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Hire the best Email Support Freelancers in Alexandria, EG

Check out Email Support Freelancers in Alexandria, EG with the skills you need for your next job.
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Rating is 4.7 out of 5.
4.7/5
based on 144 client reviews
  • $15 hourly

    • 4.9/5
    • (8 jobs)
    Dear future employer, Greetings! My name is Mayada, and I am excited to offer my diverse skill set, dedication, and commitment to delivering top-notch customer satisfaction as a freelancer in a fast-paced environment. If you are seeking an all-around professional, you have come to the right place. Allow me to provide you with an overview of my background and qualifications. I am a Top-Rated freelancer with over 5 years of experience in Customer Satisfaction, Virtual Assistance, and Sales. Throughout my professional journey, I have accumulated valuable expertise and consistently exceeded expectations in every role I have undertaken. Here are some highlights of my qualifications: Customer Service: I began my career as an International Customer Service Representative at Vodafone UK, where I managed thousands of customers in the UK and Ireland. During this time, I effectively de-escalated situations, resolved complaints and technical issues, and significantly improved overall customer satisfaction rates within my team. I also played a pivotal role in training new team members, ensuring their success. In addition to providing exceptional service, I excelled in sales, creating innovative approaches that led to numerous successful deals and making me the top achiever in the organization. Exam Invigilation: As an Exam Invigilator at the British Council, I gained invaluable experience in monitoring exam sessions, organizing students, and enforcing policies. I maintained a friendly and professional rapport with students, ensuring a calm and focused environment even in high-pressure situations. My effective communication skills enabled me to provide clear instructions, address inquiries, and overcome challenges during examinations. Furthermore, my strong organizational and time management abilities enabled me to efficiently manage exam schedules, ensuring compliance with allocated timeframes. E-Commerce Expertise: I have extensive experience in the e-commerce sector, having worked with prominent companies such as elGrocer and WoodWatch. At elGrocer, I handled customers from all over the United Arab Emirates, providing exceptional support in both Arabic and English through various channels such as calls, emails, and live chat. Additionally, I served as an interpreter, facilitating communication between non-English speaking departments and diverse customers. At WoodWatch, I delivered top-notch customer service to high-profile customers worldwide, even during peak query periods. Virtual Assistance and Video Editing: I served as a Virtual Assistant and Video Editor for TPIO, an Australian business. In this role, I managed high-profile businesses by creating email campaigns using Mailchimp, organizing meetings for up to 500 individuals via Zoom, monitoring the meetings, and providing video editing services. I also generated daily reports for new team members and addressed their inquiries. In addition to my extensive experience, I possess a wide range of technical skills and proficiency in various tools, including Zendesk, Freshdesk, Trengo, Notion, Trello, Slack, Lightspeed, Returnista, Zoho CRM, Sendbird, Mailchimp, Roundcube, WordPress, Systemio, Square, Canva, Filmora, Teachable, and Zoom. Furthermore, I am continuously eager to acquire new skills and knowledge. One of my unique strengths is offering bilingual services in English and Arabic, enabling me to cater to a wider customer base and provide exceptional support. I am thrilled at the prospect of discussing your requirements further and embarking on a new challenge where we can achieve remarkable outcomes together. I eagerly await the opportunity to connect with you through a call. Thank you for considering my application. I look forward to the possibility of working with you.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Data Entry
    Customer Service
    Ecommerce Website Development
    Zendesk
    Slack
    Squarespace
    Mailchimp
    WordPress
    Shopify
    Magento
    Customer Support
    English to Arabic Translation
    Arabic to English Translation
    Translation
    Arabic
    Online Chat Support
  • $8 hourly

