preparation ✅ HR Functions: Employee File Management, Compliance Monitoring, Training Coordination ✅ Performance Reporting and Analytics 🌟 Proficiency in Tools: ✅ Microsoft Office Suite (Word, Excel, PowerPoint) ✅Microsoft Forms ✅ Google Workspace (Docs, Sheets, Calendar) ✅Google Forms ✅ Project Management Tools (Asana, Trello) ✅ Time Tracking Tools (Clockify, Toggl) ✅ Canva for Graphic Design ✅IONOS ✨ Let’s work together to streamline your tasks, enhance your productivity, and make your operations stress-free. I’ll handle the details while you focus on achieving your goals. ✨ Your Rockstar Assistant, Jazel
    Featured Skill Email
    Research & Development
    Customer Service
    Personal Administration
    Communications
    Human Resource Management
    Email Communication
    Google Workspace
    Administrative Support
    Virtual Assistance
    CRM Software
    File Management
    Project Management
    Appointment Scheduling
    Data Entry
    Calendar Management
  • $10 hourly
    • 5.0/5
    • (7 jobs)
    I've always believed that efficient and effective training is the backbone of every successful companies or services that's why I made sure that all the programs that I managed, campaigns that I've started were well organized, effective and set up to succeed. The key to my success has been to learn quickly, utilize all resources, listen to my client's demand and to always innovate new training materials based on previous feedback, outcomes and results. I have designed, collaborated and customized training materials and programs using eLearning and self-paced modules. I oversaw quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent or learner experiences. I have also launched several projects such as using virtual reality (VR) to give learners the "real life" experience even on a classroom set-up. I've helped built knowledge based learning center, SOP's and internal processes. Thus, addressing operational inefficiencies and inconsistency, and improving customer experience, and hit top call drivers for CSAT and QA. I also have designed multiple Train the trainer programs and facilitator's guide to create more flexibility and autonomy for new trainers. My genuine interest in helping build a stronger foundation of training, maintaining a high level of standards has led me to become successful in my role as a Training Facilitator and Consultant. Although the above information is only a brief snapshot, this philosophy has served me well in my professional career.
    Featured Skill Email
    Customer Service Training
    Email Communication
    Training & Development
    Customer Service
    Facebook
    Safety Assessment
    Communication Etiquette
    Training
    Sales & Marketing
    Real Estate
    Online Chat Support
    Customer Support
  • $15 hourly
    • 5.0/5
    • (24 jobs)
    Hi, I’m Renz Ryan — a seasoned Customer Support and Technical Analyst with over 18 years of proven success in delivering exceptional service across industries like technology, finance, and education. I specialize in resolving complex issues with empathy, speed, and precision—whether it’s navigating 401(k) plan inquiries, troubleshooting Microsoft Office 365 and OneDrive problems, or guiding customers through multi-platform systems. My background includes leadership roles where I trained teams, handled critical escalations, and coordinated with engineering and product teams to improve service delivery. 🔹 Technical Support Expertise: Proficient in Windows, Mac, and Linux environments, I’ve supported cloud-based tools, hardware setups, software installations, and compliance configurations—particularly within Office 365 and enterprise storage systems. 🔹 Financial & Administrative Service: At John Hancock and Manulife, I handled high-stakes financial products with a focus on 401(k) plans, compliance protocols, and personalized account solutions. My attention to detail and process adherence helped reduce escalations and improve client retention. "Skilled in managing end-to-end client onboarding processes, from traditional internet services like cloud storage and productivity platforms to emerging technologies including blockchain-based applications and cryptocurrency platforms—ensuring a seamless, compliant, and user-friendly experience across all industries." 🔹 Education & Communication: As a former educator, I bring clear communication and adaptive problem-solving to every interaction—helping users understand not just the what but the why behind solutions. Whether you're looking for a tech-savvy analyst, a dependable support lead, or a detail-oriented customer service expert, I’m here to elevate your client experience and streamline operations.
