Upwork home
Sign up
Secondary

Hire the best Following procedures Freelancers in the Philippines

Check out Following procedures Freelancers in the Philippines with the skills you need for your next job.
Get started
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY. Tools: * Intercom * Slack * PayPal * Stripe * Google Play Console * Salesforce * Freshdesk * Monday.com Specialties and experiences: * Customer Support (Chat, Email, and Inbound/Outbound calls) * Technical Support * Processing refund and Cancellation * Intercom messaging system * Reports Documentation * Data mining, Organizing, Data Entry
    Featured Skill Following procedures
    Salesforce CRM
    Interpersonal Skills
    Following Procedures
    Ticketing System
    Inbound Inquiry
    Intercom
    Product Knowledge
    Customer Service
    Customer Support
    PayPal
    Email Support
    Stripe
    Slack
    Lead Generation
  • $7 hourly

    • 5.0/5
    • (16 jobs)
    I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.
    Featured Skill Following procedures
    Following Procedures
    Customer Support
    Communications
    Accuracy Verification
    Administrative Support
    Quality Control
    Zendesk
    Order Processing
    Online Chat Support
    Lead Generation
    Data Entry
    Phone Support
    Email Support
  • $5 hourly

    • 5.0/5
    • (10 jobs)
    5 Years of combined customer service, sales, and technical support experience. I am well versed in phone handling and email support. I can easily adapt to new tasks. I put high importance on integrity and the quality of work I put on the table
    Featured Skill Following procedures
    Email Communication
    Data Entry
    Following Procedures
    Customer Service
    Report
    Booking Management System
    Online Chat Support
    Phone Support
    Email Support
  • $20 hourly

    • 4.9/5
    • (9 jobs)
    💎🎯💎 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐑𝐨𝐜𝐤𝐬𝐭𝐚𝐫 𝐄𝐥𝐢𝐭𝐞 customer service representative, Zendesk Guru, Email and Chat support Talent. I have 16 years of experience in customer service and technical support where I have worked for accounts like Google, Wells Fargo, and 99designs by Vista. I also deem myself to be above average in English fluency and computer literacy. You can expect that I am reliable and eager to meet the goals set by the clients.
    Featured Skill Following procedures
    Chat & Messaging Software
    Computer Skills
    Customer Experience
    Hardware Troubleshooting
    Following Procedures
    Communication Etiquette
    Computer Maintenance
    Customer Support
    Teaching English
    Customer Service
    English
    Zendesk
    Online Chat Support
    Email Support
    Phone Support
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I've worked for a BPO and Corporate company for over 8 years. I started freelancing in 2016. I've handled AT&T Account as Billing General Inquiry and Sales, OPTUM- UNITED HEALTHCARE as a Customer Support Advocate, DTDC Australia as sales, phone, email, and chat support, TWO SHOPIFY STORES as phone customer support, GOOGLE OPERATIONS CENTER as a Senior Customer Support Policy Specialist, CAPE LAW as a Customer Support, Sales and Admin Assistant, JAILTELE and JAILENGIN as a phone, email and chat support, and lastly with UNLOCKD as email and chat support. Skills: ✅ Communication ( Phone, Email and Chat ) ✅ Customer Support ✅ Sales Specialist ✅ Legal Assistant ✅ Order Processing ✅ Calendar Management ✅ Billing Specialist ✅ Problem-Solving ✅ Admin Support ✅ Social Media Management ✅ Intake Specialist ✅ B2B/B2C ✅ Technical Support ✅ Data Entry ✅ Google Docs, Sheet proficient ✅ Appointment Setter My goal is to always be on top of my game, provide the best customer service experience, and contribute to the company's growth with my integrity, passion, and dedication to my work. The combination of my skills and strengths will give your company success.
    Featured Skill Following procedures
    Help Scout
    Online Chat Support
    HubSpot
    Order Processing
    Communications
    Administrative Support
    Telemarketing
    Phone Communication
    Slack
    Stripe
    Following Procedures
    Trello
    Gmail
    Customer Service
    Email Communication
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    I am the best person to look for if you have to look for someone to take off administrative loads from your shoulder. I have a wide range of experience in web research, data entry, customer service, and administrative tasks. I can take care of anything admin-related to save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess over five years of experience in providing confidential, high-quality, and flexible virtual administrative and customer support to startup and well-established companies, as well as business owners across a broad range of industries. I am well-versed and ready to help you with: - Inbox Management - Calendar Management - Email Handling - Customer Support - Issue Refunds/Replacements - Placing/processing orders - Transcription - File Management - Internet Research - Data Entry/Encoding - Data Collection - Lead Generation - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Braintree - Box - Calendly - Canva - Deliverr - Ebay - Edesk - Etsy - Facebook (Groups and Pages) - Freshdesk - GetEmail.io - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Hubstaff - Hootsuite - Instagram - LastPass - LiveChat - Outlook - Shopify - Stripe - Trello - Voila Norbert - Walmart - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business', and your customers' needs.
    Featured Skill Following procedures
    Online Chat Support
    Following Procedures
    Cold Calling
    Order Processing
    Product Knowledge
    Customer Support Plugin
    Answered Ticket
    Social Media Management
    Online Research
    Order Tracking
    Lead Generation
    Data Entry
  • $15 hourly