    • 5.0/5
    • (8 jobs)
    Welcome! I'm Abdelrahman, your go-to Virtual Assistant with a passion for delivering seamless customer experiences and streamlining recruitment processes. With a solid background in customer service and a knack for talent acquisition, I'm here to optimize your business operations and help you thrive. 🎯 What I Can Do for You: ✅ Customer Service Excellence: I bring 5+ of hands-on experience in providing top-notch customer support across various industries. From promptly addressing inquiries to resolving issues with finesse, I ensure every interaction leaves a positive impact. ✅ Recruitment Expertise: My skills extend to the world of talent acquisition. Whether you need to identify, screen, and onboard the best candidates or streamline your recruitment process, count on me to deliver exceptional results. ✅ Administrative Efficiency: I am your organizational guru. From managing calendars and appointments to handling emails and data entry, I thrive on keeping your administrative tasks on track and your operations running smoothly. ✅ Communication Pro: Expect clear, concise, and professional communication in every interaction. Whether it's drafting emails, creating reports, or coordinating team efforts, my written and verbal skills are top-notch. 🔥 Why Choose Me: 🌟 Proven Track Record: With a portfolio of successful projects and a string of satisfied clients, I've demonstrated my ability to exceed expectations consistently. 🌟 Tailored Solutions: I understand that every business is unique. I listen closely to your needs and tailor my approach to fit your goals and challenges perfectly. 🌟 Efficiency with Excellence: I believe in getting things done, and getting them done right. My attention to detail and commitment to quality ensure efficient results without compromising on excellence. 🌟 Collaborative Spirit: Your success is my success. I thrive in collaborative environments, and I'm dedicated to contributing my skills and insights to help you achieve your business objectives. Let's connect and discuss how I can elevate your customer service, recruitment efforts, and overall business efficiency. Feel free to reach out, and let's embark on this exciting journey together!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Business Development
    B2B Lead Generation
    B2B Marketing
    Product Knowledge
    Communication Etiquette
    Omnichannel Marketing
    Customer Support
    Sales
    Ticketing System
    CRM Software
    Interpersonal Skills
    Learning Management System
    Order Tracking
    Team Management
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    As a Customer Service Escalations Specialist, I possess extensive expertise in addressing intricate customer challenges that require advanced resolution strategies beyond the capabilities of standard support teams. My role involves a comprehensive analysis of multifaceted issues, leveraging critical thinking and problem-solving skills to investigate and resolve situations that demand a higher level of intervention. I am committed to elevating customer satisfaction by providing tailored solutions and fostering positive relationships, ensuring that every concern is meticulously addressed with professionalism and care.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Inbound Inquiry
    Communications
    Customer Satisfaction
    Technical Support
    Quality Inspection
    Quality Assurance
    Customer Care
    Customer Service
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I am a graduate of faculty of Arts English department 2007. I have been working as an English teacher for four years, however translation was one of my favorite passions. I was working as a freelance translator for several years since I graduated and I have done some projects. I have an experience in translating, educational, psychological, maritime and engineering texts. I have translated texts from English to Arabic and vice versa. Besides translating texts, I also have an experience in editing, proofreading, creative writing and subtitling. Besides having experience in the teaching and translation field, I have also experience in the customer service field. I have joined Sutherland Global Services as a customer service agent then later as a supervisor. I have been working as a freelancer in the customer service field for 10+ years handling phone calls, chat support and email queue.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Zendesk
    Gmail
    Dropshipping
    Shopify Dropshipping
    Creative Writing
    English to Arabic Translation
    Customer Service
    Online Chat Support
    Customer Support
  • $10 hourly

    • 5.0/5
    • (25 jobs)
    I am an enthusiastic, hard working person. I have over 8 years experience in customer service field including 4 years as a customer service Supervisor/Team Manager. I am a graduate from Alexandria University, faculty of Commerce, Accounting Major. I have worked as a supervisor/Team Manager in Sutherland Global Services "AT&T" and The Book Depository Egypt "An Amazon Company".
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Online Chat Support
    Communication Etiquette
    Customer Support
    Supervision
    Customer Service
    Management Skills
    Quality Assurance
    Microsoft Excel
    Email Communication
    Data Entry
    Google Workspace
    Microsoft Office
  • $3 hourly

    • 4.9/5
    • (7 jobs)
    Since working from home is a life saver these days, joining Upwork is a great opportunity to use my skills to foster and enhance the projects I will be involved with, I believe hard work and self-motivation are keys towards success. Graduated from Alexandria University the faculty of Commerce with a major of Business Administration. Solid experience in the area of customer services, having worked with three Major organizations, in fields of (Banking- Airlines-Telecommunications) Looking forward to maximize your business results through a wide range of tasks that include bank products familiarization, web research, product updates, transcript, Arabic-English Translation, form completion,  IOS app testing, writing, typing and more Also am willing to train, if your needed task will require some training before getting started
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Medical Writing
    Investment Banking
    Client Interview
    Content Moderation
    English to Arabic Translation
    Arabic to English Translation
    Virtual Assistance
    Customer Support
    Product Knowledge
    General Transcription
    Travel & Hospitality
    Proofreading
    Online Chat Support
    Email Communication
  • $10 hourly

