Hire the best Five9 Specialists in the Philippines

Check out Five9 Specialists in the Philippines with the skills you need for your next job.
  • $17 hourly
    I'm Ryan. With a background spanning seven years in travel planning at Expedia and valuable experience at Airbnb UK, I've honed my skills in property management and guest satisfaction. My role as an Executive Assistant to a cryptocurrency industry CEO further refined my organizational abilities and deepened my understanding of this dynamic sector. Proficient in a range of tools including Intercom, Zendesk, Asana, Trello, and Slack, I also have familiarity with apps such as Grasshopper, Ring Central, and Stripe. I'm enthusiastic about collaborating with you to achieve our mutual goals.
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    AppFolio
    Property Management
    Trello
    Notion
    RingCentral Glip
    Microsoft Excel
    Stripe
    Evernote
    Cold Calling
    Email Communication
    Sabre
    Intercom
    Zendesk
  • $40 hourly
    My responsibilities include analyzing performance metrics and providing gradual changes in the dialer to ensure the best results. I am also proficient in utilizing contact center technologies and tools to optimize workflow and enhance productivity. Overall, my goal is to create a seamless and efficient contact center operation that exceeds customer expectations and drives business growth. Skills: Operations Management · Analytical Skills, Reports and Metrics, Five9 Administration, Five9 Reports, Inbound/Outbound Optimization
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    Online Chat Support
    Email Support
    Project Management Professional
    Zapier
    Omnichannel Automation
    Administrative Support
    Lead Generation
    Pipedrive
    Zendesk
    Zoho CRM
    Salesforce CRM
  • $50 hourly
    I have worked with Five9 as Technical Support Engineer (Tier3/leve3) for 7 years. I am an expert on Five9 Setup, Implementation, and Management - and can also help with integration of CRM database (ex: Salesfroce, Salesforce APEX, Zendesk, Netsuite) with Five9. I specializes on different Five9 software (ex: Administrator, Supervisor, Agent app, Reports, Call recordings). I am looking forward serving you as your Five9 Consultant or Five9 Administrator and help you with your Inbound and Outbound campaigns to be more productive and your precious agents to have an ease at work. I am negotiable and currently available.
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    Zendesk API
    Apex
    Salesforce CRM
  • $13 hourly
    With experience as Subject Matter Expert (SME) in sales. Providing expert assistance and guidance to Tier 1 agents in real time and taking ownership of escalated, complex issues ensuring a prompt and effective resolution. With over eight years of work experience in Sales and Billing Phone/Chat Specialist. With track record of driving increased sales. Effectively demonstrated product and services, overcoming objection and close sales. Approaches duties with focus, commitment and diligence. With substantial subject matter expertise, training and mentorship experience .
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    Microsoft Excel
    Tableau
    Subject-Matter Expertise
    Email Communication
    Customer Relationship Management
    Administrative Support
    Sales
    Online Research
    Microsoft Word
    Customer Support
    Customer Service
    Zendesk
  • $15 hourly
    For almost 9 years of combined vast experience as Customer Service Representative and Virtual Assistant. I have successfully delivered world class expertise to both customers and clients through email, chat and voice.
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    Customer Relationship Management
    Customer Service
    Email Support
    Online Chat Support
  • $15 hourly
    Ive been on the same field for over 17 years now with the combination of BPO and Homebased or virtual assistance. I am highly skilled in managing team and team members. I am equiped and expert in both excel and google sheet. I have various exposure in terms of client relationship.