    Featured Skill Email
    Voice-Over
    Cloud Architecture
    Community Engagement
    Community Moderation
    Customer Support
    Community Management
    Customer Service
    Microsoft Power Automate
    Email Communication
    Technical Support
    Dropshipping
    Email Support
    Phone Support
    Ecommerce Support
    Online Chat Support
    Social Media Management
  • $6 hourly
    • 5.0/5
    • (10 jobs)
    I am Nerissa Matidios, I was an office staff for more than 4 years in an international company here Cebu, Phils. I am proficient in Microsoft Office application such as Microsoft Excel, Word, and PowerPoint. My experience as an office administrator developed my ability to be keen to details and my organizational skills. As an employee of a big organization, I learned to work with a team and be a team player. I have helped prepared and passed ISO accreditation for our company in my four 4 years of tenure ship with them. After I left the company, I landed to an online job as a Customer Satisfaction Support Specialist in an online shopping website for a year and 2 months outside Upwork. My task for the job was to answer emails from the customers regarding their concerns on their order's whereabouts and complaints on their items. My main task is to answer them the best way I can so they would be happy customers and they will come back to shop with us again. Then I worked for an online job where I answer guests reviews for hotels on TripAdvisor website. My main task is to respond guests' reviews good or bad and encourage them to visit the hotel again and to communicate with the hotel's management if ever they have reviews they want to be removed or they want to put personal insights to the response to the reviews. Our clients were more than 300 hotel owners. And then inside Upwork, I work for an online Pharmaceutical Company as a Customer Representative. I am assigned to our chat support service through Live Chat where I assist customers on their order's whereabouts (tracking their package, updating profile, cancellation of membership, refunding cancelled orders and reshipping orders) and to assist potential customers by answering their questions about our products and by assisting them in placing the order or place their order if they do not know how to place an order. I was also assigned as a Fraud Specialist where I call customers whose credit cards are reported by the bank as fraud to ask if what happened to their cards and encourage them to take back the chargeback that they filed on the bank. I also have worked for two eCommerce Shopify stores as a customer support specialist where we use Zoho mail and Zendesk email platform. My job is to place orders, fulfill, refund, reship and replace orders too aside from doing Customer support work. And I also worked in a Reputation Management company as a Lead Generation Manager. Given a chance, I would like to apply this knowledge in working as a virtual assistant or an administrative staff online or a Customer Service Representative.
    Featured Skill Email
    Essay Writing
    Microsoft PowerPoint
    Dropshipping
    Shopify
    Email Communication
    Microsoft Excel
    Google Docs
    Microsoft Word
    Zendesk
  • $15 hourly
    • 5.0/5
    • (8 jobs)
    You're Go Getter Customer Service Representative. I always believe that Attitude towards work comes first prior to Skills. I'm an individual with Broad Background in Customer Service. OBJECTIVE: To provide the best customer service experience. SKILLS / ABILITIES: Excellent English Communication Skills (Verbal and Written) Excellent Cold Caller Excellent in Email Communication Excellent Dispatcher Skills Excellent Telephone Banker Excellent Sales Representative Excellent Listening Skills Excellent Quality Assurance Specialist (Auditing Calls and records) Nursing Skills (Nurse by profession) Platform Expertise: Ring Central Salesforce Google Docs Trello Gmail Outlook Dr.Chrono Have a great day ahead of you! And thank you for visiting my profile
    Featured Skill Email
    Microsoft Office
    Google
    Customer Service
    Partnership Development
    Market Research
    Answered Ticket
    Email Etiquette
    Receptionist Skills
    Email Communication
    Order Tracking
    Real Estate
    Online Chat Support
  • $10 hourly
    • 3.8/5
    • (54 jobs)
    Over 15 years of medical transcription experience. Very familiar with medical terminology being a graduate of physical therapy with 4-5 years as a medical representative plus 1 year as a medical biller. Also, dabbles in writing just recently and willing to do more. Meticulous in terms of work quality as well as time management. A quick learner and a believer in delivering the best results in the most efficient way possible.
