Hire the best Email Technical Support Specialists in Lapu-Lapu City, PH

Check out Email Technical Support Specialists in Lapu-Lapu City, PH with the skills you need for your next job.
Clients rate Email Technical Support specialists
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based on 6,121 client reviews
  • $12 hourly
    Your business is my top priority and am willing to learn the ropes if needed. I am a quick learner, flexible and honest. I'm not just here to get a paycheck, am seeking growth, learning new skills and become part of a team for a long term commitment. Entrust me with your work and get quality service at the highest level. Strengths; *Operations Management *Quality Analyst *Root Cause Analysis and Deep-dives * Email Management * Order Processing * Calendar management and scheduling * Intensive Technical, Customer Service, and Sales Managing Skills - Lead Generation -Account Receiviable/Collection Specialist - Cold Calling - Appointment Setting - Root Cause Analysis - MS Application - Process Flow Structuring - Data Analytics - Intensive Communication Skills - Written and Oral - Effective Action Planning - People Management Skills - Leadership Development - Freshdesk App - Sales Force -Zendesk -Freshdesk -Trello -G-suites -Shopify -ACSR -Hybris/Cockpit I am an all round individual who will bring in new ideas, ready for new challenges and a good listener. Experienced working with new applications and management tools; * Shopify- * Hybris * Freshdesk * Zendesk * Max Commerce * Salesforce * Sprout Social * Microsoft Applications ( Word, Excel, Power point) * Google apps ( Gmail, G-suites doc and spreadsheets) Communication Channels; ~ Slack ~Trello ~ Asana ~ Skype among others Why Hire me; ~ I will ensure I represent you brands values and mission ~ I will keep all information confidential. ~ Maintain professionalism at all times. ~ Willing and ready to learn, bring in new ideas and grow with you. ~ Flexible and willing to adapt to new changes.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Online Chat Support
    Email Support
    English
    Order Processing
    Business with 10-99 Employees
    Order Tracking
    Order Fulfillment
    Customer Support
    Administrative Support
    Multitasking
    Appointment Setting
    Data Entry
    Zendesk
  • $18 hourly
    Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 for the long haul? 👜💰Cost Effective & Tech Savy ⚡️💻 High-Speed Internet & Equipment ⏱🛡Time Zone & Data Security Here's how I can help you with 👇👇👇 🔥𝙂𝙤𝙤𝙙 𝙞𝙣 𝙎𝙤𝙡𝙫𝙞𝙣𝙜 𝙋𝙧𝙤𝙗𝙡𝙚𝙢𝙨 Handle administrative challenges and provide creative solutions, ensuring the office runs smoothly and efficiently. 🔥𝙋𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙍𝙚𝙡𝙞𝙖𝙗𝙡𝙚 𝙞𝙣 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙣𝙚𝙫𝙚𝙧 𝙞𝙩 𝙞𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩 Clients let me handle a wide array of tasks including but not limited to, managing emails, scheduling appointments, operating data entry, conducting research, customer service, payroll, and customer service. 🔥𝘿𝙚𝙩𝙖𝙞𝙡 𝙊𝙧𝙞𝙚𝙣𝙩𝙚𝙙 𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩 𝘾𝙤𝙣𝙩𝙧𝙤𝙡 This pro got you covered from A to Z, the same as the library, everything is in place and easy to find---------from email management to your cloud files. 🔥𝙁𝙡𝙖𝙬𝙡𝙚𝙨𝙨 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 𝙖𝙣𝙙 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Data Entry and Calendar Management may sound dull, but not to this pro, they crunch numbers and tame them with a surprising amount of cheer. 🔥𝙍𝙤𝙘𝙠 𝙎𝙩𝙖𝙧 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 My ultimate goal is to put a smile on customers' faces, I will move mountains to make it happen *wink* 🔥𝙏𝙧𝙖𝙣𝙨𝙘𝙧𝙞𝙗𝙚 𝘼𝙪𝙙𝙞𝙤 𝙩𝙤 𝙏𝙚𝙭𝙩 With flair and confidentiality, I can turn those spoken calls to ---easy to read-text. 🔥𝙃𝙞𝙜𝙝𝙡𝙮 𝙊𝙧𝙜𝙖𝙣𝙞𝙯𝙚𝙙 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Love to juggle tasks, Multitasking isn't a chore it a second nature ensuring nothing slips through the cracks 🔥𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Efficiently Assist project managers with project monitoring, scheduling, and document coordination. Contribute to the creation of project proposals and bids. 🔥𝙁𝙞𝙣𝙖𝙣𝙘𝙞𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Assist with basic financial tasks such as invoicing, expense tracking, and payroll coordination. 🔥𝙏𝙚𝙖𝙢 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Collaborate with team members to ensure smooth project execution, including attending meetings, taking minutes, and coordinating project updates. 🔥𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙏𝙤𝙤𝙡𝙨 𝙄 𝙪𝙨𝙚 ⚡️Google Workspace ⚡️ E-commerce Platforms ⚡️ Monday.com ⚡️ Trello ⚡️ Dropbox ⚡️ Canva ⚡️ Asana ⚡️ Ring Central ⚡️ Lastpass ⚡️ Squarespace ⚡️ Slack In a nutshell, this freelancer is fun and loving. a multi-skilled queen, who's ready to dive in to help make your business and life easier and more successful, Now who wouldn't want that? Just a few steps left. 👉 Send me an Upwork message 👉 Click the green Schedule button 👉Choose one for 30 mins, and I'll confirm a timeslot
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Product Research
    Executive Support
    Lead Generation
    Ecommerce Support