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    Phone Support
    CRM Software
    Quality Assurance
    Leadership Skills
    Communication Etiquette
    Critical Thinking Skills
    Career Coaching
    Client Management
    Root Cause Analysis
    Communication Skills
    Customer Service
    Data Entry
  • $6 hourly
    ✅Proficient in the English language ✅Good communication skills ✅C1 Advanced and C2 Proficient in EF Standard English Test ☎️Customer Support and Technical Support 📞Inbound/outbound call 📩Email/chat support 🗣️Complaint and Escalations 👨‍💻Experience in admin support (short contract) 💻Virtual Assistant 📅Account Coordinator ✅Zendesk ✅CRM (company tailored) ✅Five9 ✅Zoiper ✅Microsoft Office ✅Canva ✅Pandadocs ✅SmallPDF ✅Figma (for quotation and service agreement creation) ✅PowerDirector (basic video editing, captioning) ✅Product inquiries, order fulfillment, order tracking, replacement, refund ✅Staff scheduling, and minor payment processing ✅Blind troubleshooting for technical concerns ✅Calendar management ✅Email Management ✅Quotation and Service Agreement
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    Canva
    Outbound Call
    Technical Support
    CRM Software
    Communication Skills
    Customer Service
    Hardware Troubleshooting
    CallTools Call Center Software
    Online Research
    Customer Support
    Online Chat Support
    Phone Support
    Zendesk
    Email Support
  • $6 hourly
    Experienced Customer Service Pro | Tech Troubleshooter | Admin Specialist Welcome to my profile! With 6 years of Customer Service and Administrative excellence under my belt, I'm your go-to professional for exceptional results. Skills That Shine: Customer Service: Mastered inbound and outbound calls, resolving issues and addressing concerns with finesse. Technical Troubleshooting: Adept at dissecting complex technical challenges, delivering efficient solutions. Administrative Excellence: Seasoned in managing schedules, meetings, and deadlines for seamless operations. Impressive Achievements: Successfully handled complex customer queries at telecom giants Globe Telecom and SPRINT. Excelled in outbound calls for Credit Repair at LENDINGTREE, enhancing customer financial well-being. Troubleshot intricate technical issues as a Tier 1 Tech Support Rep at SYKES ASIA INC. Balanced executive support and information management at SL DeBarros Law Firm. Managed orders and provided standout service for Domino’s Pizza Chain as a Freelancer. Navigated negotiations and efficient vendor communication in Freelance Purchasing at Wheelzy. Education: 🎓 BS Psychology Undergraduate 2015-2016 From tackling technical challenges to delivering administrative finesse, I am committed to delivering excellence in every project. Let's collaborate for outstanding outcomes!
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    Salesforce
    Virtual Assistance
    Data Entry
    Customer Support
    Order Fulfillment
    Product Knowledge
    HubSpot
    Email Support
    Order Tracking
  • $10 hourly
    Motivated Sales Associate with experienced boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Helping my client to meet quotas or achieving their desired profit. Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Proactive, assertive, creative, optimistic, compassionate and good communication skills applicant to secure a position in a multinational company that would best fit my qualification wherein I can apply and practice my skills and experiences; to further enhance my values toward any responsibility that I will undertake, develop my talents for continuous career improvement and excel in every way to tap my potentials.
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    Troubleshooting
    Customer Retention
    Avaya
    Product Research
    Customer Service
    Customer Support
    Customer Experience
    Data Entry
    Sales
    Online Chat Support
    Freshdesk
    Email Support
  • $5 hourly
    🌟 Customer Service Specialist With extensive experience in customer service, I excel at handling chats, calls, and emails across multiple platforms. I am proficient in using ChatGPT and translation tools to cater to diverse customers, including those in the US, and Europe (Italian, Polish, French, Dutch, German, Greek, Portuguese). I handle process escalations, manage tickets and reports, and assist with account modifications, billing inquiries, product questions, and sales. As a Subject Matter Expert (SME), I have been promoted to train and support new team members, ensuring they provide top-notch customer service. 📞 Appointment Setter Skilled in managing outbound calls, I efficiently set up appointments, provide quotes, and follow up with clients. My approach is organized, timely, and customer-centric, ensuring that all appointments are scheduled seamlessly. 🎯 Lead Generation Expert I specialize in manually sourcing high-quality leads through platforms like TikTok, Facebook, Instagram, LinkedIn, and various websites. My lead generation process includes data scraping and thorough research to ensure the best potential clients are identified for your business. 📱 Social Media Manager As a social media manager, I bring creativity and strategic thinking to the table. I handle Facebook, Instagram, LinkedIn, and TikTok accounts, providing services from graphic design and video editing to blog posting. I manage ads, boosting, and analytics reports to optimize performance. Additionally, I create and implement weekly to monthly content plans that align with your business goals. 