    Featured Skill Email
    General Transcription
    Email Communication
    Proofreading
    Data Entry
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    Are you in need of an enthusiastic Virtual Assistant? Look no further! With over 6 years of expertise in Admin Support, I possess the skills to streamline your daily tasks, allowing you to focus on what truly matters. My services include: - Efficient Order Processing Management - Expert Email Handling - Seamless Calendar Management - Proficient in Google Docs, Sheets, Microsoft Word, and Excel - Quick Document Conversion - Professional Photo Background Removal - Precise Data Entry - Basic Bookkeeping and Sales Recording - Social Media Management including Facebook posts scheduling, - YouTube video content uploading, and podcast media uploading - Expertise in scheduling video content across various platforms like reels, TikTok, and Facebook - Designing survey templates through Google Forms - Creating captivating brochures and leaflets for your business I am also well-versed in a variety of business tools and platforms, including: - Trello - Asana - PandaDoc - Expensify - Quickbooks - Wave - Rho - Stripe - YNAB - Salesforce - PgAdmin - WordPress - Libsyn for Podcast - Facebook Page - Loom - Canva - Teachable - Later - Circle - Vimeo - Notion Available for new projects with a flexible schedule, I am committed to delivering 100% client satisfaction. My goal is to provide top-notch results while adhering to strict deadlines. If you believe we're a perfect match, don't hesitate to reach out and I'm eager to assist you!
    Featured Skill Email
    Executive Support
    Bookkeeping
    Expensify
    Google Workspace
    Teachable
    Stripe
    Graphic Design
    Calendar Management
    Canva
    Wave Accounting
    Social Media Management
    Content Upload
    Order Processing
    Email Communication
    Microsoft Office
  • $8 hourly
    • 4.2/5
    • (23 jobs)
    I am a graduate of Masters in Business Administration and have been working as a Virtual Assistant for almost 6 years now. I am more engaged into Administrative Support but I've had some experiences with any types of clients. I also worked in an ISO certified companies which are very organized using procedures and systems. I am very flexible and eager to learn, motivated and always ready to help your business grow.
    Featured Skill Email
    Podcast
    Administrative Support
    Social Media Management
    Bank Reconciliation
    Social Media Optimization
    Travel Planning
    Human Resource Management
    Invoicing
    Email Communication
    Scheduling
  • $8 hourly
    • 5.0/5
    • (10 jobs)
    Let us keep this short and sweet. If you need someone that can: ... manage Youtube channels and other Social media platforms ... manage teams of 2-3 people ... keep team members accountable ... organize folders and files ... present Data Reports You might just have found the one here. In addition to that, I do all the above with efficiency and accuracy. To sum it all up, I think it would be an excellent decision for you to hire me.
    Featured Skill Email
    Multiple Email Account Management
    Scheduling
    Adobe Photoshop
    Client Management
    Instagram
    Facebook
    Virtual Assistance
    Customer Service
    Email Communication
    Microsoft Word
    Data Entry
    Microsoft Excel
  • $10 hourly
    • 4.9/5
    • (9 jobs)
    WHY SHOULD YOU HIRE ME AS YOUR NEXT VIRTUAL ASSISTANT? With over four years of experience as a dedicated Customer Service Representative and four years as a proficient Real Estate Virtual Assistant, I offer a comprehensive range of specialized tasks to elevate your real estate business. My expertise includes: Cold Calling | Admin Tasks | Data Entry | Skip Tracing | Due Diligence | Web Scraping | Social Media Management | Property Listing | AD Content | Graphic Design | Lead Intake and more With my extensive skills and dedication to providing exceptional service, I am committed to supporting your real estate business's success.
