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Hire the best Email Support Freelancers in Medellin, CO

Check out Email Support Freelancers in Medellin, CO with the skills you need for your next job.
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Clients rate Email Support professionals
Rating is 4.7 out of 5.
4.7/5
based on 110 client reviews
  • $12 hourly

    • 5.0/5
    • (8 jobs)
    Over 3 years of experience ensuring the satisfaction of my clients, developing optimization strategies, and maintaining the fulfillment of clients' expectations. As a virtual assistant, I am very detail-oriented, very independent, I will always fulfill the assigned tasks to the best of my ability and excellent organizational skills. I'm a tech-Savvy and self-taught person who will be always willing to learn and adapt to new environments; Enthusiastic to contribute to team success through hard work and goodwill. Willing to improve your business with my knowledge and experience. Assuring Accomplishment and satisfaction has been my signature on every job that I've done. Software that I can use: - Asana - ClickUp - Monday - Teamwork - Notion - Clickfunnels - Ontraport - Hubspot - Salesforce - Google Docs - Canva - Facebook Ads Manager - Ecommerce - Intercom - Zendesk -Quickbooks online -Xero
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Administrative Support
    Communication Etiquette
    Product Knowledge
    Interpersonal Skills
    Customer Support
    Ticketing System
    Customer Service
    Customer Satisfaction
    Online Chat Support
    Inbound Inquiry
    Phone Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    A little bit about myself: I love meeting new people and learning new skills. I'm always looking for opportunities to contribute and to grow, willing to learn and to help in the following areas: ✔Data entry ✔Email support ✔Live Chats ✔Transcription ✔Troubleshooting Issues ✔WhatsApp, Facebook and Instagram messages. ✔Virtual Assistant I have experience with data entry tasks such as selecting and organizing documents, updating information, or double-checking details. I'm very independent and autonomous and can work with or without supervision after being trained, providing excellent results.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Internet Research
    Order Fulfillment
    Order Tracking
    Email Handling
    Answering Product Questions
    Customer Support
    Interpersonal Skills
    Data Entry
  • $4 hourly

    • 0.0/5
    • (4 jobs)
    These are my services as a Freelancer: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Airbnb VA ✔ Transcription ✔ Translation ✔ Business and marketing presentations ✔ Excel or Google Spreadsheets ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I am fascinated for learning new things and adding value to the projects I start. I am very receptive, which really helps me to be a fast learner. Being analytical and goal oriented, are skills that can allow me to perform on your company as you expect and contribute to its growth. I like to keep up with the latest trends in technology in order to be able to contribute to my work environment with my knowledge. I like to understand customer needs and generate strategies that benefit the business, because providing the right support is key to a company's success. I have strong verbal, written and visual communication skills. I love traveling, getting to know new cultures, new people and learning new languages. I consider myself an outgoing person, which allows me to interact and adapt in any environment. Tools and software I have used: Zendesk, SAP, Google Sheets, Excel, Power Point, Canva, Social Media, G-Suite.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Scheduling
    Shopify
    Administrative Support
    Zendesk
    Customer Service
    Translation
    Order Fulfillment
    Communications
    Data Entry
    General Transcription
  • $35 hourly

    • 4.6/5
    • (12 jobs)
    Customer success specialist with seven years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues effectively. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. I consider myself a reliable team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization—articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. I have wide experience with: - Intercom - ManyChat - HelpScout - Amazon - Asana - Trello - Slack - Teams - ClickUp - WordPress - LeadPages - RingCentral - PayPal - Stripe
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Engagement
    Castilian Spanish
    Technical Support
    Customer Experience
    Administrative Support
    Customer Support Plugin
    Business Operations
    Marketing
    Google Sheets
    WordPress
  • $25 hourly

    • 5.0/5
    • (15 jobs)
    These are my services as a Top Rated Freelancer: ✔ Team Supervision ✔ KPI Performance Analysis ✔ Feedback/Coaching of FTEs ✔ Oversee operations. ✔ Email, Phone & LiveChats support ✔ Shopify order fulfillment ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Maintenance of customer data base ✔ Translation. ✔ Excel or Google Spreadsheets. ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) ✔ WordPress website development, content creation and copywriting. A little bit about myself: I love technology, reading, meeting new people and being part of new projects. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy to learn about other cultures and their history. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, SAP, Salesforce, Slack, VPNs, Google Sheets, Excel, Social Media, Trust Pilot reviews, Service Now, Shopify, some of Google Cloud Platforms, etc.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Zendesk
    Customer Service
    Order Fulfillment
    Data Entry
    General Transcription
  • $5 hourly