    Personal Administration
    Project Management Support
    Virtual Assistance
    Customer Support
    Email Support
    Fashion Modeling
    Administrative Support
    Time Management
    Data Entry
    Communications
    Fashion & Beauty
  • $10 hourly
    To find a challenging job related to computer works, call center industry and civil engineering to meet my competencies, capabilities, skills, education and experiences. Over the last ten years, I have engaged myself to various technical works that enhanced my knowledge and skills in computer and networking. Working as a civil engineer (quantity surveyor) for 7years and having experience in a call center for almost 2 years helped me a lot to develop my customer handling abilities, increased my typing speed up to 80 WPM (Ave) and led me to become well-versed with Microsoft Office and Internet applications.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Microsoft PowerPoint
    Online Chat Support
    Data Entry
    Email Support
    Microsoft Word
    Civil Engineering
    Quantity Surveying
    Microsoft Excel
    Autodesk AutoCAD
  • $10 hourly
    ◾ Since 2008, I have worked as a customer service support with one of the biggest outsourcing companies that handles a VOIP account. Then I was connected with the biggest bank in the U.S. as a collections advisor. And now as a full-time freelancer. ◾ My core competency lies in the complete end-to-end management of a new development project, and I am seeking opportunities to build professional relationships from the ground up for you or your business. LIST OF EXPERTISE: ♦️ Business Track ♦️ NMI Payment Gateway ♦️ Paypal ♦️ Stripe ♦️ Gorgias ♦️ Salesforce ♦️ Airtable ♦️ Drop Shipping ♦️ Shopify ♦️ Aliexpress ♦️ Oberlo ♦️ Dropified ♦️ eBay Listing/Writing ♦️ Customer Service ♦️ Customer Support ♦️ Magento ♦️ Magento 2 ♦️ Freshdesk ♦️ Zendesk ♦️ Data Entry ♦️ WordPress ♦️ Woocommerce ♦️ Slack ♦️ Glip ♦️ Trello ♦️ LastPass ♦️ Google Suite - Drive, Docs, Sheets ♦️ Social Media Manager ♦️ Facebook Moderator
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Virtual Assistance
    eBay Listing
    Gorgias
    Shopify
    Magento 2
    Customer Support
    Data Entry
    Customer Service
    Dropshipping
    Magento
    WooCommerce
    Salesforce
    Email Support
    Freshdesk
    Zendesk
  • $15 hourly
    COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES COMMUNICATION SKILL Strong Interpersonal and Communication Skills Competent in use of all technical methods of communication e.g. fax, email, telephone Conveys information clearly and effectively both written and verbal Listens actively and effectively TECHNICAL SKILLS Knowledge in Microsoft Application Strong working knowledge of the Internet Knowledge in Technical Internet and email support Knowledge in Wireless and home networking Concrete knowledge on printing set up and scanning application Knowledge on Printer Hardware Support Basic knowledge on Fax set up and Basic Fax issues Experienced on Data Entry, Encoding, Proofreading, Imaging, Editing and Formatting TEAMWORK Works well with others Motivates and reinforces teamwork Develops rapport and trust Works to own standards and team standards PROBLEM SOLVING Understands the relevant aspects of the customer products supported Problem solving capabilities Data capture and Data quality CUSTOMER FOCUS Time keeping and attendance Flexibility Displays a positive attitude to customer and to the team LANGUAGE SKILLS Ability to read, analyze, and interpret general business and periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, and customers, and the general public. TRAININGS ATTENDED Microsoft Office 365 American English Optimization Training English Communication Skills Training Core Skills and Phone Handling Customer Care Training Technical Trainings Basin Excel Training LEAN Training
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Voice-Over
    Cloud Architecture
    Community Engagement
    Community Moderation
    Customer Support
    Community Management
    Customer Service
    Microsoft Power Automate
    Email Communication
    Technical Support
    Dropshipping
    Email Support
    Phone Support
    Ecommerce Support
    Online Chat Support
    Social Media Management
  • $10 hourly
    Hi! Thank you for visiting my profile and showing interest in working with me. My name is Maria, a sort of Jill-of-all-trades with proven experience in content writing and editing, and transcription. In another life, I worked full-time as a technical support agent, customer service specialist, outreach specialist, and administrative assistant. Nowadays, editing and managing content and transcription bring me the most joy and self-fulfillment. I've written about various topics, such as health and wellness, personal finance, and online marketing. As a child, I've always had a thirst for knowledge, and this translates well into my work as an adult. Fun fact about me: I have seven dogs, one of which is a rescue, and a rescued cat. They provide me with the motivation I need to work hard. I also love to cook and have a huge pile of books that are collecting dust, waiting for me to read them. I look forward to speaking with you and, hopefully, working with you as well. I'm sure our professional relationship will be mutually fulfilling and beneficial!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Content Management
