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Hire the best Email Support Freelancers in Medellin, CO

Check out Email Support Freelancers in Medellin, CO with the skills you need for your next job.
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Clients rate Email Support professionals
Rating is 4.7 out of 5.
4.7/5
based on 110 client reviews
  • $7 hourly
    • 5.0/5
    • (10 jobs)
    I'm very independent and autonomous and can work with or without supervision after being trained, providing excellent results. I love meeting new people and learning new skills. I'm always looking for opportunities to contribute and to grow, willing to learn and to help in the following areas: ✔Virtual Assistant ✔Customer Support ✔Data Entry ✔Executive Assistant ✔Internet Research ✔Data Mining ✔Data Scraping ✔Email Support ✔Transcription I also have over a year of experience performing as an Administrative Assistant and internet researcher. I also have experience with data entry tasks such as selecting and organizing documents, updating information, or double-checking details, and also experience translating documents and videos.
    Featured Skill Email Support
    Customer Support
    Data Scraping
    Administrative Support
    Data Mining
    Interpersonal Skills
    Communications
    Spanish
    Data Entry
    Google Docs
  • $15 hourly
    • 5.0/5
    • (6 jobs)
    ⭐ Losing potential leads because you can’t keep up with client communications? ⭐ Struggling to focus on growing your business because of endless admin tasks? ⭐ Falling behind on keeping crucial company data updated, leaving potential opportunities on the table? 𝒀𝒐𝒖 𝒂𝒓𝒆 𝒊𝒏 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒑𝒍𝒂𝒄𝒆; 𝑰 𝒂𝒎 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒕𝒂𝒌𝒆 𝒄𝒂𝒓𝒆 𝒐𝒇 𝒕𝒉𝒆 𝒎𝒐𝒔𝒕 𝒑𝒓𝒆𝒄𝒊𝒐𝒖𝒔 𝒕𝒓𝒆𝒂𝒔𝒖𝒓𝒆 𝒚𝒐𝒖 𝒉𝒂𝒗𝒆... 𝒚𝒐𝒖𝒓 𝒕𝒊𝒎𝒆 ⏳ 🙋‍♀️I have over 10 years of experience in the administrative field and customer service. During this time, I have successfully assisted companies in enhancing their customer service levels, support, and satisfaction. I can ensure that your client's and company's requirements are met promptly and efficiently. 👌 𝐌𝐲 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐩𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐭𝐚𝐤𝐢𝐧𝐠 𝐢𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥.🚀 𝗛𝗲𝗿𝗲 𝗶𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 👇 ✅CRM ✅Data Entry ✅Chat Support ✅Google Sheets ✅ Excel Database ✅ Microsoft Office ✅Mail Management ✅Customer Service ✅Customer Support ✅Community Manager ✅Administrative Support ✅Digital Platform Support ✅Text correction and translation ✅Social Media Customer Service 𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 👇 ☑Initiative ☑Teamwork ☑Tracking ability ☑ Self-motivation ☑Proactive attitude ☑Attention to detail ☑Flexibility and adaptability ☑Ability to work autonomously ☑Empathy and Active Listening ☑Clear and Effective Communication ☑Organization and Time Management ☑Confidentiality and professional ethics These soft skills, combined with my experience as a virtual assistant, allow me to provide exceptional service and build good working relationships with clients. I am committed to adding value to your company through my customer-focused approach and ability to adapt to various work situations.👩‍💻 𝐈 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦, 𝐥𝐞𝐭❜𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫❗ 🤝
    Featured Skill Email Support
    Executive Support
    Virtual Assistance
    Administrative Support
    Communication Skills
    Social Customer Service
    Community Moderation
    Customer Service
    Online Chat Support
    Social Media Management
    Customer Support
    Customer Satisfaction
    Email Communication
    Data Entry
    Microsoft Word
  • $4 hourly
    • 0.0/5
    • (4 jobs)
    These are my services as a Freelancer: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Airbnb VA ✔ Transcription ✔ Translation ✔ Business and marketing presentations ✔ Excel or Google Spreadsheets ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I am fascinated for learning new things and adding value to the projects I start. I am very receptive, which really helps me to be a fast learner. Being analytical and goal oriented, are skills that can allow me to perform on your company as you expect and contribute to its growth. I like to keep up with the latest trends in technology in order to be able to contribute to my work environment with my knowledge. I like to understand customer needs and generate strategies that benefit the business, because providing the right support is key to a company's success. I have strong verbal, written and visual communication skills. I love traveling, getting to know new cultures, new people and learning new languages. I consider myself an outgoing person, which allows me to interact and adapt in any environment. Tools and software I have used: Zendesk, SAP, Google Sheets, Excel, Power Point, Canva, Social Media, G-Suite.