    Featured Skill Email
    Online Research
    Due Diligence
    Email Communication
    BPO Call Center
    Microsoft Word
    Acquisitions
    Cold Calling
    Real Estate
    Lead Generation
    Data Entry
    Lead Generation Analysis
  • $8 hourly
    • 5.0/5
    • (4 jobs)
    If you are a business owner looking to maximize your time and productivity, I can surely help you! I have the skills and availability to complete the tasks efficiently. • Email management/communication * G-mail, Zoho, etc. * MS 365 Outlook * And other Channel-based messaging platform such as S lack, and Teams • Hands-on experience in managing ecommerce platforms and related tools * Amazon, SellerBoard, Aura Repricer, eBay, Etsy • File Management and related software proficiency * Google suite (Drive, Sheets, Docs, etc.) * Dropbox * Adobe Acrobat Reader (PDF) * MS office Excel, Word, PPT * File formatting/conversion * LucidChart * Basic photo and video editing * Basic graphic design - Canva * Hubstaff • Light bookkeeping * Xero * Dext Prepare * QuickBooks • CRM management * Atlassian (Trello), Notion, Zoho, Smartsheet • Handling social media platforms * FB, Instagram, LinkedIn • Research, data entry and reporting * Finding Leads * Web research * Vendor sourcing * Data analysis and encoding * Keyword search [SEO] • Extensive experience on the following other skills * Teamcenter * Audit Report writing * Internal auditing (accuracy verification, compliance verification, error detection) * Lead auditor role * EH&S coordinator * Gap analysis for QMS, EMS and OHSAS 18001 pre-implementation * Document review * Team Lead role * Staff and workload scheduling I have been a virtual assistant directly reporting to the CEO for both established and start-up entrepreneurs. I have also been an Internal Auditor for QMS, EMS and OHSAS 18001 on top of being a Board Repair Specialist for over 10 years in an American owned semiconductor company. I have gone through various trainings to enhance my skills; I also make it a point to learn from new experiences and personal research which I will then apply to whatever tasks I am invested in. I am very organized, reliable and goal oriented. Independently I become acquainted with new fields of duty and I handle the assigned tasks to completion efficiently. I would love to be part of a team where I can leverage my skills for the benefit of the company and contribute to its success.
    Featured Skill Email
    Virtual Assistance
    Google Workspace
    Internal Auditing
    Light Bookkeeping
    Multiple Email Account Management
    Administrative Support
    Personal Administration
    List Building
    Data Entry
    Email Communication
    Microsoft Office
    Product Listings
  • $8 hourly
    • 4.9/5
    • (9 jobs)
    I am Alex, a Graduate of Bachelor of Arts in Psychology here in the Philippines. I am a Human Resources practitioner and a Professional Admin support who is enthusiastic about my work. I am an aspiring Virtual Assistant here in UpWork. I am dedicated, hard-working, a fast learner, and a team player individual. I strive in a positive workplace, but I can also work under pressure. I have learned skills in becoming a Virtual Assistant in a continuous self-learning process. I can provide admin tasks, data entry, communication skills, researching, etc. My experience includes but is not limited to ✔ Sourcing and recruitment ✔Benefits administration ✔Data entry ✔Email and Chat Support ✔Office administration Other skill sets: ✔Product Research (ZikAnalytics) ✔eBay dropshipping ✔eBay Listing ✔Manual Listing ✔Graphic Designing ✔Travel Planning ✔Event Organizing
    Featured Skill Email
    Customer Support
    Human Resource Management
    Recruiting
    Employee Communications
    Human Resource Information System
    Sourcing
    Administrative Support
    Online Research
    Email Communication
    Data Entry
    Microsoft Excel
  • $8 hourly
    • 4.6/5
    • (2 jobs)
    Customer Service Representative and Technical Support Engineer for 16 years. Results-driven and highly skilled professional with a proven track record in technical support and leadership roles. Trained and mentored new team members, helping them to quickly adapt and perform at a high level. Customer Support: Proficient in handling high volumes of customer inquiries and issues, both through direct communication and support platforms. Adept at managing and resolving escalations, always prioritizing customer satisfaction. Technical Expertise: Strong background in diagnosing and troubleshooting a wide range of technical issues. Skilled in providing support for software, hardware, and networking concerns. Knowledgeable in various operating systems and applications.
