Dear future employer,
Greetings! My name is Mayada, and I am excited to offer my diverse skill set, dedication, and commitment to delivering top-notch customer satisfaction as a freelancer in a fast-paced environment. If you are seeking an all-around professional, you have come to the right place.
Allow me to provide you with an overview of my background and qualifications. I am a Top-Rated freelancer with over 5 years of experience in Customer Satisfaction, Virtual Assistance, and Sales.
Throughout my professional journey, I have accumulated valuable expertise and consistently exceeded expectations in every role I have undertaken. Here are some highlights of my qualifications:
Customer Service: I began my career as an International Customer Service Representative at Vodafone UK, where I managed thousands of customers in the UK and Ireland. During this time, I effectively de-escalated situations, resolved complaints and technical issues, and significantly improved overall customer satisfaction rates within my team. I also played a pivotal role in training new team members, ensuring their success. In addition to providing exceptional service, I excelled in sales, creating innovative approaches that led to numerous successful deals and making me the top achiever in the organization.
Exam Invigilation: As an Exam Invigilator at the British Council, I gained invaluable experience in monitoring exam sessions, organizing students, and enforcing policies. I maintained a friendly and professional rapport with students, ensuring a calm and focused environment even in high-pressure situations. My effective communication skills enabled me to provide clear instructions, address inquiries, and overcome challenges during examinations. Furthermore, my strong organizational and time management abilities enabled me to efficiently manage exam schedules, ensuring compliance with allocated timeframes.
E-Commerce Expertise: I have extensive experience in the e-commerce sector, having worked with prominent companies such as elGrocer and WoodWatch. At elGrocer, I handled customers from all over the United Arab Emirates, providing exceptional support in both Arabic and English through various channels such as calls, emails, and live chat. Additionally, I served as an interpreter, facilitating communication between non-English speaking departments and diverse customers. At WoodWatch, I delivered top-notch customer service to high-profile customers worldwide, even during peak query periods.
Virtual Assistance and Video Editing: I served as a Virtual Assistant and Video Editor for TPIO, an Australian business. In this role, I managed high-profile businesses by creating email campaigns using Mailchimp, organizing meetings for up to 500 individuals via Zoom, monitoring the meetings, and providing video editing services. I also generated daily reports for new team members and addressed their inquiries.
In addition to my extensive experience, I possess a wide range of technical skills and proficiency in various tools, including Zendesk, Freshdesk, Trengo, Notion, Trello, Slack, Lightspeed, Returnista, Zoho CRM, Sendbird, Mailchimp, Roundcube, WordPress, Systemio, Square, Canva, Filmora, Teachable, and Zoom. Furthermore, I am continuously eager to acquire new skills and knowledge.
One of my unique strengths is offering bilingual services in English and Arabic, enabling me to cater to a wider customer base and provide exceptional support.
I am thrilled at the prospect of discussing your requirements further and embarking on a new challenge where we can achieve remarkable outcomes together. I eagerly await the opportunity to connect with you through a call.
Thank you for considering my application. I look forward to the possibility of working with you.
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English to Arabic Translation
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