    Featured Skill Email Support
    Scheduling
    Shopify
    Administrative Support
    Zendesk
    Customer Service
    Translation
    Order Fulfillment
    Communications
    Data Entry
    General Transcription
  • $7 hourly
    • 5.0/5
    • (15 jobs)
    🟢 Available now🟢 These are my services as a Top Rated Freelancer with 100% Job Success Score (5+ years of experience as a Freelancer) ✅ LiveChats and Moderation on Social Media (Fb, IG, TikTok) - Acc over 25K Followers ✅ Website Research ✅ Prospects outreach ✅ Email Support/Ticket handling ✅ Shopify order fulfillment/Returns/Exchanges/Refunds ✅ Order tracking ✅ Zendesk CRM ✅ Salesforce CRM ✅ Active Campaign CRM ✅ Moderation on Social Media ✅ Maintenance of customer data base ✅ Data entry ✅ Experienced with Excel or Google Spreadsheets. ✅ Product Reviews on Trustpilot ✅ 85 WPM ✅ Dating Apps Management ✅ Project Management ✅ CapCut videos editing A little bit about myself: I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, SAP, Salesforce, Slack, VPNs, Zoom, Google Meet, Teams, CapCut, Google Sheets, Excel, Social Media, Trust Pilot reviews, Service Now, Active Campaign, Shopify, tech savvy. FB, IG.
    Featured Skill Email Support
    Zendesk
    Customer Service
    Order Fulfillment
    Data Entry
    General Transcription
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    If you’re here, it is because you need one of the following: ✔ Virtual Assistant ✔ Airbnb Manager ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love technology, reading, meeting new people, and being part of new projects. I have always worked for American companies and understand the customer service industry since I have been working on this for six years. About my background: I'm a Business Administration Professional who's specialized in customer experience. For three years, I worked for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats and emails for one year, always providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary, and answering any types of inquiries of potential customers about the products and services. I also have experience as a virtual assistant. Updating information or double-checking details in huge databases (using Google Sheets or Excel) I'm very skilled using Excel. After one year, I got promoted to CSAT Analyst (Customer Satisfaction Analyst and QA) Based on metrics, teamwork and overall performance. I also got another promotion to Supervisor and then as Customer Experience Lead. I was able to understand more about the business, KPIs, SLAs and everything that is necessary to keep the business and customers in good numbers. I kept taking chats and emails daily, though as a secondary task, mainly receiving escalations from customers that needed additional support and wanted to talk to a supervisor. The key for me is patience, understanding what customers need, and providing clear information while keeping an eye on every little aspect. Those are the key elements to offer great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and exceptionally autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide excellent results. Tools and software I have used: Zendesk, Salesforce, Looker Studio, Slack, Excel, Tableau, Power BI, VPNs, Google Sheets and microsoft suite
    Featured Skill Email Support
    Project Management
    General Transcription
    Order Fulfillment
    Data Entry
    Microsoft Excel
    Zendesk
  • $15 hourly
    • 4.7/5
    • (25 jobs)
    I love a good challenge and always push myself to go the extra mile. With 7+ years in Customer Service, Sales, and Technical Support, I’ve helped businesses turn frustrated users into happy, loyal customers, all while driving growth. Here’s what I bring to the table: ✨ Empathy & Clear Communication ⚡ Fast & Effective Solutions 💡 Sales with a Human Touch 🛠 Tech-Savvy & Adaptable 🌍 Multilingual Support (Spanish, English, French) 🤝 Customer Experience & Retention 🚀 Client Onboarding & Success 📊 CRM & Helpdesk Management I’m fluent in English (C1), Spanish (Native), and French (B1), which means I can connect with many customers from all over the world. Whether it’s troubleshooting an issue, closing a sale, or making sure customers feel valued, I’m here to help. Let’s team up and turn your ideas into success!