    Featured Skill Email
    Email Communication
    Shopify
    DSL Troubleshooting
    VoIP
    Audio Transcription
    Typing
    Computer Skills
    Problem Solving
    Customer Service
    Communication Skills
    Zendesk
    Email Support
    Online Chat Support
    Phone Support
    Tech & IT
  • $8 hourly
    • 5.0/5
    • (8 jobs)
    🌟𝙁𝙧𝙚𝙚 𝙪𝙥 𝙮𝙤𝙪𝙧 𝙩𝙞𝙢𝙚, 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙬𝙝𝙖𝙩 𝙢𝙖𝙩𝙩𝙚𝙧𝙨!🌟 Feeling bogged down by admin tasks? Your virtual partner and real estate expert is here to take those off your plate. Sad goodbye to stress and hello to efficiency!🙋‍♀️😉 🚀💻𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 & 𝐓𝐞𝐜𝐡 𝐒𝐚𝐯𝐲 ✨ Real Estate ✨ Data Entry Expert ✨ Google Docs and Excel ✨ Administrative Support ✨ Data Mining ✨ Property Listings ✨ Lead Generation ✨ PDF Conversion ✨ Cold Calling ✨ WordPress Data Entry ✨ Product Upload ✨ Online Research ✨ Data Extraction ✨ Shopify/eBay/Amazon ✨ SEO Outreach/On-Page ✨ Email Communication ✨ and other Admin Task 👇Toos I've Used 👇 🔥 Microsoft Office & Google Application 🔥 Communication: Asana, Slacks, Zoom, Google Meet, Skype, Discord 🔥 CRM/CMS: Shopify, WordPress, HubSpot, Zendesk, Salesforce, Notion, Trello 🔥 PDF Conversion: Adobe Acrobat Pro DC 🔥 SEO: Semrush, Ahref, Moz, Screaming Frog 🔥 Editing: Canva, Adobe Photoshop 𝐋𝐞𝐭 𝐦𝐞 𝐨𝐟𝐟𝐥𝐨𝐚𝐝 𝐭𝐡𝐢𝐬 𝐭𝐚𝐬𝐤 𝐟𝐨𝐫 𝐲𝐨𝐮😉
    Featured Skill Email
    Real Estate
    WordPress
    PDF
    Google Sheets
    Shopify
    Lead Generation
    PDF Conversion
    Adobe Acrobat
    Email Communication
    Online Research
    Microsoft Excel
    List Building
    Product Listings
    Accuracy Verification
    Data Entry
  • $12 hourly
    • 4.9/5
    • (6 jobs)
    17+ years of Customer Service Experience My experience with customer service for over a decade has undoubtedly equipped me with customer handling skills. In my experience with direct-to-customers support, I carefully listen and assess the customer’s product-related queries, go through how to best support the customer, and make sure to provide immediate and long-term solutions. These challenges have taught me patience, thinking out of the box, and empowered me with a positive attitude towards working out solutions to difficult situations. Over the years, I have undergone various and extensive trainings that helped me improve my skills and kept me updated with the changes in this dynamic industry. CRM Tools Used: -Citrix tools -LiveEngage -Freshdesk and Freshchat -Gorgias -Purechat -Intercom -Salesforce -Shopify On top of that, I’m always looking to gain new skills and pursue my passion for writing. I travel a lot, so that I would write about it through social media. Through this, it allows me to share a story with the world, hoping to give inspiration. I had the opportunity to be invited as a feature writer for a digital magazine in our workplace. Writing skill has also played an essential role in effectively communicating with customers, through email exchanges. It has helped me better to relay information to customers with the right tone effectively. There is nothing more rewarding than doing what I am passionate about and positively making use of it.
