Hire the best Email Support Freelancers in Portmore, JM

Check out Email Support Freelancers in Portmore, JM with the skills you need for your next job.
  • $18 hourly
    I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Freshdesk
    Light Project Management
    Inbound Inquiry
    Zendesk
    Sales Optimization
    Order Fulfillment
    Community Management
    Customer Support
    SaaS
    Chat & Messaging Software
    Technical Support
    Business with 10-99 Employees
    Critical Thinking Skills
  • $30 hourly
    Executive Virtual Assistant | Enhancing Your Efficiency and Focus Hello! I'm Alexia, an experienced executive virtual assistant dedicated to optimizing your productivity and streamlining your operations. With expertise in executive support, I offer a range of services tailored to your unique needs: -Calendar and Email Management: Meticulously organize your schedule and handle email correspondence, ensuring timely responses and effective communication. -Travel Arrangements: Take care of all your travel logistics, from booking flights and accommodations to creating detailed itineraries, ensuring seamless experiences. -Meeting Coordination: Efficiently schedule and coordinate meetings, both in-person and virtual, handling all logistics for productive collaborations. -Document Preparation and Proofreading: Prepare polished documents, presentations, and reports, ensuring accuracy and alignment with your brand standards. -Research and Analysis: Provide comprehensive research and insightful analysis on various topics, supporting your decision-making process. -Project Management Support: Assist in project coordination, task tracking, and deadline management, ensuring successful project outcomes. -Confidentiality and Data Management: Uphold strict confidentiality measures and handle sensitive information with the utmost discretion. Partner with me to seamlessly integrate into your workflow, benefit from personalized support, and gain more time and focus for your executive responsibilities. Let's enhance your efficiency and achieve your professional goals together. #virtualassistant #emailmanagement
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Form Completion
    Google Docs
    Light Project Management
    Online Chat Support
    Social Media Website
    Travel Planning
    Email Communication
    Administrative Support
    Office Administration
    Phone Communication
    Communications
    Social Media Management
    Content Creation
  • $15 hourly
    My Customer Service journey started in 2011 at local BPOs. This is where I gained a vast amount of experience being an agent, and assistant supervisor and also experienced/assisted with quality assurance for various teams and campaigns. My experience is broad enough to cover emails, chats, inbound call handling, and data entry to name a few. Amidst the pandemic, I sought out Customer Support for multiple E-commerce stores as a freelancer and I have been acquiring knowledge related to this industry since then. I've been trained in the following applications over the years: Helium 10, SuiteDash, GoHighlevel, Zapier, Trello, Zendesk, Tidio, Neto, Freshdesk, Google Workspace, Asana, Slack, Close, Zoom, ShipStation, Stripe, Shopify, Click-Up, and many other SaaS, just to name a few. My most recent role is moderating social media accounts for Red Rose Naturals and held the position of Executive Assistant to the COO of BlackCEO. I am currently the Senior Customer Service Representative for Tailwindpets and Voibella Beauty which has broadened my skills and expertise in managing Amazon Seller Central tasks and queries. I have excellent interpersonal and communication skills, am results-driven, and am an assiduous learner. I believe that everything worth doing is worth doing well to maintain and build loyalty and integrity.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Virtual Assistance
    Administrative Support
    Calendar Management
    Online Chat Support
    Zendesk
    Blog Commenting
    eCommerce
    Freshdesk
    Multitasking
    Zoom Video Conferencing
    Time Management
  • $6 hourly
    I’m a customer service representative with over two years experience within this field. I am proficient in using all Microsoft applications and well as tech savvy enough to use all other software and technologies, i have developed excellent customer service skills which includes rapport building, positive positioning as well as critical thinking skills. I’m a quick learner and i can be an asset to any company who hires me.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Sales
    Email Communication
    Customer Service
    Customer Engagement
    Customer Support Plugin
    Technical Support
    Social Media Website
    Phone Communication
  • $15 hourly
