Hire the best Email Technical Support Specialists in Tennessee
Check out Email Technical Support Specialists in Tennessee with the skills you need for your next job.
- $30 hourly
- 4.9/5
- (40 jobs)
Top Rated In The USA 🇺🇸⭐️ As a Sales Development Representative, I excel in building relationships and generating leads that drive business growth. My ability to connect with potential clients stems from a genuine interest in understanding their unique needs and pain points. I leverage my strong communication skills to engage prospects effectively, whether through cold calls, email outreach, or social media platforms. I believe that listening is just as crucial as talking; by actively listening to prospects, I can tailor my approach to address their specific challenges and demonstrate how our solutions can add value to their businesses. My enthusiasm for the product and my commitment to providing exceptional service resonate with prospects, helping me establish rapport and trust quickly. I maintain a positive attitude, viewing every interaction as an opportunity to learn and improve, which not only enhances my skills but also contributes to a positive team culture. In addition to my interpersonal skills, I am highly organized and adept at utilizing various sales tools and CRM systems to track leads, manage follow-ups, and analyze data. This enables me to prioritize my outreach efforts effectively and ensure no potential opportunity slips through the cracks. I set ambitious yet achievable goals for myself, consistently striving to exceed targets and contribute to the overall success of the sales team. My proactive approach to lead generation involves researching potential clients, understanding their industry trends, and identifying key decision-makers, which equips me with the knowledge needed to engage in meaningful conversations. Furthermore, I embrace feedback and continuously seek professional development opportunities to refine my sales techniques and strategies. My commitment to excellence, combined with my passion for helping businesses succeed, positions me as a valuable asset in any sales organization, driving growth and fostering lasting relationships with clients.Email Technical SupportSalesLead GenerationSales DevelopmentEmail SupportB2B MarketingCustomer SupportB2C MarketingInvoicingProduct KnowledgeEmail CommunicationData Entry - $100 hourly
- 4.9/5
- (73 jobs)
I am happy to share my experience here on Upwork, I am determined to leverage my skills and expertise to explore new opportunities. Throughout my recent work career, I have made significant contributions, including: • Building infrastructure for data input and cleansing (Integrate). • Developing and managing Marketo templates for email, landing page, and form builds. • Training hundreds of users, providing documentation, and creating video training resources for various assets. • Customizing, facilitating training, administration, and documentation for the event management platform (SplashThat) across multiple teams. My proficiency extends to marketing automation, particularly with Marketo, where I hold the certification of a Marketo Master Architect. In addition, for the past 2 years, I have been on the board of exam builders for the Master Architect. With over 15 years of experience, I have successfully built and managed Marketo templates for Adobe Experience Cloud, overseeing Marketo, Magento, and Adobe. I am well-versed in integrating Marketo with SFDC instances and have supported marketing and sales teams with reporting and lead routing. My expertise is not only confined to Adobe but extends across various industries. I am actively seeking new opportunities and would appreciate any introductions or suggestions that align with my skills. In the current market, connections and referrals play a crucial role, and I am open to exploring potential collaborations. Thank you for considering my expertise, and I look forward to discussing how I can contribute to the success of your team. Best regards, Todd BakerEmail Technical SupportEmail MarketingEmail SupportGraphic DesignHTMLAdobe Creative SuiteEmail DeliverabilityMarketing AutomationMarketoMailchimpHubSpot - $54 hourly
- 5.0/5
- (9 jobs)