    • 5.0/5
    • (4 jobs)
    If you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love technology, reading, meeting new people, and being part of new projects. I have always worked for American companies and understand the customer service industry since I have been working on this for six years. About my background: I'm a Business Administration Professional who's specialized in customer experience. For three years, I worked for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats and emails for one year, always providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary, and answering any types of inquiries of potential customers about the products and services. I also have experience as a virtual assistant. Updating information or double-checking details in huge databases (using Google Sheets or Excel) I'm very skilled using Excel. After one year, I got promoted to CSAT Analyst (Customer Satisfaction Analyst and QA) Based on metrics, teamwork and overall performance. I also got another promotion to Supervisor and then as Customer Experience Lead. I was able to understand more about the business, KPIs, SLAs and everything that is necessary to keep the business and customers in good numbers. I kept taking chats and emails daily, though as a secondary task, mainly receiving escalations from customers that needed additional support and wanted to talk to a supervisor. The key for me is patience, understanding what customers need, and providing clear information while keeping an eye on every little aspect. Those are the key elements to offer great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and exceptionally autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide excellent results. Tools and software I have used: Zendesk, Salesforce, Shopify, Slack, Excel, Tableau, Power BI, VPNs, Google Sheets and microsoft suite
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Project Management
    General Transcription
    Order Fulfillment
    Data Entry
    Microsoft Excel
    Zendesk
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    If you’re here is because you need one of the following: ✔ Shopify ✔ LiveChats ✔ Email support (fast responses) ✔ Lean Six Sigma certified. ✔ Virtual Assistant ✔ Content Moderator ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Intercom ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media/Community ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ JIRA tickets. ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love cryptocurrency, music, reading and applying healthy lifestyle habits, meeting new people and learning new skills. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. About my background: Highly motivated customer service specialist with for about 10 years and 5+ years of experience My customer support journey started with Fitbit, as we focused on US/CAN/EU based customers in resolving customers complaints and promoting conflict resolution while maintaining amazing metrics and speed. I'm currently working for an Ecommerce store and I really love providing top-notch customer support for a customer that is helping people with great supplements. I hope to continue being part of the team for the years to come. On a daily basis I can handle chats, calls and emails providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step-by-step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always follow procedures and policies set by the company, troubleshooting till confirming that is necessary to review the warranty or escalate the case if applicable I have experience facing very high email and chat queues 70+ chats or more than 100+ emails. I also have experience with data entry tasks. Updating information or double checking details that information is correct. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Salesforce, the new version Of HipChat, Zendesk, Shopify, LiveChatinc, VPNs, Google Sheets, Social Media, Shopify,intercom, Infinity etc.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Customer Satisfaction
    Customer Support Plugin
    Inbound Inquiry
    Health & Fitness
    Answering Product Questions
    Community Moderation
    Content Moderation
    Order Fulfillment
    Zendesk
    Shopify
    Transcription
    Live Chat Operator
    Data Entry
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    Hi there! Thank you for coming to my profile! If you're here, let's talk about how I can help with one or more of the following: ✔️Email Support (Fast Responses) ✔️Live Chats ✔️WhatsApp, Facebook and IG Messages ✔️Order tracking, providing status, etc ✔️Zendesk, Salesforce, ServiceNow ticketing support ✔️Troubleshooting tech issues ✔️Moderation on Social Media ✔️Customer Follow Up and Customer Service ✔️Data Entry ✔️Transcription and Translation Services (English/Spanish) ✔️Help with Product Review ✔️Provide App reviews (App Store and PlayStore Feedback) ✔️Maintenance of customer database ✔️Shopify Order fulfillment ✔️Virtual Assistance A little bit about myself: I love technology, reading, meeting new people and being part of new projects. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy to learn about other cultures and their history. About my background: I am Customer Service and IT Support Expert who has been working in the Customer Service Industry for 6 years. For two and a half years I worked as an Agent/QA for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats, calls and emails for 2.5 years (2 months as an agent and the rest as an Analyst) providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always followed procedures and policies, troubleshooting till confirming that it was necessary to review the warranty or discuss the case with another team. At Fitbit, we had 3 levels of customer service (Tier 1, Tier 2 and Tier 3) On a daily basis, I had to decide when to escalate a case and place special tickets for higher review (from the Engineering team) when aplicable. I have experience facing very high email queues (2.000 daily) with an average EPH (Emails per hour) of 4-5-6 (Client's target) some emails were complex because I also provided support for the Fitbit app, Social media, etc. Updating information or double checking details in huge data bases (using Google Sheets or Excel) Chat queue used to be high at almost every hour, so I was required to flex and start taking two chats at the same time. After those 2 months, I achieved a promotion to become a Quality Assurance Analyst (Customer Satisfaction and QA) and start being part of the Tier 2 Team. Based on metrics, teamwork and overall performance. My job as a QA Analyst was to analyze different metrics of the agents and the business itself, auditing their cases and making sure that Fitbit’s policies were followed, so we could develop strategies that would be applied in the operations, in order to improve the customer experience score and provide a better service to our customers. I kept taking chats, calls and emails on a daily basis though as a secondary task, always focused on customer's satisfaction and their specific needs. I have learned a lot thanks to that experience. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. I have big goals in life and that's why I'm looking for a part time job, so I can continue improving. I'd like to find a job here at UpWork that covers 2 - 4 hours more of my daily schedule. I have a lot of energy. Tools and software I have used: I have used many Customer Service tools such as: Hubspot (chat and sales), Salesforce, the new version Of HipChat, SAP HR Module, VPNs, Google Sheets, Social Media, SNow, Tawk, Asana, Gorgias, Intercom, etc
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Online Chat Support
  • $16 hourly