    Conference Call Transcription
    Data Entry
    Data Management
    Customer Relationship Management
    Proofreading
    SEO Writing
    Customer Service
    Email Support
    Content Writing
    Active Listening
    Business Transcription
    Audio Transcription
    General Transcription
  • $13 hourly
    🚨 Are you seeking a 𝐏𝐑𝐎𝐀𝐂𝐓𝐈𝐕𝐄 𝐚𝐧𝐝 𝐑𝐄𝐒𝐔𝐋𝐓𝐒-𝐃𝐑𝐈𝐕𝐄𝐍 Customer Support Professional to help optimize your operations? 🚨 Top Rated | 100% Job Success 💡 𝐇𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 ? ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 / 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. ✦ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. ✦ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. 𝐈 𝐡𝐚𝐯𝐞 𝐮𝐬𝐞𝐝 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 : • Office 365 Admin Centre • Office 365 Online and Desktop Suite • Avaya • Service Now • Discord • Google Suite • Assist365 • DFM WW, EU • LiveChat 💡 𝙒𝙝𝙮 𝙩𝙧𝙪𝙨𝙩 𝙢𝙚? ✦ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. ✦ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐒𝐤𝐢𝐥𝐥𝐬 : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. ✦ 𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? 𝐋𝐞𝐭'𝐬 𝐜𝐡𝐚𝐭! Drop me a message, and let's kick-start the discussion today!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Service
    Team Facilitation
    Ticketing System
    Office 365
    Customer Support
    Technical Support
    Avaya
    ITIL
    Cisco CallManager
    Email Support
    Phone Support
    ServiceNow
    Complaint Management
    Team Management
    Online Chat Support
  • $5 hourly
    Hello, I'm Eman! Thank you for visiting my profile. With years of freelancing experience, I assure you of delivering high quality work that you can rely on for your business needs. Here's what I bring to the table: • Virtual Assistance - I streamline operations for maximum efficiency. • Shopify & WordPress Expertise - I optimize online stores and manage websites effectively. • Facebook Media Buyer -I test and Scale ads (dropshipping) • Product Listing - With help of AI, I write winning product descriptions • Social Media Management - I excel in content creation, and audience engagement. • Content Management - I handle blog and content uploads seamlessly. • AI Tool Mastery - I'm fluent with tools like ChatGPT, Midjourney, and Dall E. • Customer Service Skills - I specialize in chat and email support. • Video & Graphic Editing - I produce compelling graphics and videos • Order Fulfillment - I ensure timely delivery and satisfied customers. • Print-on-Demand I possess proficiency in the following tools and platforms, and I am open to learning new skills and knowledge. Web Programming and coding experience • HTML • CSS • Javascript E-commerce Platforms: • Shopify • WordPress AI and Language Processing: • ChatGPT • DALL-E • Midjourney Video Editing: • Premiere Pro Graphic Design: • Photoshop • Illustrator • Canva Document Creation and Management: • Microsoft Word • Excel • Google Docs • Google Sheets • Google Drive Project Management: • Slack • Trello • Asana • ClickUp • Podio Email Marketing: • Klaviyo Social Media: • Youtube • Facebook • Meta Ads • Instagram • Reddit • Tiktok Ad and Marketing Tools: • Adspy • Minea Should my expertise match your company's needs, I would be more than happy to assist. I'm eager to be considered for the available position. Awaiting your response. Best Regards, Eman
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    HTML
    Customer Support
    Landing Page
    Video Editing
    Online Chat Support
    Shopify
    AliExpress
    Administrative Support
    Email Support
    Dropshipping
    Facebook Advertising
    Graphic Design
    Email Marketing
    Lead Generation
    Google Ads
  • $15 hourly
    Welcome to my profile! I'm passionate about delivering exceptional customer service and providing reliable virtual assistance with a friendly touch. Here's what I bring to the table: 1. Customer Service Excellence: 🌟 I specialize in going above and beyond to ensure every customer interaction is positive, resolving issues efficiently and fostering lasting client relationships. 2. Virtual Assistance Expertise: 👩🏼‍💻 As your friendly neighborhood virtual assistant, I handle administrative tasks, manage schedules, conduct research, and provide support tailored to your needs. 3. Approachable and Friendly Demeanor: 👋🏼 I believe in creating a welcoming atmosphere, ensuring clients feel valued and heard throughout our interactions. 4. Tech-Savvy Support: 🤖 I am adept at utilizing various tools and platforms to streamline processes, ensuring smooth and efficient virtual assistance. 5. Proactive Problem Solver: 🔍 I tackle challenges head-on, offering innovative solutions and ensuring tasks are completed effectively and on time. My goal is to make your life easier by providing reliable support that exceeds your expectations. Let's work together to achieve your goals with a touch of friendliness and professionalism!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Order Tracking
    English
    Email Support