    • 4.5/5
    • (9 jobs)
    Highly motivated, well-spoken Onboarding Specialist with 9 years of experience. --My experience: -Onboarding Specialist at Hyros.com -Onboarding/Sales Rep at Jibble.io -Virtual Assistant for the network marketer Rakan Khalifa (IG: @therakankhalifa) -Voice support/email support at UPS -Tech Support at Vodafone UK -Tech support at Altice USA -Customer Loyalty group at AT&T -Billing support at AT&T -Sales assistant office at AT&T
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Phone Communication
    Egyptian Arabic Dialect
    Communication Etiquette
    Communication Skills
    Content Moderation
    Customer Satisfaction
    General Transcription
    Customer Support Plugin
    Intercom
    Product Onboarding
    Arabic
    English
  • $7 hourly

    • 4.4/5
    • (5 jobs)
    A dedicated professional with a background in customer service. My experience includes working as a customer service representative at Vodafone UK, Joymax (a gaming center located in the Uk and Philipines), and Booking.com accounts before starting working on Upwork. In addition to my work experience, I am expanding my knowledge in business and commerce through my studies. This academic pursuit has equipped me with a solid understanding of market dynamics and customer needs. With a strong commitment to excellence, effective communication skills, and a passion for customer satisfaction, I strive to make a positive impact in both my professional and personal pursuits. I am excited to leverage my experiences and skills to contribute to the world. I'm familiar with Tableau, Power BI, Cisco, Salesforce, Zoiper, Microsoft Office, and Excel.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Technical Support
    Training
    Coaching
    Quality Control
    Complaint Management
    Online Chat Support
    Phone Support
    Customer Support
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I am a dedicated Client Success Manager and former dentist who believes that passion is the cornerstone of excellence. After realizing that dentistry didn’t ignite my passion, I transitioned into customer service and tech support, where I discovered my true calling: helping clients and ensuring their success with products and services. I only take on roles where I can genuinely add value to both the company and myself, ensuring a meaningful and productive collaboration. My Philosophy and Approach My guiding principle is a conscientious approach to everything I undertake. Throughout my life, whether as a student or a professional, I have consistently demonstrated hard work, integrity, and a results-driven mindset. I focus on identifying and addressing flaws in processes, not to cast blame, but to foster improvement and efficiency. In customer care, I prioritize treating every client as a person with unique needs, not just as a number. This human-centered approach ensures that clients feel valued and understood, which in turn builds strong brand loyalty and satisfaction. Professional Experience and Skills Client Success and Human-Centered Support: I excel in understanding and addressing client needs, providing personalized and effective support that enhances their experience with products and services. Healthcare and SaaS Knowledge: My background as a former dentist gives me a unique perspective and insight into the healthcare sector, which I leverage to offer relevant and empathetic support, especially in tech-driven environments. Product Research and Development: Leveraging client feedback, user testing, and market knowledge, I actively contribute to product development and refinement. My experience includes analyzing customer insights to identify areas for improvement and collaborating with development teams to implement enhancements that align with market demands and user expectations. Clear and Empathetic Communication: With strong interpersonal skills, I ensure that all communications are clear, professional, and empathetic, fostering trust and positive relationships with clients and colleagues. Problem-Solving and Continuous Improvement: I am proactive in identifying areas for improvement and implementing effective solutions, continuously seeking ways to enhance operational efficiency and the client experience. Why Choose Me I bring a blend of medical knowledge and tech support expertise, coupled with a deep commitment to delivering exceptional customer service. My approach is not just about meeting expectations but exceeding them, ensuring that every client interaction is meaningful and adds value. If you are looking for a reliable and diligent professional who treats each task with the utmost care and attention, I am confident that I am the right fit for your needs. Let’s connect and discuss how I can contribute to your success!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Communication Skills
    Customer Service
    Phone Support
    Inbound Inquiry
    Online Chat Support
    Arabic
    English
    Medicine
    Project Management
    Product Management
  • $30 hourly

