Hire the best Following procedures Freelancers in Jamaica

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$10 hourly
Tatiana B.
- 5.0/5
- (2 jobs)
I thoroughly believe in growth and I am confident about my ability to adapt to any environment I am placed in. I am hereby seeking employment opportunity within your organisation to both enhance and apply my current knowledge base and skills. The experiences I have gained thus far from my previous employments and my education have fostered strong interpersonal, analytical and organizational skills. I utilise these valuable skills to efficiently and effectively solve problems, or to overcome obstacles whenever they arise; during the process of working to achieve a desired goal. Accumulatively, I enjoy working as part of a team and developing espirit de corps as a drive to continue and ensure business success. “Impossible is nothing” is not the motto I live by, and it is my firm belief that employment within this organization will provide me with the opportunity to contribute my skills to the business environment; thereby building the organization, while simultaneously providing me with greater experience as to how the business organization operates. The enclosed resume only summarizes my attributes and capabilities, therefore I look forward to meeting with you at your convenience to discuss in details the positive contributions I could offer. Thank you for considering my application.

Following procedures
Following Procedures
Customer Service
Data Entry
Time Management
Customer Satisfaction
Administrative Support
Communication Etiquette
Critical Thinking Skills
Interpersonal Skills
Email Support
$8 hourly
Aza Kanika A.
- 5.0/5
- (2 jobs)
I believe in quality and integrity when it comes to accomplishing objectives. I have over 5 years experience in the call center industry, with specialized knowledge in the fields of sales, lead generation, retention, customer service and technical support. My daily responsibilities would usually include but are not limited to troubleshooting technical issues with customers, data entry, direct sales and lead generation(tele-qualified leads). I also have experience in account and order management and general customer service. I utilize all mediums such as calls, chats and email. I am great at building rapport with my customers, asking probing questions for uncovering their needs and pitching sales when the opportunity arises.

Following procedures
Order Tracking
Online Chat Support
Email Support
Answered Ticket
Cold Calling
Following Procedures
Customer Relationship Management
Lead Generation
Data Entry
$20 hourly
Tara A.
- 4.1/5
- (13 jobs)
Good Day, My name is Tara Amos, and I believe I would be an exceptional addition to your team! I am an excellent customer support manager and adaptable to any industry. I am a quick learner, and I can excel in any position I'm placed. I am always ready to learn and have no problem with researching. I can work independently with excellent time management skills. I have over ten years of experience within the Industry: Technical Support: -Panasonic -Eastlink -Amazon (Inbound calls, Live chat) -Lyft (Email Support via Zendesk) -Cigna Insurance - Inbound calls) -Versatel Marketing (Outbound Insurance sales) -TouchNote (Email Support via Zendesk) -Market hero technical support (live chat) -Marsello (livechat) -fruitsnrootz (Email zendesk) I am an expert in Zendesk, FreshDesk, Intercom, LiveChat, Gorgias, and HubSpot My other skills include: -Website Management -2 years of Data-Entry -Transcription -Email marketing -Canva I am ready to contribute to the exceptional customer service you provide to your clients. My years of experience in the customer care industry have allowed me to have great patience in helping others and understanding what each company needs, also how I can help clients to the best of my ability and knowledge. I hold no doubt that I will be an invaluable asset to your company. Thank you for taking your time to read this, and do enjoy the rest of your day

Following procedures
Order Tracking
Interpersonal Skills
Procedure Development
System Configuration
Following Procedures
Social Media Management
Customer Service
Zoho CRM
Helpdesk
Consumer Goods
Customer Satisfaction
US English Dialect
Customer Feedback Documentation
English
$20 hourly
Anieka L.
- 4.3/5
- (12 jobs)
Hardworking, efficient, and dependable are some of the words that describe my professional capabilities. With over 15 years of managerial experience in the service industry, I have a gamut of knowledge, skills, and abilities to do the best with every challenge. I commit myself to effectively completing every job just right.

Following procedures
Sales
Social Media Marketing
Employee Onboarding
Document Review
Following Procedures
Project Scheduling
Administrative Support
Online Research
Customer Support
Phone Communication
Customer Service
Data Entry
Email Communication
Phone Support
Online Chat Support
$10 hourly
Jahbarie B.
- 4.2/5
- (1 job)
I'm a highly motivated and dedicated individual with a strong sense of customer service, who have been working in this field for over 3 years. After 3 years as a customer service agent representative, I've gained experience in handling various personalities from dealing with high rated customers to answering and sending out phone calls. I've develop various skills that will help achieve results and contribute to your company's productivity. Some of my greatest strengths are: 1. The ability to adapt to any situation. 2. The ability to work well under pressure. 3. Managing other people. 4. A great team player 5. Fluent in English 6. Able to work within the hours provided 7. Strong attention to detail. 8. Treat every customer with patience, dignity, and respect. I only have one known weakness and that is: 1. Stage fright I believe my abilities and positive work ethics would make a contribution your organization and I would love to be apart of a great team.