    Featured Skill Email
    Order Management
    Ticketing System
    Gorgias
    Ecommerce Order Fulfillment
    Data Entry
    Customer Satisfaction
    Administrative Support
    Chat & Messaging Software
    Writing
    Customer Service
    Email Communication
    Lead Generation
    Multitasking
    Online Chat Support
    Freshdesk
    Zendesk
  • $25 hourly
    • 5.0/5
    • (17 jobs)
    With a proven track record of over 7 years in administrative roles, I am eager to step in as your dedicated assistant. Let me handle the tedious tasks, allowing you to concentrate on growing your business without hesitation. Your time is precious - let me help you make the most of it effortlessly. Services: Collecting and Digitizing Data (Reports, Invoices, Bills, Client Details, To-Do Tasks) Maintaining an Organized Storage System Data Quality Improvement Tools: HPD Online
    Featured Skill Email
    Data Quality Assessment
    Data Management
    Data Collection
    Management Skills
    Spreadsheet Skills
    Organize & Tag Files
    PDF
    Administrative Support
    Virtual Assistance
    Email Communication
    Data Cleaning
    Data Entry
    Google Docs
    Microsoft Excel
    Microsoft Office
  • $5 hourly
    • 5.0/5
    • (1 job)
    A detail-oriented Quality Evaluator with 5+ years of experience in analyzing and improving quality processes. Skilled in conducting audits, implementing quality management systems, and facilitating calibrations, coaching & QA talk. Adept at identifying process gaps and recommending solutions to improve quality and productivity.
    Featured Skill Email
    Email Communication
    Microsoft PowerPoint
    Communication Strategy
    Microsoft Excel
    Microsoft Word
  • $8 hourly
    • 5.0/5
    • (3 jobs)
    For more than 7 years, my experience honed me in helping and creating new ideas for my clients business and marketing strategies. From taking calls, emails, appointment setting & social media manager, I always make sure that me and my client exchange thoughts on how we can make the business grow. My expertise follows: Microsoft Excel, Google Sheet, Zendesk, Email Support, Call handling,Invoice, Inventory, Updating delivery reports, Tracking Delivery, Reports Booking, social media manager If you are looking for a person who believes in honesty and good working relations. I am always interested in making long-term professional relationships with my clients to ensure that every project succeeds.
    Featured Skill Email
    Invoicing
    Appointment Setting
    Data Scraping
    B2B Lead Generation
    Lead Generation
    Lead Capture
    Email Communication
    Executive Support
    Administrative Support
    Customer Service
    Microsoft Excel
    Ecommerce Website
    Email Support
    Data Analysis
    Order Tracking
  • $23 hourly
    • 5.0/5
    • (13 jobs)
    An exceedingly motivated and results-oriented business professional with 9 years of experience as digital marketing support. Has extensive knowledge & experience in the following tasks: ✨ Web development and testing (Wordpress, Squarespace, Sitecore) ✨ Web analytics (Google Analytics, Adobe Analytics) ✨ Email marketing and landing page creation (Mailchimp, Convertkit, Aweber) ✨ Digital products and online course creation (Podia, Teachable, Thrivecart) ✨ CRM management (17hats and Pipedrive) ✨ Sales funnel creation (DeadlineFunnel) ✨ Basic graphics design (Canva) ✨ Automation (Zapier) ✨ Social media posts creation and scheduling (SocialBee, Buffer, MeetEdgar) ✨ Social Media Management (Facebook, Instagram, Twitter, LinkedIn, Pinterest) ✨ Youtube channel management (uploading and optimizing Youtube videos) ✨ Podcast outreach ✨ Project management Tools (Trello) ✨ Email management (Gmail & Outlook)
    Featured Skill Email
    Email Communication
    CRM Software
    Digital Marketing
    Pipedrive
    ConvertKit
    WordPress
    17hats
    Squarespace
    Zapier
    Web Development
    Teachable
    Google Analytics
    Marketing Automation
    AWeber
    Mailchimp
  • $6 hourly
    • 5.0/5
    • (4 jobs)
