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Hire the best Executive Assistants in Managua, NI

Check out Executive Assistants in Managua, NI with the skills you need for your next job.
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  • $12 hourly

    • 4.8/5
    • (5 jobs)
    I bring over ten years of experience in customer service, specializing in debt collections compliant with FDCPA and HIPAA, strategic cold calling, and W2 form guidance. I am proficient with 3CXS phone systems and Air Call. My skills include exceptional call management and multitasking across various applications such as Microsoft Excel, Word, Outlook, CRM, Debt Master, and Zendesk. My strong work ethic, friendly demeanor, and commitment to excellence enable me to perform efficiently in any role. I thrive on challenging projects that showcase my leadership potential. With a solid educational background and genuine passion for the tourism industry, I am excited to make a significant impact and grow professionally. Additionally, I am a native Spanish speaker with 90% proficiency in English.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Data Entry
    Administrative Support
    Customer Service
    Official Documents Translation
    Cold Calling
    Telemarketing
    Internet Survey
    Phone Support
  • $7 hourly

    • 5.0/5
    • (33 jobs)
    ⭐⭐⭐⭐⭐ 🚀 Customer Service Top Rated-Vetted Talent Badge on Upwork. Virtual Assistant and Customer Service Rep. on Upwork, with experience in Content Writing, Data Entry, Translation, Marketing, and Real Estate. Hi, My name is Elizabeth, and as a Virtual Assistant, I have helped many clients with different administrative tasks such as Customer Service, Content Writing, Translations, Transactions, Social Media Management, Data Entry, Real Estate and so much more. Virtual Assistants offer a wide range of administrative support and I would really like the opportunity to help you too. Experience in: 💻Project Management 💻Social Media Management 🖨️Administrative tasks 🗓Google Calendar Management 📩Email Management 📈 CRM managing, integrations and automatons 🎨 Video Editing. 🧑‍💻Lead Generation Skills include: • Research and data organization • Proficiency with Microsoft Office tools • Proficiency with cloud-based platforms • Flexibility and adaptability • Organisational skills and the ability to multitask I would like to combine my range of experiences to be able to make a positive contribution to your project, Thanks!
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Online Transaction Processing
    Video Editing & Production
    Inbound Marketing
    Outbound Call
    Customer Service
    Administrative Support
    Virtual Assistance
    Search Engine Optimization
    Online Chat Support
    Customer Support
    Article Writing
    Online Research
    Translation
    Microsoft Excel
    Data Entry
  • $17 hourly

