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Hire the best Email Support Freelancers in Santo Domingo, DO

Check out Email Support Freelancers in Santo Domingo, DO with the skills you need for your next job.
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  • $14 hourly
    • 5.0/5
    • (2 jobs)
    ✅Thank you for visiting my Upwork profile!✅ I am an independent Customer Service Specialist, with strong work ethics, Over 5 years⭐⭐⭐⭐⭐ of experience in the Call Center Industry. During that time I developed impeccable manners and the ability to potentially deal with any Customer. 📚Multilingual Expertise: Proficient in both English and Spanish, offering seamless communication for a diverse clientele. Some of the Duties in my previous jobs included: 📧 Email Handling (EN/SPA) ⌨️ Chat Support (EN/SPA) 💻 Tech support (EN/SPA) 🎧 QA (Call Quality Insurance) (EN/SPA) 📞 Cold Calling (EN/SPA) 📆 Appointment Setter (EN/SPA) ⏳ Retention Agent (EN/SPA) 💸 Billing and Sales (EN/SPA) 💰Collection Agent (EN/SPA) I cover all Computer skills requirements (Word, Excel, PowerPoint) and also most of the systems (Zendesk, Salesforce, HelpScout, and any other CRM). Familiar with the latest tools of the moment Crisp, Intercom, Slack, Asana, Gsuite, Podio, Zendesk, Fresdesk, MailChimp, Klaviyo, Facebook ads campaign, Emailing, Instagram/Youtube Strategy and so on... My journey in the industry, has not only equipped me with technical expertise but has also molded me into a professional who values adaptability, respects deadlines, and is dedicated to delivering exceptional service. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying “WOW” ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understand all situations, and genuinely want to resolve my customers' situations. I started on Upwork in 2020, and I had nothing but amazing experiences with a lot of clients and a wide variety of products and services. Feel free to contact me, so we can discuss how we can work together to meet your customers' needs.
    Featured Skill Email Support
    Outbound Sales
    Client Management
    Journey Mapping
    Communications
    Salesforce CRM
    Microsoft Excel
    Customer Retention
    Debt Collection
    Data Entry
    Customer Service
    Customer Support
    Zendesk
    Help Scout
    Order Tracking
  • $12 hourly
    • 5.0/5
    • (9 jobs)
    Are you searching for an exceptional Social Media Manager | Strategist & Content Creator | Inbound Marketing expert with a Proven Track Record of Client Success? Look no further! I am your ultimate virtual assistant, dedicated to helping you skyrocket your business to new heights. 🏆 Let's team up to achieve your business objectives together, effortlessly. With my extensive expertise in marketing, management, content creation, and social media, your success is virtually guaranteed. Why choose me as your PERFECT FIT: 🔔 I seamlessly handle daily business tasks, including email management, worker coordination, and client interactions. 🔔 My in-depth knowledge, exceptional talent, and abundant resources ensure swift and efficient project execution. 🔔 I craft and execute comprehensive plans, campaigns, and strategies, taking the initiative so you don't have to micromanage. 🔔 I possess the ability to grasp every facet of your company, ensuring accurate and precise work every time. Here's what I bring to the table: 📌 Expert email management. 📌 Precise online research. 📌 Stunning presentation creation. 📌 Captivating content production. 📌 Meticulous content calendar management. 📌 Ingenious Social Media strategies. 📌 Flawless data entry. 📌 Proven marketing strategies. 📌 Seamless task management. 📌 Formatting and document management expertise. I wield a comprehensive arsenal of knowledge tools, including: 📌 Mastery of Microsoft Office. 📌 Proficiency in Google tools. 📌 Creativity in Canva. 📌 Prowess in Later.com. 📌 Expertise in Get Timely. 📌 Proficiency with Asana. 📌 Mastery of ClickUp. 📌 Skill in AirTable. 📌 Automation with Zapier. 📌 Harnessing the power of IFTTT. 📌 Innovation in Notion. My experience encompasses prominent social media platforms like: 📌 Instagram. 📌 Twitter. 📌 Facebook. 📌 Tiktok. 📌 LinkedIn. 📌 Pinterest. 📌 Discord. 📌 Youtube. Partner with me, and let's create a thriving digital presence for your business while achieving remarkable results for your clients. Your success is my top priority. 🚀 Ready to elevate your business? Contact me today, and let's embark on this journey to greatness together!