    • 5.0/5
    • (2 jobs)
    Experience in the customer service area working as a bilingual agent taking chats, calls, and sending emails. Experience in supply chain management for an eCommerce business handling managerial tasks such as making sure we are filing everything correctly, paying invoices, making sure we don't run out of inventory, communicating with our vendors and warehouses, and handling customer service. I pay great attention to detail and can creatively and quickly solve problems. I am a great listener and a fast learner. Top Skills and Interests: Customer Service Project Management eCommerce Moderating Social Media Supply Chain eCommerce
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Inventory Management
    Customer Support
    Data Entry
    Administrative Support
    eCommerce
    Project Management
    Supply Chain Management
    Ecommerce
    Freight Forwarding
    Phone Support
    Online Chat Support
    Startup Company
  • $12 hourly

    • 5.0/5
    • (5 jobs)
    If you’re here is because you need one of the following: ✔ Live Chats ✔ Email support (fast responses) ✔ Virtual Assistant ✔ WhatsApp, Facebook, and Instagram messages. ✔ Order tracking, providing status, etc ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media/Community ✔ Following up with customers ✔ Maintenance of customer database ✔ Data entry ✔ Transcription ✔ Help to create reviews of products ✔ App reviews (replying to feedback on both App Store and Play Store) A little bit about myself: I'm always looking for opportunities to contribute and to grow, willing to learn and to help; I also love meeting new people and learning new skills. I’m sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, their issues and solving them. About my background: Customer service specialist with three years of experience with US/CAN/EU-based customers in resolving customer complaints and promoting conflict resolution while maintaining excellent metrics and speed. I also have experience with data entry tasks. Selecting and organizing documents, updating information, or double-checking details that information is correct. I am interested in learning more every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide excellent results.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Virtual Assistance
    Order Tracking
    Latin American Spanish Accent
    Order Fulfillment
    Interpersonal Skills
    Product Knowledge
    Data Entry
  • $8 hourly

    • 5.0/5
    • (1 job)
    I'm a social media manager and content creator and I offer several services related video editing and photography. My services: ·Video editing ·Content creation ·Social media management ·Data entry ·Email support ·Spanish translation ·Content creation Let's connect!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Video Editing
    Internet Research
    Data Entry
    Voice-Over
    General Transcription
    Photo Editing
    Canva
    Proofreading
    Content Creation
    Customer Support
  • $5 hourly