    Are you tired of doing leg work? Admin stuff? Don’t worry I got your back. 👋 Here are a few of many things you can entrust me but not limited to: ⚡Bookeeper ⚡Data entry ⚡ Email Outreach/Communication ⚡ Data Entry tasks and Encoding (Microsoft Office and Google Docs) ⚡Wordpress, QuickBooks ⚡ Customer Service (Live Chat and Email) ⚡Appointment Setting ⚡ Email Management ⚡ Calendar Management ⚡ Task Management ⚡ Personalized first line writer for email campaigns ⚡ Lead Generation ⚡Internet Research ⚡ Data research ⚡ Web Scrapping ⚡ Database creation based on business needs ⚡ Appointment Setting (Manage schedules and meeting) ⚡ Document sortation ⚡ Connect with the team ⚡ Photo and Video Editing (Canva, Filmora, and Magix Pro) ⚡ Admin in Social Media sites (Facebook and Instagram) ⚡ Followers Engagement (Liking and commenting on posts to boost marketing) ⚡ Community Management (Monitoring foul comments and posts) Excellent Service, Team Player, and Great Attention to Detail are the key attributes I can commit to while collaborating with you. Let's team up and grow together! I'm just one message away. 💬 Nastassja
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Form Completion
    Typing
    Microsoft Office
    Google Docs
    Accuracy Verification
    Virtual Assistance
    File Management
    Email Communication
    Administrative Support
    Executive Support
    Scheduling
    Customer Support
    Interpersonal Skills
    Data Entry
  • $20 hourly
    Has the ability to convert the least 20 leads into appointments for realtors. Also, the best at making sure customers are completely satisfied with the services, making sure the needs are met.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Virtual Assistance
    Customer Service
    Scheduling
    Communications
    Outbound Sales
    Customer Support
    Lead Generation
    Sales
    Order Tracking
  • $5 hourly
    Profile A deep thinker/problem solver with deep roots in entertainment, sales and Information Technology. Always seeking growth and development with the ability to assist others in doing the same.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Quality Assurance
    Sales
    Technical Support
    Customer Service
    Microsoft Office
  • $20 hourly
    My goal is to help your business to thrive and exceed your customer's expectations. I have over ten years of professional experience up to the managerial level in the Business Process Outsourcing sector. This experience and my ability to adapt have prepared me to be an ideal candidate for you. Let me help you develop a loyal customer base by providing world-class service to increase confidence and trust in your company's brand. Knowledge and Skills • Account Acquisition & Retention • Phone/ Email/ Live Chat Support • Help desk Ticketing Systems (Zendesk, InvGate, Freshdesk, etc.) • Real Estate/ Property Management (Appfolio, Showmojo, etc.) • Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. • Experienced in providing written and oral presentations.: • Microsoft Office Suite (Word, Excel, Access, and PowerPoint) Qualifications/Education • NCTVET Supervisory Management, [2009] [Develop Professionalism and Lead Work Team, Mastering the Art of Human Relations Skills, Conflict Resolution, Time and Stress Management, Managing for Success] • Certificate in Inventory & Warehousing, HR Dynamix [2013] • Certificate in Marketing & Sales, University of the West Indies Open Campus [2010] • Certificate in Events Management, University of the West Indies Open Campus [2009] • Advance Microsoft Office Application (GPA 4.3), Mgmt. Institute for National Development [2007] [Advanced Microsoft Word, Excel and PowerPoint] Thank you for viewing my Upwork Profile. I look forward to helping your organization exceed goals and expectations.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Freshdesk
    Communication Etiquette
    Order Tracking
    Customer Service
    Customer Support
    Technical Support
    Answered Ticket
    Product Knowledge
    Online Chat Support
    Ticketing System
    Following Procedures
    Phone Communication
    Zendesk
    Customer Satisfaction
  • $12 hourly
    As a seasoned Customer Service Specialist and accomplished voice-over artist, I am confident that I can provide valuable assistance for your project. With extensive experience in handling customer inquiries and resolving complaints in a timely and satisfactory manner, I can assure you of exceptional customer service. Additionally, my skills in voice-over artistry can add a professional and engaging touch to your projects. My excellent communication skills, meticulous attention to detail, and ability to deliver projects on time ensure that you receive high-quality work that perfectly meets your requirements. Whether you need exceptional customer service or captivating voice-over work, I am eager to help you achieve your objectives and elevate your brand image. Thank you for viewing my Upwork profile. I look forward to serving you.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Communication Etiquette
    Professional Tone
    Phone Communication
    Female Voice
    Zendesk
    Voice-Over
    Ticketing System
    Voice Recording
    Voice-Over Recording
    Customer Support
    Radio
    US English Dialect
    Voice Acting
  • $13 hourly
    My name is Shanice Rittie. I am from the beautiful island of Jamaica, I am a hardworking and reliable young woman who adapts to changes very well. I am skilled in customer service, communication and sales. I am very skilled in lead generation. I’ve prequalified both buyer and seller leads. I have done circle prospecting for companies, and with my knowledge and personal experiences, I was able to succeed. If I get hired for your company, my goal is to get the job done and to help build your business and brand more.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Cold Calling
