Hello there! I am an experienced business professional with a proven track record in fast-paced environments, where I have consistently demonstrated strong organizational, technical, and interpersonal skills. My commitment to providing superior customer service and my ethical approach to work make me a highly trustworthy and reliable asset.
Skills:
Critical Decision Making: I excel in making intelligent decisions, especially in crucial situations, ensuring effective outcomes.
Effective Communication: My excellent interpersonal skills allow me to communicate effectively with individuals of diverse backgrounds, contributing to successful collaboration and outcomes.
Customer Service Orientation: I have a customer-centric mindset, which is reflected in my outstanding customer service orientation and the ability to meet client needs.
Collaborative Team Player: I am a dedicated team player, capable of working harmoniously with colleagues at all levels, accepting supervision, and contributing positively to team dynamics.
MS Office Proficiency: I am highly proficient in MS Office applications, enabling me to efficiently create reports, documents, and presentations.
Career Highlights:
Quality Assurance Analyst | Guild Solutions, Inc.
Bonifacio Global City, Taguig | June 2022 – Present
Integral role in maintaining product and service quality, performing tasks such as document review, process auditing, compliance verification, and data accuracy validation.
Provide coaching and feedback to improve performance, while monitoring key performance indicators and suggesting process enhancements.
Collaborate with clients to ensure adherence to industry regulations and quality standards.
Corporate Risk Broking Analyst | Willis Towers Watson
Bonifacio Global City, Taguig | April 2017 – May 2022
Conducted comprehensive reviews of client policies and documents, identifying discrepancies and submitting detailed reports to partner Client Managers and Underwriters.
Managed policy status checks and analyzed client-requested changes, contributing to streamlined processes and enhanced client satisfaction.
Business Development Coordinator | Forest Lake Development, Inc.
Paranaque | June 2016 – March 2017
Assessed properties for sale, verified documents, and conducted site visits, leading to well-informed negotiations and strategic decision-making.
Prepared financial analyses, business plans, and pipelines for management presentations, demonstrating a keen understanding of market dynamics.
Claims Associate | JG Summit Holdings, Inc.
Pasig City | February 2016 – May 2016
Evaluated non-life insurance claims, ensuring accurate assessments, communication with partners and insurers, and maintaining an updated claims database.
Responded promptly to insurance-related queries, contributing to efficient claims processing and customer satisfaction.
Investments Specialist | Board of Investments
Makati City | April 2015 – August 2015
Evaluated housing projects for regulatory compliance, conducted site inspections, and facilitated communication between clients and The Board for project approval.
Investigator | Insular Life Assurance Company, Ltd.
Muntinlupa City | May 2010 – March 2015
Conducted thorough investigations of client claims and complaints, collaborating with various stakeholders and maintaining meticulous documentation.
Managed financial functions including accountability reports and liaised with multiple departments for compliance and governance.
Education:
Bachelor of Science in Business Management, De La Salle University-Dasmariñas, Philippines
Bachelor of Science in Accountancy, De La Salle University-Dasmariñas, Philippines
Certifications:
Civil Service (Professional) Eligibility
Six Sigma Certification – Yellow Belt
I am committed to enhancing performance through continuous learning and skill development. With my well-rounded background, I am equipped to deliver exceptional results, ensuring the highest level of service and satisfaction. Let's collaborate to achieve your business goals efficiently and effectively. Feel free to reach out to discuss your project needs further.