    Featured Skill Email Support
    Airtable
    IFTTT
    TikTok
    Content Planning
    Social Media Website
    Content Management
    Canva
    Digital Marketing
    Marketing
    Video Editing & Production
    Copywriting
    Customer Support
    Zapier
    Time Management
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Thank you for visiting my profile! I am a responsible, disciplined, and fast learner with a strong background in customer service, administrative support, and bookkeeping. I am bilingual (English/Spanish) and bring exceptional attention to detail, adaptability, and a problem-solving mindset to every project I take on. What I Offer ✅ Customer Support Live chat, email, phone, and social media support. Resolving customer issues efficiently while ensuring satisfaction. Experience working with leading companies such as Verizon, Macy’s, and Altice. ✅ Administrative Assistance Data entry and internet research. G-Suite (Google Docs, Google Sheets) and Microsoft Office (Word, Excel, Outlook). Collecting and organizing emails and contact information. Maintaining accurate documentation and streamlining workflows. ✅ Translation Services Professional English/Spanish - Spanish/English translations. Emails, messages, agreements, contracts, technical manuals, and medical diagnoses. Proofreading and ensuring the highest level of linguistic accuracy. ✅ Bookkeeping & Accounting Accounts payable and receivable management (invoicing, payments, and reconciliation). Bank and account reconciliation, ensuring financial accuracy. Preparation of financial statements (monthly, quarterly, annual). Expense tracking and reporting with meticulous attention to detail. Contract management: reviewing, processing, and maintaining compliance records. Proficiency in QuickBooks, Gusto, and Microsoft Excel, with a willingness to expand my knowledge. Generating custom financial reports to support informed decision-making. Why Choose Me? I pride myself on delivering exceptional results by combining my technical skills, organizational abilities, and customer-first approach. My experience spans various industries, allowing me to adapt to different workflows and company cultures. Whether you need help with day-to-day operations, financial management, or translation services, I am committed to exceeding your expectations. Let’s Work Together! If you’re looking for a reliable professional who can contribute to your project or business with efficiency and dedication, feel free to reach out. I look forward to helping you achieve your goals!
    Featured Skill Email Support
    Email Communication
    Data Entry
    Virtual Assistance
    Accounts Payable
    Accounting
    Microsoft Office
    Bookkeeping
    BPO Call Center
    Ticketing System
    Customer Service
    Gorgias
    Zendesk
    Customer Support
    Microsoft Excel
  • $25 hourly
    • 4.7/5
    • (13 jobs)
    Hi there! I'm a creative and energetic Virtual Assistant with a knack for detail and a passion for helping others. I love going the extra mile to make sure everything runs smoothly. My goal is to help busy professionals and entrepreneurs like you streamline their lives and businesses. Focusing on efficiency, organization, and client satisfaction, I provide top-notch virtual support to help you achieve your goals. Here are some of my areas of expertise: ✅ Admin Support - 📅 Agenda Management - 📧 Meetings creation and follow-up - ✉️ Email Management - 🛒 Online Shopping - 🗓️ Handle scheduling and delegate daily tasks - ✈️ Event Planning: Book Appointments, Flights, Hotels, and Car rentals - 📑 Prepare Meeting Materials - 🎨 Prepare Slideshows (Canva) - 📞 Serve as a point of contact for other team members - 🗂️ Data Entry ✅ Customer Service - 💬 Customer Support (Email, chat, phone) - 📦 Order fulfillment - 🌐 Social Media moderation, messages, and comments - 📝 Admin tasks ✅ Platforms I'm knowledgeable in: - 🛍️ Shopify, Etsy, Oberlo, Wix - 🛠️ Zendesk, Reamaze, Gorgias - 📋 Asana, Trello, Airtable - 🎨 Canva (Basic) - 🌐 WordPress (Basic) - 💻 Microsoft Office - 📅 Google Workspace I bring enthusiasm and innovative solutions to every task, and I love connecting with new people and building long-lasting relationships. Let's work together to make your life easier and your business shine! 💖 Let's work together! ✨
    Featured Skill Email Support
    Team Management
    Customer Support
    Trello
    Project Management
    Executive Support
    Administrative Support
    Personal Administration
    Virtual Assistance
    Meeting Agendas
    Google Calendar
    Dropshipping
    Customer Service
    Online Chat Support
    Zendesk
  • $15 hourly
    • 5.0/5
    • (8 jobs)
    Dear Client, Thank you for taking the time to view my profile! As a seasoned freelancer with over 4 years of diverse experience, I bring a strong sense of responsibility, discipline, and quick adaptability to any project. My background includes working within the call center industry for reputable companies such as Fanatics and Hot Topic, where I consistently achieved 100% customer satisfaction ratings. I am a responsible, honest, and enthusiastic individual who is eager to apply my knowledge and skills to foster personal and professional growth. I am committed to collaborating effectively to achieve the company's objectives and contribute positively to its success. How I can help you: - Customer Support✅ - IT Technical Support✅ - Data Entry✅ - Virtual Assistant✅ - E-commerce Order Fulfillment✅ I look forward to potentially collaborating with you!
