I am 37 years old and from Nicaragua. I am a results-oriented business analyst with 7+ years of experience as a leader of cross-functional teams in developing, documenting, as well as delivering process innovations that help achieve organizational goals.
Highly self-motivated, disciplined, and organized engineer at heart, applying principles of engineering to everyday life activities. In the process of growing, I have learned to live a balanced life with continuous curiosity, a high level of awareness, a good sense of humor, and a great attitude toward life and how to form a better community around me.
Any company that needs to rethink its processes and think about improvement, reach out, because I am in the process of improving too.
If there is any inclination to do several projects at once, I can manage resources such as knowledge, time, and prioritization of tasks effectively. I enjoy thinking outside the box solutions in any service process in order to keep improving them. Training and teaching skills come naturally, especially when using tools like ERPs, CRM, or Google consoles. I am familiarized with new platforms for project and team management purposes such as Slack, Monday, ClickUp, and Basecamp.
I’ve had experience in several departments such as recruiting, marketing, sales, and daily operations bringing solutions that involve mapping an entire customer journey, starting from acquisition to follow-up and upselling, and creating simplified steps for different users to distribute tasks effectively and achieve goals.
Customer journey mapping - Over 3+ years of experience co-creating internal processes
Email marketing follow-up campaigns - Over 4+ years of experience co-proofreading and evaluating email marketing campaigns and follow-ups
Data entry, Lead qualification, nurture, and management - Over 6+ years managing Zoho CRM
Google Drive and Apps - Over 6+ years of managing documents to support processes
Outbound sales calling - Over 7+ years of outbound calling, follow-up calls, and re-writing scripts
Forms creations - Over 5+ of capturing information through buildings of forms
Recruiting - Over 5+ years of recruiting, interviewing, and selecting personnel
Operations manager - Real Estate industry
Accountability manager - Real Estate industry
Inside Sales - Real Estate industry + Call center industry
Team leader - Real Estate industry
Customer service coordinator - Real Estate industry + Call center industry
Office coordinator - Real Estate industry
Marketing Coordinator - Real Estate industry
B2B Business developer - Separation Technology Products, Waste Management
Tasks experienced - Operations and customer service
Improved overall performance, productivity, efficiency, and profitability through the implementation of an ERP, business SAP. October 2019-October 2020.
Maintained a safe and healthy work environment by establishing, following and
enforcing standards and procedures reducing turnover by 50% in a period of 4
Developed and reviewed all operational performance trackers of all departments maintaining a regular
1:1 meeting promoting personal and team accountability resulting in reducing the time of response from days to immediate or 24-hour resolutions.
Developed framework and trackers of the property management department activities and job-crafted roles to serve clients’ time of response better.
Converted a clustered amount of activities into specific role shaping for better understanding and profiling of roles: Inside sales, listing coordinator, marketing, and property management administration.
I trained and supervised the team at the front desk, quality control, and customer service.
Tasks experienced - Sales
Sales Results! Consistently exceeded 150 cold calls a month and 750 follow up- emails a month, earning recognition as the top salesperson based on the previous year’s data.
Throughout a year I met 75% of the goals expected with a history of exceeding employer expectations across the previous performance.
Enjoyed talking to people and establishing a long-term, loyal customer base.
Kept detailed account records of every lead and contact through the CRM Zoho.
Responded to all customer inquiries in a timely manner giving the client support
during all stages of a sale or rental.
Developed strategies and email campaigns to grow the customer base.
Utilize a consultative selling approach on all calls to set up appointments face to face
CRM Software - Zoho, Salesforce
Email marketing platform - Mailchimp
Project management software - Monday
Speaking: 5/5 I can have a conversation regarding a large number of subjects.
Writing: 4/5 Counting on autocorrect, Grammarly, or google search to spell some words.
Translating (to/from Spanish): 4/5 Advanced.
My English test scores: EF SET 70/100 C1 Advanced
Training & Development
Customer Relationship Management