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Hire the best Fraud Analysts in Cebu City, PH

Check out Fraud Analysts in Cebu City, PH with the skills you need for your next job.
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  • $8 hourly
    • 5.0/5
    • (4 jobs)
    English Proficiency Info: IELTS overall band score: 8 / CEFR Level: C1 I've been in the industry for almost 10 years and have been exposed to multiple Lines of Businesses such as billing, technical, collections specialist, e-commerce escalations officer, fraud analyst and publishing/sales consultant. I am also result-oriented and very keen to details. I recently finished my contract with Upwork as their Freelancer Support. I look forward to working with you!
    Featured Skill Fraud Analysis
    Invoicing
    Customer Service
    Time Management
    Fraud Detection
    Technical Support
    Mobile Device Management
    English
  • $12 hourly
    • 5.0/5
    • (6 jobs)
    Welcome to my profile! If you are looking for an All-In-One partnership with an experienced Fraud Specialist, I’m happy to say your search is now complete! With over 5 years of experience in BPO as well as a solid background in Chargeback, Fraud & Claims, I can provide exceptional service to my clients. My main focus is that I can give clients my 100% quality service and ensuring them that the accuracy and the confidentiality of my work. Proficient in the following: Customer Service Lead Generation Excellent Computer Skills Adept on MS Suite, G Suite, Email and Internet Research Excellent data entry speed and accuracy Good Analytical and Leadership Skills Team Player Proficient in English
    Featured Skill Fraud Analysis
    Fraud Detection
    Data Mining
    Online Chat Support
    Customer Service
    Finance & Accounting
    Data Entry
  • $5 hourly
    • 5.0/5
    • (1 job)
    I have been working in the BPO industry for 4 years with a skillset to achieve performance expectation. I have experiences as a Customer Support, Technical Support, Fraud Specialist and a Team Lead. I am skilled in communicating with clients through phone and email through my experience as a Technical Support for almost 3 years. I have an experience in handling voice, email and chat Teams as a Team Leader. As a Team Leader, I have developed the ability to manage, multi-task, prioritize and complete deliverables on a timely manner. I am always open to learning and acquiring new skills to get the job done.
    Featured Skill Fraud Analysis
    Email Communication
    Data Entry
    Data Analysis
    Administrative Support
    Search Engine Optimization
    Customer Service
    Technical Support
    Fraud Detection
    Online Chat Support
    Email Support
  • $8 hourly
    • 5.0/5
    • (1 job)
    OBJECTIVES To obtain a position where I can utilize my education and to work and sharpen my skills for the benefit of the company as well as for personal growth and professional advancement.
    Featured Skill Fraud Analysis
    Fraud Detection
    Refund Processing
    Tracking Number
    Product Installation Support
    Technical Support
    Financial Risk
    Sales
    Outbound Sales
    Account Management
    Compensation & Benefits
    Customer Service
    Sales Development
    Order Processing
    Order Tracking
    Inbound Inquiry
  • $12 hourly
    • 5.0/5
    • (10 jobs)
    My extensive experience in customer service, fraud prevention, and additional qualities that would provide a benefit to your organization includes: Excellent communication and organizational skills allowing me to work independently and as a team player. Dedicated self-starter with the ability to identify, assess and resolve problems quickly and effectively. Consistently set challenging goals for continuous growth and success. Continually strive to meet and exceed performance. I am motivated by challenge and growth. This, combined with my skills and experience, will enable me to be an exceptional associate.