    Featured Skill Email Support
    Microsoft Office
    Project Management
    Social Media Replies
    CRM Software
    Problem Solving
    Phone Support
    Online Chat Support
    Order Fulfillment
    Virtual Assistance
    Data Entry
    Technical Support
    IT Support
    Customer Service
    Customer Support
  • $11 hourly
    • 5.0/5
    • (2 jobs)
    👋 Hello there! As a Bilingual Customer Service Representative with five years of experience in the call center industry, I bring proficiency in both English and Spanish to the table. My track record speaks volumes—I've consistently excelled in handling customer inquiries via phone, chat, and email, ensuring exceptional service delivery and swift issue resolution to keep customers satisfied. Collaborating with me guarantees a dedicated professional committed to upholding standards of excellence and executing tasks with precision and proficiency. Additionally, I possess expertise in utilizing various platforms, including Zendesk, Avaya, ACSR, Kustomer, and Salesforce, ensuring seamless navigation and optimal performance within diverse operational environments. 🌟
    Featured Skill Email Support
    Salesforce
    AppFolio
    Lease
    Email Communication
    Customer Satisfaction
    Data Entry
    Ticketing System
    Phone Communication
    Spanish
    Zendesk
    Problem Solving
    Online Chat Support
    Phone Support
  • $15 hourly
    • 4.7/5
    • (7 jobs)
    Do you want to bring exceptional customer service and personalized support to your business? As a detail-oriented, dynamic, and reliable professional with a passion for helping people, I have over 16 years of experience in the customer service industry and 4 years of experience in management and leadership. I understand that customers judge a business based on the service they receive, rather than just the quality of products and services. That's why I strive to make every customer feel important and valued by providing valuable advice, keeping them updated on progress, responding quickly to calls and emails, and being creative in finding ways to help them. I believe that building a personal relationship with customers is key to creating a successful and lasting business, and I am committed to finding alternative solutions and showing generosity to ensure that my clients are satisfied. In addition to my customer service expertise, I also have experience with eCommerce platforms such as Shopify. I am confident in my ability to bring value to any business and am excited to explore opportunities. I offer a range of services to help businesses improve their customer service and streamline their operations, including: ✅ Customer service 📧 Email support 💬 Live chat support 📞 Phone communication 📱 Social media moderation 🖥️ Tier 1 Technical Support 🌐 Ecommerce (Shopify, AliExpress, DSers) 📦 Order fulfillment ✅ CRMs: 💎 Zendesk 🔥 Salesforce ⚡️ Kustomer 🎯 Asana 🚀 HubSpot ✅ Administration work 📊 Data entry 📝 G-Suite (Google Docs, Google Sheets, etc.) 🗂️ Microsoft Office (Word, Excel/CSV files, Outlook, etc.) 🗓️ Calendars (Google Calendar, Doodle, Worldtimebuddy, Zcal, Notion) 📬 Email management 📢 Communication (Google Meet, Zoom, Slack, Jitsi, Skype, RingCentral, and more) 🔍 Advanced Web Research With my strong attention to detail, proactive problem-solving skills, and ability to adapt to changing needs, I am confident that I can bring value to any business. Whether you need support with customer service, administrative tasks, or translation services, I am here to help.
    Featured Skill Email Support
    Ecommerce
    Quality Assurance
    Technical Support
    Shopify
    Zendesk
    Phone Support
    Communication Etiquette
    Online Chat Support
    Customer Satisfaction
    Customer Service
    Data Entry
    Email Communication
    English
    Spanish
  • $16 hourly
    • 4.7/5
    • (6 jobs)
    ✨Struggling with emails, calendars and customer unanswered inquiries ? Leave it to me, with over 3 years of experience working as a VA 🙂 I can tell you I will make your job looks like not a job at all. 💻 ✨ Google Workspace is my best friend, I don’t say this too loudly 🤫 because Notion, Canva, Zapier… can be jealous and I don’t want that. 📅, 📲〽️ 🌟My skills🌟 - Notion experecience. -GoHilevel - Email & Calendar Management📅 - CRM (Customer Relationship Management) - Bookeeping 💰 - Accounting experience - Handling calls and management duties - Microsoft Office💻 - Google workspace - Document Management - Asana - Sales Support - Spanish (Native) - English (Fluent speaking and writing) - Writing Skills I'm capable of -Writing and preparing documents, contracts, proposals, and quotes -Working with suppliers and vendors -Handling calls and management duties -Invoicing -Report Preparation -Budgeting As a VA I have the Ability to work independently and manage multiple tasks simultaneously. I'm a count with communication skills, both written and verbal and I offer you Proactivist, cause I'm able to anticipate needs and take action. Post Data: I’m a knowledge Enthusiast which makes me learn very fast.
