Hire the best Fraud Analysts in Nairobi, KE
Check out Fraud Analysts in Nairobi, KE with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (11 jobs)
You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 55% increase in team quality scores ✅ 60% drop in escalations from improved coaching ✅ 55% faster responses via custom KPI dashboards ✅ 95% reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.
Fraud Analysis
Communication SkillsPeople ManagementProcess OptimizationTraining & DevelopmentContent ModerationRisk ManagementKPI Metric DevelopmentCustomer SupportAlternative Dispute ResolutionCross Functional Team LeadershipEmail SupportZendeskFraud DetectionQuality AssuranceCustomer Service - $12 hourly
- 4.9/5
- (10 jobs)
Are frustrated customers giving you a headache? Say goodbye to customer churn and hello to a customer champion in your corner! I'm a passionate customer support expert with a proven track record of turning frowns upside down. Here's how I'll make your customers rave about your brand: Effortless Support across Channels: I'm a master of all things Zendesk, Gorgias, and other leading CRMs. Whether it's inbound calls, emails, live chat, or even social media, I can handle it all with a smile. Problem-Solving Prowess: I love a good challenge! Consider me your customer Sherlock Holmes – I'll delve into any issue, identify the root cause, and deliver solutions that leave your customers feeling heard and valued. Retention Strategies that Work: Dissatisfied customers are a thing of the past. I'll analyze customer feedback and develop winning retention strategies to keep your customers happy and coming back for more. Communication Champion: Building trust and rapport is key. I speak the language of your customers, ensuring clear, concise, and friendly communication that fosters loyalty. But wait, there's more! Tech-Savvy Superhero: I'm not just a people person, I'm also a tech whiz. Need help with shipping tools like Shopify or troubleshooting IT issues? I've got your back! Ready to transform your customer experience? Let's connect and discuss how I can turn frustrated customers into brand advocates for your business! P.S. I'm fluent in French and Lingala, making me a valuable asset for your global customer base. 🚀Companies I've worked with: ★ iHerb, ★ Lime Bike, ★ Service Response ★Truly beauty
Fraud Analysis
Language InterpretationOnline Chat SupportTelemarketingSocial Media ManagementEmail SupportZendeskPhone SupportCustomer SupportTicketing SystemCustomer ServiceLead GenerationB2B MarketingFraud DetectionCustomer Retention - $15 hourly
- 5.0/5
- (4 jobs)
⭐⭐⭐⭐⭐: "Waridah is an excellent choice for consideration regarding all topics relating to FinTech, regulatory practices, AML/ Financial Crime Management, and several tech and finance policy topics..." I help cutting-edge businesses in Crypto, AI, and FinTech navigate complex regulatory landscapes, turning compliance into a competitive advantage 🔗, I deliver actionable insights and robust solutions tailored to your needs. My experience spans coordinating international teams 🌍, drafting policy frameworks 📄, and ensuring regulatory compliance for global organizations ✅. Key Skills & Expertise: 📚 Policy Research & Drafting: Regulatory compliance, AI governance, and procedural documentation. 💳 Fintech & AML Compliance: Digital payments, virtual currencies, transaction monitoring, and risk assessment. 🛡️ Data Protection & Privacy: GDPR compliance, data impact assessments, and law enforcement coordination. 🧠 Blockchain Analysis & AI Governance: Python, blockchain transaction analysis, and AI policy frameworks. 👥 Project Leadership: Mentoring 300+ researchers, managing global teams, and delivering client-facing reports. 📮Why Work With Me? ✅ Proven Impact in High-Stakes Compliance: 🏆 Reduced regulatory risk by 15%+ for organizations by drafting and implementing AML, KYC, and data protection policies from scratch. 🏆 Conducted 100% law enforcement-compliant on-chain transaction investigations, ensuring audit-ready compliance in crypto ecosystems. 🏆 Administered NDAs and confidentiality frameworks with zero breaches across research projects involving sensitive data. ✅ Strategic Alignment with Business Growth: 🏆 Boosted operational efficiency by 20% at the United Nations Special Rapporteur's work by realigning mandate objectives with measurable outcomes. 🏆 Increased stakeholder engagement by 25% as a trusted representative in high-level regulatory discussions. 🏆 Trained 20+ researchers, improving team productivity by 30% through structured capacity-building programs. ✅ Future-Proof Compliance for AI & Crypto: 🏆 Assessed AI governance frameworks to improve compliance readiness for emerging tech. 🏆 Led data governance reviews, slashing privacy risks by 15% via policy optimization. Let’s Partner If You Need: 🔹 Crypto Compliance – AML audits, Travel Rule solutions, on-chain monitoring. 🔹 AI Governance – Bias audits, ethical AI frameworks, policy drafting. 🔹 Data Protection – Africa, Europe, US, South Korea readiness, cross-border compliance. Education & Certifications: 🎓 Master of Business Administration, Quantic School of Business and Technology 🎓 Bachelors of Law, University of Nairobi 📜 Certifications in Data Analysis with Python, AML Compliance, AI in Finance, and Blockchain Technology. 📩 If you're navigating AI, crypto, or data compliance challenges, I’d love to hear from you. In some cases, my clients often find a short consultation uncovers immediate opportunities to de-risk and scale.