    • 4.9/5
    • (6 jobs)
    Welcome to my profile! My name's Rich, and I am a high-energy customer service support specialist. I specialize in Zendesk, and I have become an expert in using it to respond to customers via email, but I am also experienced in using different ticketing software apps and VOIP software apps. I have over 17 years combined in the customer service field, I have spent a large part of that time on Phone, Chat, and Email support. My most recent experience was with an E-Commerce company based in California, US for 6 years. We pioneered the remote customer service team, that was supposed to be just for a holiday backup and because the team excelled, we grew into a permanent branch of the support team. Throughout my time online I have learned to work with these programs: Zendesk Salesforce Google Suite applications Skype Slack Asana
    Featured Skill Following procedures
    Following Procedures
    Email Communication
    Customer Support
    WordPress
    Salesforce CRM
    Email Support
    Zendesk
    English
  • $8 hourly

    • 5.0/5
    • (9 jobs)
    Good day! I'm known as a goal-getter and for being detail-oriented. I am used to juggling multiple tasks, ensuring impeccable project executions, and ensuring goals are met, if not exceeded. I am a proficient, self-motivated customer specialist with excellent skills and six years of successful experience. My top 3 skills include customer support, data entry, and data research. I have experience with the following tools and websites: * Zendesk, Freshdesk, Gorgias, Shopify *Microsoft Office(MS Word, MS Excel, Powerpoint) *Social Media, Hootsuite, Instagram, Twitter, InstaFollow, Facebook *Gmail, Google Drive (Docs, Spreadsheet, G Suite, etc.), Yahoo *Webmails *Zoom, Team Viewer, Go to Meeting, Skype, Google Voice, Hangout, Slack I look forward to working with you!
    Featured Skill Following procedures
    Data Entry
    UGC
    Following Procedures
    Content Moderation
    Answered Ticket
    Interpersonal Skills
    Customer Satisfaction
    Zendesk
    Email Communication
    Email Support
    Online Chat Support
    Customer Support
    Customer Service
  • $9 hourly

    • 5.0/5
    • (7 jobs)
    I have worked in the BPO industry multiple years. I had experience as a retention and escalation specialist with a Telco account wherein we catered to sales, customer retention, customer service, and escalations. I became a product trainer for multiple healthcare accounts. Before I became a trainer, I had experience as a member services representative (Healthcare Insurance California-based), wherein we catered to all members' concerns like member ID requests, scheduling doctor's (PCP, specialist) prior authorization, EOBs, all insurance concerns, claims, supplemental benefits, etc. I also have experience with a healthcare back office account (a Missouri-based account) where we do doctyping, indexing, and descriptors. I also have experience with a dental discount account. After I resigned in May of 2020, I joined a MedSpa company under the same client I am working with right now. I also worked for an eye clinic and a mental health clinic as an administrator and medical biller, where we did insurance verification and multiple billing tasks. Tools mastered: in GHL, Monday.com, Kareo, Availity, RevolutionEHR, Valant EHR, JaneApp, Google Sheets, Google Docs, Canva. Experience in appointment setting and recruitment
    Featured Skill Following procedures
    Appointment Setting
    Medical Billing
    Following Procedures
    Social Media Advertising
    Healthcare Common Procedure Coding System
    Canva
    Microsoft Office
    Salesforce CRM
    Healthcare Interoperability
    Multitasking
    Microsoft Excel
    Communication Etiquette
    Order Tracking
    Social Media Management
    Online Chat Support
  • $15 hourly