    Featured Skill Email Support
    Facebook
    Instagram
    Google
    Canva
    Zapier
    Notion
    Trello
    Administrative Support
    Customer Support
    Data Entry
    Communications
    Sales Call
    Calendar Management
    Virtual Assistance
  • $8 hourly
    • 5.0/5
    • (8 jobs)
    I am a social communication professional, with experience in customer service, recruitment process, management of company special programs, I can help you in assistance with different tasks that you required. -I am experienced with back office work, such as emails and docummentation, I a also experienced with customer service such as inbound and outbound calls, chat and tickets, dealing with people, giving ideas, making interactions, creative process and activities.
    Featured Skill Email Support
    Customer Satisfaction
    BPO Call Center
    Gorgias
    Phone Communication
    Ticketing System
    Administrative Support
    Virtual Assistance
    Email Communication
    Forum Moderation
    Social Customer Service
    Customer Service
    Spanish
    Zendesk
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    Are you looking for a bilingual Virtual Assistant specializing in administrative tasks and customer support? You’re in the right place! I am a dedicated and proactive professional with strong problem-solving and listening skills. With over six years of experience as a customer service agent for international companies, I have developed key qualities such as patience, proactivity, and commitment—pillars that define my approach in this dynamic industry. My fluency in English and Spanish allows me to communicate effectively and assist a diverse range of clients. How can I support your business? ✅ Email Management 💬 Chat Support ☎️ Inbound & Outbound Calls 📞 Cold Calling 📆 Appointment Scheduling 🗳️ Data Entry 🖥️ Web Research 📂 File Conversion (Word to PDF, Excel to PDF, and more) ✅ Microsoft Office & Google Suite (Word, PowerPoint, Excel, Google Docs, Slides)
    Featured Skill Email Support
    Google Workspace
    Microsoft Excel
    Google Docs
    PDF Conversion
    Online Research
    Calendar Management
    Data Entry
    Appointment Setting
    Appointment Scheduling
    Online Chat Support
    Phone Communication
    Customer Service
    Customer Support
    Virtual Assistance
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    I am a highly skilled and experienced professional with 4 years of experience in customer service support and 2 years in health virtual assistance. I have a proven track record of providing exceptional support to clients, patients, and colleagues. My expertise in handling various platforms like IMS, CMR, Gateway, and Citrix has allowed me to streamline processes, increase efficiency and provide a seamless customer experience. Skills: •Virtual Assistance: Expertise in providing virtual assistance to clients and patients. Patient Coordination: Proficient in coordinating patient care and ensuring their needs are met. •Customer Service: Skilled in providing excellent customer service and support to clients. Tech Support: Experience in providing technical support to clients and resolving their issues. •Patient Care: Knowledgeable in providing care and support to patients in a health care setting. •Multitasking: Proven ability to handle multiple tasks simultaneously, while maintaining a high level of accuracy and efficiency. •Problem-Solving: Skilled in identifying and resolving problems quickly and effectively. •Communication: Strong communication skills, with the ability to communicate effectively with clients, patients, and colleagues. •Excel: Proficient in using Excel to manage data and analyze information. I am confident that my skills, experience, and dedication make me a strong candidate for any role that requires virtual assistance, customer service, tech support, or patient care. I am excited to bring my skills and experience to your team and contribute to your success
    Featured Skill Email Support
    Phone Support
    Translation
    Crisis Management
    Quality Assurance
    Data Entry
    Client Management
    Task Coordination
    Time Management
    Problem Solving
    Calendar Management
    Receptionist Skills
    Customer Service
    Virtual Assistance
  • $8 hourly
    • 4.8/5
    • (16 jobs)
    Hello! Thank you for visiting my Upwork profile. I want to start this with one of the most important questions. Why do I think I'm a good fit for your team? 🏆 13 Years of Experience in the Customer Service Industry ⏰ 16000+ Upwork hours ⭐️ Consistently earned 5-star reviews and a proven record of working for 10 years on this platform, delivering excellent service to all my previous clients. 🧠 A multi-skilled person and easy to work with. 🔍I am a Customer Service Professional with a drive for success, with over 13 years of experience in the Customer Service environment. I can transition into any position related to the field.🔍 💪My strongest attributes include my excellent customer service skills and the ability to work under pressure in a fast-paced environment.💪 📌 I would love to use my knowledge and experience to help organizations attain their goals and resolve customers' issues.