    Email Deliverability
    Phone Communication
    Customer Service
    Product Knowledge
    Customer Relationship Management
    Lead Generation
    Phone Support
    Appointment Setting
    Data Entry
    Telemarketing
    Lead Nurturing
  • $12 hourly
    I am a very hardworking individual and I do believe that I possess the necessary skills, personality and positive approach to whatever task I am assigned, which makes me a suitable candidate for any position I am offered within your organization. I have over 8 years experience in customer service and has had call center experience for these years. I am passionate about learning new things and taking on new tasks that challenge my skills. I believe in loyalty and diligence when it comes to working and dealing with people especially when it comes to working for an organization. I believe that I should be courteous and sincere but also firm to what is to be done. I am capable, reliable, and trustworthy and I have a positive attitude toward working. I work hard, learn quickly and capitalise on any opportunity given to increase productivity and therefore help in achieving the organisation’s corporate aims and objectives. I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Product Knowledge
    Customer Support
    Data Entry
    Customer Satisfaction
    Communication Etiquette
    Answered Ticket
    Multitasking
    Inbound Inquiry
    Online Chat Support
  • $14 hourly
    Hi there, my name is Carole. If you are looking for someone who is professionally experienced with customer support (via call, email and chat), social media management, and virtual assistant.has accumulatively attained a minimum of 2 years of experience in these industries mentioned to place on the front line and trust with the integrigrity of your business, someone to wow your customers, someone whos english is articulate without any accent, then you have found the right candidate. I provide value for your money whether by creating great customer satifaction or a honest return on the hours you are looking to pay for in any industry. If you are still reading, it simply means that I am the one. I have been in the telecommunication industry for approximatimately 2 years providing honest and efficient work as well as I haved served for 5 very critical yet benifical months in the marketing industry. With that said, I am a fast learner, I am very good at multitasking and, a great team player. I'm determined, selfmotivated and also good at critically thinking in regards to problem solving. I understand the role of relating to each and every customers queries, therefore i am better able to empathizewith them and provide exceptional customer service. My profile as is wont portray these amazing skiils that I can attribute to helping your business being more succesful due to the sensitivity of the industry that we are in. Nonetheless, we can definitely talk and you can have the opportunity to prove this for yourself. I am on this platform daily. Simply send me a message and I will respond in less than 24 hours so we can explore the possibilities of something lucrative in doing business together. Regards, Carole
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Order Management
    Salesforce
    Social Media Management
    Online Chat Support
    Customer Service
    Social Media Content
    Social Media Plugin
    Email Handling
    Phone Support
    Data Entry
    Time Management
    Customer Support
    Communication Etiquette
  • $6 hourly
    I've been in the BPO industry for over 3 years and flexible to work at any given 8-hour shift. I have experience with handling customers on Amazon and Groupon and familiar with using the tools Zendesk, Freshdesk, Customer Service central and Salesforce. I'm able to assist customers in all 3 media of contact whether it's call, chat or phone. With my knowledge and experience in customer service, I'm able to deal with any type of customers even if they are irate. I also have experience in appointment setting, data entry, and Social media management.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Social Media Website
    Salesforce CRM
    Intercom
    Customer Service
    Phone Support
    Online Chat Support
    Zendesk
    Freshdesk
  • $19 hourly
    I am a creative, tenacious, well-skilled professional with a wide range of expertise in customer service, graphic design and video editing.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Debt Collection
    Data Collection
    Sales
    Online Chat Support
    Project Management
    Customer Support
    Technical Support
    Photo Editing
    Social Media Management
    Customer Service
    Custom Graphics
  • $10 hourly
