Your company can leverage on my Administrative Support and Customer Service Experience and Passion for Training. I am open for a part-time or full-time arrangements.
I have experience and I am knowledgeable of Administrative Support and Customer Service Support. I specialize and can help you with project management, vetting, lead generation, data entry, database Building, web research, answering customer service emails/tickets/chat support, order fulfilment, payment processing, email management, job posting, social media marketing, calendar management, appointment scheduling, E-commerce management, documentation in different Microsoft Office programs namely Word, Excel and Powerpoint, form creation, email campaign and transcription.
My work experiences are listed here in my profile. Some of the major projects that I have done are the following: For project management, I handled the research project for different kinds of restaurant. I delegated the tasks to other fellow contractors as the client instructed. I provided them specific kinds of restaurant websites that they need to review in a weekly basis. I compiled their results and provided the client a master list and final reports in a weekly basis. For vetting, I analyzed the lists of websites that the client provided based on the criteria that he provided for their potential customers. I gave corresponding scores and short-listed the websites that has the highest scores. For lead generation, I collected names, contact information and other pertinent information that the clients requested about qualified prospects that their sales team will contact. For data entry, I entered pertinent information that the clients requested in any electronic word processing formats. For database building, I researched and collected different schools in the Mississippi state that would be used for Autism, ADHD and any other similar disorders conferences. . The information researched are the following: School Name, mailing address, full names and email addresses for: Principal, Speech Pathologists, Speech Language Therapists, Social Workers, Counselor for Elementary Schools, Psychologists, Special Education Teachers, Early Childhood Teachers, Occupational Therapists, Physical Therapists, Paraprofessionals. For research, I have done numerous research for different clients. The content of research is based on the project that the client requested. It answered the five basis questions: What, where, how, when, why and I shared the research to them via a Google documents or word documents. For answering customer service emails/tickets/chat support, I handled chats,emails, and tickets inquiries from freelancers and clients for Elance (which is presently called Upwork Inc). For email management, I created and sent primary/follow up emails about the school events in behalf of Mia Fanning. For job posting, I posted several active job titles for numerous medical related and schools/iniversities job boards. For social media markting, I scheduled postings for the clients social media platforms. These are: Google Plus, LinkedIn, Facebook, and Twitter for the company Jobaroo and for the Clients of the company eJenn Solutions using Hootsuite, Pluggio and Bufffer. For calendar management and appointment scheduling, I plotted the date and time of McDut Family's events in their personal diary and the teaching schedules of Mia Fanning. For documentation, I created and updated reports and research for different clients. For form creation, I created forms using Zoho forms with the information that the client requested so to track down who will be coming to the Christmas event and take note of the allergies for the McDut family. For email campaign, I and created a campaign about a Christmas event and sent the said campaign to mailing lists. For transcription, I transcribed audio files of conference calls and review.
Prior of working Online, I worked as a Customer Service Professional for the two departments of Shell Business Service Centre: Shell U.S. Fuels and Shell U.S. Lubes. I was promoted twice within 3 years working from Level 1 to Level 3. I handled Complaint, Directory Assistance, Order Inquiries, Order Taking, and Technical Issues. I handled call, email, chat, and fax services. I also worked as an Administrative Assistant for Fluor on their Shell Malampaya Project.
I graduated Bachelor of Science in Commerce, major in Entrepreneurship, from the Philippines prestigious university, De La Salle University. This course is one of the Center of Excellence from the said university.
Email Handling