    Customer Service
    Communication Etiquette
    Customer Support
    Time Management
    Data Entry
  • $7 hourly
    If you seek a dependable, efficient, and results-oriented contractor, your search ends here! With over four years of robust customer service experience and more than two years of virtual freelancing expertise, I have effectively handled diverse tasks such as transcription, research, data entry, social media appointment setting, proofreading, order fulfillment, order tracking, and general administrative support. I take pride in delivering output that exceeds expectations and ensures your satisfaction. Experience: - Resolution Specialist - Amazon Philippines - Customer Care Representative - Sprint - Chat Support Representative - Qualfon - Social Media Appointment Setter (Instagram, Facebook, and LinkedIn) - LinkedIn Manager - Executive Administrative Assistant - Shopify Virtual Assistant Skills: - Top-rated Upwork freelancer - Excellent English skills (oral, written, and comprehension) - Proficient in Microsoft Office Applications and G Suite - Proficient in Slack, Trello, Dropbox, Basecamp - Knowledgeable in Social Media Management (Instagram, Facebook, LinkedIn), Shopify order fulfillments - Detail-oriented, highly accurate, and easy to train
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Amazon Seller Central
    Etsy
    Shopify
    Email Support
    Online Chat Support
    Executive Support
    Communication Etiquette
    Lead Generation
    Administrative Support
    Virtual Assistance
    Instagram
    LinkedIn
    Task Coordination
    Customer Support
    Data Entry
  • $10 hourly
    I have 5 years experience as an administrative assistant working for the Local Government of Silago, Southern Leyte. I have been assigned to different departments where I was able to further hone my skills in engaging with various stakeholders. I am tasked with coordinating meetings, setting-up appointments, organizing and drafting various paperwork and plans, as well as preparing presentations for my superiors. My biggest accomplishment is when I was able to assist in the relief and recovery operations during typhoon Odette wherein I coordinated with the different NGOs and Government agencies in the delivery and distribution of relief goods. I also have experience in the BPO industry. I have worked in different companies as a Customer Service Representative where I performed account maintenance, answered queries, and troubleshooted different issues all while maintaining great customer rapport.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Data Entry
    Customer Satisfaction
    Time Management
    Customer Service
    Letter Writing
    Email Communication
    Customer Support
    Following Procedures
    Microsoft Excel
    Multitasking
    Communication Etiquette
    Administrative Support
    Email Support
    English
    Phone Support
  • $10 hourly
    Do you need to get rid of some work responsibilities? Or how about marketing and customer service? If that's the case, give me a call. I am a versatile office worker with a proven track record of providing excellent customer service. I worked in a variety of businesses in the United States, Canada, and the UK, providing excellent customer service to clients of marketing agencies, financial institutions, and hotel chains. My background in launching a haircare brand in the Philippines, an email marketing agency, and a small business website in the United States has given me a diverse set of office administration and project management skills. I am a growing investment. I'm constantly learning new skills and honing my existing ones. I am a self-starter, a quick learner, and have repeatedly demonstrated my keen attention to detail.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Marketing Strategy
    Facebook Ads Manager
    Social Media Management
    Project Management
    Data Analysis
    Phone Support
    Email Support
    Shopify
    Salesforce
    On-Page SEO
    Email Automation
    Klaviyo
    HubSpot
    Email Campaign Setup
    Email Marketing
  • $12 hourly
    📢11 years experience in Sales and Customer Support. And an expert in Facebook Ads Management and Facebook Campaign Creation. I create and implement Facebook ad campaigns based on guidelines. I publish ads and monitor campaign performance and analyze campaign data to identify areas for optimization and improvement. I always communicate to the team to collaborate and develop effective ad campaigns In my previous professional experiences, I served as a Business Development Manager, Facebook Campaign Manager, Medical Representative and Sales Manager. All of these roles allowed me to work on crafting custom marketing solutions to help businesses grow and scale. These are the fields that I specialize in: ✅Facebook Ads Manager/Facebook Content Creator ✅Sales and Business Development ✅Real Estate ✅Billing ✅Lead Generation/Research ✅Appointment Setting/Cold Calling ✅Email Management ✅Administrative ✅SEO (Guest posts, Link Insertion, Link Exchange, Backlinks) Tools that I'm proficient with: Meta, Facebook Ads Manager, Canva, Vettrak, WholesaleSMS, Ahrefs, MOz, Zoho, Basecamp, Notion, Invoicely, Oracle and Seibel CRM, Klaviyo, Servicem8, MaidCentral, Trello, Skype, Zoom, Loom, Slack, G Suite, MS Suite, WPS, Instagram and Spotify. Ready to get started? Send me a contract now, and let's talk about your project! Thanks for visiting my profile. Your next All-Star Virtual Support, Regie
