⭐️ "Amina is an excellent resource! With a keen attention to detail, she always delivers on time and above expectations. Great linguistic skills and the ability to out perform everytime! I would highly recommend her to any and everyone!"
With more than five years of extensive experience as a Customer Success and Social Media Manager, I have been instrumental in assisting businesses in cultivating enduring customer relationships, ensuring a seamless customer journey, and optimizing their social media presence to propel them toward new heights of success🚀. My versatile skill set positions me as an adept professional capable of handling diverse responsibilities.
Here Is How I Can Assist You In Achieving Your Business Goals:
✅ Facilitating a seamless onboarding experience for new customers, offering comprehensive information on product features, guiding adoption, and addressing concerns whilst providing technical support empathetically and professionally.
✅ Engaging with customers via inbound/outbound phone, social media, email, chat support, and in-app notifications. Proactively addressing conflicts or concerns to guarantee customer satisfaction.
✅ Cultivating strong relationships with customers by understanding their needs, providing ongoing support, and addressing any concerns to foster customer loyalty and increase retention rates.
✅ Transforming satisfied customers into advocates by encouraging positive feedback, testimonials, or referrals. Also upselling or cross-selling additional products or services that align with the customer's evolving needs and consequently contribute to business growth.
✅ Consistently posting, monitoring, and optimizing social media platforms to ensure ongoing customer engagement and stay ahead of competitors. Additionally, assessing and analyzing engagement metrics to contribute to business growth.
✅ Proficient in acting as a virtual assistant and project manager for global clients, handling various tasks including thorough market research, email management, meeting scheduling, recruitment, market analysis, and delivering comprehensive administrative support.
✅ Implementing Search Engine Optimization (SEO) and App Store Optimization (ASO) approaches to increase organic web traffic. This involves conducting thorough keyword research, analyzing competitors, and updating meta tags, descriptions, and URLs. The aim is to enhance search engine visibility, drive organic traffic, and successfully improve overall rankings.
✅ Executing influencer marketing initiatives involves understanding the brand's business and objectives, along with customer personas. This facilitates in-depth research to identify the appropriate influencer type and niche, aiming to enhance awareness and drive acquisitions.
🛠️ Tools I'm Proficient At:
✔ClickUp
✔Asana
✔Trello
✔Slack
✔Intercom
✔Canva
✔Google Analytics
✔Social Media Analytics (i.e. Facebook, Instagram, Twitter, TikTok and YouTube)
✔SEO tools (i.e. Google Keyword Planner, Ahrefs, HubSpot and Ubersuggest)
Other Positive Attributes I Offer:
✔Highly motivated and dedicated team player.
✔Punctual, honest, and dependable, ensuring swift delivery of outcomes.
✔Combining professionalism and friendliness to enhance the overall experience.
✔Quick learner who will easily adjust to the needs of your business,
✔Fluent in English with a reliable remote connection, ensuring continuous client accessibility and connectivity with them 24/7.
All in all, I am eager to bring my expertise and commitment to excellence to your projects. If you are seeking a dedicated professional who can deliver high-quality results, collaborate effectively, and contribute to the success of your endeavors, I am here to help.
Thank you for taking out the time and visiting my profile!
I look forward to the opportunity to work with you! 🤝
Thank you,
Amina Shah
Email Technical Support
