I am a skilled professional with 14 years of diverse experience in the Contact Centers and 1 year of experience as General Virtual assistant
As a skilled professional, I have a demonstrated history of working in Administrative Support, Insurance Policy, Basic Invoicing (Accounts Payable), Data Entry, Call Handling, Email Management Reports Generations, Adhocs. Outbound Collection Call, Banking and Financial Support, Technical Support (ISP and Telco), Customer Support, E-Commerce (Amazon) and General Virtual Assistant.
Amazon Virtual Assistant l Freelance l February 2021- July 2021
• Create a Daily Product Sourcing Plan/Strategy
• Search, analyze, and evaluate online suppliers and their product categories, in line with the company’s profit and sales target and budget
• Create product mix strategy, considering stock levels per peak seasons, special events, and supplier lead time
• Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
• Track and analyze trends on products consumption
• Other related tasks in support of business operations
General Virtual Assistant l Freelance l April 2020 – December 2020
• Managing emails – replying to messages in timely manner, sort email messages
• Prepare client’s spreadsheets and keep online records/data entry tasks
• Schedule meetings
• Manage social media accounts – reply to comments and messages
Insurance Policy and Underwriting Assistant l QBE Insurance Group l August 2014 – February 2021
• Provide customer support via phone email in relation to general administration support
• Manage the underwriter's emails, files and maintain database for reports generation
• Performs moderately complex clerical, administrative and general office duties
• Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads
• Enter data into system and make updates or corrections while adhering to guidelines
• Evaluated new and existing policies to determine insurance risks and premiums.
• Provides training of the process for new team members and assisted in cross-training of existing team members
Collections Officer/Retail Banker – JP Morgan Chase and Co.l (January 2011 to March 2014
• Attempt to locate and contact clients via the phone, in order to talk with them about their debts
• Advise customers on their various payment options
• Provided optimum service to accountholders, negotiated fair settlements,identified fraudulent claims.
• Provided confidential information to caller after properly authenticating in accordance to set policies
• Assisted customers with their banking inquiries via phone
Technical Support Officer – Convergys l January 2010 - January 2011
• Troubleshoot customer’s technical issues with their mobile phones and tablets
• Upselling customer’s gadgets and plans
• Provides first call resolution as fast as possible
• Resolve customer’s issue as quick as possible
• Provides best customer service experience to each customer’s
Receptionist – Starcruises Pte Ltd l March 2007 – January 2009
• Responsible for the daily efficiency and smooth operation of front desk
• Assist customers with enquiries of accommodations, cabin availability and facilities onboard
• Handles telephone enquiries, foreign exchange and conversant with Fidelio system
• Settle payments and assumes other duties when required
Customer Service Representative – Sykes Asia Inc. l November 2003 – February 2007
• Troubleshoot customer’s technical issues with their mobile phones and tablets
• Provides first call resolution as fast as possible
• Resolve customer’s issue as quick as possible
• Provides best customer service experience to each customer’s
• Take Supervisory call’s and all complicated calls are routed to our department
Email
Canva
Product Research
Microsoft Outlook
Email Support
Google Sheets
Google Docs
Insurance Document Production
Email Communication
Data Entry
Microsoft Office