📌 📜I have extensive work experience using the following tools📜: ⭐️Zendesk, Freshdesk, Infusionsoft, Intercom, Salesforce, Hubspot. ⭐️Zopim, Podio, Amazon Seller Central, Shopify. ⭐️Ring Central, Slack, Jira, Guru, and more... 📜I'm also experienced in the following fields📜: ✅Supervisor ✅QA Agent ✅Appointment Setter ✅Virtual Assistant / Personal Assistant 📜Here's a summary of some of the services I can offer📜: ⭐️Customer Support: Timely, professional assistance to resolve queries and issues. ☎ ⭐️Technical Support: Expert troubleshooting and user guidance. ✔ ⭐️Email and Chat Support: Prompt and helpful responses via email and chat. ✉ ⭐️Complaint Resolution: Effectively addressing and resolving complaints to enhance satisfaction. ⭐️Back Office: Order processing and fulfillment, shipping and tracking, returns & refunds. ⭐️Multilingual Support: Offering services in English and Spanish. ✴ 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. Whether you need reliable support, technical assistance, or expert complaint resolution, I’m here to help. Contact me today to discuss how we can create unforgettable experiences for your clients!💡💪
    Featured Skill Email Support
    Email Communication
    Technical Support
    Customer Service
    Administrative Support
    Customer Relationship Management
    Phone Support
    Online Chat Support
    Zendesk
    Customer Support
  • $12 hourly
    • 5.0/5
    • (14 jobs)
    I am a highly self-motivated and well-organized professional, equipped with outstanding problem-solving skills and robust capabilities. I excel at swiftly identifying issues and taking decisive, independent actions tailored to specific situations. Languages: Bilingual Fluent in both (Spanish, and English)
    Featured Skill Email Support
    Product Knowledge
    Scheduling
    Answered Ticket
    Email Communication
    Microsoft Office
    Slack
    Customer Relationship Management
    Data Entry
    Quality Assurance
    Zoho CRM
    Zendesk
    Phone Support
  • $8 hourly
    • 4.9/5
    • (6 jobs)
    Hi there, thank you for coming I am a professional customers service representative with +5 years of experience in administrative task and customer services. How can I help your business? ✅Customer Services. - Live chat - Email support - Phone support - Appointment scheduling - Order fulfillment ✅Admin Work - Microsoft Office (Word, Excel, Outlook.) - Internet research
    Featured Skill Email Support
    Answered Ticket
    Intercom
    Ticketing System
    Phone Communication
    Data Entry
    Customer Satisfaction
    Virtual Assistance
    BPO Call Center
    Communication Etiquette
    Product Knowledge
    Spanish
    Online Chat Support
    English
    Phone Support
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    Experienced customer service pro with 4+ years in call centers, representing leading US firms like Caring Home Care, Comcast Xfinity, Goals Plastic Surgery, and Sprint Social Media department. Committed to excellence, adept at resolving issues, and building lasting customer relationships. Passionate about continuous growth and dedicated to making a positive impact in every interaction. I am ready to contribute to the success of your organization.
    Featured Skill Email Support
    BPO Call Center
    Ticketing System
    Customer Satisfaction
    Data Entry
    Product Knowledge
    Microsoft Office
    Communication Etiquette
    Phone Communication
    Virtual Assistance
    Phone Support
    English
    Online Chat Support
    Spanish
  • $7 hourly
    • 3.8/5
    • (2 jobs)
    Hey there, I'm Enmanuel! clocking in 9 years of BPO expertise! 🌟 From rocking customer service to mastering appointment scheduling, sales, and healthcare assistance, I've been the go-to person. Worked my mojo at big shots like Verizon, Citizens Bank, Blue Cross Blue Shield Florida, and Aspen Dental. 🚀 My journey's a mix of adapting to challenges, delivering top-notch service, and hitting the bullseye every time. Let's team up for the next adventure and keep rocking the BPO world! 💪🌐💼
    Featured Skill Email Support
    Technical Support
    Appointment Scheduling
    Appointment Setting
    Sales Call
    Virtual Assistance
    Ticketing System
    Phone Communication
    Debt Collection
    Customer Retention
    BPO Call Center
    Customer Support
    Spanish
    Phone Support
    Online Chat Support
  • $20 hourly
    • 4.7/5
    • (66 jobs)
    Hi! My name is Nora Perez. I'm a self-motivated professional with strong work ethic. I speak English, spanish, french, portuguese and italian very fluently, both written and oral. My grammar is impeccable too. I studied Administration and have a Ph degree in Marketing and I have a lot of experience working with Customer Service, sales, marketing, Immigration Law and translating all kinds of documents from medical reports, instructions manuals, to CVs, letters, articles and many others. I'm also an interpreter, writer, voice over artist, transcriber, editor and proofreader. I offer my skills and experience as a full-time freelancer, helping worldwide clients with great quality and an impeccable attention to detail. I am a perfectionist, always looking for better solutions when it comes to both quality and efficiency.