    Featured Skill Fraud Analysis
    Customer Service
    Fraud Detection
    Fraud Mitigation
    Order Entry
    Online Chat Support
    Order Processing
    Order Tracking
    Administrative Support
    Shopify Apps
    Microsoft Excel
    Shopify
    Google Sheets
    Email Communication
    Data Entry
  • $12 hourly
    • 0.0/5
    • (1 job)
    Dedicated customer service professional and rockstar appointment setter/recruiter with eight (8) years of experience working in high-pressure sales and account management environments. An adept presenter, communicator and problem- solver who is used to dealing with a diverse audience and achieving the best results. Excellent at multi-tasking, with particular expertise in managing a two-line phone system, maintaining records and dealing with a high number of business inquiries. I consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. I am familiar with applicant tracking systems so I can jump in as an HR assistant helping you in candidates' selection process. I have strong interpersonal skills, with demonstrated talent sourcing record. I'm comfortable using computer dialing software, driven to achieve results and passionate about customer service. I do content editing, build and manage social media platforms, make schedules for social messages, monitor, engagement and most importantly grow awareness and web traffic for businesses. I work both smart and hard, in a team or individual. I like open and honest communication, and most importantly I'm always up for challenges. My goal is to definitely help you leverage your time so you can do more important task for the business. I am here not just to work FOR you but to work WITH you and we are partners in accelerating your growth as a business!
    Featured Skill Fraud Analysis
    Recruiting
    Calendar Management
    Problem Resolution
    Data Entry
    Cold Call
    Communication Skills
    Customer Service
    Candidate Sourcing
    Appointment Setting
    Lead Generation
    Fraud Detection
    Candidate Interviewing
    Sales
  • $8 hourly
    • 5.0/5
    • (1 job)
    Looking forward to working with a company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. To bring my strong sense of dedication, motivation, and responsibility to the company, and to utilize my technical knowledge obtained through experience and ample research and self- study. Obtaining a challenging position and applying creative problem-solving skills within a growing company to achieve optimum utilization of its resources and maximizing profits
    Featured Skill Fraud Analysis
    Data Entry
    Social Media Marketing
    Customer Support Plugin
    Corporate Social Responsibility
    Email Marketing
    Fraud Mitigation
    Financial Management
    Fraud Detection
    Mobile Device Management
    Customer Service
    Risk Analysis
    Technical Support
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    𝗨𝗻𝗹𝗼𝗰𝗸 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝘄𝗶𝘁𝗵 𝗮 𝗠𝘂𝗹𝘁𝗶-𝗦𝗸𝗶𝗹𝗹𝗲𝗱 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁! ☎️ 𝐇𝐞𝐫𝐞'𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐝𝐨 𝐟𝐨𝐫 𝐲𝐨𝐮: 👉🏻 𝑽𝒊𝒅𝒆𝒐 𝑬𝒅𝒊𝒕𝒊𝒏𝒈: Proficient in trimming, cutting, and rearranging footage to create engaging, seamless videos tailored for various platforms like Instagram Reels, Facebook Reels, YouTube Shorts, and TikTok. Using CapCut’s user-friendly tools and Adobe Premiere Pro’s advanced features to add dynamic transitions, effects, and animations that enhance the visual appeal of videos. 👉🏻 𝑮𝒓𝒂𝒑𝒉𝒊𝒄 𝑫𝒆𝒔𝒊𝒈𝒏: Expert in creating visually striking designs for social media, layouts, posters, banners, flyers and etc. using both Canva’s intuitive templates and Adobe Photoshop’s advanced features. Using Adobe Photoshop’s advanced features for photo editing, retouching, and creating custom graphics, while also utilizing Canva’s straightforward tools for quick adjustments. 👉🏻 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒆𝒓𝒗𝒊𝒄𝒆 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: Provides timely responses to client inquiries, ensuring issues are addressed promptly and professionally. Maintains strong relationships by offering proactive solutions and resolving concerns. Consistently strives to enhance customer satisfaction and loyalty. 👉🏻 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒐𝒏𝒔 𝑺𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕: Handling inbound and outbound calls and helps customers/cardholders bring their accounts to current standing. Negotiate payments and offer plans to customers. Effectively collect and negotiate accounts with collectible amount. 👉🏻𝑺𝒆𝒏𝒊𝒐𝒓 𝑭𝒓𝒂𝒖𝒅 𝑺𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕: Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious. Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss. Handling calls from retail partners/customers concerning credit card applications. Helps cardholders resolve concerns regarding declined transactions, opening fraud claim, etc. 🔊 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐭𝐨 𝐖𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐌𝐞? I offer more than just skills. I bring commitment to understanding your challenges and goals. Let's collaborate to craft solutions that are not just effective but also sustainable and effective. Not just a VA but your business partner! ✉️ 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐓𝐚𝐤𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥? Let's connect today—send me a message, and together, let’s start building your success story.