    • 5.0/5
    • (7 jobs)
    In short, I am a Multipotentialite! I have been working as a C-level Executive Assistant for clients based in Dubai, Riyadh, Cairo, Turkey and New York! I have gained comprehensive experience by holding a plethora of titles in various industries. First, I worked in the digital marketing field doing content writing, blogging, SEO, and managing Ads and social media managing for several clients. I later enriched my experience as an Executive Assistant for a school principal for top-notch schools handling all her administrative and managerial tasks while teaching IGCSE and AS-Level Physics for upper grades (9, 10, 11). Afterwards, I was promoted to CAIE administrator and registrar for the British Council and Emkan. Second, I further enhanced my experience and my English language skills while teaching Conversational English at New Horizons as I scored an 8.5/9 on the IELTS exam. Moreover, I worked as an Executive Assistant for the HR manager of Andalusia Group Hospitals. I also take some projects as a QA Software Engineer, which gave me an edge in my current roles with attention to detail and experience in reviewing websites. In my free time, I study different subjects to enrich my horizons including psychology, human resources, interpersonal skills, public relations, entrepreneurship, project management, coding and many more! I also enjoy reading books and writing reviews about them on my Goodreads profile! Meanwhile, I work for a couple of organizations as an Executive Assistant with various and diverse tasks including but not limited to the following: 1- Diary Management 2- Travel Planning & Itinerary Design 3- Research and Information Summary 4- Documents & Materials Design 5- Inbox Management 6- Filing and Data Backup 7- Contacts management 8- Presentation design 9- Minutes taking 10- Action Item follow up 11- Event coordination 12- Project Management 13- Written and verbal communication on behalf of the executive 14- Lifestyle management 15- Basic bookkeeping 16- Office management 17- Admin support team leading 18- Editing/proofreading 19- PR & Networking for organization/CEO/President 20- Organization 21- Time management 22- Setting productivity systems to save time and resources. Also, the following are tools that I am confident using: 1- Google Suite 2- MS Office 3- Slack 4- AgoraPulse 5- Hubspot CRM 6- Canva 7- Kajabi 8- Trello 9- MeisterTask 10- Sortd 11- TwitterDeck 12- Zoom 13- Zapier 14- Notion Hire me for your project if you think my skills fit your needs and I can guarantee we will achieve your plans, as your work will be finished before the time intended, and with the highest quality.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Communications
    Google Workspace
    Meeting Agendas
    Task Coordination
    Document Review
    Scheduling
    Review
    Data Entry
    English
    Egyptian Arabic Dialect
    Microsoft Office
  • $30 hourly

    • 5.0/5
    • (3 jobs)
    Navigating the dynamic realms of technology and e-commerce, I, Tuqa Seleem, have dedicated myself to transforming ambitious projects into streamlined successes and optimizing operations for peak efficiency. My journey began in the unlikeliest of places—a college job as a telemarketer. Tasked with both client communication and backend scheduling, I encountered a chaotic system ripe for improvement. Through meticulous coordination and a newly devised follow-up system, I unearthed overlooked opportunities, leading to our call center's unprecedented sale directly over the phone. This pivotal moment ignited my passion for leveraging clear communication, organization, and innovative problem-solving to drive business growth. Leveraging years of experience, I’ve crafted a unique approach that intertwines the art of meticulous planning with the precision of tactical execution. This philosophy has propelled startups and established companies alike toward operational excellence and project victories. I understand the hurdles you face: misaligned teams, slipping deadlines, and the ever-present challenge of maintaining quality without sacrificing speed. These aren't just obstacles; they're opportunities to innovate and improve. My strategy focuses on: -Cultivating Enhanced Operational Efficiencies: By implementing SOPs and improved systems, I've uplifted clients' operational processes, achieving at least a 30% increase in work efficiency. -Steering Projects to Successful Completion: such as the implementation of various SaaS platforms, from dropship systems and 3PLs to customer service solutions and CRMs. -Leveraging data insights and analysis to optimize growth and resolve challenges: I have created several complex analytical systems and reports that helped companies reduce costs by 15% in specific areas of business as well as spot areas of improvement and optimization. -Fostering Great Communication with Stakeholders and Project Team: My strong communication skills and proven ability to lead teams effectively have been instrumental in driving project success. I excel in fostering collaboration, resolving conflicts, and motivating team members to achieve their best performance. But don’t just take my word for it. Check out my profile for glowing testimonials from clients who've witnessed the transformative impact of my work as a testament to my dedication and results. Are you ready to elevate your business operations and see your projects not just start but soar? Let's connect
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Project Management
    Administrative Support
    Executive Support
    Dropshipping
    Business Operations
    Ecommerce Support
    Customer Relationship Management
    Task Coordination
    Scheduling
    Virtual Assistance
    Email System
    Operations Management Software
    Problem Solving
    Data Entry
  • $15 hourly