    • 4.9/5
    • (10 jobs)
    I hold a degree in Business Administration with a major in Marketing Management from St. Paul University. With five years of experience in the business processing outsourcing industry and four years as a freelancer on Upwork, I have developed a diverse skill set. My roles have spanned from Collection Specialist to Marketing Specialist, Real Estate Virtual Assistant and Customer Service Manager of a rental property.
    Featured Skill Following procedures
    Customer Service
    Customer Satisfaction
    Audio Editing
    Communication Etiquette
    Following Procedures
    US English Dialect
    Email Support
    Sales & Marketing
    Online Chat Support
    Public Relations
    Zendesk
  • $7 hourly

    • 5.0/5
    • (5 jobs)
    Hi there, Thank you for checking my account, here's a quick overview of my skills and strengths. I am a reliable, organized, detail-oriented, and very dedicated person who believes in good working relation. Moreover, I am expert on : Providing Customer Service Technical Support Sales Scheduling Appointments Data Entry (Copy-paste task) Web Research Email and Social Media Management I have a great passion as a Virtual Assistant and give my best to improve my skills. I look forward to working with you! Thanks
    Featured Skill Following procedures
    Administrative Support
    Following Procedures
    Email Support
    Online Chat Support
    Social Media Management
    Customer Service
    Customer Satisfaction
    Technical Support
    Scheduling
    Virtual Assistance
    Appointment Scheduling
    Online Research
    Google Docs
    Data Entry
  • $10 hourly

    • 4.9/5
    • (6 jobs)
    7 Years in Customer Service 3 Years General Virtual Assistant 1 Year Project Manager for Social Media Management and Boost Other Skills that I am experienced are the following: Virtual Assistant for an Australian Client- Fitness Group Dispatch/ Scheduler Social Media Manager Sales Telecaller/Closer Appointment Setter Cold Caller Chat Support Technical Chat Support Also have a credit repair experience Canva and Photoshop Excel and Microsoft Instagram Organic Growth Expert I am a very dedicated worker and also aims to be on top. You can expect me to offer my utmost best in every tasks and make sure that I am productive everyday.
    Featured Skill Following procedures
    Following Procedures
    Sales
    Technical Support
    Administrative Support
    KPI Metric Development
    Editorial Calendar
    Microsoft Excel PowerPivot
    Amazon FBA
    Customer Service
    Inventory Management
    Sales Development
    Account Management
    Microsoft Word
    Cold Calling
    Sales & Marketing
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    Dedicated and versatile professional with a strong background in email/chat customer service, virtual assistance, content creation, community management, and engagement. Proficient in addressing customer concerns, managing teams, and enhancing brand presence through effective communication and social media strategies. Skilled at multitasking in fast-paced environments and delivering solutions-oriented support to diverse audiences.
    Featured Skill Following procedures
    Interpersonal Skills
    Multitasking
    Following Procedures
    Customer Support
    Community Management
    Ticketing System
    Customer Satisfaction
    Email Communication
    FAQs Compilation
    Product Knowledge
    KPI Metric Development
    Zendesk
    Inbound Inquiry
    Customer Feedback Documentation
    Email Support
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I am an empathetic, motivated, and hardworking individual who has over 11 years of experience giving stellar and high-quality customer service via phone, chat, email, and social media to various BPO companies and customer service departments of large multinationals. I have experience with Zendesk, Kustomer, Shopify, and Helpscout, and am eager to learn to use any new tools that get the job done well. I'm very adaptive and a team player, I've handled teams in the past and am always a one-call-away type of leader. I look forward to working with you with providing the best customer service and anything else you may need help with.
    Featured Skill Following procedures
    BPO Call Center
    Customer Service
    Photography
    Customer Satisfaction
    Following Procedures
    Phone Communication
    Video Editing
    Blog Writing
    Email Support
    Fashion & Beauty
    Online Chat Support
    English
    Order Tracking
    Customer Feedback Documentation
  • $6 hourly