Fraud Analysis
PCI DSSLegal AssistancePolicy AnalysisLegal ResearchLegal ConsultingCorporate LawData ProtectionProject ManagementRegulatory ComplianceLegal WritingFraud DetectionKnow Your CustomerDue DiligenceData PrivacyAnti-Money Laundering - $10 hourly
- 5.0/5
- (1 job)
Experienced writer with 20+ years in literature, nursing, psychology, criminology, sociology, and medicine. PhD-trained expert in APA, MLA, Harvard, and Chicago styles. I offer premium writing, editing, and proofreading services, transforming ideas into clear, compelling content. A perfectionist always online, I tailor each piece to your needs and objectives. My loyal clients' reviews attest to my dedication. Let's make every word count in your project.
Fraud Analysis
Article WritingCriminal LawInvestigative ReportingFraud DetectionAcademic Content DevelopmentManagement SkillsComplianceBusiness ManagementHuman Resource ManagementFinancial AuditLegal AgreementGovernment Reporting ComplianceCrisis ManagementContract LawContract Drafting - $7 hourly
- 0.0/5
- (1 job)
Experienced, passionate, and self-motivated leader with over 10 years of invaluable experience in Chargeback Management,Merchant Onboarding, Risk Evaluation, Know Your Customer (KYC) ,Policy Development, Compliance, Customer service, Fraud Prevention, Banking, Potential merchant loss identification, analysis, evaluation, mitigation, and monitoring coupled with focused analytical, reporting, and research knowledge to ensure company success and maximisation of revenue. Familiar and adept in working with various Business Intelligence ( BI) tools, analytical systems, team management, business transformation systems, change management, and International teams.Reputation for continually achieving on time, delivering exceptional results, maximum risk and loss elimination, and being a team player. Accustomed to handling merchant Onboarding,conducting background checks, KYC and compliance, merchant Risk support, managing merchant risk and loss-related projects, and supporting various Operational departments with merchant risk-related information to support the business. Bringing forth a proven track record of excelling at notable merchant onboarding streamlining, merchant onboarding, merchant risk and loss mitigation projects, developments, and strategies with several Star Employee recognition due to my strong and unrelenting work ethic. Possess excellent communication, interrogation, team player, go-getter, and interpersonal skills.
Fraud Analysis
Academic ResearchProject ManagementFinancial RiskPolicy WritingPolicy DevelopmentWritingFraud MitigationResearch DocumentationResearch & StrategyRisk ManagementRisk AssessmentRisk AnalysisFraud Detection - $5 hourly
- 0.0/5
- (0 jobs)
II strive to deliver and embrace professionalism in what I do through exemplary performance, integrity, reliability and being able to learn something new. I am dynamic, able to work well under pressure, maintain good working relations with the administration. I 'm experienced in customer service back office support. I good at fraud identification and analysis.
Fraud Analysis
Customer ServiceVideo CameraContent CreationJournalismVideo EditingFraud DetectionCommunication SkillsTelevision Want to browse more freelancers?
Sign up
How hiring on Upwork works
1. Post a job
Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.
Trusted by
How do I hire a Fraud Analyst near Nairobi, on Upwork?
You can hire a Fraud Analyst near Nairobi, on Upwork in four simple steps:
- Create a job post tailored to your Fraud Analyst project scope. We’ll walk you through the process step by step.
- Browse top Fraud Analyst talent on Upwork and invite them to your project.
- Once the proposals start flowing in, create a shortlist of top Fraud Analyst profiles and interview.
- Hire the right Fraud Analyst for your project from Upwork, the world’s largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Fraud Analyst?
Rates charged by Fraud Analysts on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Fraud Analyst near Nairobi, on Upwork?
As the world’s work marketplace, we connect highly-skilled freelance Fraud Analysts and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Fraud Analyst team you need to succeed.
Can I hire a Fraud Analyst near Nairobi, within 24 hours on Upwork?
Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Fraud Analyst proposals within 24 hours of posting a job description.