    • 4.9/5
    • (8 jobs)
    Hello future employer, My name is Farah and if you are looking for an all-round freelancer who can offer you a diverse experience that come with dedication, commitment, and top-notch customer satisfaction, all while working in a fast-paced environment, then you have reached your destination! Let me tell you more about myself, I’m a Top-Rated freelancer with extensive experience in Customer Satisfaction (5+ years), Virtual Assistance, and Sales! How did I gain all that knowledge and was able to over-deliver in all the jobs I’ve taken? Here’s a quick sum-up of some of my qualifications: 1- Starting out as a Sales Agent at FAS where I generated leads, followed them through, and closed many deals to end up being their all-time top achiever! 2- International Customer Service Representative at Vodafone UK where I handled thousands of customers in the UK and Ireland, managed to de-escalate situations, solve complaints & technical issues, and improve overall customer satisfaction rates within my team while helping new team members by giving them the proper training. I always strive to improve not only my numbers and performance but those of my teammates too! 3- Being a Customer Service Representative at Teleperformance where I was responsible for the Western Union account in which I handled all wire transfer requests through Phone, Email, and Chat. I also held another position where I was their interpreter as I helped Non-English speaking customers reach out to several companies with diverse requests and worked as a middleman between those companies and our customers. 4- E-Commerce extensive experience as I worked with: - GlobalGrow on many accounts like Zaful, DressLily, and Rosegal. I handled many aspects like shipments, billings and refunds, pre-sale queries, and general customer support. - WoodWatch as I dealt with many high-profile customers from all around the world and always delivered top-notch customer service experience even with very high numbers of queries (especially during Christmas). - iHerb, where I helped customers in the health niche by providing information, handling orders and shipping, billings and refunds, and sometimes sales too! 5- Virtual Assistant and Appointment Setter for IPO Architects. Handling high-profile businesses was my normal day as I conducted calls, asked business owners perfect questions, and finally convince them to schedule appointments with our managers to talk terms and do business! Lastly, I have a Bachelor of Business Administration which tells you I don't just have experience but also have the knowledge to back it up! Regarding technical skills, I have mastered many tools like: - Shopify - Zendesk - Freshdesk - Trengo - Notion - MS Suite - Trello - Slack - Lightspeed - Returnista - Openphone - HubSpot - Zoho CRM And I’m always ready to learn more! I’m a tech-savvy and I offer Bilingual services in both English and Arabic so I can help my customers better. I can’t wait to jump on a call with you to discuss further and start a new challenge where we can achieve so much together!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Product Knowledge
    Customer Satisfaction
    Customer Service
    Email Communication
    Communications
    Management Skills
    Sales
    English
    Phone Support
    Social Media Management
    Complaint Management
    Online Chat Support
  • $7 hourly

    • 5.0/5
    • (4 jobs)
    A 3 year experienced customer service and telemarketing agent and two years as a travel agent, worked for multiple multinational corporations in the fields of telecommunication, tourism and sales, in addition to being an English instructor for over than a year (open for inbound and outbound calls)
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Real Estate Cold Calling
    Online Chat Support
    Customer Relationship Management
    Customer Satisfaction
    Customer Support
    Sabre
    Microsoft Office
    Outbound Sales
    Lead Generation
    Telemarketing
    Cold Calling
    Customer Service
  • $12 hourly

    • 4.9/5
    • (29 jobs)
    I am an experienced Telemarketer in various fields (as a fronter then promoted to be a closer), a cold caller and an appointment setter in the real estate field, also in customer care. I have the abilities and skills to be an appointment setter, cold caller, telemarketer, and customer service representative (email/SMS campaigns, live chat, inbound calls), I have been doing this for 3 years, I learned that tonality is always the key, I always go by this saying: "It's not about what you say, It's how you say it".
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Product Knowledge
    Ecommerce
    Customer Satisfaction
    Customer Support
    Phone Communication
    Telemarketing
    English
    Online Chat Support
    Cold Calling
    Customer Service
  • $7 hourly