    Featured Skill Fraud Analysis
    Bank Statement
    Customer Support
    Investigative Reporting
    Accounts Receivable
    Adobe Premiere Pro
    Canva
    CapCut
    Graphic Design
    Video Editing
    Fraud Mitigation
    Fraud Detection
    Debt Collection
    Accounting
    Financial Plan
    Customer Service
  • $10 hourly
    • 0.0/5
    • (3 jobs)
    ***Avergonzado-Marinduque Law Office Legal Assistant | September 2022 - February 2024 •Drafted legal documents, conducted research, and managed the intake process. •Provided administrative support and delivered excellent customer service. •Utilized strong listening and communication skills. •Developed basic understanding of legal specialties. •Maintained organized records and efficiently multitasked. •Proficient in office software tools. ***JPMorgan Chase & Co Disputes and Fraud Operations Specialist | May 2017 - August 2022 • Expert in managing Credit Card Fraud Claims, Debit Card Disputes, and Check Claims. • Responsible for investigation and detection of fraud charges. • Skilled in filing and resolving fraudulent claims and disputes. • Contributed to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud. • Utilized excellent communication, problem-solving and decision-making skills to provide resolution to customers who have reported fraudulent activity. • Provided quality customer service by consistently projecting a positive and upbeat attitude. ***Eperformax Contact Centers and BPO Customer Service Specialist at eBay Inc. | November 2013 - March 2017 • Helped eBay sellers from listing and selling an item, managing promotions and shipping orders. • Responded to telephone inquiries, providing quality service to customers and associates inquiring about selling and buying. • Supported sales effort and responded to customer inquiries and problems via phone or email. • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Retail Guest Specialist at Target and Target.com | April 2012 - October 2013 • Delivered world class customer service and built satisfaction and loyalty. • Provided effective and timely resolution of a range of customer inquiries and complaints. • Demonstrated best judgment in the disbursement of adjustments and credits. • Ensured customers were satisfied with every part of the calling experience, from initial greeting through call completion.
    Featured Skill Fraud Analysis
    Legal Research
    Legal Assistance
    Legal Drafting
    Legal
    Presentations
    Social Media Website
    Customer Service
    PPTX
    Microsoft Outlook
    Retail Sales Management
    Retail
    Microsoft Excel
    Fraud Detection
    Teaching
  • $6 hourly
    • 0.0/5
    • (1 job)
    Hi! Are you in search of a Virtual Assistant? Look no further, as your search ends right here! You've already found your VA. Here's a brief overview of my diverse experiences: I have amassed extensive expertise in the Customer Service and Business Process Outsourcing (BPO) industry since 2016, spanning both office and remote environments. During my tenure, I have navigated diverse lines of businesses, from email and phone support to back-office tasks. Through this journey, I've honed my mastery of customer service principles, ensuring the delivery of consistently exceptional service. EXPERTISE: * Facilitate the processing of solar applications to utilities in the US, both pre and post Permission to Operate (PTO). * Develop customer profiles within Enphase in preparation for commissioning. * Handle inbound calls from solar installers to ensure completion of all checklist items for solar installations. * Provide support to various eCommerce companies in detecting fraudulent transactions. * Assist customers with bookings, flight reservations, cancellations, and addressing complaints. * Aid customers with billing issues. * Specialize in addressing customer inquiries and concerns regarding package delivery, ensuring timely resolution and customer satisfaction. This involves personalized support, package tracking, and resolving delivery delays. * Perform duties as an Appointment Setter/Cold Caller Let's collaborate and make things happen. I'm available anytime to get started.
