Hire the best Forum Moderators in Nairobi, KE
Check out Forum Moderators in Nairobi, KE with the skills you need for your next job.
- $15 hourly
- 4.9/5
- (38 jobs)
I am a dedicated and solutions-focused 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 with a strong track record of resolving customer inquiries, troubleshooting issues, and enhancing overall satisfaction. I'm skilled in identifying customer needs, providing clear and effective solutions, and ensuring a seamless customer experience across multiple channels (𝐩𝐡𝐨𝐧𝐞, 𝐞𝐦𝐚𝐢𝐥, 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐢𝐧-𝐩𝐞𝐫𝐬𝐨𝐧). I take a structured approach to solving a client’s customer support needs by: 𝟏-𝐀𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 & 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐈𝐬𝐬𝐮𝐞 – I engage with the customer attentively, asking clarifying questions to fully grasp their concern. By demonstrating empathy and patience, I make them feel heard and valued. 𝟐- 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐧𝐠 & 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲𝐢𝐧𝐠 𝐭𝐡𝐞 𝐁𝐞𝐬𝐭 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 – I analyze the situation, leveraging my product/service knowledge and company resources to determine the most efficient resolution. Whether it’s troubleshooting technical issues, resolving billing discrepancies, or providing step-by-step guidance, I tailor my approach to each customer’s unique needs. 𝟑-𝐂𝐥𝐞𝐚𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 – I break down complex information into simple, easy-to-understand explanations, ensuring customers have the confidence to proceed. If necessary, I escalate the issue to the appropriate department while keeping the customer informed throughout the process. 𝟒-𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐅𝐨𝐥𝐥𝐨𝐰-𝐔𝐩 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 – I don’t just solve the issue; I follow up to ensure the customer’s needs were fully met. If additional assistance is required, I take the initiative to provide further guidance, reinforcing trust and reliability. 5- 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 & 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 – By analyzing common customer concerns, I provide feedback to the team to improve products, services, and support processes. This ensures a more seamless experience for future customers while enhancing overall operational efficiency. I am proficient in CRM systems ,troubleshooting tools, and customer engagement strategies, I am committed to delivering fast, effective, and personalized support that fosters customer loyalty and contributes to business growth. Some of the tools I have used include ✅Zendesk, ✅Freshdesk, ✅Gorgias, ✅Shopify, ✅Recurly, ✅Salesforce, ✅Freshdesk ✅3PL Warehouse ✅Clickbank ✅Trello, ✅Asana ✅Kajabi ✅Hubspot ✅Mailchimp, ✅Tidio, ✅BigCommerce, ✅Microsoft Office Suite ✅Microsoft Teams ✅Last Pass, ✅Zoom , ✅Slack I am committed to delivering fast, effective, and personalized support that fosters customer loyalty and contributes to business growth.
Forum Moderation
Email SupportCustomer SupportOrder TrackingData Entry - $10 hourly
- 0.0/5
- (0 jobs)
I am an experienced audio transcriptionist with unique skills, I also does reviews whether is book review or any other reviews. I always puts interest of work before anything to make sure I deliver exceptional work. I have experience in customer support and data entry with exceptional attention to detail skills.
Forum Moderation
Social Media ManagementMicrosoft ExcelCustomer Support PluginData EntryGeospatial DataReviewSocial Customer ServiceAudio Transcription - $16 hourly
- 0.0/5
- (0 jobs)
I am an enthusiastic and proactive professional with foundational skills in customer service, communications, people management, event management, customer care, social media advertising, and leadership. While I am at the beginning of my career, I am committed to bringing energy, dedication, and a willingness to learn to every project I undertake. Key Skills: Customer Service & Care: Strong ability to understand customer needs, address concerns, and ensure satisfaction through attentive and friendly service. Communications: Proficient in clear and effective verbal and written communication, capable of engaging diverse audiences. People Management: Understanding of team dynamics and the basics of leadership, fostering collaboration and positive working relationships. Event Management: Basic knowledge of planning and organizing events, ensuring key elements are well-coordinated. Social Media Advertising: Familiar with creating engaging content and campaigns to promote brands and services on social media platforms. Leadership: Emerging leadership skills, focused on motivating and guiding teams towards achieving goals.
Forum Moderation
Hosting Online MeetingsMotivational SpeakingPublic SpeakingCommunicationsLeadership SkillsServerEvent ManagementPeople ManagementSocial Media AdvertisingCustomer ServiceCustomer Care Want to browse more freelancers?
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