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Ad Content Creation
    Facebook Ads Manager
    Facebook Advertising
    Facebook Ad Campaign
    Email Support
    Salesforce
    Customer Support
    Outreach Strategy
    Content Editing
    Administrative Support
    Sales Presentation
    Outbound Sales
    Email Marketing Strategy
    Email Marketing
    Lead Generation
  • $10 hourly
    Greetings! I'm not just here to assist; I'm your strategic partner in propelling your business to new heights. Let's liberate you from the mundane tasks that hold you back, allowing you to focus on what truly matters. My Expertise: - Social Media Management & Marketing - Email Management - Email Campaigns - Scheduling and Calendar Management - Administrative & Personal Assistance - Lead Generation - Customer Service - Talent Acquisition - Video Interviewing & Screening - Video and Audio Transcription - Video & Podcast Editing - Graphic Design - Landing Page Creation - Content Writing - Doodly Animation Video My Toolkits: - Canva for Eye-Catching Graphics - Slack/Teams for Seamless Communication - Mailchimp/Zoho for Email Campaigns - Asana for Efficient Project Management - LinkedIn, FB & Instagram for Social Presence - Microsoft 365 & Google Workspace for Productivity - Eventbrite & Sticky Tickets for Event Planning - LinkedIn Sales Navigator for Effective Lead Generation Let's discuss how I can tailor my skills to your unique needs and objectives.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    ChatGPT
    Virtual Assistance
    Google Workspace
    Customer Service
    Administrative Support
    Podcast Editing
    Audio Transcription
    Mailchimp
    Social Media Management
    Email Support
    Calendar Management
    Canva
    Landing Page
    Lead Generation
    Graphic Design
  • $8 hourly
    For more than 7 years, my experience honed me in helping and creating new ideas for my clients business and marketing strategies. From taking calls, emails, appointment setting & social media manager, I always make sure that me and my client exchange thoughts on how we can make the business grow. My expertise follows: Microsoft Excel, Google Sheet, Zendesk, Email Support, Call handling,Invoice, Inventory, Updating delivery reports, Tracking Delivery, Reports Booking, social media manager If you are looking for a person who believes in honesty and good working relations. I am always interested in making long-term professional relationships with my clients to ensure that every project succeeds.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Invoicing
    Appointment Setting
    Data Scraping
    B2B Lead Generation
    Lead Generation
    Lead Capture
    Email Communication
    Executive Support
    Administrative Support
    Customer Service
    Microsoft Excel
    Ecommerce Website
    Email Support
    Data Analysis
    Order Tracking
  • $6 hourly
    💼 7+ years of experience in Customer Service and Tech Support, both BPO and freelance (Upwork) 🎯 Expertise in E-Commerce Platforms Wayfair and Shopify 🔐 Tech-Savvy & Security-Aware Here are the services I can offer 👇👇👇 🔥 𝙀-𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen. Let's dive into the processes that make me a valuable e-commerce support hero: Here are few things I can do for you 👇 ● Process refunds, including refund checks, store credits, and gift certificates, with accuracy. ● Handle return requests and replacements. ● Proactively resolve order discrepancies, release holds, and prevent customer dissatisfaction and chargebacks. ● Proficiently manage merchant payment portals and handle PayPal, Stripe, and Klarna disputes. ● Generate and send invoices for B2B customers. ● Process customer payments, including credit card transactions, electronic funds transfers (EFTs), checks, and other payment methods. ● Reconcile and match payments received with the corresponding invoices to ensure that all payments are accurately recorded and accounted for. ● Maintain SOPs for the refund processing processes, ensuring that all employees follow the correct procedures. Extensive experience with the following Merchant Payment Portals 👇 ● Affirm ● Citizens Pay ● Fortiva - integrated via ChargeAfter ● Genesis Credit ● Bread Merchant Portal ● Katapult ● Acima ● Progressive Leasing - integrated via ChargeAfter ● Klarna (US, CA, EU) ● Afterpay/Clearpay - via Stripe (US, CA, EU) ● Paybright ● Operate(ChargeAfter) ● Paypal (US, CA, EU) ● Braintree (US, CA, EU) ● Stripe(US, CA, EU) ● Worldpay(Vantiv) ● Barclays If you're looking for e-commerce support who can help you make your life easier, then I'm your guy! 💬 Feel free to send a message or, if you wanna learn more about my services, here's more 👇 🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know that I am a vital contributor to the success of the businesses I support. These ticketing tools are my bread and butter 👇 ● SupportHub ● Jira ● Freshdesk ● Gorgias ● TeamSupport I'm also proficient with the following CRMs and other tools 👇 ● Oracle CRM ● Salesforce ● Zoho ● OKTA ● Google Workspace ● Microsoft Office ● Slack 🔥 𝑫𝑨𝑻𝑨 𝑺𝑬𝑪𝑼𝑹𝑰𝑻𝒀 and 𝑪𝑶𝑴𝑷𝑳𝑰𝑨𝑵𝑪𝑬 I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security. I've taken security awareness training courses, which are as follows: 👇 ● Security Awareness Training ● Beyond the Hook: Empowering Minds Against Phishing ● PCI DSS Awareness Training ☎️ Hey, let me know when you're free for a call. Talk soon, Joseph
