Hire the best Email Support Freelancers in Kiambu, KE
Check out Email Support Freelancers in Kiambu, KE with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (33 jobs)
Are you a Solopreneur/start-up overwhelmed with the surfeit of tasks that it takes to keep up with your business/passion? Let me help - I’m equal parts creative and techy I bring 10+ years of experience to the table from diverse niches. I thrive on learning new software, and systems, and embracing change. Innovation is my happy place, and I see it as a form of creativity. I want to learn the overall big picture of your business and understand your pain points. I excel at identifying ways I can assist and/or streamline the parts of your business that bring you less joy so that you can focus on the areas that energize you and move your business forward. I’m a bit obsessed with creating business systems and harnessing the amazing tools for online automation that fit your business and will keep it humming without taking over your life. Ready to let go of doing it all yourself? Let’s talk! Skills: ✅Website Support 👉Tech savvy skills for design/layout, page builds, plugins, and backend theme tweaking. 👉WordPress (using page builder Thrive Architect, Elementor), all in one website platforms - Wix, Weebly, SquareSpace, Showit.) 👉Setup of website client booking/scheduling systems (Calendly, CRM native schedulers, Omnify, Simplybookme) ✅Workflow, systems, and process improvement 👉Online forms to make your business run smoother. (Machform, Paperform, Typeform, Google forms) 👉Project and Task management (Trello, Slack, Monday. com) 👉Digital asset organization and management. (Google suite, Dropbox, Trello, Evernote, Lightroom) 👉Productivity Tools - Evernote, Slack, Zoom, Skype, Google/Apple/Microsoft tools for word processing, spreadsheets, and presentations. ✅Marketing 👉Email marketing setup and implementation. (Active Campaign, Mailchimp) 👉Pinterest Marketing - set up and support. 👉Marketing automation - building opt-in, thank you, sales, and order pages. (Website page builders or stand-alone tools) 👉Facebook Messenger Chatbot Marketing. (Manychat, Mobile Monkey) 👉Digital collateral design and layout for website, marketing and social media. (Photoshop, Canva) ✅E-commerce 👉 Shopify (order fulfillment, refunds processing, Email handling) 👉eBay , Alibaba, Amazon management ✅Customer Service 👉 Email / Live chat support 👉social media handling 👉call /SMS Support 👉 Zendesk If you're seeking a reliable, trustworthy, and professional Team Player then let's connect! 🤝
Email Support
EcommercePhone CommunicationOnline Chat SupportSocial Media ManagementCustomer ServiceProduct KnowledgeCustomer SupportCustomer SatisfactionCold CallingProviding Information to CallersContent WritingAdministrative SupportShopify - $19 hourly
- 4.6/5
- (7 jobs)
Hello, I'm a dedicated and adaptable virtual assistant with a proven track record of success. I've consistently achieved a 100% job success score and am recognized as a top-rated talent. With a strong foundation in administrative and customer service tasks, I'm proficient in managing calendars, emails, and social media. My ability to multitask, prioritize, and meet deadlines ensures efficient and effective work delivery. I'm a quick learner, always eager to acquire new skills and technologies to enhance my capabilities. Here are the services I offer : ✅️Customer Support ✅️Lead Generation ✅️ Social Media Management ✅️Email Support ✅️Administrative support ✅️Project Management ✅️Virtual Assistance ✅️Data Entry ✅️ Market Research ✅️ Bookkeeping ✅️Content Creation ✅️Email Marketing ✅️CRM Management ✅️Customer Care ✅️Digital Marketing. I look forward to discussing potential opportunities and hope to work with you soon.