🛒 Ecommerce & Dropshipping Specialist With a strong background in ecommerce, I offer expertise in product research, listing, and promotion across platforms like Shopify and Amazon. I handle email marketing, stock, inventory management, and invoicing, along with supplier communication and order fulfillment. I also manage returns, refunds, and exchanges to ensure smooth operations and customer satisfaction. 💼 Accounting, Bookkeeping & Finance Professional I am proficient in managing emails, files, receipts, invoices, and other financial documents to maintain organization. As a QuickBooks expert, I handle payroll, monthly reports, and financial statements with precision, ensuring your finances are always in order. 🔍 Operations Supervisor & Quality Assurance I ensure that social media accounts are maintained in perfect condition, overseeing the output of social media managers to ensure high-quality posts. I also monitor platforms to guarantee that everything is posted perfectly and on time. 🌐 Virtual Assistant As a versatile virtual assistant, I have experience in supporting industries such as tax & legal, travel & tours, insurance, physical therapy, and real estate. I provide administrative support tailored to your specific needs, ensuring efficiency and reliability. 🛠️ Tools & CRM Proficiency I am proficient in various tools and CRMs, including Monday, Notion, Trello, ClickUp, Asana, Salesforce, GoHighLevel, WhatsApp, Slack, and Skype. I also uses Capcut, Canva, Microsoft Offices, Google Workspaces. My adaptability and quick learning ability allow me to seamlessly integrate with your existing systems.
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    Citrix
    Social Media Content
    Microsoft Excel
    Google
    Cisco
    Kustomer
    Presentations
    Microsoft Word
    Business Presentation
    Appointment Setting
    Google Workspace
    Microsoft Office SharePoint Server
    Cold Calling
    Microsoft Office
    Notion
    Trello
    Asana
    CRM Software
    Salesforce
    Data Entry
    Customer Service
    Canva
    Social Media Management
  • $5 hourly
    Hi I'm Carina, an experienced Customer Support with 10 years of experience. An advocate in providing not just excellent but world class customer service. My passion is to always make customers happy. I am dedicated, hard-working, fast learner, loyal, has good interpersonal skills, and strategic thinker with a positive attitude, able to work in a fast-paced environment. I can also multi-task, adapt to change, and achieve positive results.
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    Avaya
    Salesforce
    Zendesk
    Refund Processing
    Sales
    Order Entry
    Training
    Customer Support
    Leadership Skills
    Subject-Matter Expertise
    Outbound Call
    Customer Experience
    Email Support
    Inbound Inquiry
  • $5 hourly
    I have years of experience in customer service and technical fields, and I am a quick learner in terms of tools and processes. Having an eye for detail is essential, which is why I became an audio transcriber QA. I can contribute by being resourceful, producing high-quality work, and going above and beyond. Customer records management Customer support via chat/email/phone Problem-solving Upselling Virtual Assistant Aside from these abilities, I am very trainable and eager to learn new things. I am extremely motivated, reliable, adaptable to a fast-changing environment, can work under pressure and with less supervision, and I am eager to represent your firm with high standards.
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    Slack
    Dialpad
    Cold Calling
    Scheduling
    Email Communication
    Virtual Assistance
    Data Entry
    Live Chat Software
    Legal Transcription
    Cold Email
    Outbound Call
    Customer Service
    Customer Satisfaction
    Zendesk
  • $10 hourly
    I'm customer service expert with experience in handling telco and energy accounts. I am always dedicated to my job and always willing. Fast learner and reliable.
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    Salesforce CRM
    Customer Retention
    Customer Experience
    Sales Call
    Freshdesk
  • $8 hourly
    • Confident in verbal and non-verbal communication • Flexible and can work under pressure • Willing to work in US time zones. • Team player • Adept with Microsoft Office Suite • Additional proficiency in using DaVinci Resolve
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    Video Editing
    OKTA
    Product Knowledge
    Online Chat Support
    Customer Support
    Communications
    Communication Etiquette
    Phone Support
    Virtual Assistance
    Email Support
    Administrative Support
    Receptionist Skills
    Customer Service
  • $10 hourly
    Services Offered: ✅ Customer Service Representatives ✅ Chat Support ✅ Email Support ✅ Inbound Calls/Outbound Calls ✅ Sales Development Representative ✅ Virtual Assistant ✅ Customer Service Representatives - Customer Engagement ✅ E-Commerce ✅ Moderator ✅ Bookkeeping ✅ Data Entry Skills: ✅ Zoho CRM ✅ Zendesk ✅ Five9 ✅ Slack ✅ Kustomer ✅ Massive ✅ Live Chat ✅ Online Chat Support ✅ Email Support ✅ Customer Service ✅ Outbound Calls ✅ Inbound Calls ✅ Cold Calling ✅ Data Analysis ✅Data Entry ✅Microsoft Excel ✅Spreadsheets ✅Google Sheets Expert ✅Shopify I am ready to provide exceptional support and service. Let’s work together!