    Featured Skill Email Support
    B2B Lead Generation
    Sales
    Management Skills
    Salesforce
    Inbound Inquiry
    Online Chat Support
    Technical Support
    Healthcare
    Customer Support
    Order Tracking
    Zendesk
    Live Chat Software
    Email Communication
  • $25 hourly
    • 5.0/5
    • (8 jobs)
    Hi! I’m Laura Sofía Hernández—a proactive and detail-driven Virtual Assistant with over 4 years of experience in freight logistics, operations support, and AR/AP management. I specialize in keeping businesses organized, compliant, and running like clockwork. 🛠 Reliable Admin & Process Support As an all-in-one admin, I support multiple departments—managing schedules, AR/AP, recruiting, coordinating events, processing documentation, communicating with clients, and solving problems as they arise. 🛠️ Whether it’s handling contracts or important documentation, managing inboxes, streamlining operations, or troubleshooting on the fly—I bring structure and calm to complex workflows. 🚚 Freight & Logistics Operations I’ve worked with U.S.-based logistics companies managing dispatch operations, resolving delivery issues, tracking freight, and processing critical documents (PODs, BOLs, invoices, receipts). I coordinate with carriers, ensure real-time updates, and handle behind-the-scenes operations with precision. 💰 Accounts Receivable / Accounts Payable Expertise I’ve managed full-cycle AR/AP operations, including processing vendor payments, managing recurring bills, and ensuring on-time payroll for contractors and staff. I’ve worked with financial platforms like QuickBooks, Xero, Stripe, Zoho Books, and Chargebee to enter and reconcile expenses, verify invoice accuracy, and maintain financial records. I proactively handle overdue payments, ensure compliance, and generate detailed revenue and cash flow reports to support decision-making for leadership. 🌎 Why Work With Me? Bilingual (English/Spanish) Full-time availability + time zone flexibility Experience with logistics CRMs, accounting platforms & cloud tools Strong communicator with a calm, solutions-first approach Trusted by teams across logistics, legal, and operations Let’s simplify your back-end processes, improve cash flow, and keep your business moving forward—smoothly and stress-free.
    Featured Skill Email Support
    Zendesk
    Shopify
    Accounting
    Bookkeeping
    Logistics Coordination
    Creative Writing
    Communication Skills
    Writing
    Customer Support
    Customer Care
    CRM Software
    Administrative Support
    Virtual Assistance
    Interpersonal Skills
  • $12 hourly
    • 4.6/5
    • (3 jobs)
    If you’re here is because you need one of the following: Bilingual 100% ✔ Shopify ✔ LiveChats ✔ Email support (fast responses) ✔ Lean Six Sigma certified. ✔ Virtual Assistant ✔ Content Moderator ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Intercom ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media/Community ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ JIRA tickets. ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) I'm Richard, your seasoned Customer Service and Support guru with over a decade of experience in the field. But wait, there's more! I've also dabbled in the art of English education, and sales honing my communication skills for two enriching years. Fluent in both English and Spanish, I bring a unique blend of cultural insights and linguistic prowess to the table. As a devoted husband and father, I understand the value of reliability, patience, and a relentless work ethic. Having catered to clients across North America and Europe, I've perfected the craft of email, chat, and call handling, alongside top-notch customer service, tech support and Sales. For the past half-decade, I've been the go-to guy for unraveling intricate customer queries and untangling service conundrums. Armed with a toolbox overflowing with the likes of HubSpot, Salesforce, Zendesk, Shopify, and more, I'm ready to tackle any challenge head-on. With an insatiable appetite for learning and a proven track record of excellence, I'm confident I can elevate your business to new heights. Let's connect and embark on this exciting journey together. Drop me a message, and let's schedule a chat or video call to kickstart our collaboration!
