Hello,
I am excited to highlight some of my top skills, experience and my interest so that it will be very easy for the potential employees looking for specific skills and can shortlist me when they have relevant project for me.
I would like to start with saying that I have excellent communication skills spoken and written English which has allowed me to work with some of the elite organizations from UK , USA and across the world remotely.
With vast experience in customer support and other back end support roles for some of the prestigious organizations, I have created a proven track record in the field of customer support including Email support, Chat support, Operations, order processing, Phone Support, aministration support and other supporting roles for the client which includes day to day task given by them. I was also part of indirect sales by following up after sending the quotes to the customers and messaging them in timely and efficient manner to make sure all their queries were answered in a manner which make them trust on our products and leading to sales. Thus, I was also involved in sales and marketing for some of the companies with help of my soft skills and customer service skills.
My strengths are good time management skills, an eye for detail, punctuality, work ethics, good grasping power and delivering the results for the client be it customer service, sales or other support roles.
I have vast experience in customer support as well as supportive roles working with clients from UK, USA and other countries. With my previous experience in support roles and customer support with Amazon, ebay and some of companies own business, I know how much important the customer support is for every organization and is backbone of any company who wish to success in today’s competitive environments.
With my skills in the above field and proven track record, I can assure to any client looking for a stable and result driven employee, I can make them happy by achieving the targets on ratings, sales or other parameters of customer services. I also like to involve with company by providing my own ideas and where we need to improve once I have good knowledge of the process, company and the products and services we are offering to the company. This can make a significant impact on the middle and top management leading to better customer satisfaction and achievement of targets.
It really excite me to work with different people from all over the world and it will be so much learning with fun. Also I have separate room in my home for workspace as I have already been working from home since long. So that is not an issue and work will be done in a much smooth manner with accuracy.
With my previous experience and willing to put hard efforts, I can assure you that I will be an asset to any company or client who wish to hire me. I follow work ethics, understand my duties and responsibility and follow the instruction by the supervisor or manager at one go to make sure they won’t have to supervisor my work more frequently and the quality will be maintained with detailed work.
I would like to highlight some of my previous work experience and what I am currently working on :
Currently, I am currently working as a freelancer Gujarati Interpreter with one of a very reputed company in USA. Currently, I am working as a consecutive interpreter. As I am taking calls I am very much confident and I know how to deal with different clients and LEPs as this is my daily work. Also, I have taken some courses in interpretation including HIPAA rules and necessary training in order to perform in great way in this profession.
Before joining to this company, I was working with one of the leading UK based company named USB International.
USB International is one of the largest seller of Luggage bags and accessories in UK and Europe.
Here, my job profile was senior Customer Care Executive. I was the only employee outside UK who was appointed in customer care by the company. Although in UK they were having a team of Customer Support professionals as the company was having hugh sales on daily basis on online platforms like Amazon, Ebay and others.
Here, my job profile was senior Customer Care Executive. I was the only employee outside UK who was appointed in customer care by the company. My duties and daily tasks were taking care of customer messages from Amazon , Ebay and other online platforms, making some reports on weekly basis, Checking the tracking for some particular parcels, making sheets for courier on weekly basis.
That was all regarding my skills, work ethics, my previous work experience and what I can offer your company or organization.
Overall, I would like to assure that I will prove a valuable asset to you or your company if you give me a chance to serve your business or organization.
Email Handling
Customer Service
Administrative Support
Language Interpretation
English to Gujarati Translation
Email Communication
Gujarati to English Translation
Live Interpretation
Hindi
Gujarati
Online Chat Support
English
