Hire the best Fraud Analysts in Nicaragua

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$12 hourly
Axel H.
- 5.0/5
- (9 jobs)
As a Fraud Analyst in Trust & Safety Operations, I have extensive experience in reviewing accounts and user content for possible violations and taking action according to standard processes. As part of my duties, I communicated professionally with external users and worked with other teams to resolve cases at a high-resolution rate. As an Experienced Executive Supervisor, I have developed excellent problem-solving, leadership, and talent development skills. I have supervised customer service teams and driven them to success. I am passionate about ensuring a safe and secure online environment for both clients and freelancers. Let's Connect!

Fraud Analysis
Fraud Detection
Kronos Workforce Management
Avaya
Slack
Zendesk
Email Support
Customer Support
Chat & Messaging Software
Microsoft Excel
Google Docs
Microsoft Office
$9 hourly
Justin Rashid M.
- 5.0/5
- (4 jobs)
Hello, welcome to my profile! I am an extremely dedicated and detail-oriented Customer Service Specialist with an amazing customer satisfaction history. Always providing excelent customer service, demonstrating empathy, acknowledging, building rapport, taking ownership with good social communication and problem-solving abilities, with a great tone of voice, as a result, willing to help to solve their concerns while adding value to the company. I excel at: • Bilingual (English and Spanish) • Email Handling | Phone Handling • CRMs: SalesForce • Customer Support (email, chat, voice) • Ability to handle confidential information with discretion • Tech Savvy • Expert in Google Suites | Google Docs | Microsoft Office • Good in both oral and written communication • Managing calendars/meetings/traveling/time • Ability to multitask, set priorities and manage time effectively • Can work independently or as a team • Being able to solve problems and resilience to stress and effort - I have my private office to work and it is free of noise or distraction. - USB Headsets Please consider giving me the opportunity to collaborate with your business. Thank you!

Fraud Analysis
Google Sheets
Bilingual Education
Multitasking
Risk Analysis
Fraud Detection
Salesforce CRM
Email Etiquette
Customer Support
Typing
Troubleshooting
Customer Service
English to Spanish Translation
Problem Solving
Email Communication
$8 hourly
Belkis R.
- 5.0/5
- (1 job)
I'm a great customer service agent who has developed several skills in almost 8 years of experience. I go beyond standards, problem-solving person, analytical and determine. 1. Ability to detect unusual behaviour, and analysing customer' s account to prevent fraud or scam within money transfer company. 2. Trained to find transaction issues, get in touch with responsables to determine the cause and support any time to resolve it. 3. Curriculum designer for teaching

Fraud Analysis
Healthcare
Communication Etiquette
Customer Support
Bilingual Education
Outbound Call
Email
Problem Solving
Fraud Mitigation
Customer Service
Appointment Setting
Fraud Detection
$13 hourly
Raul Antonio C.
- 4.8/5
- (2 jobs)
My name is Raul and I'm from Managua, Nicaragua. With over 15 years of experience in customer service, sales, onboarding, and collections, I have gained excellent interpersonal skills, which I use to communicate effectively with clients and colleagues on a daily basis. Whether it's working individually or as part of a team, I'm able to adapt quickly and remain a dedicated member of the group. I also have a strong problem-solving mentality that allows me to overcome challenges and deliver results. In my previous work experiences, I've had the pleasure of working with clients such as Virgin Mobile, Cigna, and Blue Cross Blue Shield. I'm familiar with various software such as Zoho, Salesforce, Zoiper, Pipedrive, ZenDesk, Five9, GoHighLevel, Monday.com, Live Chat, Ring Central, CRM, Vici dial, Mojo dialer, Call Tracking Metrics, and Google Docs. I'm confident that my experience and skills will enable me to work efficiently and effectively with any client, regardless of their industry or software preferences. I'm fluent in both Spanish and English, both written and spoken, which is an asset for any company seeking to expand their reach and communicate with a wider audience. I'm a fast learner, highly adaptable, and always eager to take on new challenges. With my positive attitude and strong work ethic, I'm confident that I can help your business achieve its goals.