After a successful 10 years in the Hospitality/Hotels space managing business operations, sales, revenue management and customer service, I successfully applied these skills to the SaaS technology space over the last 7 years. I have a proven track record of managing cross-functional departments, launching early-stage Customer Success functions, scaling during hyper-growth and consistently achieving business objectives and key results. I drive excellence through my passion for identifying exceptional talent, team collaboration and improving internal processes. I create and build world class customer experiences and successful teams through a respectful understanding of each other and two-way accountability.Email Technical SupportCustomer ServiceStartup ConsultingUpsellingCustomer Retention StrategySaaSCustomer SupportCustomer OnboardingStrategic PlanningSalesforceTeam BuildingCustomer ExperienceFreshdeskZendeskIntercomEmail Support - $40 hourly
- 5.0/5
- (1 job)
I'm a supply chain management professional with extensive experience in all Microsoft applications. My key competencies are listed below. I'm interested in any of the below opportunities as well as other small jobs you may have. You'll find my background and experience can fit almost any area you need assistance in. • Customer Service • Order Placement • Quoting • Sourcing • Supply Chain ManagementEmail Technical SupportCustomer SupportDatabaseMicrosoft OutlookAsset ManagementEmail SupportCustomer Support PluginBusiness ManagementDatabase Management SystemCustomer ServiceBuildingCustomer Service TrainingTrainingEnterprise Resource PlanningMicrosoft WordMicrosoft Office - $20 hourly
- 5.0/5
- (12 jobs)
I am vegan so if you are looking for a vegan or plant based professional to be part of your company you found me! I am a virtual assistant that knows the importance of paying attention to detail. I consider it a specialty of mine. I notice things that many would pass by. A willingness to learn and being quick to learn are strengths I pride myself on. In putting these skills to work for you it will allow you to rest easy knowing the job will get done correctly while you concentrate on other tasks.Email Technical SupportSchedulingYouTubePDF ConversionEmail SupportFile ManagementAdministrative SupportProofreadingData EntrySocial Media Content - $25 hourly
- 5.0/5
- (17 jobs)
I have worked as a hair colorist and hair color educator for the past ten years. I have built a loyal clientele by using excellent customer service and providing a great salon experience. I had the opportunity to train new colorists by creating lesson plans and providing hands-on training. Before my salon career, I processed pharmaceutical returns and managed a large territory of independent pharmacies. I gained valuable experience in customer service, email, and phone calls and how to manage my time while working on my own. I also have a communications degree with an emphasis in journalism. I would love to offer my assistance with anything cosmetology/beauty industry-related and customer service in other fields.Email Technical SupportUS English DialectBeautyCustomer SupportContent WritingSocial Customer ServiceCustomer SatisfactionEmail CommunicationEmail EtiquetteMicrosoft OfficeEmployee MotivationTime ManagementCustomer ServiceEmail SupportEnglish - $30 hourly
- 5.0/5
- (2 jobs)
I'm an experienced IT Support Administrator and resume writer with a passion for solving problems and assisting individuals. With a strong background in IT support and a keen eye for detail, I specialize in solving technical issues and crafting personalized and impactful resumes that effectively showcase technical skills, professional achievements, and career progression. -- Profile Summary -- Seasoned IT Support Administrator adept at troubleshooting, maintaining, and optimizing complex IT systems, networks, and infrastructure. Proficient in providing end-user support, diagnosing technical issues, and delivering efficient solutions that minimize downtime and enhance productivity. Extensive knowledge of industry-standard technologies, including hardware, software, operating systems, and network protocols. Proven ability to communicate technical concepts effectively to non-technical individuals, fostering understanding and resolving IT-related challenges. Committed to staying up-to-date with the latest trends and advancements in IT support and resume writing to deliver cutting-edge solutions and exceptional service. -- Key Skills -- IT Support and Troubleshooting Network Administration System Maintenance and Optimization End-User Training and Support Project Coordination and Implementation Hardware and Software Proficiency Resume Writing and Editing Career Coaching and Development Technical Documentation and Reporting Customer Service Excellence -- Services Offered -- IT Support and Troubleshooting: I have over a decade of full-stack level 3 support experience in the