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Shopify
    Accounts Receivable
    Point of Sale & Payment Systems
    Gorgias
    Technical Support
    Email Communication
    Answered Ticket
    Ticketing System
    Customer Service
    Freshdesk
    Jira
    Ecommerce Support
    Order Processing
    Email Support
    Online Chat Support
  • $7 hourly
    Welcome to my profile! I offer my 6 years of expertise in excellent General Virtual Assistance task such as Phone, Chat & Email customer service support, with sales experience. With years of experience, I excel in excellent customer service and administrative tasks, ensuring smooth operations. My Phone, Chat & Email Support proficiency ensures prompt and professional communication with clients, resolving inquiries effectively. I possess a deep understanding of sales strategies, driving revenue growth and enhancing brand visibility in E-commerce like Shopify and Amazon, If you need a versatile freelancer who can handle various tasks and contribute to your business's success, let's connect!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Hospitality & Tourism
    WordPress e-Commerce
    Dialpad
    Inbound Marketing
    Sales
    Cold Email
    Cold Call
    Financial Management
    Word Processor
    Phone Support
    Microsoft Office
    Design Concept
    Google Docs
    Email Support
  • $5 hourly
    Providing flawless service is never easy, but I always do my best to be able to provide good quality service and 100% satisfaction to my customers. I deal with every customers in a positive and accurate way to make them feel that they are speaking to the right person and that they would not have to repeat calling for the same issue or concern all over. I'm also willing to go above and beyond in my work. I always look for ways to improve customer satisfaction and make sure everyone gets good service. Plus, I have great communication skills which is very important in every Customer Service role. I have a mental flexibility to response to a variety of situations in which ever way the customers prefer at the moment. I also take responsibility to every thing I say and do. That is why I make sure to be focused on my work and provide accurate information to customers.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Multitasking
    Customer Support
    Data Entry
    Interpersonal Skills
    Communication Etiquette
    Email Support
  • $7 hourly
    Tasks: *Listing Optimization - Mainly keyword research, tracking, *Well-versed with Helium 10 *Keyword Indexing *Competitors Research *BSR tracking *Inventory management (General logistic management and shipment management) *Customer Service (reviews feedback) live chat/emails *Account management/identifying listing problem *Monitoring OrderHive *Creating shipping labels *Checking amazon order page and return page *Weekly sales tracker update *Missing buy box check *LTSF Report *Outlet deal Report *Review priced blocked check *Inactive &suppressed listing *Top deal tracker check *New listing review
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Typing
    Microsoft Excel
    Microsoft Word
    Customer Support
    Email Communication
    Microsoft PowerPoint
    Product Listings
    Keyword Research
    Administrative Support
    Data Mining
    Amazon Webstore
    Google Docs
    Data Entry
    Email Support
  • $7 hourly
    I have experience as a General Office task Virtual Assistant, especially for Administrative Services, Customer Support and Social Media. ~ Experienced in communicating with the client in either chat or phone calls. ~ Experienced in scheduling and setting up appointments. ~ Experienced in managing and sending advertisement emails. ~ Experienced in managing social media accounts ( responding to chats, accepting requests on a group page, creating posts with #hashtags, etc.) ~ Experienced in searching for leads, most especially if it is a targeted customer. ~ 5 Star Hotel employee. Mentioning those experiences above, I am confident that I can help you with your business and am excited to learn new things. I can work independently, with minimum to less supervision. Regular communication is very important for me since with the kind of setup we have communicating with each other is a must and cannot be missed.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Scheduling
    Personal Administration
    Customer Retention
    Sales
    Data Entry
    Customer Service
    Technical Support
    Email Communication
    Social Media Management
    Email Support
    English
  • $8 hourly
    Experienced Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Word, Customer Satisfaction, Documentation, Team Building, and Quality Assurance. Strong information technology professional with a Bachelor of Business Administration (B.B.A.) focused in Human Resources Development from University of San Carlos.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Support