    Featured Skill Email Support
    Debt Collection
    Order Tracking
    Customer Satisfaction
    Customer Support
    Product Knowledge
    Order Fulfillment
    Answered Ticket
    Focus Group Moderation
    Email Communication
    Data Entry
  • $12 hourly
    • 5.0/5
    • (10 jobs)
    More than five years of experience achieving clients' satisfaction, developing optimization strategies, and maintaining the satisfaction of your customers' expectations. I am very detailed and independent as a virtual assistant and customer support specialist. I will always perform tasks assigned to me in the best possible manner. I have excellent organizational skills. I am a tech-savvy, self-taught person who is always ready to learn and adapt to new environments. Enthusiastic to contribute to the team's success through hard work and goodwill. I am prepared to improve your business with my knowledge and experience. Ensured success and satisfaction signature on every job I did. Software that I can use: - Asana - ClickUp - Monday - Teamwork - Notion - Clickfunnels - Ontraport - Hubspot - Salesforce - Google Docs - Canva - Facebook Ads Manager - E-commerce - Intercom - Zendesk -Quickbooks online -Xero
    Featured Skill Email Support
    Administrative Support
    Communication Etiquette
    Product Knowledge
    Interpersonal Skills
    Customer Support
    Ticketing System
    Customer Service
    Customer Satisfaction
    Online Chat Support
    Inbound Inquiry
    Phone Support
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    If you’re here is because you need one of the following: ✔ Live Chats ✔ Email support (fast responses) ✔ Virtual Assistant ✔ WhatsApp, Facebook, and Instagram messages. ✔ Order tracking, providing status, etc ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media/Community ✔ Following up with customers ✔ Maintenance of customer database ✔ Data entry ✔ Transcription ✔ Help to create reviews of products ✔ App reviews (replying to feedback on both App Store and Play Store) A little bit about myself: I'm always looking for opportunities to contribute and to grow, willing to learn and to help; I also love meeting new people and learning new skills. I’m sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, their issues and solving them. About my background: Customer service specialist with three years of experience with US/CAN/EU-based customers in resolving customer complaints and promoting conflict resolution while maintaining excellent metrics and speed. I also have experience with data entry tasks. Selecting and organizing documents, updating information, or double-checking details that information is correct. I am interested in learning more every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide excellent results.
    Featured Skill Email Support
    Customer Support
    Virtual Assistance
    Order Tracking
    Latin American Spanish Accent
    Order Fulfillment
    Interpersonal Skills
    Product Knowledge
    Data Entry
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    A little bit about myself: I love meeting new people and learning new skills. I'm always looking for opportunities to contribute and to grow, willing to learn and to help in the following areas: ✔Data entry ✔Email support ✔Live Chats ✔Transcription ✔Troubleshooting Issues ✔WhatsApp, Facebook and Instagram messages. ✔Virtual Assistant I have experience with data entry tasks such as selecting and organizing documents, updating information, or double-checking details. I'm very independent and autonomous and can work with or without supervision after being trained, providing excellent results.
    Featured Skill Email Support
    Order Fulfillment
    Order Tracking
    Customer Support
    Interpersonal Skills
    Data Entry
  • $5 hourly
    • 5.0/5
    • (5 jobs)
    Asistente virtual con diversas habilidades, entre las cuales se encuentra: - Gestión de correo electrónico. - Atención al cliente en español. - Llamadas telefónicas en español. - Búsquedas en internet y recopilación de información. - Investigación. - Sistematización de datos. - Agendar citas. - Planificación de agenda, viajes, conferencias, reuniones y compromisos personales. - Gestión de proyectos. - Manejo de redes sociales. - Edición de imagenes, videos y presentaciones en Canva. Además, tengo entera disposición para aprender nuevas actividades. Me caracterizo por ser una persona eficiente, responsable, con habilidades comunicativas, organizativas y adaptativas. Cuento con total disponibilidad de tiempo, con mi experiencia deseo aportar su empresa y aprender constantemente.
    Featured Skill Email Support
    Customer Support
    Data Entry
    Time Management
    Interpersonal Skills
    Communication Etiquette
  • $8 hourly
    • 4.6/5
    • (2 jobs)
    📣⚡Virtual assistant. I take care of all the background noise so you can free up that energy and keep expanding your business at a more efficient pace. I will help you with your administrative needs so you can have more time to follow your passion. What can I do for you? ✅I am an active listener, easy to learn. ✅I can work with deadlines to deliver quality products with a strict code of ethics(Confidentiality Agreement - NDA). ✅ Performing various administrative support functions 📩 Customer service💻-Calendar management -Email management 📖-Data entry 💡Design basic in Canva. 💻Transcription 📖Internet Research 📖Microsoft Office- Excel, Word, PowerPoint -Google Suites ✔conversion of documents, slides, calendar -Conversion of scanned pages. ⚡Personal Assistance Services (agenda, flights, hotels, etc.) ✔ Translations ✔ I am Flexible and willing to be trained. ✔ Punctual and reliable ✔ Great ability to prioritize tasks and manage time. 💡I am a fast learner and love to acquire new knowledge. ⚡If you need help with anything not listed here , please don't hesitate to ask.