    • 5.0/5
    • (1 job)
    A little bit about myself: I love meeting new people and learning new skills. I'm always looking for opportunities to contribute and to grow, willing to learn and to help in the following areas: ✔Data entry ✔Email support - Handling ✔Order Fulfillment ✔Answering Product Questions ✔Internet Research I have experience with data entry tasks such as selecting and organizing documents, updating information, or double-checking details. I'm very independent and autonomous and can work with or without supervision after being trained, providing excellent results.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Spanish
    Answering Product Questions
    Order Fulfillment
    Microsoft Excel
    Data Entry
    Product Listings
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Hello ! My name is Paulina, I am a student of Biomedical Engineering and I am also a support in chats and web pages, I specialize in customer service. / Hola, Mi nombre es Paulina, soy estudiante de Ingeniería Biomédica y también soy soporte en chats y paginas web, me especializo en atención al cliente
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Discord
    Social Customer Service
    Community Management
    Content Creation
    Phone Support
    Data Entry
  • $30 hourly

    • 4.8/5
    • (5 jobs)
    ABOUT ME As a lifelong learner with an insatiable desire to experience new things, my interest in many different areas has always guided me to different jobs. Due to the range of problems I've had to solve throughout my career, I'm not intimidated by uncertainty. This allows me to take on new challenges without experiencing self-doubt just because something is new. Working diverse positions has helped me relate to many different types of people and learn about different work styles and motivators.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Event Planning
    File Management
    Data Entry
    Task Coordination
    Customer Service
    Email Marketing
    Microsoft Office
    Administrative Support
    Kajabi
    Adobe Illustrator
    Scheduling
    Customer Support
    Online Chat Support
  • $6 hourly

    • 5.0/5
    • (4 jobs)
    I'm very independent and autonomous and can work with or without supervision after being trained, providing excellent results. I love meeting new people and learning new skills. I'm always looking for opportunities to contribute and to grow, willing to learn and to help in the following areas: ✔Data Entry ✔Administrative Assistant ✔Translation ✔Internet Research ✔Virtual Assistant ✔Data Mining ✔Data Scraping ✔Email Support ✔Transcription I also have over a year of experience performing as an Administrative Assistant and internet researcher. I also have experience with data entry tasks such as selecting and organizing documents, updating information, or double-checking details, and also experience translating documents and videos.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Data Scraping
    Administrative Support
    Data Mining
    Interpersonal Skills
    Communications
    Spanish
    Data Entry
    Google Docs
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    ⭐Are you ready to collaborate with a passionate professional who truly cares about the success of your project? ⭐Do you need help executing the administrative functions of your company? ⭐Do you want to generate more value in serving your potential customers? ⭐Don't have time to keep your company information updated? ⭐Are you looking for a person willing to learn new things? ❞𝒀𝒐𝒖 𝒂𝒓𝒆 𝒊𝒏 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒑𝒍𝒂𝒄𝒆; 𝑰 𝒂𝒎 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒕𝒂𝒌𝒆 𝒄𝒂𝒓𝒆 𝒐𝒇 𝒕𝒉𝒆 𝒎𝒐𝒔𝒕 𝒑𝒓𝒆𝒄𝒊𝒐𝒖𝒔 𝒕𝒓𝒆𝒂𝒔𝒖𝒓𝒆 𝒚𝒐𝒖 𝒉𝒂𝒗𝒆... 𝒚𝒐𝒖𝒓 𝒕𝒊𝒎𝒆❞⏳ 🙋‍♀️I have over 10 years of experience in the administrative field and customer service. During this time, I have successfully assisted companies in enhancing their customer service levels, support, and satisfaction. I can ensure that your client's and company's requirements are met promptly and efficiently. 👌 𝐌𝐲 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐩𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐭𝐚𝐤𝐢𝐧𝐠 𝐢𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥.🚀 𝗛𝗲𝗿𝗲 𝗶𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 👇 ✅Data Entry ✅Chat Support ✅Google Sheets ✅ Excel Database ✅ Microsoft Office ✅Mail Management ✅Customer Service ✅Customer Support ✅Community Manager ✅Administrative Support ✅Digital Platform Support ✅Text correction and translation ✅Social Media Customer Service 𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 👇 🔅Initiative 🔅Teamwork 🔅Tracking ability 🔅 Self-motivation 🔅Proactive attitude 🔅Attention to detail 🔅Flexibility and adaptability 🔅Ability to work autonomously 🔅Empathy and Active Listening 🔅Clear and Effective Communication 🔅Organization and Time Management 🔅Confidentiality and professional ethics These soft skills, combined with my experience as a virtual assistant, allow me to provide exceptional service and build good working relationships with clients. I am committed to providing added value to your company, through my customer-focused approach and my ability to adapt to various work situations.👩‍💻 𝐈 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦, 𝐥𝐞𝐭❜𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫❗ 🤝
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Executive Support
    Virtual Assistance
    Administrative Support
    Communication Skills
    Email Communication
    Social Customer Service
    Community Moderation
    Customer Service
    Online Chat Support
    Social Media Management
    Customer Support
    Customer Satisfaction
    Data Entry
    Microsoft Word
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    Hello! I am Luisa from Colombia! My native language is spanish and at the moment I study english. I have experience in different areas: I studied human resources for one year at the Universidad Pontificia Bolivariana in Medellin. This gives me the possibility to read and understand people. I started my customer support carrier 2 years ago. I worked for a ecommerce company in europe and helped them to satisfy there customers. My main work was customer support, livechat agent and order management. I started my work as a translation assistent for a ecommerce company based in the US arround one year ago. My assignment was that i help the team communicate with there spanish customers and business partners in south america and spain. I started my model and influencer career when I was 12 years old! I have 7 years of experience and I have already modeled in various industries. Bikini, underwear(lingerie), skin care, sportswear and more. I am open for a new job and would be very pleased to receive a job offer from you! If you have any questions feel free to ask me I am available for you! Kind regards Luisa Brand
    vsuc_fltilesrefresh_TrophyIcon Email Support
    English to Spanish Translation
    Business Translation
    Website Translation
    Online Chat Support
    Ecommerce Support
    Customer Support
    Colombian Spanish Dialect
    Teaching Spanish
    Spanish
    Translation
    Phone Support
    Email
    Influencer Marketing
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Excellent communication, team work and Networking skills. Person who effectively works under pressure and keeps My skills cover such areas as TCP/IP networking, Linux and MS Windows servers administration and support, virtualization and accompanying technologies. Local networks for offices and their interconnection via various types of VPN. Earlier experiences include projects built on networking equipment of famous and not-so vendors, server installation and support, different kinds of scripting and configuring many sophisticated systems so as to fit them for a designated task.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Network Monitoring
    Customer Support
    Desktop Support
    Network Security
    Technical Support
    Phone Support
  • $10 hourly