    • 4.9/5
    • (32 jobs)
    Welcome, and thank you for visiting my profile! 🎉🎊🙌 Hello, I'm Wesley, an experienced customer service manager with a proven track record of leading phone support, chat support, remote groups, and administrative teams. As you search for the best customer service agent for your clients, I invite you to review my profile. I am confident that my skills and experience make me an excellent fit for your team. I am proud to hold a Top-Rated PLUS freelancer status, a 100% Job Success Score, and have accumulated over 23,997 hours on Upwork, consistently receiving excellent feedback from previous employers. My objective is to provide outstanding customer service to your clients while maintaining a positive attitude. I am detail-oriented, empathetic, and dedicated to going above and beyond to support both clients and teammates. I was raised in California, and I relocated to Nicaragua in 2010 to be close to my relatives. I am fluent in both English and Spanish, allowing me to provide exceptional bilingual support to your clients at no additional cost. Helping others is my passion, and I am known for my social nature and eagerness to assist. As a nearshore worker, I have the flexibility to work during your business hours, with minimal time difference issues. I am currently two hours behind EST, one hour ahead of PDT, and on the same time zone as MST. I am also committed to self-development, regularly taking online courses through top certification sites to enhance my skills. I am well-versed in identifying the three key elements of exceptional service: * Developing a customer-friendly attitude. * Expanding the definition of service. * Reconsidering who your customers are. * Implementing these elements requires dedication and consistent practice. Additionally, I possess valuable insights into important statistics on customer service: * Consumers spend up to 10% more for the same product when they receive better service. * When consumers receive excellent service, they tell an average of 9 to 12 other people about it. * When consumers receive poor service, they tell up to 20 people about it. * The likelihood of customers repurchasing from or patronizing a company is 82% when their complaints are handled quickly and pleasantly. * When service is poor, 91% of customers refuse to return to an eCommerce store or continue paying for a service/subscription online. * Effective customer service is more than just communication; it involves body language, tone of voice, writing, and the ability to be empathetic and attentive to customers' needs. As a customer service specialist, I understand the importance of creating memorable experiences for clients. A smile and a positive attitude can make all the difference, especially in today's world, where online interactions are more prevalent than ever. I am dedicated to providing world-class support to your clients and take pride in the services I offer. As an investment in your business, I have invested in top-notch equipment to ensure reliable service, including multiple internet connections from different ISPs (250 MBPS primary, & a 40 MBPS backup connection) and an emergency power generator. I own both a PC and a Mac and I am accessible throughout most of the day. I hope this gives you a clear idea of the type of worker I am and the level of commitment I bring to my work. Thank you for taking the time to read my profile, and I look forward to the opportunity to work with you soon! Take care! 👋 *Additional Information*: Here are some of the software, sites, and platforms I am well-acquainted with and have previously utilized: - Amazon Sellers Central - Basecamp - Bookfresh - Bria - Calendly - Coreplus - eBay - FreshDesk - FreshBooks - Five9 Agent - Google Suite - Google My Business - Kayako Desktop and Web - MS Office - Photoshop - Real Estate Concierge - Riley - RingCentral - Talkdesk - TeamWork - Shopify - ZenDesk - QuickBooks Online (statement reconciliation, adding invoices, sales receipts) - MS Office 365 - Harvest - Doodle - OpenTable - Yelp for Business - Yext - WordPress (managing pages, adding media, pages, and blogs) - Zoom - 8x8 Work - MS Outlook 365 Admin - Trello - HubSpot And many others. Availability Status: UNAVAILABLE at the moment Availability Updated: Monday, August 19, 2024 Please note that I am currently unavailable for cold calling/telemarketing jobs. However, I hope to have the opportunity to collaborate with you in the future. Wishing you all the best.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Customer Service
    Email Etiquette
    Administrative Support
    Social Customer Service
    Management Skills
    Customer Retention
    Customer Support
    Phone Support
    Online Chat Support
    Call Center Management
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    Are you tired of wasting your time & advertising budget with no results? Do you want to increase your conversions rates while lowering conversion cost? I might be able to help you! Hi there, my name is Rene, and I’m a Google AdWords certified specialist with over 5 years of experience managing AdWords and Bing accounts. My goal is to put a stop to your wasted marketing dollars and help you improve your pay-per-click campaigns. I’ve helped hundreds of businesses throughout the years lower their cost per conversion and increase sales and revenue. Since every campaign and goal are different, let's start with a FREE AdWords performance evaluation so I can discover a strategy to increase your AdWords performance. • You have No Commitment what so ever, completely FREE. • Performed using a Google MCC account. • Discover gray areas that need improvement and why. • Analyze your Goals & discuss the right strategy for Your Business. Key performing indicators we’ll addressing in the evaluation: • Campaign Structure • Keyword Analysis • Quality Score • Ad Copies • Ad Positioning • Ad Extensions • Geographical Targeting At the end, you'll either hire me or gain an understanding of your Pay-Per-Click campaigns, but if you do hire me below is what you can expect from my management service: • Complete Campaign Structure • Competitor Research • Keyword Research • Match Type Analysis • Negative Keyword Updates • Ad Copy Writing and A/B Testing • Strategic Bid Management • Ad Extension Optimization • Google Analytics Setup (If needed) • Call Tracking Setup • Mobile Call Tracking Setup • Conversion Tracking • Monthly Reports If you're ready to increase website traffic and quality leads while lowering your cost per conversion, contact me anytime. Best wishes, Rene Prado
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Business with 1-9 Employees
    Email Communication
    Administrative Support
    Telemarketing
    Sales
    Pay Per Click Advertising
    Conversion Rate Optimization
    Search Engine Marketing
    Bing Ads
    Real Estate
    Google Analytics
    Google Ads
  • $10 hourly