    • 4.9/5
    • (14 jobs)
    ⭐⭐Looking for a dedicated, reliable, trustworthy, and awesome freelancer?⭐⭐ 📢 I always give my best to whatever task that was given to me and finish them on or before the deadline to maintain my credibility with the clients. If you didn't find the skill you need above - Hire me, and I'll learn it for you! I offer virtual assistance services as listed below and more: MY EXPERTISE SKILLS ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔ 🔹 Flexible Assistant Skills ⭐⭐⭐⭐⭐ 🔹 Lead Generation ⭐⭐⭐ 🔹 Data Specialist ⭐⭐⭐⭐⭐ 🔹 Web Research ⭐⭐⭐⭐⭐ 🔹 Expertise in Microsoft Offices / Google Workspace ⭐⭐⭐⭐ 🔹 Administrative Support ⭐⭐⭐⭐⭐ 🔹 Excel Spreadsheet ⭐⭐⭐⭐ 🔹 File Management ⭐⭐⭐⭐⭐ 🔹 Project Management Tools ⭐⭐⭐⭐ 🔹 Image and Video Editing ⭐⭐⭐⭐ Talk soon!
    Featured Skill Following procedures
    Google Workspace
    Topic Research
    Canva
    Following Procedures
    Administrative Support
    Data Processing
    Virtual Assistance
    Light Project Management
    Microsoft Office
    Email Communication
    Online Research
    Data Entry
    Microsoft Excel
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I have more than five years of experience in the BPO industry. I started as a CSR then became an Account Supervisor of an Escalation Team. I handled a client-faced line of business and became a Subject Matter Expert. I have a coaching background and had expertise in professional correspondence too! I am hardworking, a team player, and very adaptive to change. Connect with me and let me showcase the best of my abilities. Thank you!
    Featured Skill Following procedures
    Canva
    Shopify
    Customer Service
    Order Fulfillment
    Following Procedures
    Customer Satisfaction
    Gorgias
    Order Tracking
  • $15 hourly

    • 4.8/5
    • (31 jobs)
    Hello and welcome to my Upwork profile page! I worked in the BPO industry for 4 years and decided to build my online career as a VA last 2010. I worked with different types of businesses and did really well with my job, leading me to become one of the highly-rated freelancers on this platform. Let me list down the things I've done for my clients: 🔸 Shopify Expert: Posted products, wrote descriptions, edit photos, and update stock inventory 🔸 Wrote short blogs for a dog-minding company 🔸 Order Management (order fulfillment, order tracking, creating invoices, returns/refunds/cancellations/retention, and order reshipment) 🔸 Creating a Knowledgebase (SOPs) for the company and staff to follow and review 🔸 Email/Ticket Support/Management (highly trained to handle and respond to hundreds of emails per day while still maintaining a high customer satisfaction rate and fast response time) 🔸 Helpdesk/Community Support (creating/improving macros, articles, FAQs, etc.) 🔸 Account Management (recommending plans fit for the customer’s needs, refunds/cancellations requests, and reporting error/bug issues) 🔸 Team Management 🔸 Live Chat Support 🔸 Tier 1 &2 Technical Support (TV, phone, and internet services) 🔸 Phone Support 🔸 Social Media Management 🔸 Influencer Manager 🔸 Administrative Support 🔸 Recruitment I'm confident in using the following software/platforms: 🔹 Shopify 🔹 Trello 🔹 Zendesk, LiveChat, Close CRM, Reamaze, and other CRM software like Gorgias, Freshdesk, Tidio, etc. 🔹 Paypal, Stripe, Recharge 🔹 Google Suite (Docs, Sheets, Forms, Gmail, etc.), MSWord, Excel 🔹 Slack, Zoom, Skype, Discord, Basecamp, Telegram I have a proven customer satisfaction rating and have an excellent eye for detail. I also have exceptional communication skills and can definitely convey my thoughts well in the English language. I would definitely love to hear from you! Let's talk! :)
    Featured Skill Following procedures
    Following Procedures
    Answered Ticket
    Order Fulfillment
    Administrative Support
    Microsoft Excel
    Product Knowledge
    Shopify
    Customer Service
    Customer Support
    Email Communication
    Technical Support
    Phone Support
    Order Tracking
    Zendesk
  • $14 hourly

