I am a fast encoder. I am well organized, reliable, and quick learner. I pride myself on being able to deliver output quickly and accurately. I can provide support in various data entry and encoding projects and also as a virtual administration assistant. I have a strong command of the English language (being it as my Second Language since I'm a Filipino) and work with clients all over the globe. I am oriented, organized, and hardworking. I am confident that we will do great work together.
Driven, reliable, able to work with minimal supervision, tend to exhaust all resources first before asking for someone's help, love learning new things, and can learn quickly, let me watch a video or read a step-by-step guide and you won't need to train me, able to multi-task on a regular basis, enjoys checking and searching for all possible strategies to work efficiently. QUALITY = QUANTITY.
Tools:
* Intercom
* Slack
* PayPal
* Stripe
* Google Play Console
* Salesforce
* Freshdesk
* Monday.com
Specialties and experiences:
* Customer Support (Chat, Email, and Inbound/Outbound calls)
* Technical Support
* Processing refund and Cancellation...
I have more than two years of work experience in Customer Service in the Business Process Outsourcing industry. Providing phone, email, and chat support to our customers. I also do services like data entry, order processing, product research, and resolving customer queries and complaints.
I am currently working as an Aircraft Mechanic in an MRO company doing technical works, documentations, reporting (using Microsoft office tools), processing product orders, communication between customers verbal and non-verbal (chat and email).
I value professionalism at work. I am determined and dedicated to every task I do. I believe that customer...
Hello there! My name is Melody, I'm an experienced Customer Service professional based in Manila, Philippines. My work is focused on providing quality emails responses and making sure I will have a significant impact on the customer. I possess a strong eye for detail and can work independently as well as in a team environment. For almost two years, I am dealing with different customers, demanding, upset, frustrated customers. Building a connection with this type of customer is not easy but over the years I was able to perfect the skill. I will never let you down when it comes to reliability. I always have a burning desire to keep learning...
I'm a Sales Engineer in a Construction Company here in the Philippines for 6 years. I can provide a good quality service to the clients.
*I am trustworthy and highly trainable.
*I can manage my time and can do multitasking
*Computer literate
*Can follow procedures
- I got years experiences on English - Vietnamese translation (movies, TV shows,...), following transcription rules.
- I got almost 6 years in customer service field (taking care of the whole team: team training, quality assurance, evaluation...)
So I would love to have side hustles on customer service & English - Vietnamese translation.
I specialize in providing superior Customer Service for local and international clients.
- Over 15 years of BPO experience.
- Two-year Team Manager/ Lead for Quality.
- Experience in different customer service/ Technical Support platforms (email, chat, phone support).
- Previously worked as a Quality Assurance Associate/call monitoring specialist for more than a decade.
- A consistent top performer in any company. Multiple recognition/ awards recipient.
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