Fraud Analysis
SaaS
Customer Onboarding
Payment Processing
Customer Retention
Lead Generation
Fraud Detection
Sales
Email Support
Customer Service
Business Development
Outbound Sales
Google Workspace
Translation
$6 hourly
Mario R.
- 5.0/5
- (2 jobs)
QUALIFICATIONS * Strong interpersonal, financial and organizational skills. * Enthusiastic, energetic, bi-lingual: Spanish and English. * At ease in managing multiple tasks, meeting challenging deadlines. * Function well in high-pressure atmosphere. * Adapt easily to new concepts and responsibilities. * Developed interpersonal skills, having dealt with a diversity of professionals and clients. OBJECTIVE A challenging, rewarding position in a company, applying my knowledge and skills, helping the progress utilizing my bilingual and previous work experiences. I describe myself as a gregarious character; I'm a very inquisitive person, driven, and a trust worthy person. I am willing to work hard; I have good skills for this job. I view obstacles as a challenge and an opportunity to grow, being dependable is of utmost importance to me and so is my quality of work.

Fraud Analysis
Language Interpretation
Fraud Detection
Data Entry
Debt Collection
Technical Support
Customer Service
$6 hourly
Mario Jose C.
- 0.0/5
- (0 jobs)
I'm passionate about my job! For more than 5 years now, working as a Fraud, Risk, and Compliance Investigator I have become a better version of myself as a compliance investigator. Specializing in the use of OFAC, Lexis Nexis, Mitek, Salesforce, Actimize, Visualizer, CRM, Mainframe, Financial Crimes Enforcement Network FinCEN and Federal Financial Institutions Examination Council FFIEC, Financial Actions Task Force FATF, Counter Terrorism Financing CTF, Sift, Anti Money Laundering AML, SARs, Customer Due Diligence CDD, Know your Customer KYC and others. I'm currently working as a Compliance Squad Investigator at Remitly working allied with my team to ensure our company follows internal policies, local jurisdiction financial service laws and other applicable regulatory requirement as an Online Money Transmitter. I had the opportunity to work for more than 3 years at Sitel now known as Foundever as an Anti Fraud Alert System Agent (Fraud Prevention and Detection). Then I fall in love with Remitly which has been my best experience ever, I started as a Customer Behaviour investigator at Passbook which was a Financial Technology Company provided by Sunrise Bank N. A, After a year I was promoted to my current position in the Compliance Squad Investigator team. I'm confident that my previous military experience has helped me a lot during my fraud experience career although all those years were in the Logistic field. I love what I'm doing, knowing that I'm helping people, and at the same time I enjoy working with my team, If you already worked with me you know what I'm talking about, I'm the guy you don't want me to go; I'm always sharing my knowledge, trying to finds better ways to do our task, findings new trends and I will not rest until the missing task is done. I have visited many countries like Canada, Spain, France, Venezuela, Costa Rica, Honduras, El Salvador, and Guatemala. Allowing me to work with amazing people around the globe from different backgrounds and cultures having amazing results. Please feel free to contact me, I will be so pleased to know each other.

Fraud Analysis
Fraud Mitigation
Military
LexisNexis
Fraud Detection
Salesforce
Customer Service
Compliance
Anti-Money Laundering
Risk Analysis
Risk Assessment
Company Policy
Salesforce CRM
Risk Management
$5 hourly
Raul G.
- 0.0/5
- (0 jobs)
I have more than 7 years of experience working in a variety of call centers, different positions and multiple tasks, including data entry, customer service, and administrative tools like Excel spreadsheets, word documents, and other office software. I have worked as fraud analyst making sure that the agents provide reimbursements properly. Furthermore, I am a bachelors on business administration. I also have vast experience mainly, providing excellent customer service and dispute service which covers the following: -Answering emails/tickets from customers about their claims asking for refunds -Managing messages and comments on different social media accounts -Processing refunds, or returns to the customers based on the criteria of the company -Reviewing and analyzing the reimbursements provided by the team I was charged of. During all these years of experience in the BPO industry, I have learned multiple skills and task like: -Answering and handling emails, chats -Handling complaints -Managing social media accounts -Multitasking -Fluent in English -Basic photo editing -Basic video editing -Usage of Canva I can proudly say that I can be an asset to your company as I have clients who have been with me not just for months, but for years already. These are good examples of my successful relationship with my clients, as I truly believe that I am able to maintain and continuously provide the service that they want from me with outstanding quality.

Fraud Analysis
Server
Alternative Dispute Resolution
Customer Care
Fraud Detection
$7 hourly
Donald A.
- 0.0/5
- (1 job)
* Fast learner and leadership attitude. * Ability to work with teams and under pressure. * Skilled in identifying and analyzing customer needs to deliver tailored solutions that drive satisfaction and results. * Responsible attitude and good communication skills to effectively resolve customer issues and any prospects inquiry. * Adaptation to any social and work environment. * Schedule availability *. Appointment setter.