    • 5.0/5
    • (21 jobs)
    As a Lead Nurturing Manager with years of experience in developing and executing comprehensive lead nurturing strategies, I am dedicated to driving engagement, building strong relationships, and converting leads to appointments. My expertise lies in leveraging data-driven insights, personalized communication, and automated marketing techniques to optimize the customer journey and achieve measurable business results. With E-commerce knowledge, I have provided customer service and admin tasks and helped small business owners manage their stores.
    Featured Skill Following procedures
    Communication Etiquette
    Administrative Support
    Email Communication
    Customer Service
    Customer Support
    Following Procedures
    Order Tracking
    Online Chat Support
    Email Support
  • $8 hourly

    • 5.0/5
    • (8 jobs)
    A goal oriented and a hardworking employee. I strive hard to provide the best service possible. I take my job seriously and I put my heart to it. My years of experience in the support industry has given me knowledge not only to be the best but how to actually love what I do which is one of the factors why I excel in my field. I love what I do. Not a lot of people can say that. I love being able to provide an excellent service and knowing that I was able to help someone even in a small way. With years of experience, I have gained skills that definitely help me to provide the best service possible.
    Featured Skill Following procedures
    Outbound Sales
    Multitasking
    Following Procedures
    Ticketing System
    Customer Service
    Inbound Inquiry
    Email Support
    Zendesk
  • $25 hourly

    • 5.0/5
    • (18 jobs)
    Skilled virtual assistant with years of experience in healthcare. Skilled in providing exceptional patient experience. Ensuring high standards of culturally competent service for a wide variety of patient with diverse needs. Critical thinking skills in a high volume, fast-paced setting.
    Featured Skill Following procedures
    Scheduling
    Healthcare Management
    Administrative Support
    Customer Service
    Electronic Medical Record
    Communication Etiquette
    Dropshipping
    Phone Communication
    Customer Support
    Phone Support
    Following Procedures
    Email Communication
    Data Entry
  • $10 hourly

    • 5.0/5
    • (13 jobs)
    💎 Top Rated Plus 🏆$100k Earnings Are you looking for a reliable, detail-oriented, and experienced professional to support your business growth? Look no further! With over 9 years of experience in customer service, administrative support, and project management, I specialize in delivering seamless virtual assistance that helps businesses streamline operations and achieve their goals. What I Bring to the Table: ✔ Skilled in managing customer relationships with tools like Zendesk, Shopify, and Amazon Seller, ensuring a smooth and satisfying customer experience. ✔ Proficient in appointment setting, email management, data entry, and other administrative tasks to keep your business running efficiently. ✔ Expertise in Facebook Ads, Dropshipping, and other e-commerce strategies to boost your online presence and sales. ✔ Adept at organizing teams, managing tasks, and driving results on time and within budget. Tools I Master: ✅ Zendesk | Shopify | Amazon Seller Central ✅ Microsoft Office Suite | Google Workspace ✅ Facebook Ads Manager | Canva ✅ Project Management Tools: Trello, Monday.com, ClickUp ✅ Medical Tools - EMR / EHR, ERA, Claims, Benefits Why Work With Me? 🔹 My hands-on experience allows me to provide customized solutions that fit your unique needs. 🔹 I thrive on precision and accuracy, ensuring every task is completed to the highest standard. 🔹 Your success is my priority, and I am dedicated to going the extra mile to exceed expectations. Whether you need a skilled Virtual Assistant to handle day-to-day operations, elevate customer satisfaction, or manage key projects, I am here to help. Let’s collaborate to make your business thrive!
    Featured Skill Following procedures
    HubSpot
    Zendesk
    Inbound Inquiry
    Email Support
    Order Tracking
    Following Procedures
    Facebook Ads Manager
    Customer Service
    Data Entry
  • $8 hourly

