Welcome and thank you for visiting my profile. 🎉🎊🙌
Hello, I'm Wesley, an experienced customer service manager with a track record of successfully leading phone support, chat support, remote groups, and administrative teams. As you search for the best customer service agent for your clients, I invite you to take a moment to review my profile. I am confident that my skills and experience make me a great fit for your team.
With a Top-Rated PLUS freelancer status, 100% Job Success Score, and more than 23,997 Upwork hours, I have received excellent feedback from previous employers. My objective is to provide outstanding customer service to your clients while maintaining a positive attitude. I am detail-oriented, empathetic, and committed to going above and beyond to help both clients and teammates.
Originally from California, I relocated to Nicaragua in 2010 to be close to my relatives. As a fluent speaker of both English and Spanish, I am well-equipped to provide exceptional bilingual support to your clients at the same price. Helping others is my passion, and I am known for my social nature and eagerness to assist.
Being nearshore, I have the flexibility to work during your business hours, and the time difference is not an issue. Currently, I am two hours behind EST, one hour ahead of PDT, and even with MST. Additionally, I am committed to self-development and regularly take online courses through top certification sites to enhance my skills
I am well-versed in identifying the three key elements of exceptional service.
1. Developing a customer-friendly attitude.
2. Expanding your definition of service.
3. Reconsidering who your customers are.
However, implementing these elements requires dedication and consistent practice. In addition to this, I possess valuable insights into important statistics on customer service.
1. Consumers spend up to 10 percent more for the same product with better service.
2. When consumers receive excellent service, they tell an average of 9 to 12 other people about it.
3. When consumers receive poor service, they tell up to 20 people about it.
4. The likelihood that customers will repurchase from or patronize a company whenever their complaints get handled quickly and pleasantly is 82 percent.
5. When service is poor, 91 percent of customers refuse to go back to the eCommerce store or to continue paying for a service/subscription online.
Effective customer service is much more than just communication - it involves body language, tone of voice, writing, and the ability to be empathetic and attentive to customers' needs. As a customer service specialist, I understand the importance of creating a memorable experience for clients. A smile and a positive attitude can make all the difference, especially in today's world where online interactions are more prevalent than ever.
I am dedicated to providing outstanding world-class support to your clients, and I take pride in the services I provide. As an investment for your business, I have invested part of my earnings in top-notch equipment to ensure reliable service, including multiple internet connections from different ISPs (200MBPS work, 40MBPS backup) and an emergency power generator. I own both a PC and a Mac and am accessible to contact most of the day.
I hope this gives you a clear idea of the type of worker I am and the level of commitment I bring to my work. Thank you for taking the time to read my profile, and I look forward to the opportunity to work with you soon!
Take care!!! 👋
Here are some of the software, sites, and platforms that I am well-acquainted with and have previously utilized;
-Amazon Sellers Central
-Google my business
-Kayako Desktop and web
-Real Estate Concierge
-Quickbooks Online - statement reconciliation, adding invoices, sales receipts.
-MS Office 365
-Yelp for Business
-Wordpress (managing page, adding media, pages, and blogs)
-MS Outlook 365 admin
and many others.
I'm currently available part-time work on weekends
Availability Updated: Tuesday, Jan 11, 2022
Please note that I am currently unavailable for cold calling/telemarketing jobs. However, I hope to have the opportunity to collaborate with you in the future. Wishing you all the best.