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Hire the best Email Technical Support Specialists in Idaho

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  • $22 hourly

    • 5.0/5
    • (5 jobs)
    As a top-rated freelancer on Upwork, I like to think of myself as a customer service operations expert with a rich background experience in the field for a decade and a half. My knowledge and adventure started with Apple as a Support Mentor for seven years, then into the startup world designing and adapting different customer service teams for software, hardware, and SaaS companies. I can do anything once I understand a product and the client base. Unlike some, I believe in working on the front lines, which helps me identify opportunities and get to know your customers and users. I have experience in setting up helpdesks (Gladly, Hubspot, Helpscout, Freshdesk, Gorgias), building training curricula, coaching, project management, team meetings, review management, shipping and return logistics, troubleshooting, bug reporting, setting and establishing SLAs and KPIs, and much more. I'm always learning new tools quickly and have technical experience with many tools companies use today, like Notion, Asana, Github, and Click-up. Oh, and I do embrace AI as well! A strong customer service advisor can keep companies afloat during challenging times. I thrive on tailoring innovative solutions that enhance service quality and drive customer loyalty. I believe in collaborating with everyone in the company to contribute to the overall mission and success. I love to have a good time and enjoy partnering with engineering, marketing, and leadership departments to discuss issues and share successes. My strategic approach has led to measurable achievements, like salvaging 1-star app store reviews to 5 stars and successfully sunsetting a product line on Kickstarter and Indiegogo with minimal damage, which is going through a restructuring and product pivot. I am committed to excellent communication and collaboration, ensuring your company is recognized as providing the best customer support experience possible. Let's connect and discuss how my bespoke, result-oriented strategies can elevate your customer service experience.
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    SaaS
    Crowdfunding Platform
    Gorgias
    HelpDocs
    Training & Development
    Data Entry
    Technical Support
    Email Communication
    Notion
    Startup Company
    HubSpot
    Help Scout
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (6 jobs)
    Organized customer service professional. Excellent written and phone skills, research, support, fast learning go-getter.
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    Editing & Proofreading
    Interpersonal Skills
    Time Management
    Communication Etiquette
    Customer Support
    Proofreading
    Email Support
    Order Tracking
  • $30 hourly

    • 5.0/5
    • (1 job)
    I’m a hard worker who is dedicated to a job well done. I am a fast learner with a keen eye for detail that strives for perfection in everything I do. I have knowledge in medical terminology, medical insurance appeals, medical policy and have been working in this field for 10 years. I am professional and love writing professional email responses. I would love to help you with yours!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Typing
    Email Etiquette
    Editing & Proofreading
    Organizer
    Professional Tone
    Email Support
    Medical Terminology
    Data Entry
    Email Communication
  • $10 hourly

    • 5.0/5
    • (1 job)
    * I am passionate about writing, I have been writing ever since I picked up a pencil. * Seeing projects done to their full capacity is one of my many specialties.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Writing
    Agriculture & Forestry
    Customer Support
    Pets
    Google
    Google Docs
    Paint
    Welding
    Computer Skills
    Customer Service
    Microsoft Office
    Sales
    Microsoft Word
    Literacy
    Email Support
  • $12 hourly

    • 5.0/5
    • (0 jobs)
    Authorized to work in the US for any employer * Personal assistant experience *Virtual assistant experience * Analysis skills * CRM software * Google Suite * Project coordination * Typing * Customer service * Human resources * Project management * Cash handling * Research * Profit & loss * Communication skills * Sales * Social media management * Marketing automation * Email marketing *Slack * Zendesk * MailChimp * Retail sales * WordPress * Marketing Additional Information I'm a detail and customer oriented person who is willing to work extra hard for your company. I'm reliable, responsible, and a quick learner. I look forward to hearing from you in the near future.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Accounts Receivable
    Accounts Payable
    Account Management
    Email Support
    Video Transcription
    Audio Transcription
    Records Management
    Email Communication
    Email
    Data Entry
    Light Bookkeeping
    Online Chat Support
    Customer Service
  • $75 hourly

    • 0.0/5
    • (0 jobs)
    I have my Bachelor's Degree in Computer Science with an emphasis in Database Administration. I have spent the last 5 1/2 years working in a Systems Admin/Senior System Engineer role handling all kinds of escalations for large IT Projects as well as setting up, integrating, and building policies and procedures around new RMM's, PSA's, etc. I work quickly and am thorough and take challenges as an opportunity to showcase my abilities. Below are some of the items I handle on a regular basis. * Firewall setup and maintenance * Server set up and maintenance * AD, Exchange, File Server, etc. * Group policy management and enhancement * Database maintenance * Email Migration Support (Exchange to Office365, Gmail to Office365, Exchange On Prem to Exchange On Prem) * Desktop support and Customer Support * Office365 set up and support * SSL Certificate Management * Kaseya VSA implementation and integration * IT Glue implementation and integration * Autotask implementation and integration * Datto RMM implementation and integration And so much more !
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Technical Support
    Customer Support
    SQL Server Reporting Services
    Systems Engineering
    Technical Project Management
    Network Administration
    Desktop Support
    Ad Server
    Email Support
    Microsoft Exchange Server
    Microsoft Office
    Server
    Network Engineering
    Technical Documentation
    Database Administration
  • $19 hourly

    • 5.0/5
    • (1 job)
    As a highly skilled and experienced Customer Support specialist, I bring a depth of knowledge and expertise to every interaction with clients. With over 5 years of experience in the industry, I have a proven track record of providing exceptional customer service and support.
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    Customer Support
    Customer Support Plugin
    Customer Service
    Email Support
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