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    Data Entry
    Google Sheets
    Customer Satisfaction
    Slack
    Outbound Call
    BPO Call Center
    Zoho CRM
    Kustomer
    Zendesk
    Customer Service
    Email Support
    Online Chat Support
    Copy & Paste
    Writing
  • $20 hourly
    OBJECTIVE With over six years of experience in the BPO industry, including five years in leadership and managerial roles, I am confident in my ability to contribute effectively to your team and drive the success of your accounts. Throughout my career, I have worked predominantly with North American clients, specifically in the USA. In these roles, I have successfully initiated and managed several projects aimed at enhancing performance and operational efficiency. My experience includes overseeing large teams, managing headcounts, and leading diverse groups such as Team Leaders, Subject Matter Experts, and trainees. Currently, I serve as an Associate Operations Manager, where I continue to refine my skills in managing complex operations and fostering team growth. One of my core strengths is my ability to communicate effectively across various levels of an organization. I have demonstrated proficiency in addressing a range of audiences, from frontline staff to senior stakeholders, and in bridging gaps between different departments. Additionally, I possess a keen sense of urgency and meticulous attention to detail, which has been crucial in meeting tight deadlines and ensuring that every aspect of a project is thoroughly executed. These qualities have enabled me to drive results efficiently while maintaining high standards of quality. I am particularly drawn to the opportunity in your company because of work environment and culture that I was able to observed through your LinkedIn and company profile. I am excited about the prospect of applying my skills in project management, team leadership, client relations, and my proactive approach to detail-oriented tasks to contribute to the continued success and growth of your company.
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    CRM Software
    Partnership & Collaborations Outreach
    Email Communication
    Email Management
    Appointment Setting
    Elearning
    Facilitation
    Coaching
    Training & Development
    Customer Service
    Finance
    Administrate
    Management Skills
    Team Management
  • $15 hourly
    Hey, JC here! 🌟 A customer service whiz with passion and integrity, ready to bring a touch of flair to your virtual assistant needs. With a knack for turning cold calls into warm conversations 📞 and setting appointments with ease 📅, I’ve navigated through a wide range of campaigns, from B2B to B2C sales, always with a smile and a solution in mind. 😊 I’m not just about meeting expectations; I’m here to exceed them with enthusiasm and dedication 🚀. Whether it’s handling customer inquiries, managing your calendar, or diving into the nitty-gritty of your next big project, I’m your go-to person. Let’s team up and make things run smoother, one cheerful interaction at a time! 💪🎉
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    Appointment Setting
    HighLevel
    Cold Call
    Cold Calling
    Google Forms
    Google Docs
    Slack
    Zendesk
    Google Calendar
    Google Sheets
    EMR Data Entry
    Data Entry
    Customer Retention
    Customer Service
  • $8 hourly
    PROFILE Competitive Customer Service Associate for 7 years of progressive experience, dedicated to achieve team goals and provide excellent customer satisfaction. Seeking for a Customer Service position to utilize the knowledge and skills I gained with my previous company. ACHIEVEMENTS Chosen as a team POC to lead them in achieving team goals and getting positive surveys. Commended by my team leader for continuous work improvement by maintaining high scores. Participated in TaskUs Cheerdance Competition 2019 and won 3rd place
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    Customer Experience
    Teachable
    Cultural Adaptation
    Time Management
    Data Analysis
    Decision Making
    Critical Thinking Skills
    Multitasking
    Workday
    Phone Communication
    Customer Service
  • $36 hourly
    Highly experienced Senior Five9 Engineer with a solid understanding of SIP protocol, VoIP, QoS, and TCP/IP Fundamentals. Providing exceptional customer service and resolving technical issues quickly and efficiently.
