Hire the best Email Etiquette Specialists in Calgary, AB

Check out Email Etiquette Specialists in Calgary, AB with the skills you need for your next job.
  • $10 hourly
    Seasoned Professional with over 10 years of experience in call-center operations as a Office 365 Support, Technical Lead, Technical Support, Customer Service, Email and Chat Support, and Sales. • Experienced in Office 365 Administration, from providing recommendation on which Office 365 subscription would best suit the customer's organization, installation and activation of Office applications, email migration and Exchange Online administration, email setup in Outlook, as well as setting up and troubleshooting SharePoint Online, OneDrive for Business, Skype for Business / Microsoft Teams, Active Directory Sync, creating PowerShell script for Admins, and anything under Office 365 Business. • Highly experienced in Office 365 Yammer and was promoted to a Yammer Technical Lead. • Performed task previously handled by Yammer Level II Support such as manually merging Yammer Networks, adding accepted domains to a Yammer network, manually assigning an Admin, reviewing the requirements needed for SSO, etc. • Performed a weekly meeting with Yammer Technical Advisers to discuss ageing tickets, trending issues and updates on Office 365 and Yammer integration. • Worked hand in hand with a Team Manager to coach and mentor front line engineers so that tickets are handled on a timely manner and correct resolution is provided. • Experienced in taking supervisory calls as part of Technical Lead role and delivering bad news if its a product limitation. • Worked with Premier and Severity A tickets with the assistance of Level II support and Technical Advisers to resolve high priority and business impacting issues as soon as possible. • Experienced in email and chat support for a shopping service to address order related issues. • Experienced in billing for a US (AT&T) and Australian (Optus) Telecommunication company and up-selling based on the customer's needs. • Experienced in troubleshooting mobile broadband connections. • Experienced in troubleshooting computer security issues and configured Norton security software for home and home office users. • Experienced in chat support, specifically assisting the customer configure a desktop or laptop based on their needs and closing the sale at the end of the conversation. • Able to multitask in a fast-paced environment while maintaining quality customer service be it via phone, email or chat. • Consistently able to hit target metrics such as QA, CSAT, AHT and other KPIs. • Good organization and time management skills, queue management skills, advanced communication and interpersonal skills, as well as coaching and mentoring skills. • Reliable and adaptable, a good team player.
    vsuc_fltilesrefresh_TrophyIcon Email Etiquette
    Office 365
    Email Communication
    Customer Service
    Customer Satisfaction
    Technical Support
  • $24 hourly
    Office Management and Bookkeeping services, with a primary focus on the Construction industry and small businesses.
    vsuc_fltilesrefresh_TrophyIcon Email Etiquette
    Account Management
    Microsoft Excel PowerPivot
    SAP Advantage Database Server
    Report Writing
    File Management
    Web & Mobile Design Consultation
    System Administration
    Microsoft Office
    Receptionist Skills
    Accounting Basics
    Transaction Data Entry
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