    • 0.0/5
    • (4 jobs)
    If you´re here is because you need one of the following skills on your next advocate: ✔Customer service representative with fast email response, chat support availability, and excellent customer care skills ✔Supervising experience with KPI knowledge related to the BPO industry ✔Customer satisfaction specialist ✔Virtual assistance ✔Data entry ✔App reviews (Replying to feedback on both App Store and Play Store) My name is Brahyan Marin a passionate cowboy feeling ready to give his 110% in the projects to come. I like meeting new people, hanging out with friends, and making every minute a memorable moment. I almost forgot about the BBQ, beers, and friends. This is one of the best combinations in life. Regarding my background, I need to tell you that I have been working in the customer service industry for over 4 years and a half. I started as an advocate, then I was promoted to quality analyst. Lastly, I ended up being a supervisor for email, chat, and call inbound teams for nearly a year. Needless to mention that during this time I ensure a fast email response, outstanding chat concurrency, and ACD and call AHT always in the target. All these were achieved without affecting the customer service rating. I know how to work under pressure, follow guidelines, proper time management, aware of how to use soft skills when talking with customers. I take very seriously my job and give the best of myself to ensure client satisfaction. Always punctual, disciplined, fast, and efficient. I am interested in learning new things every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. I may have a long list of the things I learned working in the BPO industry which I´d like to share with you. Let´s schedule a meeting so we can get to know better. I will be attentive to the invitation. BTW, I live in a quiet home where I have an office setup with a good internet connection. No kids or pets.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    General Transcription
    Marketing
    Chat & Messaging Software
    Shopify
    Product Knowledge
    Order Fulfillment
    Data Entry
    Phone Support
    Zendesk
  • $7 hourly