    Featured Skill Email Support
    Calendar
    Colombian Spanish Dialect
    Sales
    Administrative Support
    Telemarketing
    Accounting Basics
    Photography
    Customer Service
    Communications
    Data Entry
    Spanish
    Phone Support
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Are you in need of a customer support specialist to assist with your business contacts? You've found the correct profile! With four years of experience in customer support, I am a skilled virtual assistant ready to assist with your business needs. I am a highly motivated customer service professional with excellent skills in attention to detail, multitasking, and organization. I am also adaptable to different work environments and clients. I'm available to provide support for you and your company. I can lend a hand with the following: ✅ Customer Support: — Email / Tickets (Zendesk, Kustomer, CRM) — Chat & Phone (UJET) — Social Media Management I guarantee customer satisfaction and achievement of KPIs. ✅ Leadership, Training, and Management: — Quality Assurance — Product Training — Process Docs Creation — Team Management — Coaching I am pleased to provide training services to your team to assist them in accomplishing their goals. * ✅ Lead Generation: — Identifying Prospective Leads. — Engaging and Qualifying Leads — Follow Up. Rest assured that I pay close attention to detail and have a high rate of successful conversions. * ✅ Admin Work: — ChatGPT Proficiency. — Data Entry — G-suite (Google Docs, Google Sheets, etc.) — Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) — Collecting emails and contact information — Calendar Management — Internet Research — File Conversion (PDF to Excel/Word) — Asana / Trello — Slack I possess extensive knowledge of the most recent technologies and can provide you with assistance for a variety of tasks. *
    Featured Skill Email Support
    Customer Service Training
    Lead Management
    Administrative Support
    Online Chat Support
    Training
    Zendesk
    Lead Generation
    Outreach Email Copywriting
    Customer Service
    Customer Support
    Executive Support
    ChatGPT
    Virtual Assistance
  • $9 hourly
    • 5.0/5
    • (5 jobs)
    If you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support and handling(fast responses) ✔ Internet Research ✔ Proof Reading (Spanish) ✔ App Testing ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Market research ✔ Following up with customers ✔ Maintenance of data base ✔ Data entry ✔ List Building ✔ PDF to Word or Excel Conversion ✔ Transcription A little bit about myself: I am a person who likes to have new experiences, try different types of food, travel, read and learn new things every day. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, and their issues. I really enjoy learning about other cultures and their history. About my background: I am an experienced Quality Analyst who has worked for over 8 years in the customer service industry. My history in this industry starts at Dell as a data entry agent, then I moved to Credit Shop working as a customer service agent taking calls and handling emails. I have worked with different companies such as Hot topic, Altice, FragilePak, Uber, Transportation one & some others. I handled chats, calls and emails for 8 years (5 as an agent and the rest as an Analyst) providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step-by-step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always followed procedures and policies, troubleshooting till confirming that it was necessary to review the warranty or discuss the case with another team. I have experience facing very high email queues (2.000 daily) with an average EPH (Emails per hour) of 4-5-6 (Client's target) regardless of the completeness of the emails. I also have experience with data entry tasks. Updating information or double-checking details in huge databases (using Google Sheets or Excel) In my experience answering chats, I have been able to handle 2 at a time, depending on the client's needs. After 5 years of being an agent, I achieved a promotion to become a Quality Analyst (Customer Satisfaction Analyst and QA) and start being part of the Tier 2 Teams. Based on metrics, teamwork, and overall performance. As a Quality Analyst, my job was always to evaluate that the processes to provide a good service were being fulfilled, whether in email, chat or calls, always ensuring that the company policies were being met and that the tools provided were used in the right way, but also ensuring that the troubleshooting was done in the right way, in order to improve the customer experience score and provide a better service to our customers. I kept taking chats, calls, and emails on a daily basis though as a secondary task, always focused on customer satisfaction and their specific needs. I learned a lot thanks to that experience. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious about my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Being from Colombia, I am a native Spanish speaker and possess an outstanding command of the language. This skill enables me to handle projects that require accurate translation and communication, allowing me to effectively bridge the gap between languages. Tools and software I have used: Zendesk, Salesforce, HubSpot, Microsoft Dynamics, Zoom, LiveChatinc, VPNs, Google Sheets, Social Media, Shopify, Excel, some of Google Cloud Platforms, Microsoft 365, Outlook, etc...