    Featured Skill Fraud Analysis
    Retail
    Booking Management System
    Travel
    Fraud Detection
    Virtual Assistance
    Insurance Claim Submission
    Cold Calling
    Solar Energy
    Data Entry
    Ecommerce
    Office Administration
    Customer Service
    Online Chat Support
  • $5 hourly
    • 4.9/5
    • (1 job)
    Greetings! I'm Jason Muana, a self-driven individual with a unique journey. Although my formal education took a different turn, I've thrived in the dynamic world of Business Process Outsourcing (BPO) for over four years for 3 different companies. I'm an avid learner, constantly seeking opportunities to expand my knowledge and expertise. I believe that every experience, regardless of its nature, contributes to our growth and understanding. I've honed my skills in the BPO industry, where attention to detail is crucial in this type of industry.
    Featured Skill Fraud Analysis
    Customer Service
    Amazon Transcribe
    Data Entry
    Virtual Assistance
    Fraud Detection
    Transcript
  • $6 hourly
    • 0.0/5
    • (1 job)
    I’m a customer service expert and a Banking Fraud Specialist.. I am a communication coach and an expert in giving the best customer service satisfaction.
    Featured Skill Fraud Analysis
    Portrait Photography
    Music
    Bass Guitar
    Photography
    Coaching
    Subject-Matter Expertise
    End User Technical Support
    Automotive
    Fraud Detection
    Customer Service
    Phone Communication
    Technical Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY: Dedicated and reliable professional with experience in administrative support, customer service, and data management. Skilled in handling client inquiries, travel modifications, and maintaining accurate records. Proficient in lead generation, research, Salesforce (CRM), Amadeus, Sabre, and Farelogix. Experienced in fraud analysis, ensuring data accuracy, and safeguarding assets. Strong communicator with attention to detail, ready to provide dependable support as a Virtual Assistant.
    Featured Skill Fraud Analysis
    Fraud Mitigation
    Fraud Detection
    Salesforce
    Customer Service
    Lead Generation
    Data Entry
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (1 job)
    I have a diverse background in customer service, sales, and support, having worked as a Customer Service Representative, Chat and Email Support, Back Office, Fraud Analyst, Data Entry and CRM Manager. My experience spans inbound and outbound calling, email and chat support, sales. In my customer service roles, I developed strong communication and problem-solving skills while handling inquiries and ensuring customer satisfaction. As a Fraud Analyst, I honed my attention to detail, identifying and preventing fraudulent activities. My experience in CRM Management allowed me to optimize customer relationships and leverage data for improved service delivery. These roles have provided me with a well-rounded skill set in managing customer interactions, driving sales, and ensuring operational efficiency.
    Featured Skill Fraud Analysis
    Fraud Detection
    Online Chat Support
    Email Support
    Data Entry
    Phone Communication
    Customer Service
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    With a strong background in Banking and Customer Service, I am now starting my journey as Virtual Assistant. I bring attention to detail, efficiency, and a commitment to providing excellent support in admin and customer-related tasks
    Featured Skill Fraud Analysis
    Fraud Detection
    Bank Reconciliation
    Customer Care
    Data Entry
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I'm a skilled professional with strong analytical ability and excellent interpersonal skills. I excel at managing my time effectively and am committed to continuous learning. I'm eager to apply my knowledge and drive positive results in any role I take on.
    Featured Skill Fraud Analysis
    Data Entry
    Investigative Reporting
    Fact-Checking
    Text Analytics
    Fraud Mitigation
    Fraud Detection
    Professional Tone
    Academic Editing
    Proofreading
    Business Writing
    Content Writing
  • $20 hourly
    • 0.0/5
    • (1 job)
    Proactive customer service specialist with 3+ years of experience in issue resolution, team mentoring, and delivering exceptional support across the financial, fraud, travel, and outsourcing industries. In addition, I bring over 5 years of freelancing experience as an AutoCAD operator, working on local projects, engineering drawings, and 3D modeling using Autodesk 3ds Max. Trained in leadership, communication, social media, and lead generation, I blend technical skills with a customer-first mindset to streamline processes and create lasting, positive experiences.
