I am a Microsoft Certified Professional with over 8 years of Professional Experience.
I am a Microsoft Certified Solutions Expert (MSCE) in Productivity and Microsoft Certified Solutions Associate (MCSA) in Office 365. I have successfully cleared Microsoft Examinations: - MS-500, AZ-500, AZ-203, 70-346, 70-347, 70-341 & 70-410.
I possess excellent communication skills; I have excellent command on English language – both Written and Verbal.
I am enthusiastic, reliable, punctual, hardworking, and honest individual who has over 8 years of experience giving professional, efficient and high-quality services to my clients including many MSP’s across the globe.
I have worked as a Windows System Administrator, Office365 Technical Support Specialist, Azure AD Expert while being skilled in communicating with clients over phone, email and chat.
I have experience with Windows Client and Server Operating systems and their troubleshooting, Microsoft Office 365, Exchange Online and Exchange Sever On-Premises. I have also worked as a Helpdesk and Service Desk IT Technician and Customer Service representative.
My Areas of Technical Expertise are but not limited to:
1. Microsoft Office 365
2. Microsoft Azure and Azure Active Directory
3. Email Migrations to Office 365 - Exchange Server to Exchange Online (Office 365), Google to Office 365, GoDaddy to Office 365, IMAP to Office 365, Exchange Server Hybrid Deployment, Any other email hosting provider to Office 365.
4. Azure AD Connect (Directory Synchronization and Password Synchronization)
5. Windows Servers 2008R2 - Windows Server 2019.
6. ADFS, Federation with Office 365, Single Sign on, Password Writeback, SSPR, Multi Factor Authentication (MFA).
7. Active Directory, DNS, DHCP, DFS, File & Storage Services, Group Policy, IIS, Print Server, RDS (Terminal Server).
8. Exchange Sever 2010, 2013, 2016, 2019, Office 365 (Exchange Online) & Hosted Exchange.
9. Skype for Business, Microsoft Teams.
10. SharePoint Online & One Drive for Business.
11. Microsoft Office 2010, 2013, 2016 & Microsoft Office 365 Pro Plus.
12. Office 365 implementation, Support and Administration – Exchange Online, Office 365 Admin Center, Azure AD. Directory Synchronization using Azure AD Connect, MFA, Password Synchronization.
13. Migrate mailboxes to Office 365 (Exchange Online) using the following Microsoft methods - Cutover, Stage, IMAP, Hybrid Migration and PST Migration and Migration using third party tools like Skykick, Bittitan, etc.
14. Installing, configuring, and troubleshooting Outlook issues setting up Outlook profiles, Autodiscover, managing MX, CNAME and Autodiscover DNS records, Exchange Active Sync, IMAP and POP.
15. Setting up One Drive for Business, SharePoint Online in Office 365, Creating Team Sites, Communication Sites, Library and Lists with SharePoint Online, Managing permissions in SharePoint Online etc.
16. Setting up Microsoft Teams, Skype of Business Online, Audio Conferencing, Phone System, etc.
17. Installing, configuring and managing Windows Server 2008/2012/2016.
18. User and Groups management in Active Directory, Azure AD, Group Policies, Permissions, FSMO Roles, Home Folders, Adding/Removing Windows Workstations to and from an Active Directory Domain etc.
19. Windows PowerShell, Azure AD PowerShell, Skype for Business PowerShell, Active Directory PowerShell, Exchange Online PowerShell, Exchange Management Shell.
20. Conditional Access in Azure AD, Just in Time Access, Information Right Management in Azure, Secure Score, Creating and managing VM’s in Azure, Creating and managing Storage accounts in Azure, Setting up Virtual Machine (VM) in Azure.
I meet deadlines, and don’t make promises and commitments that I can’t keep. I am a team player but can steer the ship alone if need be. I can assure that your organization can rely on me for this role as I can perform all the tasks with complete dedication, honesty and will show my hard work.
Thanks, and Regards