    💼 7+ years of experience in Customer Service and Tech Support, both BPO and freelance (Upwork) 🎯 Expertise in E-Commerce Platforms Wayfair and Shopify 🔐 Tech-Savvy & Security-Aware Here are the services I can offer 👇👇👇 🔥 𝙀-𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen. Let's dive into the processes that make me a valuable e-commerce support hero: Here are few things I can do for you 👇 ● Process refunds, including refund checks, store credits, and gift certificates, with accuracy. ● Handle return requests and replacements. ● Proactively resolve order discrepancies, release holds, and prevent customer dissatisfaction and chargebacks. ● Proficiently manage merchant payment portals and handle PayPal, Stripe, and Klarna disputes. ● Generate and send invoices for B2B customers. ● Process customer payments, including credit card transactions, electronic funds transfers (EFTs), checks, and other payment methods. ● Reconcile and match payments received with the corresponding invoices to ensure that all payments are accurately recorded and accounted for. ● Maintain SOPs for the refund processing processes, ensuring that all employees follow the correct procedures. Extensive experience with the following Merchant Payment Portals 👇 ● Affirm ● Citizens Pay ● Fortiva - integrated via ChargeAfter ● Genesis Credit ● Bread Merchant Portal ● Katapult ● Acima ● Progressive Leasing - integrated via ChargeAfter ● Klarna (US, CA, EU) ● Afterpay/Clearpay - via Stripe (US, CA, EU) ● Paybright ● Operate(ChargeAfter) ● Paypal (US, CA, EU) ● Braintree (US, CA, EU) ● Stripe(US, CA, EU) ● Worldpay(Vantiv) ● Barclays If you're looking for e-commerce support who can help you make your life easier, then I'm your guy! 💬 Feel free to send a message or, if you wanna learn more about my services, here's more 👇 🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know that I am a vital contributor to the success of the businesses I support. These ticketing tools are my bread and butter 👇 ● SupportHub ● Jira ● Freshdesk ● Gorgias ● TeamSupport I'm also proficient with the following CRMs and other tools 👇 ● Oracle CRM ● Salesforce ● Zoho ● OKTA ● Google Workspace ● Microsoft Office ● Slack 🔥 𝑫𝑨𝑻𝑨 𝑺𝑬𝑪𝑼𝑹𝑰𝑻𝒀 and 𝑪𝑶𝑴𝑷𝑳𝑰𝑨𝑵𝑪𝑬 I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security. I've taken security awareness training courses, which are as follows: 👇 ● Security Awareness Training ● Beyond the Hook: Empowering Minds Against Phishing ● PCI DSS Awareness Training ☎️ Hey, let me know when you're free for a call. Talk soon, Joseph
    Featured Skill Email
    Shopify
    Accounts Receivable
    Point of Sale & Payment Systems
    Gorgias
    Technical Support
    Email Communication
    Answered Ticket
    Ticketing System
    Customer Service
    Freshdesk
    Jira
    Ecommerce Support
    Order Processing
    Email Support
    Online Chat Support
  • $7 hourly
    • 5.0/5
    • (2 jobs)
    Hi! My name is Maureen and I can help you with with Administrative Task! Working in the Customer Service Industry and learning from various tutorials that help me do the task needed to be a reliable, efficient, and effective Virtual Assistant. I am also committed to providing the best quality of services and I am still hungry learn more skills to help you and your business grow and be successful. Here are the tools I am knowledgeable: 1. Google Drive 2. Email Management 3. Trello 4. Website Creation using Google Sites 5. Excel/Spreedsheet 6. Canva 7. Powerpoint Presentation 8. Asana Virtual Assistant Skills 1. Email Management 2. Web Researcher 3. Booking and Schedule Appointment with Clients 4. Storing and Organizing files and Data 5. Data Entry 6. Creating Powerpoint Presentation using Google Slides 8. Proficient in Microsoft Word, Excel and Powerpoint Presentation
    Featured Skill Email
    Salesforce
    Administrative Support
    Technical Project Management
    Microsoft PowerPoint
    Writing
    Email Communication
    Microsoft Word
  • $10 hourly
    • 4.6/5
    • (25 jobs)
    1. Customer Service Representative (CSR) Customer Support: Responding to customer inquiries through various channels (phone, email, chat) and providing accurate information. Issue Resolution: Handling customer complaints and providing solutions in a timely and professional manner. Product and Service Knowledge: Educating customers about the company’s products or services and assisting them with product selections or purchases. Order Processing: Assisting customers with order placements, cancellations, returns, and exchanges. Account Management: Maintaining and updating customer accounts, including billing, shipping information, and resolving discrepancies. Record Keeping: Logging customer interactions, tracking issues, and following up when necessary. Upselling and Cross-Selling: Offering additional products or services that may interest the customer. Collaboration: Coordinating with internal teams (sales, technical support, etc.) to provide a seamless customer experience. 