    • 5.0/5
    • (1 job)
    Hi, I'm Abdelrahman Ahmed, I usually go by Oliver, I am a seasoned customer service representative and manager with over 8 years of experience. I've successfully led teams and optimized operations to ensure top-notch customer satisfaction. My expertise includes: - Exceptional customer support and problem-solving - Efficient team management and leadership - Proficiency in CRM systems like Slack and Zendesk - Strong communication skills in English and Arabic - Microsoft Office 365 and Google Suite expertise - Real-time management and executive assistance - Attention to detail and time management - Conflict resolution and adaptability I'm passionate about delivering outstanding service and fostering customer loyalty. Let's work together to exceed your customer service goals!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Team Management
    Online Chat Support
    Customer Care
    Customer Support
    Administrative Support
    Customer Service
    Data Entry
    Email Communication
  • $14 hourly

    • 5.0/5
    • (1 job)
    Quality is remembered long after the price is forgotten. My name is Mahmoud and if you are looking for an all-round freelancer who can offer you a diverse experience that comes with dedication, commitment, and top-notch customer satisfaction, all while working in a fast-paced environment, then you have reached your destination! Who Am I? I'm a dedicated professional with a rich history of Customer Satisfaction experience at Vodafone Global Operations, where I've honed my skills in various roles. My passion for customer-centric solutions is matched only by my expertise in delivering them. Professional Journey: 📚🔎 Throughout my tenure at Vodafone Global Operations, I've donned multiple hats, each contributing to my journey: Customer Service Excellence (2016-2019): As a Customer Service Representative on the Halo System, I expertly handled customer queries with thousands of tickets. My commitment to customer satisfaction rates earned me the title of a "Floorwalker," a leadership position that underlines my dedication to service excellence. Leadership & Multifaceted Expertise (2019-2020): In the role of FloorWalker, I assumed a leadership position, spearheading a team of Customer Service Representatives. My responsibilities spanned from team scheduling to new member training, KPI monitoring, and providing crucial support for handling escalated complaints. Subject Matter Expertise (2020-2021): As a Subject Matter Expert, I delved into the intricate world of customer complaints, reporting (with a special focus on Excel), pivot tables, and complaints processing. My role didn't stop at resolution; I analyzed reports to identify process enhancements, fostering continuous improvement and enhancing my ability to provide targeted team training. IoT Customer Service Proficiency (2021-2022): In this role, I specialized in handling Web Chat queries from the UK, South Africa, and Greece. My expertise encompassed the entire customer service journey for IoT devices, from purchase to activation, troubleshooting, and complaint resolution. I excelled in documentation, reporting, and monthly KPI monitoring. Billing Relationship Analyst (2022-2023): In this dynamic role, I managed business-level invoices, meticulously auditing them to ensure accuracy. My client-facing interactions extended to companies, managers, business owners, and stakeholders. I spearheaded the invoice issuance process, reviewed invoices to guarantee billing precision, and was responsible for comprehensive account audits and timely reporting. My Toolkit: 🛠️⚙️ My proficiency extends to Excel, which I've extensively used throughout my professional journey. Being a fluent English speaker with a native accent, and a native Arabic speaker, I offer bilingual services, ensuring effective communication in both languages. ☼ Technical Expertise: ► Slack ► Microsoft Office suite (Excel Expert) ► CRM (Internal Vodafone System) ► Google Office suite ☼ Soft skills: ► Fluent English ► Native Arabic ► Great communication skills ► Eager to learn while also being a fast learner ► Detail-oriented and goal-oriented ► Ability to lead and train team members ► Active listening Why Choose Me? 👌🏼💪🏼 Proven Customer Satisfaction: My track record at Vodafone Global Operations showcases my commitment to customer satisfaction. I've consistently achieved top customer satisfaction rates, demonstrating my dedication to providing exceptional service. Versatility in Leadership: With experience as a FloorWalker, I've demonstrated strong leadership skills. I've led and trained a team of Customer Service Representatives, managed schedules, monitored KPIs, and supported team members in handling escalated complaints. Continuous Improvement: My role as a Subject Matter Expert involved analyzing reports to identify areas for process improvement. I actively contributed to enhancing overall processes and provided training to team members based on identified weaknesses. Multilingual Communication: As a bilingual English and Arabic speaker, I ensure effective and empathetic communication with a diverse customer base. This skill expands your team's reach and impact. Technical Proficiency: I'm an expert in Excel and have used it extensively throughout my professional career. This technical prowess complements my customer service skills, enabling data-driven decision-making and efficient reporting. Training and Mentorship: My leadership experience extends to training and mentoring team members. I have a proven ability to share knowledge and empower others with the skills and insights they need to excel in their roles. Customer-Centric Approach: I understand that a Customer Service Agent is often the first line of interaction between a business and its customers. I'm dedicated to ensuring a positive and memorable experience for every customer, contributing to high satisfaction rates.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Ticketing System
    Customer Support
    Customer Analysis
    Data Entry
    Customer Satisfaction
    Data Analysis
    Microsoft Excel PowerPivot
    Technical Support
    Management Skills
    Team Building
    Team Management
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    As a highly motivated and results-driven individual, I have a proven track record of success in managing projects and leading teams. With excellent communication skills and a strong work ethic, I am confident in my ability to make a valuable contribution to any organization.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    HR & Recruiting Software
    Recruiting
    Voice-Over
    Translation
    Training
    Customer Support
    Customer Satisfaction
    Resolves Conflict
    Presentations
    Customer Feedback Documentation
    Business Presentation
    Microsoft Excel
    Online Chat Support
    Team Management
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Every brand has a story behind it - whether that is one that leaves customers feeling informed and educated, or one that sparks joy and delight. I'm passionate about not only defining and articulating that story, but also developing and implementing creative campaigns which companies can utilize to tell that story and maximize their reach. We're living in an exhilarating time where you can reach millions of people through so many different channels. That being said, to build a brand or make a successful campaign, you need to identify the right audience and craft the right story. My passion for communication drew me to telemarketing and sales, where I have worked with clients across a range of industries, including real estate, medical insurance, customer service, education and technology. Currently I'm looking for a job where I can utilize my skills and experience for the benefit of my employer and myself.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Insurance
    Customer Support
    Education Presentation
    Outbound Sales
    Telemarketing
    Education
    Sales
    Cold Calling
    Customer Service
    Real Estate
  • $7 hourly