    Featured Skill Email Support
    Grant Research & Prospect List
    List Building
    Typing
    Customer Support
    Spanish Tutoring
    Online Research
    Proofreading
    Administrative Support
    Data Entry
    Customer Service
    Spanish
    Zendesk
  • $15 hourly
    • 5.0/5
    • (1 job)
    Jack of all trades, I specialize in building strong relationships with customers by delivering timely responses, showing empathy, and ensuring they're 100% satisfied. Leave customer support to me. Your client relationships have never been in better hands. Tired of chasing rates or navigating tricky freight markets? I’ve got you covered. I’ll take care of your logistics operations from A to Z: sourcing carriers, scheduling pickups and deliveries, and making sure everything runs smoothly. From start to finish, I make sure things are done right, I’m your guy! Need help with sales? With experience in business development, I can help you prospect leads and support your sales team to close deals faster and smarter. I want every company I work with to thrive. If you're looking for someone who’s your brand’s biggest fan, proactive, reliable, and always ready to go the extra mile to help your business grow, let's connect!
    Featured Skill Email Support
    Cold Calling
    Phone Support
    Logistics Coordination
    Computer Systems International TMS
    Virtual Assistance
    Third-Party Logistics
    Supply Chain & Logistics
    Freight Forwarding
    Dispatch & Tracking Solutions LETS
    Sales
    Customer Service
  • $5 hourly
    • 4.5/5
    • (10 jobs)
    Collaborator on projects on different topics. Native Spanish speaker. Excellent command of Spanish as a native language. I always like to serve on projects.
    Featured Skill Email Support
    Survey
    Testing
    Colombian Spanish Dialect
    Text Analysis
    Social Media Copy
    Spanish
    Financial Consulting
    Logistics Management
    SAP BASIS
    Data Entry
    Receptionist Skills
    Customer Support Plugin
    Customer Service
    Virtual Assistance
  • $12 hourly
    • 4.9/5
    • (7 jobs)
    Hola, bienvenidos! I'm a charismatic Spanish tutor :) Teaching Spanish is my strength and passion and I would love to share my knowledge of this beautiful language with you and recognize the immense value and opportunities that Spanish offers in the world and expand you to a universe of job opportunities, travel or just for fun!! I'm also a Spanish/English translator. Other technical skills: * Data entry * Customer service * Canva * Marketing (social networking platform) Colombian spanish dialect and excellent command of English. So whatever I can help you with, I'm happy to! :)
    Featured Skill Email Support
    Data Entry
    Spanish Tutoring
    Canva
    Testing
    Voice Recording
    Transcript
    Colombian Spanish Dialect
    Customer Service
    Proofreading
    Copywriting
    Email Communication
    Translation
    English
    Teaching Spanish
  • $9 hourly
    • 5.0/5
    • (1 job)
    I'm a psychologist applied to the social and educational field, with experience in customer service, focused on optimizing time, team work and the customer needs. * Group management. * Coaching and monitoring. * Support to management projects. * Social work.
    Featured Skill Email Support
    Customer Support
    Customer Service
  • $15 hourly
    • 4.9/5
    • (3 jobs)
    Excellent communication, team work and Networking skills. Person who effectively works under pressure and keeps My skills cover such areas as TCP/IP networking, Linux and MS Windows servers administration and support, virtualization and accompanying technologies. Local networks for offices and their interconnection via various types of VPN. Earlier experiences include projects built on networking equipment of famous and not-so vendors, server installation and support, different kinds of scripting and configuring many sophisticated systems so as to fit them for a designated task.
    Featured Skill Email Support
    Network Monitoring
    Customer Support
    Desktop Support
    Network Security
    Technical Support
    Phone Support
  • $18 hourly
    • 5.0/5
    • (25 jobs)
    Detail-oriented person with critical thinking and problem solving skills. Experience as Project Manager and App development advisor, ability to carry on projects development and assiting on schedule management. Multichannel customer service with professional or casual engagement depending on the customer demographics. Excellent typing (speed and vocabulary) knowledge on several markets and e-commerce environment. Dependable and commited worker, with ease of learning and leadership profile. Trilingual (English, Spanish, Portuguese). Thank you for your time, please feel free to contact me with any questions and/or potential contract work!