    Experienced customer service and technical support specialist with over 10 years in the industry, including experience in BPO environments and working from home. Skilled in troubleshooting and problem-solving, with a strong ability to communicate effectively with both technical and non-technical customers. Proven track record of providing excellent customer service and support, resulting in high customer satisfaction ratings. Knowledge of common software and hardware platforms and an adept learner of new skills, technology and processes. Led teams of customer service and technical support representatives as a Team Leader, highly efficient in mentoring and coaching team members. Experience in providing virtual assistance and can manage multiple tasks and projects simultaneously. Available to work part-time, flexible hours and dedicated to providing timely, efficient, and effective support to meet your business needs.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Instagram Ad Campaign
    Ecommerce Website
    Store Management
    Social Media Engagement
    Bookkeeping
    Inbound Marketing
    Telemarketing Script
    Lead Magnet
    Customer Service
    Technical Support
    Customer Satisfaction
    Online Chat Support
  • $13 hourly
    TOP-RATED ELITE data entry specialist. I am able to provide fast and efficient service. I have more than 5 years of professional experience working on CSV, WORD, and PDF documents. I am a fast learner and an excellent communicator.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support Plugin
    Online Chat Support
    Caribbean English Dialect
    Administrative Support
    Chat & Messaging Software
    Customer Experience Research
    Competencies Assessment
    Critical Thinking Skills
    Time Management
    Communications
    Technical Writing
  • $8 hourly
    I am a full-time freelance Customer Service Pro with over 5 years of professional experience working in different capacities within the BPO industry. My tenure has allowed me the allocation of a broad well-rounded skillset and the tenacity to get the job done. People make a difference, as my years of experience in the call center customer service industry have demonstrated on many occasions that providing excellent service and going above and beyond for a customer can have a lasting and positive impact on their life and experience with the company. SERVICES Cold Calling Appointment Setting Data Entry Customer Satisfaction Technical Support Customer Retention Phone, Email and Chat Support PROGRAMS Slack Zoho Mail and CRM Command CRM Zendesk
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Zendesk
    Lead Generation
    Zoho Platform
    Rapportive
    Data Entry
  • $10 hourly
    I am a diligent, detail-oriented individual who specializes in customer service. I am able to work on my own initiative, complete tasks within the specified period given and always strives to excel at multi-tasking in any environment.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Google Workspace
    Customer Service
    Email Communication
    Customer Support
    Communications
    Multitasking
    Scheduling
    Administrative Support
    Data Entry
    Customer Satisfaction
    Virtual Assistance
    English
  • $8 hourly
    I am well experienced virtual assistant ,appointment setter,and i have Been doing this for over 6 Years send me a invite today and let's get down to business you can count on me.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Appointment Setting
    Communications
    Administrative Support
    Online Chat Support
    Customer Support
    Real Estate Cold Calling
    Warm Leads
    Customer Experience
    Scheduling
    Customer Service
    Cold Calling
    Telemarketing
  • $6 hourly
    I am very good with time management, also, work well under pressure. Another good trait that I have is that I am punctual for appointments. My aim on this platform is to learn and experience great opportunities. The best way I would describe my personality is "all rounder". I am a fast learner and always willing to learn. I have worked in the food industry for 5 years, so I have plenty of experience with all types of customers. Done courses in cashiering, customer service, clerical and data entry.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Email Communication
    Order Fulfillment
    Answering Product Questions
    Data Entry
    Order Tracking
    Phone Support
    Time Management
  • $11 hourly
    To use my ability to instil efficiency, teamwork and good customer service within the organization of which I actively represent.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Technical Support
    Microsoft Access
    Microsoft Word
    Customer Satisfaction
    Customer Service
    Outbound Sales
    Microsoft Access Programming
    Customer Support
    Sales
    Microsoft Excel
    English
  • $12 hourly
    ✔️ Are you a startup business or a growing company? Would you like to have a virtual assistant who relieves you of that time consuming workload?📝 I will work with you to ensure: • Tight deadlines are met • An organized workflow using time management tools • Effective project management to complete tedious tasks • Conversion of potential leads and customers into long lasting clientele • Successful social networking growth My 2+ years of experience include ✅​ Project Management for blog sites and startup businesses ✅​ Social Media Management ✅​ Rockstar Customer Service ✅​ Invoice Generation for startup businesses ✅​ Accurate Data Entry & Word Processing ✅ Content & Blog Writing Some of the tools I use are ✅​ Microsoft Suite ✅​ Google Suite mainly google docs & google sheets ✅​ Zendesk ✅​ Zoom, Skype ✅​ Trello ✅​ Monday.com 💎​​ MAJOR BENEFIT 💎​ 🌟​​🌟​​🌟​​🌟​​🌟​ - 5 star review from past clients WHY WORK WITH ME? I understand your needs and will always ensure they are met. I will take you through occasional meetings in which we can discuss how next we can increase client success. I also enjoy interacting with others which makes me extremely social and a people pleaser. I am organised and will solely elevate your business through effective time management while creating a smooth workflow process. I am fast with the ability to learn things quickly and accurate which separates me from most freelancers ➡️​ Dear business owner, company owner and personal clients send me a message! Lets build professional long lasting relationships with clients while increasing business revenue.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Blog Writing