government, enterprise and residential sectors. IT Resume Writing: Crafting compelling and professionally formatted resumes that effectively showcase your skills, experience, and achievements in the IT industry. I will highlight your technical expertise, certifications, and relevant projects to grab the attention of potential employers. Resume Editing: Enhancing and refining your existing IT resume to ensure it aligns with industry standards, stands out from the competition, and effectively communicates your unique value proposition. LinkedIn Profile Optimization: Developing an engaging and keyword-rich LinkedIn profile that attracts attention from recruiters and showcases your expertise in the IT field. I will optimize your profile to increase visibility and networking opportunities. Career Coaching: Offering personalized coaching sessions to help you identify your career goals, develop a targeted job search strategy, and improve your interviewing skills. I will provide guidance on industry trends, job market insights, and strategies for career advancement in the IT field. -- Your Benefits -- Professionally written resumes that highlight your technical skills and achievements, increasing your chances of securing interviews and job offers. Tailored resumes that align with industry standards and catch the attention of hiring managers and recruiters. Access to a seasoned IT professional who understands the intricacies of the industry and can effectively translate your technical expertise into a compelling resume. Confidential and collaborative approach to ensure your unique qualifications and career aspirations are accurately represented. Personalized coaching sessions to help you navigate the job market, enhance your professional brand, and accelerate your career growth.Email Technical SupportVirtual AssistanceVirus RemovalEmail SupportGoogle WorkspaceOffice 365WiresharkFTPWeb3Computing & NetworkingVirtualizationLinux System AdministrationWindows AdministrationEnd User Technical SupportResume DevelopmentResume Writing - $25 hourly
- 5.0/5
- (1 job)
Customer service professional with extensive experience in delivering exceptional support and fostering positive client relationships. Adept at resolving complex issues with a keen focus on customer satisfaction and retention. Proven ability to manage high-volume inquiries, provide tailored solutions, and enhance overall service quality. Strong communicator with a track record of collaborating effectively with teams to drive improvements and exceed service expectations. Dedicated to creating a positive customer experience and contributing to organizational success through proactive problem-solving and attentive service. Work Experience Senior Customer Experience Specialist Sundays for Dogs-Remote August 2021 to June 2024 • As one of the inaugural CSRs in the company built and provided much of the internal customer service framework through macros, policies, and procedures. • CSAT average of 94% with 9-minute AHT and 0 ACW. • Highly regarded, and requested, by our customers Co-Owner Spirits of Solace-Chattanooga, TN February 2014 to December 2023 • Maintained high levels of customer satisfaction through exceptional service delivery • Implemented customer loyalty programs resulting in a 45% increase in repeat business • Co-Founded and operated a successful business for 9 years, overseeing all aspects of operations • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency Operations Team Manager Transcom-Remote October 2020 to June 2021 • Operations supervisor for BPO group based out of India and the Philippines. • Managed a team of 21, ranked 4th in the department • Increased overall CSAT by 21% to an average of 85% • Empathetically led the team which produced 3 team members being promoted to SMEs or Supervisors of their own. Led up-trainings to increase CSR knowledge and performance. Senior Subject Matter Expert Teleperformance-Remote July 2019 to October 2020 • Hired as CSR then quickly promoted to SME. • Performed in the top 3% of the company. • Assisted in new hire training, up-trainings, and mentorship. • Developed QA procedures to broaden individuals’ foundational knowledge and advanced principles and techniques with training. Seasonal CSR Concentrix-Remote March 2018 to June 2019 • Worked in sales to provide world-class customer service to interested parties of Apple devices. • Provided exceptional customer service to a high volume of customers during peak holiday season • Resolved customer complaints and issues promptly and effectively, ensuring customer satisfaction • Maintained a positive and friendly demeanor while handling difficult or irate customers Education Associate of Arts and Sciences - AAS in Education Healthcare Management Ultimate Medical Academy - Remote September 2020 to December 2021 Skills • Ticketing Systems • Skilled Multi-tasker • Business Process Outsourcing (BPO) • Organization Skills • Phone Etiquette • Operations Management • Cross-functional Team Leadership • SME development • Job Skills • Order Processing • Customer Support • Quality Assurance • Team Management • Project Management • Mentoring • Process Improvement LinksEmail Technical SupportCommunication EtiquetteCustomer SupportData EntryInterpersonal SkillsOrder TrackingEmail Support - $25 hourly
- 5.0/5
- (1 job)
I currently am a Customer Service professional with 12 years of experience looking to branch out from the standard direct-support positions. My experience has allowed me to develop excellent oral and written communication skills, the ability to multitask and prioritize to best utilize my time in an efficient manner, and collaborate with and lead various teams to best reach goals and resolve issues on a several different projects.Email Technical SupportResolves ConflictMicrosoft OfficeAccounting BasicsCustomer SupportGoogleCustomer ServiceGoogle WorkspaceEmail Support - $85 hourly
- 0.0/5
- (1 job)
I'm a dedicated grant writing professional who passionately advocates for worthwhile causes. Whether you're an up-and-coming nonprofit or an established institution in your community, I would love the opportunity to learn more about your organization and how I can help secure you the funding you need to make the world a better place. I've written grants for all levels, from small-scale community groups to the federal government and everything in between. Reach out to me today to get started in revolutionizing your grant funding!Email Technical SupportSalesforce CRMMicrosoft OfficeFundraisingEmployment HandbookEmail SupportGrant Research & Prospect ListGrant Writing - $25 hourly
- 5.0/5
- (0 jobs)
Hello I am Rayven! I have quite a few specialties and I am versatile. I was a quality inspector for two big MedTech companies and I am skilled in customer service phone calls or email, Quality Testing, Quality assurance, Medical Devices, Audits, Compliance, Fraud Prevention, and working with HIPPA.Email Technical SupportOnline Chat SupportTicketing SystemEmail SupportPhone SupportAdministrateMicrosoft OfficeTechnical SupportQuality AssurancePhone CommunicationCustomer ServiceData Visualization - $12 hourly
- 0.0/5
- (0 jobs)
Enhance your customer experience with a customer service specialist with proven expertise, committed to delivering exceptional support to your clients. My focus lies in efficiently handling multiple customer inquiries, swiftly resolving issues, and ensuring top-notch customer satisfaction. With unwavering integrity, I am ready to contribute to your team’s success.Email Technical SupportCommunication SkillsSchedulingProblem SolvingActive ListeningEmail SupportAdministrative SupportVirtual AssistanceCustomer ServiceCustomer RetentionCustomer SatisfactionIncident ManagementPhone Support - $25 hourly
- 4.1/5
- (12 jobs)
Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. I have a number of years experience as an administrative assistant in a fast paced, professional environment. Relevant expertise includes: Proven computer skills with good working knowledge of different computer applications An independent worker who is able to multi task and meet deadlines efficiently and accurately Strong problem-solving skills and initiative evident in the implementation of efficient data management systemsEmail Technical SupportCalendar ManagementClerical SkillsSchedulingData ScrapingEmail SupportCustomer ServiceFile ManagementCold CallingCustomer SupportMicrosoft ExcelData EntryTypingCRM Software - $18 hourly
- 5.0/5
- (2 jobs)
Developer with experience in database design and implementation. Working knowledge of API design from module through path parameter set up. Ability to connect front-end development with API and database to perform authentication and queries.Email Technical SupportJavaScriptData EntryTechnical SupportWindows AdministrationCryptographyMicrosoft ExcelComputer NetworkSeleniumData ScrapingData ManagementMicrosoft WindowsPythonLinuxEmail SupportSystem Administration - $15 hourly
- 0.0/5
- (0 jobs)