    • 4.6/5
    • (11 jobs)
    Good morning, I am interested in working for you. I am hard working woman and I am not afraid of challenges. I have handled tough challenges from expanding the distribution of a local magazines to countries such as: Panama, Costa Rica, Honduras, all the way to Mexico to even more ambitious projects such as train new employees into sales when they have never handled sales and make them produce numbers to the company is 30 days (when the company expected effectiveness until they had at least 3 months). I have been in the call center business for more than 5 years. I have handled telephonic and chat/e-mail support service. I'm very determined and can develop action plans that can help you to achieve your company goals. I have delivered great ideas to meet financials from reassigning employees to area where they can be most effective to motivation plans to increase employee's commitment to the company. I can be a great asset to your company and I would like to have an opportunity for an interview. Feel free to contact me at any time.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Administrative Support
    Customer Service
    PPC Campaign Setup & Management
    Amazon SEO
    Amazon PPC
    Amazon FBA
    Shopify
    Canva
    Email Communication
    Virtual Assistance
    Real Estate
  • $20 hourly

    • 4.7/5
    • (18 jobs)
    Hi everyone, thank you for stopping by and taking the time to learn what I can offer to your company. Please know that I'm used to working under pressure and meeting deadlines. I have over 20 years experience and have worked with almost all AR platforms like Zendesk, Fresh Desk, Slack, Zohobooks, Stripe, and QBO to mention a few. I'm always proactive and need little to no supervision and most importantly you see results in the first 30 to 60 days. I can help you create a process that is right for your industry and will improve your cash flow. Please reach out to me if you need someone that is confident, assertive, reliable, and gets the job done right. All I ask in return is a stable job, clear instructions and the tools to get the job done. Kind regards
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Administrative Support
    Accounts Receivable
    Customer Support
    Accounts Receivable Management
    Debt Collection
    Bookkeeping
    Scheduling
    Customer Service
    Lead Generation
    Data Entry
    Phone Support
    Microsoft Excel
  • $10 hourly

    • 5.0/5
    • (12 jobs)
    Hello, I'm a customer service expert with over 10+ years of experience in the customer service industry, I'm enthusiastic about supporting customers and delivering great interactions, I'm a complete customer service expert with great communication and people skills, I'm process-oriented with great attention to details, I'm a fast learner and always focus on working hard and providing my full capacity, for me to provide excellent performance in any position I'm currently working. I have plenty of experience in the call center/BPO industry through customer service representative positions and also as an operations supervisor, I have both perspectives of the business, I have worked in telecommunications, food service, Insurance, and medical companies such as Cricket Wireless, Starbucks coffee company, Oclinicals and Foresight Insurance. I know how to perform against main key performance indicators such as Quality scores, average handle time, customer satisfaction scores, and net promoter scores, and I have provided support through voice, email, and Chat. I have worked with Microsoft Office, phone systems such as AVAYA, and cloud systems such as Oracle, Citrix, AWS, and others, You can be sure that if you hire me, you will have a hardworking, committed, loyal and experienced freelancer at your service.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    BPO Call Center
    Appointment Setting
    Multitasking
    Data Entry
    Microsoft Office
    Administrative Support
    Scheduling
    Technical Support
    Bilingual Education
    Customer Support
    Call Center Management
    Phone Support
    Email Support
  • $20 hourly

    • 4.4/5
    • (18 jobs)
    ⚡ Are you looking for high quality, dependable, detail-oriented, and affordable estimator, CAD drafter, 3D modeler, project manager, and/or virtual assistant? ⚡ 🏆 Seek no more! 🏆 🔝 TOP RATED 💪 ⭐⭐⭐⭐⭐ "Very professional, accurate, and dependable! Wouldn’t hesitate to recommend him" - Testimonial ⭐⭐⭐⭐⭐ ✅ Nearly 10 years of experience being an excellent, detailed-oriented, and fast CAD 2D drafter, 3D modeler, and renderist using AutoCAD, SketchUp, and Lumion. ✏️📐 ✅ I have over 5 years of estimating experience on the US framing lumber system using Planswift or On-Screen Takeoff; I can deliver a very accurate material list for your project! 💪 ✅ Over a year working as a project manager and virtual assistant on Upwork. 🙌 ✅Also, I have an ideal domain in both metric and imperial measuring systems and technical terminology; Spanish and English proficiency are guaranteed. 👌
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Architectural Design
    Administrative Support
    Project Management
    Scheduling
    Material Take-Off
    Virtual Assistance
    PlanSwift
    Construction Estimating
    Quantity Surveying
    3D Modeling
    CAD
    Autodesk AutoCAD
    SketchUp
    3D Rendering
  • $16 hourly