    • 5.0/5
    • (8 jobs)
    I'm a seasoned Customer Support Specialist with extensive experience in managing and resolving disputes across multiple platforms, including Shopify, PayPal, and Klarna. With a solid background in customer relations and a knack for problem-solving, I am dedicated to ensuring exceptional service and effective dispute resolution.
    Featured Skill Following procedures
    Time Management
    Customer Service
    Online Chat Support
    Social Media Management
    Technical Support
    Product Research
    Amazon
    Following Procedures
    Shopify
    Customer Satisfaction
    Email Support
    Answered Ticket
    Multitasking
    Data Entry
  • $12 hourly

    • 0.0/5
    • (2 jobs)
    Managing a team of Data Stewards responsible for manually verifying and updating data records to improve core data by using standard methods of research. The data stewards will identify the elements which they will steward, with the ultimate results being standards, controls, and data entry. Assist clients in navigating the website or data room, guides with enabling/setting up third-party applications such as Adobe Reader, Adobe Flash, and different types of browsers. Collaborate with IT people about whitelisting URLs to pass through the company network firewall. It can be through phone (8x8), emails, and chat (Oracle Right Now). Assist customers through phone and/or emails (Zendesk) with troubleshooting the tracker device such as sending alerts to their contacts and checking in to their current locations.
    Featured Skill Following procedures
    Outbound Call
    Hosting Zoom Calls
    Zoom Video Conferencing
    Customer Support
    Product Knowledge
    Following Procedures
    Communication Etiquette
    Technical Support
    Email Communication
    Customer Service
    Email Support
    Online Chat Support
  • $7 hourly

    • 4.5/5
    • (7 jobs)
    As an experienced and versatile virtual freelancer since 2019, I have dedicated my skills and passion to clients who value Quality over rock-bottom rates. My detail-oriented, hard-working, quick thinking and professional traits are highly valued, especially when dealing with customers. In addition to my upbeat personality, I know I can certainly be an asset to the right Client. My online work experience and strengths include a Strong Team Management skills background. Has Genuine care for customers & clients. - A sales-oriented person. - Quick learner who can absorb extensive information on clients’ brand history, product offerings, and communications. - Outstanding written and verbal communication skills, great email, chat, social media, and phone etiquette. - Proactive personality and self-motivator - Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment - organized, systematic, and rigorous - Strong computer skills in eCommerce/Retail applications and the ability to learn new applications quickly - Team player, able to develop great relations with co-workers (externally & internally). - Excellent Written and Oral Communication Skills (English Language) My vast experience, especially working with startups, has allowed me to become very innovative in ensuring that the Client's requirement is achieved with the utmost quality. I know many customer pain points as I have been dealing with them for over nine years since I started working in a Business Process Outsourcing company. I can work with the company to help maintain customer happiness, giving forward-thinking strategies focused on addressing customer needs and providing long-term resolutions to them. Let me be the One to assist in your company's growth and success. Thank you so much for taking the time to visit my profile. I'm looking to working with you.
    Featured Skill Following procedures
    Following Procedures
    Summary Report
    Time Management
    Critical Thinking Skills
    Administrative Support
    Product Knowledge
    Workday Adaptive Planning
    Order Tracking
    English
    Order Processing
  • $15 hourly

    • 0.0/5
    • (3 jobs)
    Hello! My name is Hanee. As a dedicated and resourceful virtual assistant, I would be honored to collaborate on your next project. Known for my self-sufficiency and strong work ethic, I bring a fresh perspective that can benefit your company. I am a quick learner and remain focused on assigned tasks. My expertise includes social media marketing, email management, building partnerships, organizing events, supporting small online businesses, and content writing. Well-organized and self-motivated, I am available 24/7 as a virtual assistant. Eager to help however I can, I look forward to serving your needs. My skills include: Content writing Canva Notion Slack Clickup Lightroom Social media marketing Microsoft Office Suite (Excel, PowerPoint, Word) Video editing software (Filmora) Google Workspace (Docs, Sheets, Slides) Strong communication and flexibility
    Featured Skill Following procedures
    Slack
    Notion
    Virtual Assistance
    Google Workspace
    Following Procedures
    Email Communication
    Task Coordination
    Data Entry
  • $15 hourly