Hardworking Customer Service Representative . Trained in project and time management with extensive knowledge of proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating with regulations and departmentsEmail Technical SupportCustomer ServiceManufacturingData EntryCustomer SatisfactionPackaging DesignQuality AssuranceCustomer SupportManufacturing & ConstructionEmail Support - $20 hourly
- 5.0/5
- (2 jobs)
Career Objective Hardworking professional with 20+ years of experience and a proven knowledge of back office operations, administrative support and customer service. Desirous of a Customer Service Manager position, to utilize honed marketing skills, exceptional relationship building, and collaborative skills. Coming with years of customer service supervisory experience, and coaching skills to mentor the customer service team. Offering proven leadership and customer support abilities. Also bringing collaborative skills and proficiency in all Microsoft applications.Email Technical SupportInvoicingProofreadingCoachingOffice DesignResolves ConflictAdministrative SupportBusinessManagement SkillsHuman Resource ManagementCustomer SupportEmail SupportBusiness ManagementMicrosoft OfficeCustomer ServiceDesktop Application - $15 hourly
- 0.0/5
- (1 job)
Christa is a Customer Support Advisor at The Myers-Briggs Company. She attended Middle Tennessee State University, majoring in Early Childhood Education. After several successful years in the customer service field, Christa found herself drawn to problem-solving and broadened her experience with jobs in the administrative field. With skills in organization, time management and efficiency, she aspires to ensure offices and teams operate as effectively as possible to increase productivity. In her spare time, Christa enjoys painting, reading, and spending time with her family and friends.Email Technical SupportCustomer ServiceSchedulingFilingAdministrateEmail SupportOffice ManagementOffice Administration - $20 hourly
- 0.0/5
- (0 jobs)
l have over 15 years of experience in Sales and Support management. Currently I have worked remotely for my company for three years. I have learned excellent time management skills, deescalation specialist, problem solver. My current role requires investigation into the total situation to come to a resolution. I believe in actively listening to my customers and that as a company we must follow our SOP to the best of our ability but at the same time there are times when a situation may warrant a different outcome or decision, that then would warrant speaking to upper management so that they can actively be apart of the decision that works best for that customer. It’s easy as a Support person/manager to have the mindset that “it’s just the next customer” but I believe that each person deserves to be treated as if they matter and aren’t just the next customer in line. Always have the mindset of how you would like to be treated if you were on the other end of the situationEmail Technical SupportPhone SupportEmail SupportActive ListeningTime ManagementManagement SkillsMobile Payment FunctionalityHelpdeskCase ManagementEmail CommunicationZendesk APIInvestigative ReportingAlternative Dispute ResolutionCustomer CareIT SupportZendesk - $22 hourly
- 0.0/5
- (0 jobs)
1. Exceptional communication skills: Ability to articulate clearly and effectively to address customer inquiries and concerns. 2. Strong problem-solving abilities: Proficient in quickly identifying issues and finding appropriate resolutions to ensure customer satisfaction. 3. Empathy and patience: Understanding customers' perspectives and maintaining a calm and empathetic demeanor, even in challenging situations. 4. Multitasking: Skilled in managing multiple inquiries simultaneously, maintaining attention to detail and accuracy. 5. Technical proficiency: Experienced in efficiently using customer service software and call center systems to streamline processes and enhance productivity. 6. Adaptability: Able to adapt to different customer needs, company policies, and procedures to provide personalized and effective support. 7. Time management: Efficient in prioritizing tasks and managing time effectively to meet service level agreements and exceed customer expectations. 8. Team collaboration: work effectively in a team environment, sharing knowledge and best practices to deliver consistent and exceptional service. 9. Conflict resolution: Proficient in de-escalating conflicts and finding mutually beneficial solutions to ensure positive customer interactions. 10. Continuous improvement mindset: Committed to ongoing learning and development, seeking opportunities to enhance skills and contribute to the continuous improvement of customer service operations.Email Technical SupportPhone SupportInbound InquiryInterpersonal SkillsTicketing SystemEmail SupportData EntryOnline Chat SupportAdministrative SupportCustomer SatisfactionCustomer SupportCustomer ServiceMultitaskingProblem ResolutionProblem SolvingCommunication Skills - $15 hourly