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    Email Support
    Service Cloud Administration
    Customer Relationship Management
    Technical Support
    Call Center Software
    Session Initiation Protocol
    VoIP
    Project Management
    Call Center Management
    IVR Software
  • $36 hourly
    Competent Qlik, PowerBI and SQL user that can handle Report and Dashboard development, data modeling, query optimization, row level security implementation, user training and support, collaboration and documentation.
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    Budget Management
    People Management
    Database Report
    Demand Planning
    Vertica
    Avaya
    Business Intelligence
    QlikView
    Microsoft Excel
  • $25 hourly
    Experienced Academic Writer | Document Processing Specialist | Training Coordinator & Team Manager With over a decade of experience in education, training, and team management, I offer a unique blend of expertise to help your project succeed. From crafting high-quality learning materials to managing complex training programs and leading teams, I’m here to deliver exceptional results. Here’s a snapshot of my skills: 🎓 Academic Writing & Document Processing (3+ years) At Career Go Training (CGT), I started my career by developing learning materials for health services. I later transitioned to document processing, specifically handling Recognition of Prior Learning (RPL) student documents. I also coordinated RPL initiatives, working closely with both internal and external stakeholders, before leading a team responsible for processing various business documents. 📚 TESDA Contact Center Service NC II Program (6 years) I facilitated the TESDA Contact Center Service NC II program for six years, managing training schedules, consulting with TESDA on compliance and school requirements, and developing online programs for distance learning. My strong project management skills ensured all training milestones were met efficiently. 📞 Communication & Product Trainer at PERSONIV (2+ years) At PERSONIV, I conducted final interviews, onboarding, communication assessments, and skills enhancement for voice campaigns. I liaised with clients to address development needs, collected stakeholder feedback, and performed training needs analysis to continually improve programs. I also oversaw the maintenance and modification of the call center system for voice campaigns, ensuring smooth operations. What I Bring to the Table: Strong communication, training, and team leadership abilities Expertise in academic writing, learning material development, and document processing Proven experience managing and facilitating both in-person and online training programs Exceptional problem-solving and process improvement skills I’m passionate about driving results, whether it's through developing engaging training content, improving operational workflows, or leading teams to meet their goals. Let’s connect and discuss how I can help with your next project!
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    Podcast Production
    Voice-Over
    Adobe After Effects
    Elearning Design
    Customer Service Training
    Training Needs Analysis
    Soft Skills Training
    Training Design
    Training Materials
    Training & Development
    Training Online LMS
    Learning Management System
    Photo Editing
    Customer Support
    Video Editing
    Training Presentation
    Adobe Premiere Pro
  • $15 hourly
    I am a dedicated and dependable professional with over 12 years of experience in providing exceptional service to various companies, both office-based and home-based. I specialize in providing comprehensive customer support and administrative solutions that can significantly enhance your business operations. I have extensive experience with a variety of tools and platforms, including: Zendesk for web-based help desk software, support ticket systems, and self-service customer support. *Five9 for cloud contact center solutions. *Salesforce CRM for efficient customer relationship management. *Nextiva for business communication and VoIP services. *Intercom and Freshdesk for customer support and engagement. In addition to technical proficiency, my skill set includes: *Email Support and Email Design to create engaging and responsive customer communications. *Online Chat Support for real-time customer interaction. *Administrative Support to streamline your back-office operations. *Cold Calling and Email Communication to effectively reach out to potential clients. *Zoom Video Conferencing for seamless virtual meetings and collaboration.
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    Landing Page Design
    Constant Contact
    Mailchimp
    Digital Marketing
    Calendar Management
    Zoom Video Conferencing
    Email Communication
    Nextiva
    Customer Support
    Salesforce CRM
    Administrative Support
    Freshdesk
    Intercom
    Zendesk
  • $10 hourly
    I can guarantee that deadlines are met without affecting the quality of my work. I had experienced handling a cloud contact center software tool such as Five9. I would be able to address any issues concerning the software from administrative, reports and technical manners. I have also experienced doing transcriptions and made sure that it's error free as much as possible. You can also rely on me when it comes to researching.
