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  • $120 hourly

    • 4.0/5
    • (5 jobs)
    As a seasoned business strategist, I offer my expertise to help established businesses navigate the complexities of the market and achieve sustainable growth. With a focus on strategic planning, market analysis, and operational efficiency, I provide actionable insights and tailored strategies that align with your business goals and position you for long-term success. Services Offered: :: Strategic Planning: Development of comprehensive strategic plans that outline your business's vision, goals, and the roadmap to achieve them. :: Market Analysis & Research: In-depth analysis of market trends, customer behavior, and competitor activities to inform strategic decisions. :: Operational Efficiency: Identification and implementation of strategies to streamline operations, reduce costs, and improve overall efficiency. :: Growth Strategies: Formulation of growth strategies that leverage your business's strengths and opportunities in the market. :: Change Management: Guidance and support in managing organizational change to ensure a smooth transition and alignment with strategic objectives. :: Performance Monitoring: Establishment of key performance indicators (KPIs) and monitoring systems to track progress and make data-driven adjustments to your strategy. Why Choose My Services: :: Proven Track Record: Leverage my experience and success in helping businesses achieve their strategic goals and navigate challenges. :: Customized Solutions: Receive strategies that are specifically tailored to your business's unique needs and market position. :: Objective Perspective: Benefit from an unbiased external perspective that brings fresh insights and innovative solutions to your business challenges. :: Data-Driven Approach: Make informed decisions based on thorough research, analysis, and data-driven insights. :: Ongoing Support: Enjoy continuous support and guidance as your business evolves and new opportunities and challenges arise.
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    Management Skills
    Due Diligence
    Business Proposal Writing
    Business Valuation
    Startup Consulting
    Financial Prospectus Writing
    Business Analysis
    Change Management
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    SUMMARY With over 30 years of business consulting experience as a Lean Six Sigma Black Belt, I have optimized business results for 100+ clients across 15 countries. My expertise spans diverse service industries in Latin America, Europe, and the United States, delivering operational excellence and driving strategic improvements for notable clients such as PepsiCo Foods, Merck Sharp & Dohme, General Motors, Ford, Citibank, Cemex, Telefónica-Movistar, Sodexo, PDVSA, Abanca, Banesco Bank, Mercantile Bank, Vita Laboratories, Gálac Software, Pichincha Bank, Caracas Subway, Sinai Veterinary Specialties Hospital, and Shannon Medical Center, among others. PROFESSIONAL EXPERIENCE 1. Lean Specialist, Department of Innovation and Lean Projects at Shannon Medical Center. San Angelo, Texas. September 2023 – Present. On Site, Full Time. Serving as an internal consultant and coach for projects, as well as a trainer and trainer of trainers in Lean Healthcare. 2. Founder and Director, Process Improvement Academy, LLC. July 2018 – Present. Remote and 100% project-based. As Principal Consultant and Lean Six Sigma Advisor, I coach leaders and practitioners, facilitate workshops, and lead DMAIC methodology projects for operational excellence and customer experience enhancement. 3. Founder and Director, Servicios ProcessConsult, C.A. Caracas, Venezuela. July 2007 - August 2020. Full Time. Led consulting and training projects focused on Lean Six Sigma, DMAIC Methodology, Customer Experience Management, and Strategy & Management Control across various sectors. 4. Founder and Director, Servicios IntegralConsult, C.A. Caracas, Venezuela. July 1997 - August 2007. Full Time. Directed projects in Process Improvement, Customer Service Optimization, Strategy Map & Balanced Scorecard, Hoshin Kanri, and Change Management. 5. Professor and Consultant, University of Havana. Havana, Cuba. September 1983 - August 1998. Full Time. Taught and consulted at the Center for the Study of the Cuban Economy, specializing in Consulting and Organizational Development. 6. Associate Professor, International Center for Professional Development, at Andrés Bello Catholic University. Caracas, Venezuela. January 2002 – Present. Remote and 100% project-based. Instructed the Customer Experience and Relationship Management module, impacting over 1,700 participants in 43+ editions. 