    • 3.6/5
    • (4 jobs)
    ⭐Customer Service BPO - 8 Years of Skills Experience : ⭐Appoiment Setter 4 Years⭐ Cold-Caller4 Years ⭐VA 4 Years 🕒 Flexible full-time hours ✅ If you need me you will have a professional with the following skills: 📧 (E-mail, Chat, Voice) ✅1.Communication. ✅2.Teamwork. ✅3, Rapport Builder. ✅4.Negotiation and persuasion. ✅6.Leadership. ✅7.Organization. ✅8.Perseverance and motivation. ✅9.Ability to work under pressure. ✅10.Confidence. ✅11.Resilience. ✅12. Open to feedback and criticism. ✅13. Responsible & committed. ✅14. Adaptability and always following the rules on a 100% based. 🔥 Tech-Skills : ⭐Lean Six Sigma White Belt Certified (currently in Yellow Belt training) ⭐Leadership Development Certified Life Coach ⭐Upwork Readiness Certified ⭐Proficient in Project Management ⭐Proficient in SalesForce Sales Cloud ⭐Proficient in Microsoft Office Suite ⭐Proficient in KPI Supervisory ⭐Type 115 WPM ⭐Fluent in English & Spanish 🏠Experience: 🔥Sales Supervisor – FitBit Inc. in the customer service and sales department, initiated outbound phone calls to current FitBit customers to obtain new business lines. Responsibilities include supervising a team of 20 people in comprehensive roles. Overlooking data usage, log calls, monitoring procedures, and ensuring the best quality interaction with FitBit users internationally. Responsible for increasing the KPI targets of the corporation and increasing client support avenues for FitBit in financial, sales, and service. Sales Concierge – Ticket Express. January 2014 – February 2016. Responsible for oversight of ticket sales of events across all of Colombia. Responsibilities included ensuring 10,000 tickets sold every month for concerts, events, and entry to conventions. It also served as a personal concierge for high-end ticket clients and brokering special deals for their needs. Average sales per month ranged from 15M-25M Colombian pesos, increasing the revenue for Ticket Express by more than 10M pesos from before I moved into the position. --------------------------------------------------------------------------------------------------------- 📧Chat / Email - Customer support Agent for more than 1.5 years. Providing Troubleshooting and guidance for sports trackers and watches in the market. - Company: Fitbit 📧Chat / Email - Supervisor for customer support teams for more than 3 years. Providing KPI reports and attendance información. Making sure Quality is excellent for our customers. ✅ Certified in the Lean six sigma program and Leadership Guidance ✅Certified in Rapport building for sales and customer support material relates to QA and HR. ✅Certified on Salesforce tool for KPI information and chat interactions. ✅Immigration Consultant for companies from Texas: 2020 January-2023 June 6: Cold Calling and appointment setter with the lawyer of the firm and how we can help immigrant people to get their work visas or USR. Selling packages of the firm and explaining the process step by step. ✅ B2B RealState Manager – HomeVestors (Texas). March 2018 – June 2019: Performing Cold Calling for the company Homevestors in Texas - Appointment setter and supervising that the rest of the team complete the calls of the week and appointment amount to get good results - I got this option from Upwork Platform as a remote agent from Colombia.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Phone Communication
    Scheduling
    Online Chat Support
    Salesforce Sales Cloud
    Sales Strategy
    Product Knowledge
    Style Guide
    Rapportive
    Customer Satisfaction
    Leadership Development
    Troubleshooting
  • $12 hourly

    • 0.0/5
    • (1 job)
    I have over five years of customer service experience by handling technical, financial, academic and other client issues.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Product Knowledge
    Email Communication
    Customer Support
  • $5 hourly

    • 0.0/5
    • (2 jobs)
    Asistente virtual con diversas habilidades, entre las cuales se encuentra: - Gestión de correo electrónico. - Atención al cliente en español. - Llamadas telefónicas en español. - Búsquedas en internet y recopilación de información. - Investigación. - Sistematización de datos. - Agendar citas. - Planificación de agenda, viajes, conferencias, reuniones y compromisos personales. - Gestión de proyectos. - Manejo de redes sociales. - Edición de imagenes, videos y presentaciones en Canva. Además, tengo entera disposición para aprender nuevas actividades. Me caracterizo por ser una persona eficiente, responsable, con habilidades comunicativas, organizativas y adaptativas. Cuento con total disponibilidad de tiempo, con mi experiencia deseo aportar su empresa y aprender constantemente.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Email Handling
    Answering Product Questions
    Data Entry
    Time Management
    Interpersonal Skills
    Phone Support
    Internet Research
    Communication Etiquette
  • $7 hourly