    • 4.7/5
    • (2 jobs)
    Providing over 4 years of experience in the Business solutions field whether customer support or inbound/outbound sales. I am looking for opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where can launch my career and build a valuable skill set. And upgrade my skills to take the company to the next level. Experienced in ticket and CRM systems such as: -Zendesk, Salesforce, Hubspot, Zoho, Siebel, etc. -Dialer knowledge ( Vicii, go auto dial, Isabelle). Four years of expertise working with international accounts as a Business Development Representative, including working on Customer Service oriented projects, and Revenue Focused projects. ( Vodafone, At&t, booking.com) I'm open to all sorts of projects and will be happy to help wherever I can.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Communication Skills
    Product Knowledge
    B2B Marketing
    B2B Lead Generation
    Learning Management System
    CRM Software
    Internal Communications
    Omnichannel Marketing
    Ticketing System
    Interpersonal Skills
    Business Development
    Customer Service
    Sales
    Virtual Assistance
  • $12 hourly

    • 5.0/5
    • (89 jobs)
    You need a target lead generation machine for developing consistent new leads and prospects to grow your business. I can provide you that and more: • Finding accurate, and fresh new potential clients for your business and add them to your lead generation machine. • Provide you with the right decision-maker and their email address to reach out to them. • Sending cold emails to get a meeting with clients. • Provide you with a follow-up strategy. I'm expert searching social media platforms including LinkedIn. Also, I work with other tools/sites to find email addresses: "Clearbit - Mail Tester- Email Hunter- Datanyze- Data.com- Manta and other chrome extensions for extraction data".
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Voice Acting
    Voice-Over
    Social Media Marketing
    Administrative Support
    Cold Calling
    Telemarketing Script
    Phone Support
    B2B Marketing
    Appointment Setting
    List Building
    LinkedIn
    Sales Lead Lists
    Lead Generation
  • $25 hourly

    • 5.0/5
    • (6 jobs)
    I have over three years of experience in technology support and customer service. My areas of expertise include software troubleshooting, internet troubleshooting, audio/video diagnostics and repair, code debugging, and multitasking. Additionally, I possess a strong background in front-end programming.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Virtual Assistance
    Product Knowledge
    Amazon EC2
    Amazon S3
    Customer Support
    Cloud Computing
    Technical Support
    Phone Support
  • $10 hourly

