Hire the best Email Support Freelancers in Boise, ID

Check out Email Support Freelancers in Boise, ID with the skills you need for your next job.
  • $22 hourly
    As a top-rated freelancer on Upwork, I like to think of myself as a customer service operations expert with a rich background experience in the field for a decade and a half. My knowledge and adventure started with Apple as a Support Mentor for seven years, then into the startup world designing and adapting different customer service teams for software, hardware, and SaaS companies. I can do anything once I understand a product and the client base. Unlike some, I believe in working on the front lines, which helps me identify opportunities and get to know your customers and users. I have experience in setting up helpdesks (Gladly, Hubspot, Helpscout, Freshdesk, Gorgias), building training curricula, coaching, project management, team meetings, review management, shipping and return logistics, troubleshooting, bug reporting, setting and establishing SLAs and KPIs, and much more. I'm always learning new tools quickly and have technical experience with many tools companies use today, like Notion, Asana, Github, and Click-up. Oh, and I do embrace AI as well! A strong customer service advisor can keep companies afloat during challenging times. I thrive on tailoring innovative solutions that enhance service quality and drive customer loyalty. I believe in collaborating with everyone in the company to contribute to the overall mission and success. I love to have a good time and enjoy partnering with engineering, marketing, and leadership departments to discuss issues and share successes. My strategic approach has led to measurable achievements, like salvaging 1-star app store reviews to 5 stars and successfully sunsetting a product line on Kickstarter and Indiegogo with minimal damage, which is going through a restructuring and product pivot. I am committed to excellent communication and collaboration, ensuring your company is recognized as providing the best customer support experience possible. Let's connect and discuss how my bespoke, result-oriented strategies can elevate your customer service experience.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    SaaS
    Crowdfunding Platform
    Gorgias
    HelpDocs
    Training & Development
    Data Entry
    Technical Support
    Email Communication
    Notion
    Startup Company
    HubSpot
    Help Scout
    Online Chat Support
  • $19 hourly
    As a highly skilled and experienced Customer Support specialist, I bring a depth of knowledge and expertise to every interaction with clients. With over 5 years of experience in the industry, I have a proven track record of providing exceptional customer service and support.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Support
    Customer Support Plugin
    Customer Service
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