    Featured Skill Email Support
    Customer Service
    Customer Support
    Social Media Content Creation
    Customer Engagement
    Crowdfunding
    Process Development
    Mobile App Testing
    Leadership Skills
    Social Media Management
    Online Chat Support
  • $9 hourly
    • 4.0/5
    • (5 jobs)
    ⭐Customer Service BPO - 13 Years of Skills Experience : ⭐Appoiment Setter 4 Years⭐ Cold-Caller4 Years ⭐VA 4 Years 🕒 Flexible full-time hours ✅ If you need me you will have a professional with the following skills: 📧 (E-mail, Chat, Voice) ✅1.Communication. ✅2.Teamwork. ✅3, Rapport Builder. ✅4.Negotiation and persuasion. ✅6.Leadership. ✅7.Organization. ✅8.Perseverance and motivation. ✅9.Ability to work under pressure. ✅10.Confidence. ✅11.Resilience. ✅12. Open to feedback and criticism. ✅13. Responsible & committed. ✅14. Adaptability and always following the rules on a 100% based. 🔥 Tech-Skills : ⭐Lean Six Sigma White Belt Certified (currently in Yellow Belt training) ⭐Leadership Development Certified Life Coach ⭐Upwork Readiness Certified ⭐Proficient in Project Management ⭐Proficient in SalesForce Sales Cloud ⭐Proficient in Microsoft Office Suite ⭐Proficient in KPI Supervisory ⭐Type 115 WPM ⭐Fluent in English & Spanish 🏠Experience: 🔥Sales Supervisor – FitBit Inc. in the customer service and sales department, initiated outbound phone calls to current FitBit customers to obtain new business lines. Responsibilities include supervising a team of 20 people in comprehensive roles. Overlooking data usage, log calls, monitoring procedures, and ensuring the best quality interaction with FitBit users internationally. Responsible for increasing the KPI targets of the corporation and increasing client support avenues for FitBit in financial, sales, and service. Sales Concierge – Ticket Express. January 2014 – February 2016. Responsible for oversight of ticket sales of events across all of Colombia. Responsibilities included ensuring 10,000 tickets sold every month for concerts, events, and entry to conventions. It also served as a personal concierge for high-end ticket clients and brokering special deals for their needs. Average sales per month ranged from 15M-25M Colombian pesos, increasing the revenue for Ticket Express by more than 10M pesos from before I moved into the position. --------------------------------------------------------------------------------------------------------- 📧Chat / Email - Customer support Agent for more than 1.5 years. Providing Troubleshooting and guidance for sports trackers and watches in the market. - Company: Fitbit 📧Chat / Email - Supervisor for customer support teams for more than 3 years. Providing KPI reports and attendance información. Making sure Quality is excellent for our customers. ✅ Certified in the Lean six sigma program and Leadership Guidance ✅Certified in Rapport building for sales and customer support material relates to QA and HR. ✅Certified on Salesforce tool for KPI information and chat interactions. ✅Immigration Consultant for companies from Texas: 2020 January-2023 June 6: Cold Calling and appointment setter with the lawyer of the firm and how we can help immigrant people to get their work visas or USR. Selling packages of the firm and explaining the process step by step. ✅ B2B RealState Manager – HomeVestors (Texas). March 2018 – June 2019: Performing Cold Calling for the company Homevestors in Texas - Appointment setter and supervising that the rest of the team complete the calls of the week and appointment amount to get good results - I got this option from Upwork Platform as a remote agent from Colombia.
    Featured Skill Email Support
    Scheduling
    Phone Communication
    Leadership Development
    Rapportive
    Customer Satisfaction
    Product Knowledge
    Sales Strategy
    Style Guide
    Troubleshooting
    Salesforce Sales Cloud
    Online Chat Support
  • $15 hourly
    • 4.4/5
    • (6 jobs)
    If you’re here is because you need one of the following: Bilingual 100% ✔ Shopify ✔ LiveChats ✔ Email support (fast responses) ✔ Lean Six Sigma certified. ✔ Virtual Assistant ✔ Content Moderator ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Intercom ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media/Community ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ JIRA tickets. ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love cryptocurrency, music, reading and applying healthy lifestyle habits, meeting new people and learning new skills. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. About my background: Highly motivated customer service specialist with for 13 years of experience, as I started providing customer support since the age of 17. My customer support journey started with FITBIT, as we focused on US/CAN/EU based customers in resolving customers complaints and promoting conflict resolution while maintaining amazing metrics and speed. I also gained customer service experience with CATPHONES and MOTOROLA support for over 2 years. On a daily basis we handled chats, calls, emails, reviewing orders, updating account information, exhausting troubleshooting with step-by-step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always follow procedures and policies set by the company, troubleshooting till confirming that is necessary to review the warranty or escalate the case if applicable I have experience facing very high calls, emails and chat queues. I also have experience with data entry tasks. Updating information or double checking details that information is correct. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Salesforce,Salesforce lightning, Zendesk , Google Sheets, Social Media, Shopify, Freshdesk, intercom, etc.
