Hi! I'm Marichelle.
Experienced Customer Service Representative with a passion for delivering exceptional client support. With over 3 years of expertise, I am adept at resolving customer concerns through various channels, including phone calls, live chat, email, and social media.
Here's what sets me apart:
📌 Multichannel Support: Proficient in seamlessly assisting customers through phone calls, live chat, email, and social media channels, ensuring prompt and effective issue resolution.
📌 Scheduling Efficiency: Experienced in utilizing Hootsuite to schedule and manage social media posts, ensuring consistent engagement with your audience.
📌 Email Handling: Skilled in managing email correspondence, maintaining a professional tone, and providing timely and accurate responses.
📌 Ticket Management: Proficient in handling support tickets using popular platforms like Freshdesk, Zendesk, Gorgias, and Reamaze, ensuring all client concerns are addressed efficiently and effectively.
📌 Order Fulfillment: Capable of managing order fulfillment processes, ensuring timely and accurate shipment of products, and providing customers with tracking updates.
📌 Data Management: Skilled in tracking and organizing data using spreadsheets and Google Docs, ensuring accurate record-keeping and easy access to important information.
📌 Quality Assurance: Familiar with using Grammarly to ensure error-free communication, providing polished and professional interactions with clients.
📌 E-commerce Expertise: Proficient in using platforms such as Shipstation, Shopify, and Dianxiaomi/Linnworks to facilitate smooth e-commerce operations, ensuring seamless order processing and inventory management.
📌 Creative Design: Capable of using Canva to create visually appealing graphics for social media posts, newsletters, or promotional materials, enhancing your brand's online presence.
📌 Excellent Communication: Skilled in effective and clear communication with clients, ensuring a positive customer experience and building long-term relationships.
If you're seeking a hardworking, dedicated, and loyal professional, look no further. I am committed to delivering exceptional customer service and going the extra mile to exceed expectations. Let's work together to elevate your business's customer support and drive customer satisfaction to new heights.
Ready to take your customer service to the next level? Let's connect and discuss how I can contribute to your success.
Google Workspace Administration
Social Media Management