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    Office 365
    Salesforce CRM
    Technical Support
    Social Media Plugin
    Event Photography
    General Transcription
  • $20 hourly
    Have you ever found yourself struggling to keep your Ecommerce business afloat, with insufficient customer traffic or even losing customers? If so, you're not alone. The greatest challenge many Ecommerce businesses face is maintaining a steady stream of revenue by retaining existing customers and attracting new ones. Though you may put in a lot of work to find new clients, what plans do you have in place to keep them as clients? Since acquiring new customers can cost up to five times as much as retaining current ones, customer retention is critical to the success of any e-commerce business. Luckily, I specialize in helping clients with just this kind of challenge. I help e-commerce stores maximize their sales potential and boost customer satisfaction by crafting compelling email copy. Unlike some "experts," I don't rely on generic solutions. Instead, I take the time to understand your business and your customers, If you require assistance in this area, I invite you to send me a proposal, and we can begin working together. Now, if you're still uncertain about the value of this investment, I completely understand. We could initiate with a small-scale project, sharing the risk, and then proceed if you're satisfied with the results. Chances are, you'll be more than satisfied!! I look forward to hearing from you. Send me a message, and let's kickstart this journey together!
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    HubSpot
    Intercom
    Lead Generation
    Customer Acquisition Strategy
    Customer Retention Strategy
    Copywriting
    Shopify
    Amazon
    Email Marketing
  • $5 hourly
    As a seasoned professional in Customer Service and Back-office support, I bring a wealth of experience catering to the unique demands of both B2C and B2B operations. My keen eye for detail and profound understanding of business intricacies make me adept at delivering comprehensive support. My specialization lies in effective communication through calls and emails, ensuring client satisfaction and issue resolution. Key Skills: - Cold calling and Warm calling: Engaging with potential clients and fostering meaningful connections. - Outbound and Inbound call: Proactively reaching out to clients and providing responsive assistance. - Email support via ticketing: Delivering efficient and organized support through detailed email correspondence. Recent Projects: - In my role as a Sales Development Agent, I successfully conducted outbound calls to potential consumers, promoting health insurance benefits. Through strategic communication, I not only addressed concerns but also converted potential leads into sales, showcasing my ability to drive results through effective communication. - Assigned to perform Back-office support, I managed merchant accounts by addressing requests and concerns via calls and email ticketing. My efforts significantly contributed to reducing the waiting time for merchants to resolve issues, enhancing overall operational efficiency. - Collaborating with a business, I played a pivotal role in tracking and managing consumer orders, ensuring timely delivery of specific products. This involved meticulous coordination to guarantee customer satisfaction and fulfillment.
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    ZoiPer
    CRM Software
    Microsoft PowerPoint
    Microsoft Office
    PDF
    Data Entry
    Excel Formula
    Microsoft Excel
    Salesforce Lightning
    Zendesk
    Customer Support
    Email Support
    Outbound Call
    Sales Call
  • $4 hourly
    More than two years of experience in the BPO Industry as a Customer and Technical Support Representative handling inbound calls, emails and chats. More than two years of experience in the Telemarketing Industry as an Appointment Setter and Cold Caller.
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    Sales Call
    Helpshift
    Aircall
    VICIDIAL
    Zendesk
    Appointment Setting
    Lead Generation
    Cold Calling
    Telemarketing
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
  • $4 hourly
    Experienced customer service representative with a focus on the healthcare sector. Demonstrated ability to provide exceptional service and support to patients, healthcare providers, and insurance companies. Proficient in handling inquiries, scheduling appointments, and navigating healthcare processes. Strong communication and problem-solving skills with a customer-centric approach. * I have expertise using Salesforce, Athena, Five9, and Tableau * Proficient in handling inquiries, resolving issues, and scheduling appointments *Detail-oriented with a customer-centric approach, ensuring client satisfaction *Adaptable and able to work effectively in fast-paced and dynamic environments Anything I can help you with? Let's work together!
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    Scheduling
    Data Entry
    Customer Service
    Tableau
    Athena Software Penelope
    Problem Solving
    Organizational Behavior
    Communication Skills
    Business Management
    Management Skills
    Time Management
    Salesforce
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