Do you need someone who can anticipate customers' expectations and make the first move?
Someone who can proactively resolve all customers' complaints within the organizational Service Level Agreement?
Someone with an approach that increases the quality of customers' experience and maximizes engagement?
Then you need me!
Who am I?
I am Olayemi, a result oriented customer support with over 3 years of experience in fixing problems even before customers know they have them by asking insightful questions that could fast track conflict resolution.
I am a skilled and dedicated customer support representative with hands-on experience.
I possess excellent analytical and problem-solving skills and a strong ability to work with minimal supervision, adequate knowledge of Google Suite and CRM tools. Maintaining accuracy of clients' record, resolving customers' complaints within the organizational Service Level Agreement with the salesforce CRM software which will result to excellent feedback.
I am the right person to handle your customers as I am tech-savvy and pay a lot of attention to customers' concerns and client goal.
WHAT I WILL DO FOR YOU
Customer Support (Email, phone, and live chat)
Cold calling and Warm calling
Set Appointments for your sales team (cold calling and warm calling- I can do an average of 15-30 calls per hour)
Inbound and Outbound correspondence
Social Media Management and Marketing
Track Sales and Metrics in the CRM system
Monitor Clients' transactions for errors and ensure quick resolution within the organizational Service Level Agreement
Order Taking, Processing, shipping, Tracking and Delivery to the customer
Excellent Communication Skills: writing and verbal
Exceptional Interpersonal Skills
Attention to details
Teamwork and Collaboration
Data Entry and Scrapping
Problem Solving and Troubleshooting
TOOLS THAT I HAVE USED
CRM; Zendesk, Hubspot, VOIP, Xencall, Mojo, Dialer, Salesforce, Convoso, Meet, Freshdesk, Slack, Zoom, Skype.
Project Management; Trello, Clickup, Monday.com, Asana
Google Suite, Microsoft Excel, Dropbox, Technical Skills, Canva and Lead Generation Tools
Administrative stress can cause you a lot of burden and money!
Let that be my worry as my sleeves are turned up to help shoulder your organizational troubles and bring overall productiveness to your business with your mind at peace.
You can reach me via Upwork messenger for further interactions to achieve optimum productivity.