Fraud Analysis
Outbound Sales
Fraud Detection
Customer Engagement
UCare
PipelineDeals
Lead Management
B2B Lead Generation
Appointment Scheduling
Salesforce CRM
CRM Software
Sales Development
Sales
$10 hourly
Adalberto M.
- 5.0/5
- (1 job)
I'm a computer engineer fluent in English and Spanish with over 10 years of experience working with outsourcing companies mainly within the BPO industry performing several types of roles and developing a broad set of skills in several fields such as - Customer Service - Technical Support - Sales - Customer service SME and Tier 2 - Team Management and performance tracking - Fraud Prevention - MO Analysis - Virtual Assistant - Legal Assistant WC - PI Employment - IT Assitant - IT onsite for call centers - People Skills

Fraud Analysis
Anti-Money Laundering
Technical Support
Social Customer Service
Customer Service Training
Customer Service
Ecommerce
Microsoft Excel
Legal Assistance
Virtual Assistance
Customer Experience
Customer Care
Personal Computer
Tech & IT
Technical Project Management
Fraud Detection
$13 hourly
Cesar N.
- 0.0/5
- (0 jobs)
SUMMARY: Exceptional soft skills as a Sales & Service Professional. Over 5 years experience in account management, customer service and call-center operations. Highly skilled in identifying customer needs and presenting appropriate company product and service offerings. Proven ability to gain customer trust and provide diligent follow-up, leading to increased repeat and referral business. Exceptionally skilled in resolving escalated customer service issues. Bilingual Skilled: Spanish/English

Fraud Analysis
Fraud Detection
Payment Processing
Customer Retention
Scheduling
Appointment Setting
Data Entry
Inbound Marketing
Tech & IT
Phone Communication
Technical Support
Customer Service
$14 hourly
Kathia R.
- 0.0/5
- (0 jobs)
I live to hunt, detect, and crush fraud—turning risks into resilience. With relentless precision, I safeguard your company and customers. ✅ Expert in: Fraud detection, investigation & risk mitigation ✅ Proven in: AI-driven fraud models (SIFT), Project Management, Procedures documentation, data drive ✅ Passionate about: Building fraud-proof systems with a curious mindset and continuous learning about new fraud trends. Let’s make fraudsters regret targeting you. 🚀

Fraud Analysis
Data Analysis
Ecommerce
Quality Assurance
Risk Analysis
Generative AI
Communication Skills
Problem Solving
Fraud Mitigation
Fraud Detection
Information Security
Compliance
$25 hourly
Ramon A. G.
- 0.0/5
- (1 job)
Hi team, I have worked in the Call center and Telesales industry for 12+ years, I get very excited when is to help Clients and create great customer experience. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join. During my previous roles in the Call Center Environments, I was in charge of handling customer questions and concerns in a timely and professional manner, I also learned a lot of experience in driven to exceed sales goals and build long-term relationships with customers, learned in creating a positive experience with customers by joining the quality and support teams. By me providing impeccable service to clients, I was able to spread enthusiasm and positive word of mouth across our Customers. I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. Thank you for taking the time to read this post. I'm thrilled about getting to learn more details about what type of assistance are you needing. I will be committed to continuously learning, growing, and applying my skills to support the team and our customers. Even though I don't have any projects through Upwork to upload for you, since I'm new to the platform. but my experience and potential would show what I'm made of.

Fraud Analysis
Spanish English Accent
Fraud Mitigation
Anomaly Detection
Quality Control
Latin American Spanish Accent
Email Support
Customer Retention
Fraud Detection
Customer Support
Quality Assurance
Online Chat Support
Telemarketing
Scheduling
Customer Service
$8 hourly
Byron Enrique O.
- 4.0/5
- (1 job)
Objective. Be part of a company that believes in people empowerment to provide my knowledge and create synergy for better results. I am good in fraud analysis, compliance, finance, people development, management, and operations in general. I consider myself a perfect asset to comply with quality standards in operations, data collection, and trend analysis.