    Featured Skill Email Support
    English to Spanish Translation
    Content Writing
    Spanish to English Translation
    Business Operations
    Proofreading
    French to Spanish Translation
    Live Interpretation
    Customer Service
    Hospitality & Tourism
    Italian to Spanish Translation
    Spanish
    Immigration Law
  • $18 hourly
    • 5.0/5
    • (5 jobs)
    Dear Hiring Manager/Business Owner, I am excited to offer my services as a Customer Service expert at your company. With 15 years of experience in customer service and operations, I am confident in my ability to provide exceptional leadership, build strong teams, and deliver excellent customer experiences. My expertise in customer service and operations management has been honed through my work experience in diverse industries such as retail, healthcare, telecommunications, etc. I have successfully managed large teams, streamlined processes, and implemented innovative solutions to improve customer satisfaction and operational efficiency. One of my key strengths is my ability to create a customer-centric culture within the organization. I believe that every interaction with a customer is an opportunity to build a long-term relationship and generate positive word-of-mouth referrals. I have developed and implemented customer service training programs that emphasize empathy, active listening, and problem-solving skills. These initiatives have resulted in increased customer satisfaction ratings and reduced customer complaints. In addition to my customer service expertise, I am also proficient in operations management. I have experience in inventory management, logistics, and supply chain management. I have developed and implemented standard operating procedures to improve productivity, reduce waste, and ensure compliance with regulatory requirements. Furthermore, I am highly skilled in using data to drive business decisions. I have experience in analyzing customer feedback, sales data, and operational metrics to identify areas for improvement. I am proficient in using tools such as Excel, Zendesk, Salesforce, etc to track and analyze data. I am confident that my experience, skills, and passion for customer service and operations management make me an excellent candidate. I am excited about the opportunity to join your team and make a positive impact on your business.
    Featured Skill Email Support
    Recruiting
    Cross Functional Team Leadership
    HTML
    Sales
    Technical Support
    Customer Support
    Cold Calling
    HubSpot
    Zendesk
    Online Chat Support
  • $20 hourly
    • 5.0/5
    • (9 jobs)
    Thanks for checking my profile! I am an experienced traffic data analyst with a proven track record of optimizing advertising performance and tracking data across various platforms. With a strong background as a Hyros onboarding analyst, I specialize in setting up advanced tracking systems and improving ROAS for businesses and agencies. What I Offer: Comprehensive Platform Expertise: I have extensive experience working with the following platforms, handling key tracking functionalities for each: -Hyros: Complete tracking of all data sources and attribution models. -GoHighLevel: Setting up Sites, Calendars, and managing email campaign tracking. -Calendly: Tracking booking events and integrating them with marketing automations. -HubSpot: Tracking automations and campaigns, optimizing workflows for lead tracking. -ActiveCampaign: Tracking email campaigns to monitor performance and engagement. -Klaviyo: Tracking email campaigns and leveraging data for segmentation and targeting. -ClickFunnels: Integrating tracking scripts, managing redirection tracking, and analyzing funnel performance. -WordPress: Implementing tracking scripts for site visitor data and conversions. -Zapier: Creating custom data integrations and running automated workflows for precise tracking. -Stripe: Tracking sales data to link purchase events with marketing efforts. -Kajabi: Tracking sales data and page performance, ensuring seamless integration with tracking systems. -Keap (Infusionsoft): Tracking sales data and customer journey metrics. -Custom Data Solutions: I build custom data feeds using Google Sheets to manually track, analyze, and calculate metrics like CPC, spam rates, and other KPIs. ROAS Optimization: I specialize in analyzing data, refining ad spend allocation and optimizing marketing strategies based on performance insights. Key Achievements: -Successfully managed tracking for multi-channel advertising campaigns, driving significant improvements in ROI and performance. -Developed custom data pipelines and Google Sheets solutions for detailed tracking and reporting on CPC, lead generation, and conversion metrics. -Integrated tracking scripts and systems across platforms like ClickFunnels, WordPress, Zapier -Reduced Spam by identifying trends, reducing ad spend on campaigns that originate the most spam vs qualified leads/sales/. *I’m looking for a long-term opportunity in a place I can grow professionally, always giving the extra mile and being extra thorough with the quality of the work I deliver. I aim to provide the best solution to my clients at a reasonable cost. Let’s connect to discuss how I can help enhance your data tracking and boost your campaign performance through advanced analytics and tracking expertise! Thanks again for checking out my profile, and I hope to hear from you soon!
    Featured Skill Email Support
    Bug Reports
    System Configuration
    Customer Service
    Ticketing System
    Technical Support
    Product Knowledge
    Communication Etiquette
    Troubleshooting
    Intercom
    Presentations
    Online Chat Support
  • $7 hourly
    • 4.8/5
    • (4 jobs)
    I have a lot of experience working with IT companies. I have skills in web security, database, servers, technical support. I can handle a large number of computer programs that could be of use to you if you need them. For example, I effectively manage the following: Office Zendesk Intercom Slack Intuit softwares Virtual box Open VPN Private tunnel IP stations FreePBX Issabel EM equipment Focus MS Teams Zoom Anydesk TeamViewer Minitool partition wizard Apart from that I manage Windows and MacOS operating systems. I also have experience in the cloud, Network Attached Storage (NAS) especially the paired with Synology devices. Part of my job involves virtual communication so I effectively use anydesk and teamviewer basically every day. I'm a peoples person and i love help other fix their issues. I'm fluent in spanish and english. Also i participe in a voluntary work helping people to get a better way of life.