Email Support
Market ResearchZoho CRMDigital MarketingCustomer CareExecutive SupportEmail MarketingLight BookkeepingData EntryVirtual AssistanceProject ManagementAdministrative SupportSocial Media Management TrackingLead GenerationCustomer Support - $5 hourly
- 5.0/5
- (13 jobs)
Need a customer service partner who treats your customers like royalty, and your business like gold? I help fast-growing companies and busy founders provide seamless, professional, and compassionate customer support. From handling day-to-day queries to resolving escalated issues, I keep your customers happy, loyal, and heard, so you can focus on scaling. Let me help you turn every support interaction into a win. With over 10 years of experience in customer-facing administrative roles, I bring a calm, professional presence to every interaction. Whether over chat, email, or phone. I specialize in handling customer queries with efficiency, and empathy, even when they’re frustrated. My goal is to represent your brand well and create positive, lasting impressions that build customer loyalty. Technical Skills • Email support • Live chat support • Ticketing • Answering product questions • Cold calling and other calls • Customer follow up • Order tracking and resolution • Data entry and records management • Escalation handling • E-commerce customer support • Handling inbound inquiries • Native-level English competence Let's talk. My soft skills are as follows: • Prompt communication • Team player • Being proactive • Empathy • Problem-solving • Decision making • Keenness to detail Let's chat. Customer Service Story One day, a customer entered our office. He inquired about his package, and I went to check with the warehouse. His was one of the dormant accounts, and I had no idea he had ordered some stuff from us. He had done so through my boss. Unfortunately, some of the items were missing, through no fault of ours. He needed to have ordered well in advance to help us get everything from our supplier in good time for him. I tried to explain to him the best way I could, but it was impossible to make him happy. It must have been a good discussion, though, for he lingered. Along the way in the conversation, he asked, “Do you know who I am?”(I was somewhat taken aback and amused but did my best not to show it.) For your curiosity, he was not a policeman, a politician, or even a board member. But he certainly deserved respect. Why? Because he was one of our customers! Well, he had an excellent social profile, and he also had this sense of self-importance. Fortunately, my boss came in, in the course of our discussion. In my career, I have met so many different kinds of people, including different nationalities. I love serving people! What makes my day in the course of my work is seeing that I have helped someone solve a problem. It makes me delighted. Just as society is made up of different personalities, so are the customers. They are from the same society. Some are very good, and very willing to please, and some can be rather difficult, looking forward to making their point; however it comes out. I remember one time a boss told me, “…you talk to So-and-So. I can’t bear talking to her again.” And she was furious. She had just received a call from the So-and-So. I did call the person after some time, only to find there wasn’t a big issue after all. It seems I could go on and on! Do you need someone to serve your customers (emails and live chat or phone)? I will do it for you very happily. It brightens my day to keep customers happy. Talk of customer retention! That is what makes a company grow. How? Give me a chance to tell you. Let's talk. Send a chat text and I will respond within 24 hours.
Email Support
Data EntryProduct KnowledgeQuestion AnsweringCold CallingCold EmailCustomer Relationship ManagementCustomer Service ChatbotCustomer SatisfactionCustomer ExperienceCustomer RetentionCustomer SupportCustomer ServiceVirtual AssistanceEnglish - $10 hourly
- 5.0/5
- (2 jobs)
● Accurately gathered 5,000 pieces of Company information and enter it into Excel ● Scheduling meetings and taking minutes ● Successfully managed a 3 Social media platforms for a company where one gained 5.4k followers within a period of few months ● Created a communication channel for my client on Slack which significantly allowed him to stay informed and updated on his project. ● Successfully filtered and organized 26,000 unread emails for a client, by starring important messages, creating labels and unsubscribing from unnecessary promotions. I am resourceful and efficient, I delight in using tech tools to maximize my contribution and deliver outstanding results. My Tools 1. Data Entry: Google suite and Microsoft Suite 2. Communication tools: Slack, zoom, Skype, Teams 3. Project Management tools: Trello Asana 4. Scheduling tools: Hootsuite, Buffer 5. Graphics: Canva 6.CRM - Salesforce I'm a fast learner who easily adapt to new systems and technology. and consistent I'm willing to go above and beyond to help you succeed. Engage with me and get to learn more.
Email Support
Calendar ManagementHootSuiteSlackSalesforceBufferCustomer SupportDatabaseOnline ResearchGoogle SheetsData EntryMicrosoft WordMicrosoft ExcelGoogle Docs - $10 hourly
- 4.9/5
- (2 jobs)
My name is Francis Onyach. I am a time-conscious and detail-oriented professional with extensive experience in content creation, website development, and eCommerce management. With 4 years managing an eCommerce website on Shopify and an additional year on WordPress, I have honed my skills in this field. As an Ecommerce Manager at Marginseye Limited, I handled a variety of tasks, including: Product research and listing Executing email marketing campaigns for both eCommerce and health websites Managing social media strategies to engage audiences and drive brand visibility Setting up and optimizing Facebook and Google ads Designing and developing websites on Shopify and WordPress Implementing effective SEO strategies Overseeing website maintenance, inventory management, and pricing Analyzing performance using Google Analytics and improving site health via Google Search Console Providing customer support and ensuring order fulfillment Creating diverse content such as blogs, product descriptions, and emails My holistic approach to eCommerce, coupled with proven expertise, makes me a valuable asset for any dynamic project. Thank you for considering my profile. Best regards, Francis Onyach.
Email Support
SEO Setup & ConfigurationSearch Engine OptimizationCustomer SupportProduct DescriptionEnglishBlog ContentProduct KnowledgeContent WritingContent CreationCreative WritingEcommerce WebsiteSocial Media Content Creation - $5 hourly
- 0.0/5
- (0 jobs)
I'm a detail-oriented and friendly customer support professional offering high-quality service through email, chat, or ticket systems. While I'm new to the field, I bring strong communication skills, fast typing, problem-solving ability,and a calm professional attitude. I'm familiar with tools like Google Workspace, basic CRM platforms and can quickly learn new systems. I focus on keeping customers happy, resolving issues efficiently and representing your brand with care and clarity. If you need someone reliable, organized, and eager to deliver great support—I'm ready to help.
Email Support
Virtual AssistanceEnglishHubSpotZendeskSalesforce CRMMicrosoft TeamsMicrosoft WordMicrosoft ExcelCall SchedulingEssay WritingCSS 3HTML5 Want to browse more freelancers?
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