    • 3.6/5
    • (16 jobs)
    I have a hybrid background in Bilingual Customer Service, Phone and Email Tech Support, and Real State Property Management. I worked in customer service for several high-profile companies as Virgin Mobile, Fitbit, and Sprint USA. I am also proficient in working with AppFolio, Propertyware, and Zendoor. I hope this provides enough information for your decision-making process. I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Microsoft Office
    Customer Service
    Administrative Support
    AppFolio
    Discord
    PropertyWare
    Cryptocurrency
    Business Development
    Bilingual Education
    Email Support
    Online Chat Support
    Technical Support
  • $50 hourly

    • 5.0/5
    • (4 jobs)
    Welcome! Your Path to Operational Excellence Starts Here. Are you seeking an accomplished and results-driven professional to lead your operations to new heights? Look no further! With a proven track record as a Top Rated professional, I bring a wealth of expertise across diverse domains, including sales, training, BPO, quality control, project management, and operations management. Why Choose Me? As a seasoned manager and director, I have honed my skills in strategizing, planning, and executing complex projects, optimizing processes, and fostering high-performance teams. My proficiency in coaching and mentoring empowers individuals to reach their full potential, while my relentless pursuit of excellence ensures operational efficiency and bottom-line results. My Expertise: - Sales Leadership: Developing and executing sales strategies, forging strong client relationships, and driving revenue growth. - Training & Development: Designing and delivering comprehensive training programs that cultivate top-tier talent. - BPO Management: Overseeing BPO operations, ensuring service excellence, and driving continuous improvements. - Quality Control & Assurance: Implementing robust quality control measures to enhance service standards. - Project Management: Successfully leading cross-functional projects from inception to completion. - Operations Direction: Providing visionary leadership to optimize efficiency and achieve business objectives. - Coaching & Planning: Guiding individuals and teams towards success through personalized coaching and strategic planning. Why Collaborate With Me? I am a firm believer in collaborative partnerships that create value and foster mutual growth. My passion for driving operational excellence, combined with an unwavering commitment to client satisfaction, ensures I am fully dedicated to delivering exceptional results for your organization. Let's Connect: Are you ready to elevate your operations and drive transformational change? I am excited to discuss how my skills and expertise align perfectly with your goals. Let's connect to explore how together, we can propel your business to unprecedented success. Take the first step towards a brighter future. Contact me today to discuss your project and discover the difference I can make as your dedicated operations manager or director.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Sales
    Financial Analysis
    Administrative Support
    Facilitation
    Training
    BPO Call Center
    Leadership Training
    B2C Marketing
    Team Management
    Project Management
    Human Resource Management
  • $38 hourly

    • 5.0/5
    • (21 jobs)
    I am a top-rated freelancer specializing in e-commerce, social media, and internet marketing. My expertise lies in Shopify, where I have hands-on experience in customizing themes, integrating apps, and running stores efficiently. I am also familiar with other online selling platforms such as Amazon FBM, eBay, and have knowledge of Google and Meta Ads. I have a comprehensive understanding of payment gateway integration for online stores across different countries. I am proud to be a Shopify Partner and primarily focus on customizing and optimizing Shopify stores. With my extensive experience in building stores for both my business and clients, I am thoroughly familiar with all aspects of the platform. In addition to my technical skills, I am also a talented graphic designer and photographer with proficiency in Lightroom, Illustrator, Photoshop, Canva, and other software. I understand the power of visually appealing content and how it can positively impact marketing efforts. If you're interested in working with a reliable and experienced freelancer, don't hesitate to contact me.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Social Media Management
    Shopify
    Product Listings
    Website Customization
    Administrative Support
    Photo Editing
    Adobe Lightroom
    Photography
    Fashion & Beauty
    Graphic Design
    Logo Design
    Adobe Illustrator
    Canva
    Sales & Marketing
  • $8 hourly