    Featured Skill Email Support
    Project Management
    Employment Law
    Latin American Spanish Accent
    Customer Support
    Multitasking
    VoIP Software
    Helpdesk
    VoIP Administration
    Microsoft Windows
    Online Chat Support
    Business with 10-99 Employees
    macOS
    Phone Support
    Troubleshooting
  • $10 hourly
    • 4.9/5
    • (3 jobs)
    A proactive problem solver, I'm always willing to research and troubleshoot issues. I have over 5 years of experience in customer and technical support roles, providing support through various channels such as chat, phone, and email. My advanced written and verbal communication skills allow me to effectively convey complex information to customers. Being bilingual in English and Spanish, I can fluently communicate with a wider range of customers. I'm highly skilled in communication, organization, and time management, which enables me to prioritize tasks and work efficiently to meet deadlines.
    Featured Skill Email Support
    Administrative Support
    Appointment Setting
    Appointment Scheduling
    BPO Call Center
    Virtual Assistance
    Phone Support
    Gorgias
    Microsoft Office
    Zendesk
    Customer Satisfaction
    Ticketing System
    Call Scheduling
    Customer Service
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    Are you seeking an expert Customer Support Specialist? You are looking at the right profile! I am an experienced customer service specialist who has been supporting numerous BPO companies. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of cause and providing a quick and efficient resolution to the customer's situation. Engaging, patient, and highly motivated customer service professional with four years of experience in the business industry. I’m an enthusiastic, conscientious, hard worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. ✅Customer Support for BPO Companies - Email (Zendesk) - Chat (LiveEngage) - Social Media Management & Moderation ✅Admin Work - Data Entry - Collecting emails and contact information - G-suite (Google Docs, Google Sheet) - File Conversion (PDF to Excel/Word) - Shopify - Wix - Microsoft Office (Word, Excel/ CSV files, Outlook) - Internet Research My work-from-home office is fully equipped with everything that I need to work from here. I am equipped with both a webcam and a USB headset. I have full video/audio teleconferencing capability, and I have used Slack, Skype, TeamViewer, Dropbox, WebEx, GoToMeeting, Google Hangouts, Google Calendar, Google Docs, and Google Drive.
    Featured Skill Email Support
    Social Media Advertising
    Canva
    Phone Communication
    Customer Service
    BPO Call Center
    Product Knowledge
    Interpersonal Skills
    Email Communication
    Data Entry
    Order Tracking
    Zendesk
  • $10 hourly
    • 4.9/5
    • (2 jobs)
    Are you seeking an expert Customer Support Specialist? You are looking at the right profile! I am an experienced customer service specialist who has been supporting numerous BPO companies. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of cause and providing a quick and efficient resolution to the customer's situation. Engaging, patient, and highly motivated customer service professional with four years of experience in the business industry. I’m an enthusiastic, conscientious, hard worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. Customer Support for BPO Companies - Email (Zendesk) - Chat (LiveEngage) - Social Media Management & Moderation Admin Work - Data Entry - Collecting emails and contact information - G-suite (Google Docs, Google Sheet) - File Conversion (PDF to Excel/Word) - Microsoft Office (Word, Excel/ CSV files, Outlook) - Internet Research My work-from-home office is fully equipped with everything that I need to work from here. I am equipped with both a webcam and a USB headset. I have full video/audio teleconferencing capability, and I have used Slack, Skype, TeamViewer, Dropbox, WebEx, GoToMeeting, Google Hangouts, Google Calendar, Google Docs, and Google Drive.
    Featured Skill Email Support
    Customer Support Plugin
    Data Entry
    BPO Call Center
    Technical Support
    Email Communication
    Customer Service
    Interpersonal Skills
    Product Knowledge
    Phone Communication
    Order Tracking
    English
    Zendesk
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    I'm Adrian Vanderlinder, and my journey is a testament to versatility and continuous growth. My academic foundation lies in Tourism and Business Administration, setting the stage for a career marked by diverse experiences and unwavering dedication. I'm driven by a relentless pursuit of professional growth, continuously seeking new challenges and opportunities to expand my horizons. My adaptable skill set and results-oriented mindset position me to excel in any industry or role I embrace. As a Sales Manager's Assistant in the real estate sector, I thrived in a competitive landscape, consistently delivering outstanding results. Building trust and rapport with clients is second nature to me, and I pride myself on my ability to navigate the intricate nuances of the real estate market. In another pivotal role, I served as a Business Group President's Assistant, where I played a crucial part in supporting strategic initiatives. This experience sharpened my organizational and leadership skills, further fueling my passion for making a difference. My journey also includes a role as a Customer Service Representative for a leading American bank. In this capacity, I honed my commitment to delivering exceptional service and creating positive customer experiences. I'm a dynamic professional poised to make a significant impact across diverse industries, embodying the spirit of versatility and excellence.