    Customer Satisfaction
    Project Management
    Customer Service
    Administrate
    Human Resource Management
    BPO Call Center
    Email Support
  • $6 hourly
    ✅Virtual Admin Assistant ✅Real Estate Admin Management ✅Short-term Rental Management ✅Customer Service ✅Maintaining CRM ✅Poster/thumbnail editing via Canva ✅Cold Calling ✅Data Entry ✅Calendar Management ✅Email Management ✅Cold Email Marketing ✅Strong attention to detail ✅Fast Learner
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Service
    Real Estate Cold Calling
    Administrative Support
    Data Entry
    Calendar Management
    Customer Support
    Phone Communication
    Process Optimization
    Proofreading
    Email Support
    Technical Support
  • $26 hourly
    I have more than 15 years of experience with multiple skills. I worked as a Technical Support Expert with a BMW software company. My job is 100% remote. I assist customers via email and remote desktop. I help customers with installing our BMW diagnostic and programming software in the Windows environment. I also extend support with LAN/WLAN connectivity and Windows errors encountered during the installation. I was an Amazon Retail account Customer Service Representative for three months and was promoted to Quality Assurance Apprentice. Three months after that, my band level was upgraded and I became a Quality Assurance Specialist. My goal was to make sure that the quality of calls from our customer care agents meet Amazon standards to maintain Amazon's title as the company with the best customer service experience. I used to work with Fairchild Semiconductor as an IT Remote Specialist - Global Helpdesk for 2 years. My tasks were to do technical support for our Fairchild employees worldwide. I catered Phone, Chat, Skype, Email & Remote desktop support altogether if the queue is very high. Due to my performance, I was appointed as an Admin for the System's Monitoring (Philippine Site). I managed our mini teams composed of 12 agents. I also created and maintained our Helpdesk’s websites (Google Sites). These websites contain troubleshooting steps for technical issues, updates, downtime schedules, and links to useful tools. The company I've worked with before Fairchild is a Call Center. I worked for 7 years with Dell computers account (Team Management). My resume shows my journey from a Technical Support Representative 1 to 5 and to a Resolution Specialist. I love art and I am proficient in Photoshop. I also know how to work with Google Apps, especially with Google Docs, Sheets, Slides, and Sites. I am active in Facebook Marketing and I am familiar with other social media sites. I am knowledgeable with Microsoft Office Applications like Word, PowerPoint & Excel. I know how to manage formulas and pivots in excel as well. Based on my job history, I strongly believe that I can meet or even exceed your expectations and I can provide a great customer experience for your clients.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Office 365
    Helpdesk
    Hardware Troubleshooting
    Email Support
    Phone Support
    Tech & IT
    Online Chat Support
    Technical Support
  • $25 hourly
    "Highly recommended, 10/10. Great at following directions. Goes above and beyond." - Client Review ------------------------------------------------------------------- Hey There! My name is Maria and thank you for checking my profile! Please feel free to send me a message or a job invite so we can discuss how I can help you and your Sales Development Team in prospecting new business for your organization. I have worked in the SaaS space for about 8 years and have worked for both Startups and Enterprise clients. I also have undergone training with Winning by Design. I am happy to discuss how I can help you with prospecting new leads, doing email outreach, and making call and email follow-ups. I am looking forward to connecting with you soon! Warm regards, Maria Below are the Industries I have worked for as an SDR: - Publishing Company - Insurance Companies - Janitorial Business -Carpet Cleaning Business - Digital Marketing Agency - SaaS Companies - Solar Company - International Security Company - E-commerce - Affiliate Marketing - Software Companies / SaaS - Analytics Company Tools that I have used on my role as an SDR: - Zoho, Salesforce Classic and Salesforce Lightning, HubSpot, Salesgenie, iContact, Nutshell and Pipedrive -X5 (Ytel), Five9, Vonage and RingCentral, Grasshopper, 8x8, Justcall, Aircall -Quickmail.io, PersistIQ, Reply.io, SendGrid, Outreach.io -LinkedIn Sales Navigator, Skrapp, RocketReach, Snov.io, Apollo.io, ZoomInfo -Google drive, google calendar, and google sheet - Drift.io, and Intercom - Crunchbase
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Support
    Inbound Inquiry
    Customer Support
    LinkedIn Sales Navigator
    Sales Development
    Business Development
    Sales Management
    Customer Relationship Management
    SaaS
    List Building
    Outbound Sales
    HubSpot
    Lead Generation
    Sales & Marketing
  • $10 hourly