    • 4.9/5
    • (11 jobs)
    Welcome, and thank you for visiting my profile! Greetings! I'm a seasoned freelancer with a decade-long journey on Upwork, showcasing a stellar track record in customer relations, strategic engagement, and project management. My commitment to excellence is reflected in my impressive 100% job success score, a testament to my unwavering dedication to delivering top-tier service. Key Highlights: - Over 10 Years of Industry Expertise:** A decade of hands-on experience, evolving and adapting with the industry's dynamic landscape. - Business Associate & Administrative Support Specialist:** Proficient in providing comprehensive support and facilitating seamless operations. - Accomplished Project Manager:** Proven track record in orchestrating successful projects from inception to resolution. - Versatile Content Manager & Graphic Designer:** Skillful in crafting engaging content and visually appealing graphics. - Respected NFT Community Manager:** Particularly adept in community management within the NFT ecosystem, with a strong presence on Discord. - Foundation in Coding & Video Editing:** Adding versatility to my skill set with proficiency in coding and video editing. **Work Experience:** Embarking on a diverse range of roles, I've honed my adaptability and skills: • Julian Chang Fashion: Virtual Assistant/Customer Support/Accounting Services - Responsibilities: - Created invoices using Quickbooks. - Generated marketing materials (Graphics, Canva). - Executed marketing campaigns in Constant Contact. - Provided email and phone support. - Managed social media channels. - Set up Shopify websites. • Fused Hawaii: Managed customer support, moderated social media, and handled administrative tasks. • Undarmaa: Orchestrated ReAmaze setup, encompassing chatbots, template responses, and administrative duties. • Nomorerack/Choxi: Excelled as a customer service representative and back-office associate in the eCommerce space. • WineDownBox: Elevated operations as a business associate and admin support professional. • Telemarketing: Demonstrated prowess in POS outbound sales. • CaliPhotography: Wore multiple hats as a customer and administrative support associate, also proficient in photo and video editing. • Princube: Distinguished role as a client relations manager, emphasizing relationship cultivation. • Trim: Steadily managed customer success responsibilities and adeptly negotiated bills. • Scorching Papers: Navigated the realm of Discord as a skilled community manager. • Domino's Pizza: Managed virtual orders as a virtual order-taking specialist. • 411-Telus: Offered directory assistance services. • Coftea: Seamlessly integrated graphic design and social media management expertise. • Pahina Cafe and Coftea Cafe: Social Media Manager and Ads Strategist. Expertise Snapshot: I bring a multifaceted skill set, including: - Customer Support - Project Management - Graphic Design - Dropshipping and Print-on-Demand - Email, Chat, Phone, and Technical Support - Telemarketing - E-commerce Operations - Administrative Support - Social Media Management - Photo & Video Editing - Marketing (Social Media) Proficiency in Tools: Leveraging a comprehensive toolkit, including but not limited to: - Zendesk - Shopify - ReAmaze - Gorgias - Canva - Google Sheets - Trello - Five9 - InfusionSoft - LivePerson - Aweber - WooCommerce - ShipStation - Microsoft Suite - Google Docs - Discord - Slack -Constant Contact -Quickbooks ... and other tools tailored to each project's unique demands. What sets me apart is my unwavering commitment to excellence. I thrive in managing demanding workloads autonomously with a proactive approach. My ability to multitask effectively and my insatiable appetite for growth drive my success. From inception to resolution, I approach challenges with a problem-solving mindset, ensuring optimal outcomes and customer satisfaction. I am eager to contribute my expertise to your projects and pursuits. With dedication, initiative, and a penchant for delivering the utmost quality, I stand ready to elevate your vision to new heights.
    Featured Skill Following procedures
    Following Procedures
    Multitasking
    Email Communication
    Community Management
    Project Management
    Graphic Design
    Shopify
    Customer Relationship Management
    Product Knowledge
    Customer Support
    Customer Retention
    Phone Support
    Online Chat Support
    Email Support