    • 4.9/5
    • (4 jobs)
    ⭐⭐⭐⭐⭐ “He is the kindest person I have talked with in a long time. Completely understood our problem and offered solutions.” - Liz, one of my customers. ⭐⭐⭐⭐⭐ ”Ahmed is, without question, the best customer service representative! Professional, courteous.... wonderful experience to work with him!” - Susan, one of my customers. 🌟 Leader in Customer Support: — Consistently maintained NPS above 90%. (Check portfolio for proof) — Exceeded KPIs by 100% for three quarters in 2020-2021. (Check portfolio for proof) — Extensive experience in telecom, including AT&T, and Vodafone UK. — Proficient in serving diverse demographics, billing processes, and handling senior customers. — Experienced in integration for enhanced customer service. 💬 Tech-Savvy: — Proficient with a wide range of top-notch tools including: Zendesk, Slack, Google Meet, Skype, Intercom, Gorgias, HubSpot and Salesforce. — Adaptable to new tools and technologies with ease. — Equipped with M2 MacBook Air for seamless workflow. Let's collaborate to drive your business forward and deliver exceptional customer satisfaction. Reach out today to explore how we can achieve your goals together!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    IT Support
    Order Tracking
    Customer Service Training
    Payment Processing
    Customer Feedback Documentation
    Social Media Management
    Ecommerce Support
    Online Chat Support
    Order Processing
    Phone Support
  • $44 hourly

    • 5.0/5
    • (4 jobs)
    I am Electrical Power Engineer. I speak Arabic أنا أتحدث العربية I have experience in: Project Management. Building Database systems. Customer Service. Call Centers. English < > Arabic Translation/Proofreading I can prepare translation for: Japanese <> Arabic Russian <> Arabic Russian <> English
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Scala
    Customer Retention
    English to Arabic Translation
    Search Engine Optimization
    Project Risk Management
    Google Cloud Platform
    Elearning
    Blockchain
    Technical Support
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    I have several years of experience working as an administrative assistant and I am confident in my skills and abilities in this role. I am now looking to expand my opportunities and reach a wider client base. On my profile, I will highlight my experience in managing agencies, schedules and organizing meetings. I will also emphasize my strong communication skills, attention to detail, and ability to multitask effectively.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Translation
    Customer Service
    Data Entry
    Computer Skills
    Recipe Writing
    Management Skills
    Receptionist Skills
    General Office Skills
    Customer Support
  • $10 hourly

    • 3.5/5
    • (1 job)
    4+ years in Software Engineering & Support Leveraged 2+ years of technical support and software engineering expertise to excel in a 2+ year in M365 technical support. Demonstrated strong communication, sales, account management skills during my tenure at Intouch.com, exceeding expectations in both technical support and client service.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    PowerPoint Presentation
    Remote Connection Support
    Customer Support
    IT Support
    Technical Support
    English
    Arabic
    Customer Service
    Online Chat Support
    Phone Support
    Zendesk
    Office 365
    Microsoft 365 Copilot
  • $10 hourly

    • 5.0/5
    • (1 job)
    I'm a Front-End developer who specializes in WordPress Development ✔️ with over 6 years of experience. I have developed all kinds of WordPress Websites Here is a summary of what I can do with WordPress: ✔️ WordPress Website development ✔️ WordPress WooCommerce Store development ✔️ WordPress Theme development from scratch ✔️ WordPress Theme and Plugins customization ✔️ WooCommerce Customization ✔️ WordPress Errors fixing ✔️ WordPress Website upgrade ✔️ WordPress Hack fixing ✔️ WordPress Website speedup ✔️ WordPress Hosting services I also have a clear understanding of how SEO works, migration, Linux os, U/X, and more. If you are interested in my services, feel free to contact me. I will be glad to help you.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Web Hosting
    Domain Migration
    Web Host Manager
    Security Testing
    WordPress Development
    WordPress
    WordPress Plugin
    WordPress Theme
  • $9 hourly

    • 0.0/5
    • (1 job)
    Hi, this is Ahmed Salman I am living in Alexandria Egypt. I have 3+ years of experience in professional Customer Service and Support. I am highly motivated, learn quickly, and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, live chat support, ticket, and phone support and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction. Throughout my experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management, and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support, and social media marketing. I have good knowledge of Microsoft Word, Excel, Google Docs, Google Calendar, Google Spreadsheet, Gmail, and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services .
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Outbound Sales
    Outbound Call
    Real Estate Cold Calling
    Cold Call
    Telesales
    Appointment Scheduling
    Appointment Setting
    Case Studies
    CRM Software
    Mandarin Chinese to English Translation
    BPO Call Center
    Online Chat Support
    Virtual Assistance
    Customer Service
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