- 5.0/5
- (4 jobs)
I’m a freelance writer with a background in IT but have the skills necessary to tackle any subject. I’ve applied my solutions engineering approach from my IT career to my newfound love of writing and the results speak for themselves. I’ve always had a knack for creative energy, be it in music, art or writing. Coupled with my “customer service” oriented approach to IT, I’m in a unique position to be able to process information, recompile and distribute in an easy to digest package. My mission is to assist consumers with distributing whatever kind of content they desire, in a fast, efficient manner. I’m here for all of your technical, content and fiction writing needs so contact me today and lets see how we can form a mutually beneficial relationship.Email Technical SupportBlog CommentingFiction WritingCreative WritingTechnical WritingBook WritingEmail EtiquetteAndroidArticle WritingWindows ServerGhostwritingContent WritingBusiness WritingBlog WritingForum PostingEmail Support - $15 hourly
- 5.0/5
- (1 job)
I have worked in the IT and web development field for 5 years performing a wide range of tasks from infrastructure installation/configuration to web design and customer service. I have worked with computers for 10+ years as a hobby and love all things tech. I build my own computers and troubleshoot them when things go wrong. If I don't already know the solution to the problem at hand, it is nothing more than a learning experience that expands my knowledge going forth!Email Technical SupportGeneral Office SkillsInformation Technology StrategyCustomer ServiceMicrosoft ExcelMicrosoft PowerPointIT ManagementTechnical SupportEmail Support - $15 hourly
- 0.0/5
- (0 jobs)
-3 years of experience in the field of customer service -a bachelor degree in Psychology -great interpersonal skillsEmail Technical SupportOrder FulfillmentCommunication EtiquetteCustomer SupportBilingual EducationOrder TrackingEmail Support - $20 hourly
- 2.4/5
- (2 jobs)
I am a seasoned content and business development professional with a strong track record of helping businesses succeed and grow. My diverse skill set includes business analysis, content management systems (Drupal and WordPress), content development, CRM, graphic design, knowledge management, marketing, project management, and web development. I am passionate about helping businesses achieve their goals and believe my skills and experience can provide exceptional value to any organization seeking growth and success. PLEASE DIRECT MESSAGE ME FOR A LINK TO MY PORTFOLIO ON GOOGLE CLOUD.Email Technical SupportBusiness ManagementCritical Thinking SkillsServerCustomer SupportSoftware DevelopmentDatabaseReport WritingCall Center ManagementWeb ApplicationInvoicingContent WritingWeb DevelopmentKnowledge ManagementEmail SupportProduct DevelopmentContent Research - $18 hourly
- 0.0/5
- (0 jobs)
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.Email Technical SupportMicrosoft WordSalesManagement SkillsCustomer ServiceTime ManagementCustomer Support PluginMicrosoft ExcelSchedulingCustomer SupportOutbound SalesEmail SupportRetail & Consumer Goods - $18 hourly
- 0.0/5
- (1 job)
PROFILE Hard-working and self-motivated virtual assistant with 4+ years experience in website content administration, record keeping, and various personal assistance tasks. Able to focus on work without need for supervision.Email Technical SupportInvoicingSocial Media AdvertisingLead GenerationDigital LiteracyEmail SupportCustomer ServiceDigital MarketingCustomer SupportSmall Business AdministrationComputer SkillsData EntryMicrosoft OfficeMicrosoft Excel - $22 hourly
- 0.0/5
- (0 jobs)
I'm looking for an entry-level, remote, flexible customer service job. Preferably part-time, but I'd be open to considering a full time. I have been a child educator and child care provider for 9 years. I have experience in food service industry as well and also in event coordinating/hosting. My skills include: Fast typer Strong communication skills Holding many details at once Knowing when to slow down and focus with someone Listening and withholding judgment, finding understanding and compassion Problem SolvingEmail Technical SupportEmail SupportCustomer ServiceCustomer Support Want to browse more freelancers?
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