2. Legal Virtual Assistant (Legal VA) Legal Research: Assisting attorneys with researching case law, statutes, regulations, and legal precedents. Document Preparation: Drafting legal documents such as contracts, agreements, and court forms under the supervision of attorneys. Client Communication: Handling client inquiries, scheduling meetings, and managing attorney-client communications. Case Management: Organizing and maintaining legal files, tracking deadlines, and ensuring all documents are prepared and filed on time. Billing and Invoicing: Managing time entries, billing clients for legal services rendered, and handling invoicing queries. Court Filing: Assisting with the preparation and submission of court documents electronically or physically. Calendar Management: Scheduling appointments, court dates, and meetings for attorneys, ensuring no conflicts. Confidentiality: Ensuring all sensitive information and documents are handled with the highest level of confidentiality and security. 3. Real Estate Paralegal Contract Drafting and Review: Preparing, reviewing, and revising real estate contracts, purchase agreements, leases, and other related documents. Title and Ownership Research: Conducting title searches to confirm property ownership and identify any potential issues (liens, encumbrances, etc.). Transaction Coordination: Assisting in the closing process, ensuring all necessary documents are prepared, signed, and filed correctly. Legal Research: Researching zoning laws, property laws, and regulations that impact real estate transactions. Document Preparation: Preparing deeds, closing statements, and other legal documentation for real estate transactions. Client Interaction: Communicating with clients, agents, and other parties involved in real estate transactions, keeping them informed throughout the process. Compliance: Ensuring all real estate transactions adhere to local, state, and federal regulations. File Management: Maintaining organized and detailed records for real estate transactions and ensuring timely submission to the appropriate parties. Due Diligence: Reviewing documents related to property transactions and conducting necessary research to identify potential legal issues before closing.
    Featured Skill Email
    Bookkeeping
    Appointment Setting
    Cold Calling
    Outbound Call
    Calendar Management
    Product Knowledge
    B2C Marketing
    Lead Generation
    Phone Communication
    Customer Satisfaction
    Email Communication
    Sales Promotion
    Zendesk
    HubSpot
    Education
  • $8 hourly
    • 4.7/5
    • (7 jobs)
    I am adept at handling various virtual assistant roles including office management, customer service, email support, social media management, and legal assistance, I am eager to discuss how my skills can benefit your team. Services Offered: ✔ Executive Virtual Assistant 🛒 Real Estate Virtual Assistant 📸 Social Media Management (Facebook, YouTube, Instagram, Pinterest) 💡 Social Media Graphics thru Canva 📧 Email Management 📁 Admin Support 📖 Online Research/Keyword Research As a fast, reliable, and detail-oriented professional, I bring a range of transferable skills that make me an asset to your company. I am passionate and enthusiastic about my work and committed to delivering quality services. Let me help you achieve your goals! If you're looking for a Rockstar Virtual Assistant, hire me and I will strive to earn your trust and exceed your expectations.
    Featured Skill Email
    Legal
    File Management
    Graphic Design
    Product Research
    Canva
    Virtual Assistance
    Administrative Support
    Social Media Management
    Time Management
    Email Communication
    Communications
    Microsoft Office
    Customer Service
    Data Entry
  • $9 hourly
    • 5.0/5
    • (15 jobs)
    I am pretty sure your plate is pretty full by now. Just HIRE me and MAKE IT HAPPEN. Let me free you from all the tedious work so you can focus on building your business. I am Leah, a Filipina who is intensely focused on making everything I put in mind a success. I look forward to hearing from you soon and discuss with you what I can do to contribute to the growth and success of your business!
    Featured Skill Email
    Healthcare
    Task Coordination
    Customer Onboarding
    Appointment Scheduling
    Email Management
    Legal Assistance
    Shopify
    WordPress
    English
    Phone Support
    Online Chat Support
    Phone Communication
    Sales
    Email Communication
    Customer Service
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