    • 5.0/5
    • (14 jobs)
    - Customer service experience with US and Canadian companies. - Bilingual English/Spanish. -Former Supervisor of the Consular Notary Services of the General Consular Directorate - Ministry of Foreign Affairs ( Nicaragua) - Eight years of experience working as a translator and interpreter - Clerk assistant for the Secretary of Managua´s Penal Appeal Chamber. -Court Clerk of Managua´s Penal Courts
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Business with 10-99 Employees
    Phone Support
    Administrative Support
    English to Spanish Translation
    Customer Support
    Translation
    Administrate
    Data Entry
    Typing
  • $8 hourly

    • 5.0/5
    • (8 jobs)
    Profesional experimentada en asistencia virtual. 💻📱 Ayudo a profesionales y empresarios a realizar todas aquellas tareas que desean delegar; de esta manera obtienen más tiempo para poder enfocarse en la planeación de objetivos, estrategias y toma de decisiones que necesitan ejecutar para potenciar su negocio o empresa, logrando alcanzar el máximo crecimiento que desean, incluyendo en el ámbito personal. ¿QUÉ PUEDO HACER POR TI O POR TU EMPRESA? 📌 Atención al Cliente 📌 Secretaria Ejecutiva 📌 Asistencia Administrativa 📌 Gestión de Agendas / Citas 📌 Encuestas Telefónicas 📌 Digitalización de Documentos 📌 Organización de Archivos 📌 Entrada de datos 📌 Transcripciones 📌 Diseños en Canva ¿QUÉ OBTIENES? ✅ Calidad ✅ Compromiso ✅ Responsabilidad ✅ Confidencialidad ¿Necesitas más tiempo a tu disposición? No dudes en contactarme, estaré encantada de conocerte y poder ayudarte. 👩‍💻
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Online Chat Support
    Organizer
    Google Sheets
    Spanish
    Customer Relationship Management
    Customer Support
    General Transcription
    Administrative Support
    Microsoft Office
    Google Docs
    Data Entry
    Typing
    Customer Service
  • $7 hourly

    • 5.0/5
    • (8 jobs)
    7+ years of experience in Customer Service and Tech Support, where I developed great troubleshooting skills, critical thinking and multi tasking skills. Expert in email support, quite familiar and comfortable in phone support. Great working in teams, strong believer than communication is the key for a efficient team. Always receptive to feedback, recommendations and changes. Goal oriented, positive mindset, hard worker. Great typing skills to an average of 65 WPS. Adept to network and computer technology. I have great schedule flexibility, available for any immediate offer.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Administrative Support
    Email Communication
    Chat & Messaging Software
    Quality Assurance
    Product Management
    Data Entry
    Translation
    Spanish to English Translation
    Leadership Skills
    Technical Translation
    English to Spanish Translation
    Virtual Assistance
    Technical Support
    Troubleshooting
    Team Management
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I am an experienced virtual assistant, I know most of the processes related to Real Estate data entry, appointment setter, disposition, marketing, create designs for social media content using Canvas, etc. I'm also experienced in Property Management. I believe I can be a great asset to your business. I’m very detail-oriented and I have the ability to plan and strategize. I have a resourceful approach to problem-solving, tackling challenges head-on and I consider obstacles as learning experiences. I'm a people person with high energy and a lot of ambition to succeed. I speak English and Spanish, so I am completely able to speak and deal with most US prospects, also, I have a very professional home office that allows me to work with zero background noise and distractions, allowing me to focus mainly on the task at hand. I work hard, I learn fast and I am coachable, I love feedback because it helps me improve and become a better professional every day that passes by.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Legal Assistance
    Customer Satisfaction
    Relationship Management
    Customer Service
    Real Estate Cold Calling
    Outbound Sales
    Customer Support
    Real Estate Marketing
    Sales & Marketing
    Administrative Support
    Inbound Marketing
  • $9 hourly