7. Associate Professor, School of Business, Universidad San Francisco de Quito Ecuador. Quito, Ecuador. August 2018 – Present. Remote and 100% project-based. Taught courses in Business Process Management and Customer Experience Management. 8. Associate Professor, MiPymes Center, Pontifical Catholic Mother and Teacher University Dominican Republic January 2019 – Present. Remote and 100% project-based. Instructed and mentored in Business Process Management and Customer Experience Management for the Government-sponsored University and Industry Program. Areas of Expertise • Continuous Improvement (PDCA) • Lean Six Sigma (DMAIC Project, Value Stream Mapping Activity and Kaizen Events) • Lean Methodology (Manufacturing, Service & Office, IT, Healthcare, Lean RPA) • Customer Experience Management (Customer Journey Map & Service Blueprint, Lean Customer Experience, Value Analysis) • Operational Excellence (The Shingo Model) • Strategy Planning (Hoshin Kanri, Strategy Maps & Balanced Scorecard) • Performance Management (OKRs & KPIs) • Analytical Thinking • Problem-Solving (A3, 8D, Root Cause Analysis, Failure Mode and Effect Analysis or FMEA) • High-Performance Team Development • Project Management (including Agile Methodologies) Achievements and Business Impact • Increased Sales by 65%: Developed and implemented a differentiated customer relationship strategy for a Pharmacy Chain, resulting in significant improvements in Customer Experience Indicators (NPS, CSAT, FCR, CES) and overall chain performance. • Reduced Costs of Poor Quality by 15-20%: Led comprehensive solutions in a commercial bank, including Process Standardization, Quality Control, and cross-functional collaboration, achieving a 45% reduction in defects and rework. • Decreased Order-to-Delivery Lead Time by 58%: Applied DMAIC Methodology in a pharmaceutical laboratory, enhancing on-time deliveries and Customer Effort Score. • Achieved Near-Zero Payroll Payment Defects: Implemented root cause analysis to reduce payroll errors from 7.5% to less than 0.5% in a plant with 3,000 workers, maintaining 'zero defects' for 5 years. • Cut Purchase Process Cycle Time by 50%: Optimized purchasing processes in a telecommunications company, achieving significant time and cost savings through cross-functional teams and supplier optimization. • Improved On-time Deliveries by 20%: Implemented lean manufacturing principles in a wholesale distribution center, enhancing efficiency through process standardization and continuous improvement initiatives. Education • Master’s degree in OD and Consulting, University of Havana
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    Sales Consulting
    Performance Management
    Six Sigma
    Value Stream Mapping
    Journey Mapping
    Team Building
    Root Cause Analysis
    Problem Solving
    Customer Experience
    Continuous Improvement
    Change Management
    DMAIC
    Lean Manufacturing
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    - 11+ years of experience in managing and coordinating employee work - Proficient in legislative analysis and identifying operational impacts - Skilled in identifying process improvements and creating policies and procedures - Experienced in developing and facilitating training programs - Excellent customer service skills with diverse clientele including government agencies, candidates, non-profit organizations, and the public
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    Procedure Documentation
    Training
    Report Writing
    RFP Writing
    SQL Server Reporting Services
    Microsoft Outlook
    Budget Visualization
    Budget Planning
    Writing
    Microsoft PowerPoint
    Data Analytics
    Microsoft Excel
  • $75 hourly

    • 0.0/5
    • (0 jobs)
    Hello. I am a Chemical Engineer by training and experience. I have been in the field for helping manufacturing companies improve their processes with my control and analytics skills for more than 2 decades. I have an unwavering attention to details, which has served me well throughout my professional career. I look forward to helping you with your project, small or large.
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    Simulink
    Flowsheet
    Project Workflows
    Process Flow Diagram
    Process Improvement
    Process Documentation
    Process Engineering
    Control Engineering
    Microsoft Word
    Statistical Process Control
    Analytics
    Microsoft PowerPoint
    Microsoft Excel
    Data Analytics
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