    Featured Skill Fraud Analysis
    Data Entry
    Lead Generation
    Fraud Mitigation
    Fraud Detection
    Virtual Assistance
    Customer Service
    CAD
    3D Modeling
    3D Design
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Hello and welcome to my Upwork profile! I am a highly experienced manager with a proven track record of success in leading teams and driving business growth. With a year of experience in management, I possess the necessary skills and qualifications to excel in a managerial position. Throughout my career, I have developed a strong set of skills in listings, Account Health, catalog, feeds, and different e-commerce platforms, such as Amazon, Home Depot, Target, and Overstock. which have allowed me to effectively lead and manage teams. My previous work experience includes Customer service, Appointment setting, and ESL teaching which made me flexible and fit for different variety of responsibilities. In these roles, I was able to achieve great results and efficiency at work through my strategic leadership and effective management. In addition to my technical skills, I am also highly organized, detail-oriented, and have excellent communication skills. I am committed to delivering exceptional results and ensuring team and client satisfaction on every project. As a freelancer, I have successfully completed numerous projects for clients around the world. My clients have consistently praised my work for its quality, timeliness, and attention to detail. I am passionate about helping businesses succeed and am excited about the opportunity to contribute my skills to your team. If you're looking for a results-driven manager with a proven track record of success, look no further! Please feel free to reach out to me with any questions or to schedule an interview. Thank you for considering my application.
    Featured Skill Fraud Analysis
    Lead Generation
    Telemarketing
    Photo Editing
    Amazon MWS
    Amazon Listing
    Amazon FBA
    Customer Support
    Amazon Web Services
    Customer Service
    ESL Teaching
    Fraud Detection
    Customer Retention
    Technical Support
  • $6 hourly
    • 0.0/5
    • (1 job)
    When I work, I really work hard. You can depend on me when it comes to productivity even without supervision. I worked as a customer service representative for two years in total and have developed skills necessary in dealing with customer issues such as attentiveness, calmness and patience. I am working as a virtual assistant for almost five years now - handling emails; searching for contact information; and scheduling calls. I am always curious, eager to learn, unlearn and relearn. I am excited to entrench myself in additional projects.
    Featured Skill Fraud Analysis
    Writing
    Fraud Detection
    Email Communication
    Data Entry
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    Looking for a challenging role where I can make the most of my knowledge and experience. I have 5 years of experience in the BPO industry.
    Featured Skill Fraud Analysis
    Online Chat Support
    Fraud Detection
    Active Listening
    Technical Support
    Phone Communication
    Customer Service
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    I am honest, hardworking, detail oriented and dedicated person. Although I am a college undergraduate, that does not stop me from working in different fields. I am flexible and willing to be trained. I have been in BPO industry for more than 7 years as a Customer Service and Technical Support Representative. I hope my experience will be of great help. My first job was a Service Crew in our country’s well-loved fast food chain for about 2 contracts and that would be a year. I have also worked for about 4 years as a Data Encoder from a Taiwanese company prior to entering the call center field.
    Featured Skill Fraud Analysis
    ESL Teaching
    Customer Retention
    Office Administration
    Customer Support
    Technical Support
    Customer Service
    Fraud Detection
    Data Entry
  • $5 hourly
    • 2.0/5
    • (1 job)
    If you are looking for someone that is reliable and hardworking you can check me. I am 4 years working in Zeps as fraud specialist perfect attendance and quality work I kept in my profile. You can hire me anytime. I can work as virtual assistance, customer service care, fraud specialist and AML.