    • 4.6/5
    • (8 jobs)
    Expert in customer service and tech support scenarios. Able to maintain data confidentiality and privacy. Understanding data processing, and file management. I work on a flexible schedule and available for new projects anytime. I enjoy hardworking to reach a goal , openminded to accept ideas from my coworkers. Also accountable is one of my favorite words when it comes relate it to the way i perform my job. When I receive a task and a frame time or deadline to complete it, i do my best to have it complete before the set up scheduled
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Following Procedures
    Translation
    Administrative Support
    Chat & Messaging Software
    Writing
    Data Entry
    Online Chat Support
    Email Support
  • $10 hourly

    • 4.7/5
    • (6 jobs)
    Executive assistant with more than 3+ years of experience in administrative support. Fully bilingual - English and Spanish. Email handling, appointment scheduling, agenda follow-up, data entry, and proficiency in general office tasks. Excellent grammar and vocabulary skills in both languages. Ability to translate documents from English to Spanish and Spanish to English. Experience in property management. Experience with tenant-owner relations, vendor management, and billing. Experience in content writing. Experience with customer service and project management. Bachelor's degree in Business Administration with a concentration in management.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Virtual Assistance
    Lead Generation
    Multitasking
    Property Management
    Maintenance Management
    Logistics Coordination
    Logistics Management
    Scheduling
    Project Management
    Google Workspace
    Administrative Support
    Data Entry
  • $8 hourly

    • 5.0/5
    • (1 job)
    PROFESSIONAL SUMMARY Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Lead Generation
    Administrative Support
    Outbound Sales
    Technical Support
    Customer Support
    Email Support
  • $18 hourly

    • 4.9/5
    • (22 jobs)
    Virtual Assistant with over 4+ years of experience in administrative support. A native Spanish speaker with proficiency in English, I excel in meeting agenda management, email handling, and data entry. My skills include managing office logistics, and customer service, and efficiently executing general office tasks.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Operational Planning
    Project Management Software
    Social Media Design
    Organizer
    Bilingual Education
    Spanish to English Translation
    Virtual Assistance
    Social Media Management
    Scheduling
    Communication Skills
    Administrative Support
    Flyer Design
    Email Communication
    Data Entry
  • $6 hourly

    • 5.0/5
    • (2 jobs)
    I am a responsible, honest, and detail-oriented professional with experience in sales, customer service, real state and appointment setting. With over 4 years of experience in the sales field, I have developed strong skills that help me in building customer relationships. My attention to detail allows me to identify sales opportunities and ensure clear and effective communication with potential clients. I have worked with companies such us: Concentrix, Truckersreport.com, Bottom Line Savings and The quick home buyers. I have worked with various CRM systems, especially Salesforce, which has allowed me to optimize sales processes and efficiently manage customer information. My ability to adapt quickly to new tools and technologies has helped me improve productivity and efficiency in my work. Furthermore, I take pride in my ability to communicate effectively over the phone. I understand the importance of delivering a clear message, being persuasive, and providing excellent customer service on every call. My previous experience in appointment setting has helped me refine my skills in generating appointments and building lasting relationships with clients. I am excited to offer my skills and experience to help your company achieve its sales goals and provide excellent customer service. If you are looking for someone reliable, detail-oriented, and experienced in sales and CRM, please do not hesitate to contact me.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Appointment Setting
    Outbound Sales
    Sales
    Phone Communication
    Cold Calling
    Interpersonal Skills
    Technical Support
    Customer Relationship Management
    Lead Generation
    Administrative Support
    Customer Service
    Customer Satisfaction
  • $10 hourly

    • 4.9/5
    • (4 jobs)
    +9 years of experience in the Call Center industry, working in different positions (Customer Service, Quality Analyst, Admin Coach and Tech support).I have experience in customer service for ( Moneygram international, and Office 365 Microsoft, During that time, I have supported different lines of business (Voice, Email/chat, and Back office) I am enthusiastic about giving good customer service with great communication and people skills. As a Quality analyst my main task was to evaluate inbound/outbound Calls for (Starbucks (US agents)and Moneygram Call centers), analize CSAT results, Data and come up with solutions based on the KPIs affected. As an Admin coach, I was performing different tasks, from coach assignation to scheduling, coding timestamps so agents get paid same hours they actually worked. QuickLearner. Detailed Oriented Professional Team Player Top Performer
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Customer Experience
    Shopify
    Email
    Answered Ticket
    Administrative Support
    Data Entry
    Customer Support
    Customer Service
    Microsoft Excel
    Quality Assurance
    Spanish
    Email Support
    Online Chat Support
    English
    Zendesk
  • $6 hourly