    Featured Skill Email Support
    Customer Support Plugin
    Customer Satisfaction
    Inbound Inquiry
    Shopify
    Content Moderation
    Community Moderation
    Order Fulfillment
    Customer Service
    Health & Fitness
    Zendesk
    Data Entry
  • $22 hourly
    • 5.0/5
    • (2 jobs)
    Hi! I'm a bilingual (English/Spanish) operations and customer support professional with over 4 years of experience managing eCommerce businesses, streamlining supply chain logistics, and providing world-class customer service across chat, phone, and email channels. I've worked as an Operations Manager and eCommerce Manager for high-volume brands, where I led everything from inventory management, vendor relations, and invoice handling to launching full Shopify stores, improving conversion rates, and optimizing logistics. Whether you're looking for a sharp virtual assistant, a customer support lead, or someone to keep your backend operations running smoothly — I'm here to help. Core Areas of Expertise: Customer Service: Live chat, email, phone, bilingual support eCommerce Ops: Shopify, order flow, product launches, invoice management Supply Chain: Vendor communication, logistics, inventory, demand planning Tools I Use: Monday.com, Slack, Figma, Google Workspace, Excel, Shopify What I Bring to the Table: Detail-oriented and organized Fast learner & excellent communicator Proven team leader and systems builder Able to quickly identify gaps and streamline workflows Key Skills: Bilingual Customer Support Shopify Virtual Assistant Project Management Supply Chain Management Inventory Management Order Processing Email Management Administrative Support Operations Management
    Featured Skill Email Support
    Shopify Apps
    Shopify Website Design
    Shopify Development
    Shopify Plus
    Shopify
    Project Management
    Inventory Management
    Customer Support
    Administrative Support
    Supply Chain Management
    Ecommerce
    Freight Forwarding
    Phone Support
    Online Chat Support
  • $7 hourly
    • 0.0/5
    • (1 job)
    I am highly qualified in customer service, customer management, and much more. I really like to work in a team with people that have lots of objectives. people that like to finish and acomplish a lot of things.
    Featured Skill Email Support
    Communication Etiquette
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    If you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc. ✔ Zendesk ticket support ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products A little bit about myself: I love technology, reading, meeting new people and being part of new projects. I'm sure that I can be a great asset for your business and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy to learn about other cultures and their history. I'm also very enthusiastic and proactive, the Caribbean spirit. About my background: I'm a Business Manager who has been working in the Customer Service and VA Industry. For 1 year I worked as a Virtual Assistant at Sports SA assisting customer with multiple requests like scheduling appointments, keeping records of payments, CRM and coordinating the maintenance of the machines. I want to grow my Freelancer career here on UpWork and I plan to do it with awesome results and performance. I also worked as an Agent for 3 years at a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I provided general support reviewing orders, updating account information, coordinating returns, exchanges and processing refunds accordingly. I also have experience with data entry tasks. Updating information or double checking details in huge data bases (using Google Sheets or Excel) The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. When I'm a VA, I keep all my systems, information and tasks scheduled, this way, I can make sure to meet deadlines, take care of multiple duties and be attentive to my clients' requests. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results.
    Featured Skill Email Support
    Order Fulfillment
    Marketing Strategy
    Data Entry
    General Transcription
    Zendesk
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Specialist in chat and social media interactions. With 2 years of experience serving 3 customers simultaneously. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Live chat support, email support or ticket support.
    Featured Skill Email Support
    Voice Recording
    Spanish
    Canvas
    Answered Ticket
    Customer Support
    CRM Software
    Zoom Video Conferencing
    Slack
    Typing
    Google Docs
    Data Entry
    Microsoft Office
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