Fraud Analysis
Fraud Detection
Microsoft Excel
Market Analysis
Management Skills
Compliance
Risk Analysis
Data Analysis
Time Management
Customer Service
Business Writing
Logistics Coordination
Finance & Accounting
$8 hourly
Michael Rodrigo R.
- 4.8/5
- (4 jobs)
A few words about me Driven by a commitment to excellence, I deliver proactive and insightful solutions. As a quick learner with a proven track record of professionalism, I am dedicated to exceeding expectations and consistently delivering high-quality results. Looking for a proactive, wise, and committed freelancer? I leverage my quick learning ability and professional expertise to deliver exceptional results. I prioritize understanding your needs and providing solutions that drive your success. With a foundation built on professionalism and a keen understanding of evolving needs, I bring a proactive and wise approach to every project. My commitment to delivering high-quality work is matched by my ability to quickly learn and adapt, ensuring seamless collaboration and impactful outcomes. I am a highly results-oriented freelancer, known for my proactive approach and commitment to exceeding client expectations. My wisdom, gained through 8 years bilingual customer service experience, allows me to provide insightful solutions, while my quick learning ability ensures I stay ahead of the curve. I am passionate about delivering exceptional work and building strong, collaborative relationships with my clients.

Fraud Analysis
Fraud Detection
Sales
Administrative Support
Spanish to English Translation
Communications
Customer Retention
Customer Service
Retail Sales Management
Phone Support
$6 hourly
Jose Luis M.
- 0.0/5
- (0 jobs)
Welcome to my profile. I am a professional detail oriented, fast learner and reliable person with 4 years experience in the BPO industry giving superior customer service support, tech support and almost 2 years in fraud prevention in the back office field. My carrer has shifted also towards the legal and healthcare settings. All over these years I've honed and obtained great skill that have made me a high performance achiever, reliable and analytical problem solver. Due to this I am really sufficient with keen an eye for details and very approachable. I've worked from home and has been my forte allowing me to maintian healthy work life balance. This will allow me to deliver results effectively at the same time enhanced my professional carrer. This is only a quick overview, I am open to discuss my qualifications and achievements through an interview.

Fraud Analysis
Fraud Detection
Fraud Mitigation
Debt Collection
Customer Service
Online Chat Support
Problem Solving
Salesforce CRM
Microsoft Excel
Customer Experience
Google Sheets
Cold Calling
Financial Risk
Technical Support
$7 hourly
Enmanuel H.
- 0.0/5
- (0 jobs)
-Customer service representative and Customer Support -I worked as a Technical support agent, handling cable, landline and internet issues - I have worked as a Fraud and Risk Investigator identifying fraudulent transactions. Conducting manual review for KYC, experience in chat, phone and email support helping customers to get their issues fixed -I have taught English as a foreign language -I have worked as an interpreter and translator -I am skilled in communicating with clients over chat, phone and email I have worked as a virtual assistant in a law firm, doing several things such as guide the client to the right department, schedule doctor appointments, review documents, draft and upload documents to the California Appel Board.

Fraud Analysis
Problem Solving
Critical Thinking Skills
Customer Support
Fraud Detection
Technical Support
ESL Teaching
Teaching French
Customer Service
Teaching English
$7 hourly
Darwing G.
- 0.0/5
- (0 jobs)
I am a remote customer service assistant, I have a solid 6 years of customer service experience as a front-line agent for different companies located in the US and the world. Within those six years, I have been part of the fraud protection and compliance departments also, performing credentialing, reviewing documents, helping with reports, and communicating back and forth with department leads. I possess excellent email etiquette and experience with tools such as: -Microsoft Office (word, excel, and PowerPoint) -Teams, -Zoom, -Slack -CRM -Microsoft 365 -G-Suite (Doc, spreadsheet, calendar, Google Meet) If your company requires anybody with good customer service, soft skills, attention to detail, and the ability to multitask, I am here to help.

Fraud Analysis
Bilingual Education
Administrative Support
Phone Support
Fraud Detection
Microsoft Excel
Home Office
Fraud Mitigation
Compliance
Customer Service
$5 hourly
Jefferson G.
- 0.0/5
- (0 jobs)
I am a Transaction specialist focused on fraud prevention, data analysis, and decision-making with 4 years of experience. I'm confident that I am the employee you are looking for because I have all of the qualifications outlined in your job posting.

Fraud Analysis
Risk Management
Risk Analysis
Compliance
Fraud Mitigation
Fraud Detection
Customer Service
Information Analysis
Data Analysis
$8 hourly
Dayana B.
- 0.0/5
- (1 job)
I've been in charge to keep constant communication with multiple internal departments and clients around the world to ensure the customer experience is always optimal. This requires the capability to manage a great variety of tools and communication channels in an efficient way. The professionalism is my priority. Skills: - Appointment Setting - Critical-Thinking - Problem-Solving - Teamwork Master - Easy Learner - Fast Worker - Bilingual

Fraud Analysis
International Business
Fraud Detection
Compliance
Medical Billing
Legal Drafting
Legal Documentation
Calendar Management
Legal Assistance
Virtual Assistance
Data Entry
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