    • 5.0/5
    • (1 job)
    Hello! Recently, I've been working as a Virtual Receptionist for an emergency dental practice. In this role, I organize and prepare meetings for dentists, schedule appointments, manage documents, verify insurance information, and handle billing tasks. It's a dynamic position that keeps me on my toes, and I enjoy ensuring everything runs smoothly for both patients and the dental team. I used to be a Sales Executive at The Credit Pros, a credit repair company. It's a challenging role, but I love helping people figure out their credit and find real solutions. I've also got a knack for hitting sales targets, which comes with the territory. Before this, I was a Cold Caller & Lead Manager at McKinnon Home Buyers. This role had me chatting with clients over the phone, through email, and even live chat. I was setting appointments, making cold calls, and using social media to find new leads. I've also worked as a Back-Office Analyst and Customer Service Representative at Foundever. As an analyst, I made sure everything was in order before deadlines and addressed customer requests promptly. As a representative, I helped solve customer problems and even got recognized for my ability to identify operational needs and develop solutions. So, that's me in a nutshell. I'm all about making things less complicated and more accessible for my clients, whether it's their dental care, their credit, or their customer service experience.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Real Estate Cold Calling
    QA Management
    Communication Etiquette
    Customer Satisfaction
    English to Spanish Translation
    Administrative Support
    Multitasking
    Customer Service
    Email Communication
    Cold Calling
    Management Skills
    Email Support
  • $10 hourly

    • 4.9/5
    • (2 jobs)
    I am a dedicated and customer-focused professional with a high school diploma and a degree in Business Administration in Tourism. I bring over ten years of experience in customer service, specializing in debt collections compliant with FDCPA and HIPAA, strategic cold calling, and proficiency with 3CXS phone systems and Air Call. My skills include exceptional call management and multitasking across various applications, such as Microsoft Excel, Word, Outlook, CRM, Debt Master. My strong work ethic, friendly demeanor, and commitment to excellence enable me to perform efficiently in any role. I thrive on challenging projects that showcase my leadership potential and am eager to contribute to the tourism industry. With a solid educational background and genuine passion, I am excited to make a significant impact and grow professionally.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Virtual Assistance
    Translation
    Language Interpretation
    Administrative Support
    Problem Solving
    Customer Service
    Debt Collection
    Sales
    Real Estate
  • $14 hourly

    • 5.0/5
    • (3 jobs)
    Hi, I'm a Medical Biller from Managua, Nicaragua with over 8 years of experience, who is passionate about helping businesses grow and achieve their goals. I love to work on projects related to Medical Billing, Accounts Receivable management, and follow up, charges data entry, Claims Submission, payment posting, credentialing, etc. My goal is to work with a company that is growing and needs someone with up-to-date skills in Medical Billing to develop a great and stable work relationship. I have a wide range of experience in Medical Billing. I am also capable of managing several responsibilities simultaneously. I also adhere to standards when performing tasks. I have a good command of MS Applications (i.e. Word, Excel, and PowerPoint). I worked as a Medical biller doing tasks such as data entry, charge review, claim submissions, denial management, after a year I was promoted to a supervisor position to manage a team of 23 people and 9 clients. In this position I was in charge of reporting back to clients, overviewing the team performance, reports generation, and more. I started working remotely more than a year ago since I have been the Medical Billing Coordinator for a Pediatric facility. Top Skills: • Medical billing – Over 6 years of experience • Team management – Over 5 years of experience leading and organizing teams. • Data Entry - Superbills coding into EMR systems for processing. • Charge Review – Review of medical claims guidelines fulfillment per carrier billed. • Claims Submissions – Sending claims for adjudication and payment to different carriers using different methods such as clearinghouses, mail, fax, or email according to the carrier requirement. • Denial and Rejection Management – Revision and corrections timely to generate payments. • Account Receivable Follow up: A/R analysis by claim age to maximize the time invested in this task, taking into consideration any special circumstances. • Payment Posting: Manual and electronic posting accordingly to the EMR system in use. • Patient Account Receivable: Claims under Patient responsibility follow up, patient statements generation, and timely follow up. • Patient Support: managing calls from patients to help them understand their benefits or to follow up with a pending balance. • Credentialing task: Provider and facility credentialing and enrollment tasks for Medicaid, Medicare, and commercial carriers. My English Test Scores: EF SET Certificate English Test (50 min) Score: 79/100 (C2 Level) Listening Section 74/100 (C2 Proficient) Reading Section 83/100(C2 Proficient) Link: efset.org/cert/rBx2bf EF SET Quick English Test (15 min) Score: 89/100 (C1 Advanced and C2 Proficient) Listening Section 91/100 (C2 Proficient) Reading Section 86/10(C2 Proficient)
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Medical Billing & Coding
    Phone Communication
    Organizer
    Communication Skills
    Administrative Support
    Scheduling
    Communications
    Data Entry
    Microsoft Excel
  • $9 hourly

