Hire the best Following procedures Freelancers in Lagos, NG

Check out Following procedures Freelancers in Lagos, NG with the skills you need for your next job.
  • $6 hourly
    Thank you for visiting my profile. Here is a brief overview of my skills and strengths. I am self-motivated, very well organized, efficient, I have keen eyes for details, and love to take on challenges. What has fueled my success has been my ability to learn quickly and reach for higher professional standards by seeking additional responsibilities. I have worked in the retail industry for over 4 years with an online store called De Ivy Stores. I also worked as a Technical / Customer Support Specialist with Tek Experts where I handled inbound and outbound calls, handled billing requests and processed refunds accordingly. Analyzed and created Purchase Orders, took inventory and added items to the company’s website. Improved customer support efficiency by streamlining team support activities and standardizing responses to common questions and problems My genuine interest in providing world-class Customer Support and maintaining a high level of standards has led me to become successful in my role as a customer / Product Support Specialist My goal has always been to exceed the expectations of both my employer as well as my customer. I'm open to learning more about your projects and feel free to contact me anytime.
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    API Testing
    System Configuration
    Customer Support
    Shopify
    Troubleshooting
    Microsoft Excel
    Following Procedures
    Technical Support
    Hardware Troubleshooting
    Data Entry
    Communication Etiquette
    Customer Feedback Documentation
    Tech & IT
    HubSpot
    Jira
  • $6 hourly
    Hello, I am a versatile and professional freelancer with focus on Customer Service, Telemarketing, Data entry, Lead generation, Executive/Personal assistant, social media management, content creation, graphic designs. I have a strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. I have a diploma in Customer relationship management and Email organization, and a Bachelor's degree in Office Technology and Management/Secretarial studies. I am proficient in the use of MS office, Google suites, Meta Business Suites, Slack Zoho and other related CRM tools. I make use of the best software and technology to ensure swift delivery. I am a self-starter that works with minimal supervision and I thrive in a remote work environment I am adept in Email Management / Handling, Email Marketing, Data Entry, Mass Email, Hubspot, ActiveCampaign, Web Research, Administrative Support, Scheduling appointments, File Organization,Shopify customer support specialist, Social media management and Blogs, Graphic designs. Highlights of my skills include.... Phone etiquette Professionalism Multitasking Time management Interpersonal skills Written/verbal communication Attention to detail Email Management
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    Communication Etiquette
    Travel Planning
    Following Procedures
    Cryptocurrency
    Google Workspace
    File Management
    Administrative Support
    Virtual Assistance
    Customer Service
    Email Marketing
    Lead Generation
    Real Estate
    Cold Calling
    Data Entry
  • $10 hourly
    I am a passionate Customer Support Representative with over 4 years of experience. I have supported customers from different parts of the world via phone, emails, chats, and screen share sessions (Microsoft Teams, Quick Assist, Skype and Zoom). I am fluent in written and spoken English, with strong phone contact handling and active listening skills. I am detail-oriented, and also have the ability to multitask, respond to different types of characters/customers, prioritize, and manage time effectively. I am familiar with Zendesk, Slack, Lark, Hubspot, Outlook, Microsoft Teams, and RAVE. I am also a fast learner, if there are other CRM systems or tools to use for more effective service delivery. If you hire me, I would build sustainable relationship with your customers by providing them with accurate, valid and complete information, diligently handle their complaints, provide appropriate solutions and workarounds to their issues within set time frames, follow up with them to ensure complete resolution, and educate them on how to troubleshoot/resolve their issues in an event of reoccurrence. I am available for interview right away, and will be excited to be your customers' primary point of contact; while giving them the feeling of being valued; and also give your brand/organization a competitive advantage over other brands/organizations.
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    Interpersonal Skills
    Following Procedures
    Soft Skills Training
    Customer Retention
    Customer Experience
    Staff Orientation & Onboarding Materials
    Customer Satisfaction
    Microsoft Excel
    Customer Support
    Communication Skills
    Google Docs
    Time Management
    Email Support
    Online Chat Support
    Phone Support
  • $7 hourly
    I am passionate about creating continuously great customer experiences. I am an organized and task-oriented person with problem problem-solving capabilities. I am an enthusiastic, reliable team player. I have worked in a fast-paced environment and developed the ability to work unsupervised and meet deadlines. Through my years in customer service, I have developed excellent communication skills and rapport building. I strongly believe in fully understanding customers' needs through active listening in order to achieve customer satisfaction. I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I have good knowledge of Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet. And I am very proficient in Zendesk. I take pride in everything I do and I guarantee the highest quality of work within my power if you hire me. I always demand the best from myself when it comes to excellent service delivery.
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    Product Knowledge
    Customer Satisfaction
    Ticketing System
    Customer Service
    Following Procedures
    Social Media Engagement
    Customer Support
    Communication Etiquette
    Multitasking
    Order Tracking
    Email Support
    English
    Inbound Inquiry
    Zendesk
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