    Featured Skill Fraud Analysis
    Fraud Detection
    Customer Service
    Fraud Mitigation
    Due Diligence
    Leadership Development
    Educational Leadership
    Customer Service Training
  • $8 hourly
    • 0.0/5
    • (1 job)
    -I have been working for more than 15 years in a Call Center set-up. The majority of my experience is in Anti-Money Laundering, Fraud Prevention, Customer Service, and Tech Support. Fraud exists in almost every sector or industry, I have understood the pattern and behavior of a certain individual or entity and can determine discrepancy and anomaly. I enjoy solving problems and analyzing things that is why I have given all my time learning and understanding how bad actors/fraudsters/perpetrators behave. I believe every organization should have a solid Fraud, Compliance, and Safety and Trust Program for it to build a better working relationship with clients and consumers.
    Featured Skill Fraud Analysis
    Customer Support Plugin
    Anti-Money Laundering
    Fraud Detection
    Technical Support
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am a focused professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 7 year career, I’ve developed a skill set including risk management, customer communication and customer satisfaction. Overall, I have consistently demonstrated problem-solving, multitasking and critical thinking abilities in every aspect. Achievement is my best motivation as I always want to improve and achieve my goals in life.
    Featured Skill Fraud Analysis
    Multitasking
    Time Management
    Problem Solving
    Customer Service
    Critical Thinking Skills
    Fraud Detection
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Who is Merck? Merck, your best buddy and partner, who specializes or has substantial experience as follows: 4+ years, Accounting Professional - Real Estate/Retail/Fast Food Chain/Warehouse and Freight Service Management🧾🧮🚚 4+ years, Financial and Customer Service - UK-Based Financial Services/US Telecommunication 📞📧💬 If you want some extra help achieving goals, delivering results, elevating your business, and keeping up with the trend, then you have reached the right person. Best in/Characteristics🥇🏆 ✅Excellent English Communication Skills (Spoken and Written) ✅Customer Service Professional (Phone, Chat, Email) | Business Correspondence ✅Strong Negotiation Skills | Conversational | Results-Driven | Proactive ✅Persuasive | Adaptable | Goal Oriented ✅Accounts Receivable & Payable | Invoice Matching ✅Bookkeeping | Financial Reporting ✅Bank Reconciliation | Payroll ✅Petty Cash Fund | Inventory ✅Replenishment | Liquidation ✅Sales | Collection | Contract Review ✅PH Tax & Remittances ✅Audit/Quality | Admin Tasks ✅Timekeeping | Procurement Tools and Applications ⚙️👨‍💻 ✔️Peachtree Accounting ✔️SAP & Quickbooks (Background) ✔️Microsoft Applications ✔️Google Workspace ✔️Amazon Connect ✔️Salesforce | Skype ✔️Slack | Zoom Let's have a quick conference call, and we'll start from there.
    Featured Skill Fraud Analysis
    Compliance
    Fraud Detection
    Risk Analysis
    Data Entry
    Procurement
    Internal Auditing
    Sales
    Debt Collection
    Bank Reconciliation
    Payroll Accounting
    Accounts Receivable Management
    Accounts Payable Management
    FinTech
    Customer Service
    Management Accounting
  • $19 hourly
    • 0.0/5
    • (0 jobs)
    I am a dedicated and detail-oriented Customer Service Representative with a strong background in the financial sector, committed to delivering outstanding service and support. What I Do Best: Provide exceptional customer service with empathy, patience, and professionalism across phone, email, and chat. Assist clients with financial inquiries, including account management, billing issues, loan information, and fraud concerns. Maintain a strong understanding of financial products, services, and compliance requirements. Resolve complex problems quickly while ensuring customer satisfaction and data confidentiality. Communicate clearly and effectively to simplify financial topics and provide accurate information. Build long-lasting customer trust through personalized service and consistent follow-up. With a passion for helping others and a commitment to excellence, I strive to create positive experiences in every interaction.
    Featured Skill Fraud Analysis
    Technical Support
    Microsoft Excel
    Email Management
    Transaction Processing
    Fraud Detection
    Outbound Call
    Inbound Inquiry
    Multitasking
    Problem Solving
    Technical Project Management
    Phone Communication
    Customer Service
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