    I'm Dean Michael Berdin, a Filipino virtual assistant from Cebu, Philippines; I've worked in the customer service industry for more than ten years. I've had positions with numerous multinational corporations, including Expedia, JP Morgan Chase, AT&T, SiriusXM, and Lightspeed POS. I developed my career in the BPO (Business Process Outsourcing) industry throughout the course of my ten years of employment, moving up the ranks from front-line support to supervisory level. I also had a coaching and training job. I provided product training and communication skills training for recently hired workers. I've also given tenured workers training sessions and refresher coaching to help them do their jobs better. Over the past five years, I have performed work for numerous clients via UpWork. I developed the abilities necessary to work as a freelance virtual assistant from my prior positions in the customer service industry. Data entry, inventory management, order processing, Shopify management, CRM administration, POS management, and a whole lot more were all part of my past jobs.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Ecommerce Website Development
    Email Marketing
    Email Communication
    Data Entry
    Customer Service
    Social Media Marketing
    Phone Support
    Online Chat Support
    Email Support
  • $25 hourly
    ⭐️Providing quality customer care and virtual assistance for 13 years!⭐️ 📊10+ years experience in Customer Service Support 🗂️3+ years as eCommerce Executive Assistant 🧑🏻‍🎓Top Rated Plus and 100% Job Success Score These are the list of services I offer to clients in and out of Upwork for the past decade. ✅ Virtual Assistance & Administrative Support 🔥Editing and Proofreading 🔥Data Entry 🔥Email Support Management 🔥Internet Research, 🔥Light Lead Generation, 🔥Basic social media management 🔥Appointment scheduling ✅ eCommerce Support 🔥Order Fulfillment, Order Processing, Order Tracking, Checking Order Status 🔥Track Shipments, Coordinating with Warehouse, Checking Inventory 🔥 Handling tickets Through CRM, Handle Returns & Refunds ✅ Account Management | Customer Service and Technical Support ✅WordPress Website Maintenance 🔥Database creation and management, 🔥Ecommerce website maintenance ✅Light SEO, content, and project management 🔥Create generic & technical writer briefs 🔥Proofread writer outputs 🔥Keyword research ✅General Transcription Background in:👇👇👇 ⚙️Amazon Seller Central ⚙️Woocommerce ⚙️Magento ⚙️Shopify ⚙️Zendesk ⚙️Freshdesk ⚙️ShipStation ⚙️WordPress ⚙️Zendesk ⚙️Amazon FBA ⚙️Etsy As an E-commerce Virtual Assistant & Account Manager, I am always excited to work with: ⚡Start-up E-commerce Business Owners ⚡Amazon Sellers ⚡Etsy Store Owners ⚡Shopify Store Owners ⚡Online Store Owners ⚡Digital Marketing Agencies ⚡Entrepreneurs Send me a message so we can discuss how we can utilize my skills and expertise to assist your business.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Virtual Assistance
    Magento
    Shopify
    Account Management
    Executive Support
    WooCommerce
    Google Workspace Administration
    Administrative Support
    Customer Service
    Freshdesk
    Email Support
    Zendesk
  • $10 hourly
    I'm from the Philippines and a long term freelancer of Upwork with a POSITIVE attitude both for work and to my colleagues. I have worked in a BPO company as a Call Center Agent. I do email handling, customer support, technical support, order processing, and a lot more. In Upwork, I was able to get jobs like in a fashion jewelry stores: Georgia Valentino, Amara Carmen, and Ancient Enlightenment under Ecommerce International Ltd. as their Customer Support, then with Koopmanofficial as a Facebook Manager and moderator, and also with Dose of Roses who used Gorgias and Shopify as their Customer/Sales Representative. I know Shopify, Aliexpress, Oberlo, Roundcube Webmail, Zendesk, and Gorgias but I welcome training for new apps or software if it is a must. I am a fast learner and very hardworking. I value my job and I always give 100% to my work for it to be successful. I also have knowledge in Photoshop and Coreldraw which I use to edit photos and redesign logos when I worked as a graphic artist in a printing company here in Cebu. Right now, I am connected with Activepipe (an email marketing platform for real estate agents) as one of their Technical Support. But honestly, my only downside to your hiring process is my inability to take calls. Due to pandemic, we are stuck in our hometown, the animal sounds would be heard from the background so my apologies. Our area may not be conducive for calls but I can greatly help with other tasks as you see fit. I am a good fit for this job because I am hardworking, have the willingness to learn, and have diverse skills. If given the chance to work with you, I will devote all of my time with this job and help your company accomplish the mission and vision. I love reading, watching movies and do sing-a-long with my family specially on weekends.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Answered Ticket
    Ticketing System
    Customer Support
    Online Chat Support
    Customer Satisfaction
    Email Communication
    Technical Support
    Email Support
    Slack
    Customer Service
    Oberlo
    Shopify
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