    • 0.0/5
    • (1 job)
    I am highly qualified in customer service, customer management, and much more. I really like to work in a team with people that have lots of objectives. people that like to finish and acomplish a lot of things.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Answering Product Questions
    Communication Etiquette
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    If you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc. ✔ Zendesk ticket support ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products A little bit about myself: I love technology, reading, meeting new people and being part of new projects. I'm sure that I can be a great asset for your business and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy to learn about other cultures and their history. I'm also very enthusiastic and proactive, the Caribbean spirit. About my background: I'm a Business Manager who has been working in the Customer Service and VA Industry. For 1 year I worked as a Virtual Assistant at Sports SA assisting customer with multiple requests like scheduling appointments, keeping records of payments, CRM and coordinating the maintenance of the machines. I want to grow my Freelancer career here on UpWork and I plan to do it with awesome results and performance. I also worked as an Agent for 3 years at a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I provided general support reviewing orders, updating account information, coordinating returns, exchanges and processing refunds accordingly. I also have experience with data entry tasks. Updating information or double checking details in huge data bases (using Google Sheets or Excel) The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. When I'm a VA, I keep all my systems, information and tasks scheduled, this way, I can make sure to meet deadlines, take care of multiple duties and be attentive to my clients' requests. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Order Fulfillment
    Marketing Strategy
    Data Entry
    General Transcription
    Zendesk
  • $8 hourly

    • 4.6/5
    • (2 jobs)
    📣⚡Virtual assistant. I take care of all the background noise so you can free up that energy and keep expanding your business at a more efficient pace. I will help you with your administrative needs so you can have more time to follow your passion. What can I do for you? ✅I am an active listener, easy to learn. ✅I can work with deadlines to deliver quality products with a strict code of ethics(Confidentiality Agreement - NDA). ✅ Performing various administrative support functions 📩 Customer service💻-Calendar management -Email management 📖-Data entry 💡Design basic in Canva. 💻Transcription 📖Internet Research 📖Microsoft Office- Excel, Word, PowerPoint -Google Suites ✔conversion of documents, slides, calendar -Conversion of scanned pages. ⚡Personal Assistance Services (agenda, flights, hotels, etc.) ✔ Translations ✔ I am Flexible and willing to be trained. ✔ Punctual and reliable ✔ Great ability to prioritize tasks and manage time. 💡I am a fast learner and love to acquire new knowledge. ⚡If you need help with anything not listed here , please don't hesitate to ask.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Calendar
    Colombian Spanish Dialect
    Sales
    Administrative Support
    Telemarketing
    Accounting Basics
    Photography
    Customer Service
    Communications
    Data Entry
    Spanish
    Phone Support
  • $8 hourly

    • 1.0/5
    • (3 jobs)
    These are my services as a Freelancer: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Computer literate and technically skilled. ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Spreadsheet management ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ PDF to Word or Excel Conversion ✔ Transcription ✔ Help creating reviews of products ✔ App reviews (replying back to feedback on both App Store and Play Store) A little bit about myself: I love technology, cooking, meeting new people and their cultures and being part of new projects. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy to learn and to challenge myself. About my background: I'm a Computer Science Professional who has been working in the Customer Service Industry for 7 years. For three two years I worked for Shell, one of the largest oil companies in the world, improving the Customer Experience by supporting one of their tools for time recording. As of now, I work as Process and Performance Specialist in the Procurement department of Holcim North America, one of the biggest building materials company. I also have experience as a Virtual Assistant, Team Lead and Data Entry. I can process Returns, Exchanges, Track packages, Refunds, Email & Chat Communication on fast-paced environments. The key for me is, patience, understanding what customers may need and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more everyday and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, Salesforce, the new version Of HipChat, LiveChatinc, VPNs, Google Sheets, Social Media, SNow, Shopify, MS Excel, SAP ERP, Visual Studio, Jupyter Notebooks, Github, SQL Server Management, MySql, Power BI, etc.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Order Fulfillment
    Data Entry
    General Transcription
    Zendesk
  • $5 hourly

    • 5.0/5
    • (1 job)
    Specialist in chat and social media interactions. With 2 years of experience serving 3 customers simultaneously. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Live chat support, email support or ticket support.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Google Docs
    Voice Recording
    Spanish
    Canvas
    Answered Ticket
    Customer Support
    CRM Software
    Zoom Video Conferencing
    Slack
    Typing
    Microsoft Office
    Data Entry
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