"I asked Kratika to do some data entry and some other virtual assistant tasks under a very tight schedule and she had a great turnaround. She was resourceful and asked the right questions, then did the work with almost zero involvement from me (other than answering questions). There were some minor omissions, but nothing unexpected with the volume / deadline I gave her and even these were easy to fix. In any case, nothing to deduct from a 5-star rating. Will work with her again and recommend her to others as well."
Having a list of ad-hoc tasks but busy with other important tasks?
Want document ready within 24-48 hr but slow typing is getting on the way?
Want to grow your business by providing impeccable Customer Service to your clients?
If you're running a business and need someone for those 'just do it' tasks and Customer Service, then I'm that Virtual Assistant and Customer Service Agent you are looking for! I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. For the time I assist you with your business needs, I am 100% invested in you and your goals.
Having worked with International BPOs for 9 years, I have developed an excellent command over English Language. I am very proficient with Advance excel (VLookup, HLookup, Pivot Table etc.) and have a typing speed of 50 wpm.
I am an experienced Customer Service Representative with over 9 years of Experience working in this field. I have provided Chat support, Phone Support, Email support etc. Throughout these 9 years, I have worked in various roles, like Sales agent, Quality Analyst, Team Lead as well as Training Manager. Having worked for International BPOs with Clients based in US, UK and Australia, I have developed a good command over English as well. I am very thorough with Phone Etiquette which is a must have when you are working in Customer Care Industry.
I can help you with a wide range of services including:
• Word processing
• General transcription / audio typing
• Copy typing
• Proof reading
• Letter composition and mail merges
• Formatting documents
• Data collection
• Data inputting
• Spreadsheet set up / input / formatting
• Data and statistics preparation and presentation through Excel
• Preparation of PowerPoint presentations
• Internet research
• Social media management
• Appointment / travel bookings
• Email management
• Diary management
• Drafting documents
• Call screening
• Customer Service
I am proficient with using the following software and tools:
• Hubspot CRM
• Pipedrive CRM
• Zoho CRM
• Linkedin Recruitment Lite
• Google Docs
• Google Sheets
• Google Drive
• Wordpress Article Posting
• Movavi Video Editor
• Microsoft Office (Word, Excel, Powerpoint, Outlook etc.)
Please share brief of the job you need completing/the ongoing work you require. This also includes an insight to any existing documents/databases/bespoke company systems you need me to work with and if this is something that matches my skillset, I am good to go!