    • 4.6/5
    • (42 jobs)
    Hi There, My name is Jenniffer and I appreciate you taking the time to review this. I am a bilingual customer service professional, who has taken over roles such as an account manager, office manager, and Virtual Assistant with over 10+ years of call center experience. My goals are to have the opportunity to always create a strong and long-term working relationship with any client assigned and keep a stable working environment. I am a very ethical person who believes in respecting people's time as well as their effort. I believe punctuality should never be a skill, on the contrary, it should be a way of living. Responsibility is always a must and what really creates value in our lives and tasks to perform as well. I am looking forward to becoming part of your team, having the necessary skills you need in order to have any project operational all the time, and being successful as well. I´m looking forward to hearing from you soon! Best Regards, Jenniffer N.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    File Maintenance
    Communications
    Virtual Assistance
    Active Listening
    Receptionist Skills
    Computer Skills
    Customer Service
    Administrative Support
    Customer Support
  • $25 hourly

    • 5.0/5
    • (6 jobs)
    Accomplished professional with a demonstrated track record in driving operational excellence through strategic planning, execution, and continuous process improvements. Adept at optimizing telephony systems such as Five9, Genesys Cloud, and RingCentral, while fostering collaborative synergy across diverse business units. Well-versed in telecommunications infrastructure, installations, administration, and technical support. Proven ability to lead and motivate teams, resulting in operational efficiency and outstanding customer service. Leverage diverse skill-set and strategic approach to enhance customer interactions, streamline processes, and boost client satisfaction. Equipped with comprehensive field knowledge and dynamic experience to thrive in evolving environments.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Data Warehousing & ETL Software
    Data Analysis
    Looker
    VoIP
    Freshworks CRM
    Google Sheets
    Project Management
    Five9
    SQL
    Business Operations
    Microsoft Excel
    Administrative Support
    Helpdesk
    BPO Call Center
    Call Center Management
    Phone Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    I'm a Customer Service Representative with over 8 years of experience on the call center industry, I have work for several companies on customer services campaigns, sales campaigns and data entry. Rolls on the company: •Managed a high-volume workload within a deadline-driven environment. •Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. JOB EXPERIENCE and SKILLS Real Estate Acquisition & Disposition Manager MLS Listing House and Land MLS searcher for properties sold and get Tax Records to get owners' info. Skip Tracer with Skip Genie and Opencoorporate web to get buyers' info. Cold call LLC companies, sending email fliers with property info GET BEST BUYER'S OFFER Sending assignment contract on DocuSign Comps builder with MLS, Zillow, and Propstream Expert rapport builder with experience in several Real Estate scenarios such as Probate, Absentee, Inherited property, and vacant land with multiple owners, among others. Customer Chat Support Customer Service Representative Virtual Assistant Email Support Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs, and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.
    vsuc_fltilesrefresh_TrophyIcon Executive Assistant
    Real Estate Listing
    Telemarketing
    Customer Service
    Administrative Law
    Real Estate Cold Calling
    Real Estate Closing
    Real Estate Marketing
    Outbound Sales
    Administrative Support
    Office 365
    Real Estate Appraisal
    Appointment Setting
    Lead Generation
    Real Estate Acquisition
    Inbound Inquiry
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