    Featured Skill Email Support
    Team Building
    Management Skills
    Sales
    Order Fulfillment
    Email Communication
    Customer Support
  • $5 hourly
    • 5.0/5
    • (6 jobs)
    𝐇𝐞𝐥𝐥𝐨 𝐭𝐡𝐞𝐫𝐞❗, 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮 𝐟𝐨𝐫 𝐯𝐢𝐬𝐢𝐭𝐢𝐧𝐠 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞. Here are some of my best qualities: 🔵Medical Coding 🔵Medical Assistant 🔵Data entry 🔵Email Handling 🔵Web Research 🔵Scan PDF to Excel 🔵Audio/Video/Podcast translation into text. 🔵Administrative Assistant ✔Capable of typing at a rate of 80 words per minute with a high level of accuracy. ✔Microsoft Office ✔Google Sheets ✔Excel Spreadsheets ✔The ability to spot errors ✔PowerPoint slides ✔Google Drive ✔Notion management ✔Ability to translate, especially English-Spanish and Spanish-English 🔴Availability 24/7 ▶𝗜 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝘁𝗼 𝗯𝗲 𝗮 𝘃𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗮𝘀𝘀𝗲𝘁 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗼𝗿 𝗻𝗲𝗲𝗱𝘀. My combination of technical expertise and strong work ethic make me an ideal candidate for any role. I'm confident that I can bring value to your organization and help you achieve your goals. ▶𝗜❜𝗺 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗯𝗿𝗶𝗻𝗴 𝗺𝘆 𝗸𝗲𝗲𝗻 𝗲𝘆𝗲 𝗳𝗼𝗿 𝗱𝗲𝘁𝗮𝗶𝗹 𝗮𝗻𝗱 𝘀𝘁𝗿𝗼𝗻𝗴 𝘄𝗼𝗿𝗸 𝗲𝘁𝗵𝗶𝗰 𝘁𝗼 𝗮 𝗻𝗲𝘄 𝗿𝗼𝗹𝗲, 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗮𝗻 𝘂𝘀𝗲 𝗺𝘆 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗱𝗮𝘁𝗮 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝘀𝘀. I'm excited to make a positive impact and contribute to your company's success. ▶𝗜 𝗮𝗹𝘀𝗼 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝗺𝘆 𝗺𝗮𝗶𝗻 𝗾𝘂𝗮𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗿𝗲 𝗺𝘆 𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗹𝗶𝘀𝘁𝗲𝗻 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗲 𝗰𝗹𝗶𝗲𝗻𝘁❜𝘀 𝗻𝗲𝗲𝗱𝘀, my willingness to help and my empathy with the client. Therefore, I work with the intention of providing an effective solution to your needs, always with good treatment. I'll make sure you won't regret hiring me.
    Featured Skill Email Support
    Document Translation
    Data Analysis
    Microsoft Word
    Microsoft Excel
    Communication Etiquette
    Email Communication
    Data Entry
    Interpersonal Skills
    Customer Support
  • $9 hourly
    • 5.0/5
    • (4 jobs)
    I am a bilingual professional specializing in virtual assistance, chat and email support, and social media content creation. With over 5 years of experience in customer service roles at companies like FedEx and TransPerfect, I deliver precise and effective support in both Spanish and English. Additionally, I have experience in video editing using CapCut and graphic design in Canva, making me an asset for brands looking to enhance their digital presence. I hold a degree in International Business, equipping me with strong organizational, administrative, and problem-solving skills. Ready to start immediately.
    Featured Skill Email Support
    Multitasking
    Administrative Support
    Data Entry
    Time Management
    Microsoft Office
    Problem Solving
    Content Moderation
    Canva
    Social Media Content Creation
    Video Editing
    Customer Service
    Online Chat Support
    Virtual Assistance
  • $30 hourly
    • 5.0/5
    • (16 jobs)
    Greetings, I am Miguel Santana, focusing on exports, lead generation, B2B meetings, and trade expertise. My operations are centered in the Dominican Republic and Atlanta. Managing my own enterprise, I extend a cordial invitation to explore legalaffairsdr.com, where you can peruse the array of services I provide. Furthermore, I maintain subscriptions to platforms like Panjiva and ZoomInfo platforms!
    Featured Skill Email Support
    Sourcing
    B2B Lead Generation
    Economics
    Interpersonal Skills
    Business Research
    Customer Support
    Business Intelligence
    Translation
    Product Knowledge
    Lead Generation
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