Thanks for viewing my profile, I'm pleased to e-meet you!🤗
I am Imoleayo, a proactive Virtual assistant passionate about providing practical, timely, and organized solutions to every administrative hassle that would hinder your productivity as a business owner or an Executive. With over 6 years of experience, blessed with a gifted brain and the ability to thrive in different niches, I am capable and willing to give you the administrative support needed to help you free-up space and focus your expertise on the crucial aspect of your business that requires your undivided attention.
In my previous employment as a virtual assistant in a world-class oil & gas firm named Russelsmith Nigeria Limited, I was promoted from the position of Travels and Logistics officer to Billing and Credit Supervisor due to my exceptional contribution to the growth of the organization. During my stay, I was able to schedule over 200 appointments, manage a customer base of about 6,000 customers, supervised the accounting and vendor management department, managed the CEO's schedules, and organized training, and onboarding for newly recruited employees for improved work productivity. Being a virtual assistant comes naturally to me because I love helping people, business owners specifically to help them achieve business expansion and productive work life.
My Area of Expertise include:
🔽 Customer Support (Email, Phone & Live Chat)
🔽 Executive Support
🔽 Administrative Support
🔽 Data Entry
🔽 Phone Communication
🔽 Conflict Resolution
🔽 Technical Troubleshooting
🔽 Cold & Warm Calling
🔽 Inbound and Outbound Correspondence
🔽 Telemarketing
🔽 Order Processing, tracking, and fulfillment
🔽 Web Research
🔽 Script Reading
🔽 Social Media Mangement and Marketing
🔽 Appointment Scheduling
🔽 Lead Generation
🔽 Sales Closing
🔽 Email and Calendar Management
🔽 Team Management
🔽 Talent Acquisition, sourcing, and recruitment
🔽 Project Management
🔽 Light Accounting and several other tasks
WITH THE FOLLOWING SKILLS:
✔ Excellent oral and written communication skills
✔ Professional phone etiquette
✔ Exceptional interpersonal skill
✔ Google Workspace
✔ Attention to Detail
✔ Teamwork & Collaboration
✔ Technical Skills
✔ Data Processing
✔ Ability to work under pressure with little or no supervision
✔ Creativity and result oriented
✔ Confidentiality and Discretion
Tools that I am proficient with include Salesforce.com, Hubspot, Salesmate, Zendesk, Freshdesk, Acuity, Calendly, VOIP, Mojo Dialer, Xencall, Call Pro, Intercom, Zoom, Google workspace, Microsoft Suite, Slack, Meet, Skype, Asana, Trello, ClickUp, Monday.com, Gohighlevel, and several others.
Executives and business owners are human too and they deserve a productive work-life that is free of all administrative and mundane activities. Hire me to shoulder all your administrative and customer support duties so that you can focus on another important aspect of your work life.
You can reach out to me at any time of the day via the Upwork chatroom and I'll respond to you as soon as possible.
I look forward to the opportunity to support you in growing your business.
Best Regards.🤝
Imoleayo