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I am a great candidate for chat, email, data entry, customer service, Executive/Virtual assistant, administrative tasks, and technical support posts. I am a fast learner and a reliable person. I possess a combination of skills and experience. SKILLS & EXPERIENCES: *Workflow/Workforce Coordinator in a Accounting business based in Australia Tasks: -Managing the organization's daily workflow -Monitoring client contact points such as chat, email, and written correspondence. -Allocating bookkeeping and accounting jobs to the staff. -Making sure all the jobs are being done and on time. -Communicating with Australia Immi regarding filing of taxes. -Uploading receipts from clients to their profile for the bookkeeping and accounting jobs. -Monitoring staff activities. *Director of Administration in a Wedding Events Planning based in Los Angeles, CA Tasks: -Reporting directly to the owner/director. -Providing services, staffing, planning, and logistics for a wedding. -Negotiating prices with suppliers, and dealing with paperwork. -Updating client profiles in aisle planner. -Requesting formal contract from vendors on behalf of our client -Researching new vendors for weddings. -Developing organizational policies. -Managing administrative budgets. -Hiring and training administrative staff. -Negotiating contracts and agreements with vendors. -Maintaining corporate relationships. *Remote Customer Service Team Lead - Ecommerce | Moitie Paris, Los Angeles, CA Tasks: -Resolved customer queries and problems using effective communication and providing step-by-step solutions. -Collaborated with team members to achieve target results. -Managed complaints with calm, clear communication and problem-solving. -Met schedule using excellent planning and coordination skills. -Developed ongoing programmes using good team communication and collaboration. -Identified issues, analyzed information and provided solutions to problems. -Resolved complex customer enquiries, disputes and complaints. -Maintained excellent employee relationships by cultivating a supportive, positive and helpful working environment. -Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. -Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff. *Executive Assistant to an Irish Businesswoman Tasks: -Served as executive assistant to Jane. -Used own initiative to delegate matters requiring immediate attention to other staff in absence of the CEO. -Created and maintained administrative reports and spreadsheets for logistical purposes. -Located and traced shipments by contacting different departments to check on order status. -Produced invoices, shipping documents and contracts for completed orders for customer records. -Informed staff of customers' packaging or labeling needs, verifying packages to check conformance to specifications. -Calculated total charges for goods or services and shipping costs and requested remittances from clients before placing orders. -Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification. -Communicated estimated delivery time to customers *Provided Service as an Online English Trainer to Bizmates Philippines Tasks: -I taught business English to adult Japanese professionals online. -Managed allotted learning time to maximise student achievement. -Applied active listening to identify and solve problems, facilitate learning for students and build student confidence. -Conducted in-depth assessments, providing feedback on grammar, syntax, spelling and punctuation to increase learning development. -Maintained complete and accurate records of students' progress to comply with administrative requirements. *Technical Support representative in a Canadian Telco account (BELL CANADA) Tasks: -Provided clear and concise step-by-step technical support to guide clients during the process. -Used remote access to navigate and link to customer computer. -Used support tickets to track and speed up incidents. -Troubleshoot Wifi/Internet connections, Fibre TV, Landline and Satellite TV. *Flight Analyst in a Australian Airline (Jetstar Airways) Tasks: -Maximised customer satisfaction by resolving service issues promptly. -Built rapport with customers through courteous and professional communications. -Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. -Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment. -Handled complaints calmly and professionally. *Tour Specialist -Create itinerary using Tourwriter -Handled tickets using GoHighLevel -Occasional Outbound call when necessary -Assist customers with their travel plans.
    Featured Skill Following procedures
    Travel Planning
    Order Tracking
    Shopify
    Order Fulfillment
    Customer Service
    Online Chat Support
    Technical Support
    Virtual Assistance
    Bookkeeping
    Email Support
    Following Procedures
    Zendesk
    Team Management
    Data Entry
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Following procedures Freelancers in the Philippines

Show more