    Shopify
    Social Media Account Setup
    Administrative Support
    Online Chat Support
    Technical Support
    Customer Service
    Customer Satisfaction
    Customer Support
    Data Entry
    Microsoft Excel
    Problem Solving
    Microsoft Word
  • $15 hourly
    Objective To obtain a position in your organization that will enable me to use my years of customer service training and experience to practice, while improving on my skills and experience to successfully and positively contribute to your organization.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service Training
    Office Design
    Mathematics
    Data Collection
    Microsoft Excel
    Customer Satisfaction
    Microsoft Word
    Microsoft Outlook
    Customer Service
    Outbound Sales
    Financial Audit
    Customer Support
    Grammar
    Online Chat Support
  • $5 hourly
    Hello. I am an expert Claims Customer service and Data Entry specialist with over 4 years of extensive experience. I am a well-organized, analytical and not to mention possessing great interpersonal skills, with a keen eye for detail. I pride myself on my accuracy and efficiency while completing all my tasks/projects in a timely manner. I possess excellent communication skills; both written and verbal. I am comfortable using any new softwares as I am a fast learner who adapts quickly to new environments. Services I offer: ✅ Insurance Claims Review ✅Policy Knowledge ✅Coverage Determination ✅ Claims Investigation ✅ Documentation Review ✅Policy Requirements and Eligibility ✅ Insurance Claim Forms Review ✅ Data Entry ✅ Virtual Assistant Services ✅ Administrative Assistant ✅ Web Research and Web Scrapping ✅ PDF to MS Word ✅ Organizing/Gathering Data from Web page to Excel, Word etc. ✅ Email handling ✅ Business Card Entry ✅ WordPress Data Entry ✅ CRM Data Entry ****TYPING SPEED 50 - 65 WPM Comfortable working with new software. I am a fast learner. Able to work in any time zone. Availability 24/7. I am here to help and guaranteed to make your workload lighter. ******** If you consider my skills and qualities beneficial for your growing business or company, send me an invite, and let's talk about it. Regards, Isabelle W.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Community Goals & KPIs
    Insurance Verification
    Insurance Policy Analysis
    Outbound Call
    Inbound Inquiry
    Medical Terminology
    Customer Service
    HIPAA
    Phone Support
    Medical Billing & Coding
    Medical Billing
    Insurance Claim Submission
  • $12 hourly
    My name is Menogay Isaacs. I have 7 years experience in customer service. I’m a self-oriented individual seeking to become a member of a dynamic and reputable organization. Where I can utilize my knowledge and skills to assist the organization to achieve its objectives and goals. Job Experiences * Managing the agent's performance and attendance, and ensuring they are meeting the KPIs set by the client * Rostering agents * Recruiting and training agents * Creating training materials * Helpdesk reporting * Completing service level agreement * Completing agent observation/ quality report * Providing bi-weekly team coaching and 1 on 1 coaching with my agents * Assessing agent's health, safety, and welfare during coaching calls * Creating reporting to measure agents' performance * Conducting semi-annual performance reviews and making recommendations on agents' future growth, promotions, and rate appraisals * Meeting clients’ CSAT score *Solving emails, live chat and phone support *Using Zendesk, Intercom and CRM
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Chat Plugin
    Phone Support
    Client Management
    Data Entry
    Online Chat Support
    General Transcription
  • $16 hourly
    Summary A highly skilled and motivated individual who thrives in a challenging and fast paced environment where problem solving is necessary. Result oriented with the ability to handle multiple projects and an ongoing commitment to professionalism.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Proofreading
    Customer Service
    General Transcription
    Customer Support
  • $6 hourly
    I am a fast practical learner that is ready to work with your clients to deliver a customer focus experience. I aim at solving problem and see how best processes can be improved to make customer experience engaging and leave member wanting to interact with us.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
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