Following procedures
Time Management
Critical Thinking Skills
Product Knowledge
Data Entry
Customer Satisfaction
Communication Etiquette
Administrative Support
Customer Support Plugin
Salesforce CRM
Following Procedures
Customer Support
Email Support
$8 hourly
Titania R.
- 0.0/5
- (2 jobs)
An Administrative and Customer Support Professional with 14+ years of experience in operations management, customer service, and administrative support. I possess excellent people and interpersonal skills. I am determined, motivated, honest, and a fast learner who can work independently and efficiently. I am a team player and have strong written and oral communication skills. I believe that my soft skills along with my technical skills will allow me to perform any assigned tasks to fulfill the job requirements. I also have excellent Customer Support skills which I've used to complete my job as an Administrative Assistant. As an Administrative Assistant, I am always prone to paying attention to details and ensuring that the data entered is accurate. Education: Northern Caribbean University (NCU), Mandeville B.A. In Mass Communication (emphasis Television) Black River High School, St. Elizabeth Experience: DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE G.I. Junk Removal | Remote | Nov 2024 – Dec 2024 ● Managed 30+ daily inbound and outbound calls by addressing customer inquiries, resolving complaints, and coordinating service appointments, ensuring a 95% customer satisfaction rating. ● Scheduled and dispatched 100+ removal missions using internal CRM and scheduling tools, optimizing crew routes and improving service efficiency by 30%. ● Maintained and updated customer records using internal CRM systems, streamlining data accuracy and reducing scheduling conflicts by 25%. ● Resolved service issues promptly by liaising with field crews via Slack, reducing escalations and ensuring on-time task completion in 98% of cases. ADMINISTRATIVE ASSISTANT R & O Service Centre Ltd / Deerrs Bar & Chill Restaurant | Jamaica | Jun 2017 – Nov 2024 ● Reconciled daily cash and card transactions in Google Sheets, reducing financial discrepancies by 18% and ensuring accurate reporting. ● Handled 100+ customer inquiries monthly through email and phone, improving response time by 40% and enhancing customer retention. ● Facilitated staff hiring and onboarding by recruiting, training, and expanding the team from 1 employee to 10 employees, supporting business growth. ● Maintained business schedules and email correspondence, streamlining appointment setting and daily operations, increasing efficiency by 20%. OFFICE ASSISTANT / OPERATIONS COORDINATOR Yaad Man Petroleum | Jamaica | Sep 2015 – Dec 2016 ● Supervised daily operations and monitored pump attendants, ensuring adherence to safety procedures and improving shift efficiency by 25%. ● Managed employee shift reports, improving payroll accuracy and operational coverage by 30%. ● Assisted management with financial record-keeping using Microsoft Office Suite and QuickBooks, reducing discrepancies and accelerating reporting by 15%. DIGITAL MEDIA COORDINATOR Best of Jamaica Television | Jamaica | Jun 2015 – Aug 2015 ● Hosted and produced 3 television programs, including 2 national broadcasts, engaging an audience of 50,000+ viewers. ● Managed company social media pages, increasing engagement and follower growth by 35% within three months. ● Developed advertising and sponsorship opportunities, securing 5+ business partnerships and increasing revenue by 20%. SALES REPRESENTATIVE / CUSTOMER RELATIONS SPECIALIST Simply Unique Household & More Ltd | Jamaica | Jun 2009 – May 2015 ● Processed and filed invoices and purchase orders, ensuring accurate inventory tracking and reducing stock discrepancies by 22%. ● Handled POS transactions and reconciled cash receipts, maintaining an error-free transaction accuracy rate of 99%. ● Assisted 15+ customers daily with a 95% successful transaction rate and 80% customer retention. ● Managed company social media pages, increasing engagement by 60% within two months. ADMINISTRATOR Miss Universe Jamaica Central | Jamaica | 2014 ● Coordinated contestant schedules and logistics, ensuring a 100% on-time attendance rate for rehearsals and events. ● Maintained sponsor relations and secured sponsorships, increasing funding and promotional reach by 20%. ● Managed official event email correspondence to streamline communication, reducing response times by 35%. EXECUTIVE ASSISTANT St. Bess Records | Jamaica | 2011 – 2014 ● Managed business social media accounts, increasing online engagement by 45%. ● Handled business emails and scheduled calendar appointments, improving operational efficiency by 20%. ● Executed promotional campaigns for artists, supporting a 15% increase in public exposure. Skills: ● CRM Systems (Hubstaff, Slack) ● Call Handling & Dispatching ● Scheduling & Calendar Management ● Email & Document Management (Microsoft Office Suite, Gmail) ● Communication & Customer Service ● Problem-Solving & Conflict Resolution ● Organization & Time Management ● Team Collaboration & Leadership ● Attention to Detail & Accuracy

Following procedures
Phone Support
QuickBooks Online
Customer Support
Interpersonal Skills
Following Procedures
Multitasking
Voice Recording
Invoicing
Administrative Support
Voice-Over
Phone Communication
Google Docs
Email Communication
Data Entry
Microsoft Office
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