Hire the best Fraud Analysts in Quezon City, PH
Check out Fraud Analysts in Quezon City, PH with the skills you need for your next job.
- $7 hourly
- 5.0/5
- (1 job)
I've been in the financial industry for more than 7 years and have worked with companies such as JP Morgan Chase & Co. and Wells Fargo EGS. With my more than 7 years of experience, I have acquired skills in handling difficult conversations with upset customers to documenting and filing detailed disputes regarding credit card purchases with different merchants and i have had my fair share of awards during my tenure with both companies. As an inbound fraud specialist with JP Morgan Chase & Co. and a Research Remediation Analyst with Wells Fargo EGS, I can say that i am well experienced in terms in handling customers over the phone and also doing offline works as well.Fraud Analysis
Fraud DetectionMultitaskingFraud MitigationResearch DocumentationCustomer Service - $5 hourly
- 5.0/5
- (10 jobs)
Partnership with TRUST, QUALITY and INTEGRITY -eCommerce Management -Customer Service -Verification Specialist -Data Entry -Product Research and Listing -Word, Excel, and Powerpoint expertise My name is Yousef and I understand that businesses today don't just look for credentials, trained and experienced assistance but a job delivered with quality with the company's best interest in mind. An output that gives businesses profit and retentive customer satisfaction. I have learned this over the years of experience as a Professional Radiographic Technologist and call center support. This is why my heart is to help you in all heartfelt sensitivity to your business. I always take pride in consistently providing accurate & error-free work. I am flexible enough and my work ethics are based around quality. I am detail-oriented, self-determined, and passionate about my work. Feel free to contact me anytime. It'll be an honor to serve you. Mabuhay, YousefFraud Analysis
Customer ServiceDropshippingFraud DetectionOnline ResearchData EntryMicrosoft ExcelProduct Listings - $10 hourly
- 4.9/5
- (1 job)
Experienced Fraud & Risk Analyst with a Strong Background in Customer Experience and Sales. Results-driven professional with over 6 years of experience in customer service. Over 3 years in fraud detection, and risk analysis. Proven expertise in identifying fraudulent activities, mitigating risks, and enhancing customer trust. Adept at analyzing financial transactions, investigating claims, and implementing fraud prevention strategies. Strong background in sales and customer experience, excelling in building relationships, upselling products, and ensuring high customer satisfaction. Skilled in data analysis, decision-making, and compliance with financial regulations. Passionate about leveraging analytical and interpersonal skills to drive business success while maintaining customer trust and regulatory compliance.Fraud Analysis
Administrative SupportClaim ListingUpsellingOutbound SalesResearch MethodsAppointment SettingCold CallFraud MitigationFraud DetectionSalesSocial Media MarketingMultitaskingCustomer ServiceSocial Media Management - $9 hourly
- 5.0/5
- (7 jobs)
I have been in Fraud Recovery for almost 15 years. I have always been fascinated on the process involved in mitigating losses for our line of business. Thorough and reasonable investigation is invested into accounts worked to ensure that I come up with the best recovery decision. I have been a Subject Matter Expert for new hires in my first few years in Fraud Recovery. I have a keen eye for detail and result-oriented. I am an excellent team player.Fraud Analysis
Fraud MitigationCommunication EtiquetteInterpersonal SkillsCustomer SupportFraud DetectionData EntryEmail Support - $12 hourly
- 5.0/5
- (3 jobs)
If you're seeking a top-notch Customer Service Support, Collections Specialist, or Fraud Specialist, you've come to the right place! I am John Robert Flores, and I bring nearly a decade of comprehensive experience in Customer Service, Retail, Sales, Fraud, and Collections. My communication skills with both customers and colleagues are exceptional, and I thrive under pressure. I tackle problems efficiently and am dedicated to delivering results that exceed expectations. Let's connect and discuss how I can contribute to your success! My skills are but are not limited to: ✅ Data Entry ✅ Customer support via email, chat, and phone ✅ Order processing in Shopify, LS-CRM and Oracle ✅ Checking status , tracking and amending orders ✅ Issuing appropriate refunds and replacements ✅ Creating return mailing label ✅ Quality assurance on tickets and emails ✅ Collect payments ✅ Set up Promise to Pay , Due Date Change and Payment Extension ✅ Appointment Setter ✅ Troubleshooting devices, websites and others ✅ A whole lot more The systems and apps I am proficient with are but not limited to: ✅ Shipstation ✅ SalesForce ✅ LS - CRM ✅ Siebel ✅ ServiceNow ✅ NetSuite ✅ Shopify ✅ Gorgias ✅ Microsoft Office/Office 365 (Excel, Outlook) ✅ Zoom ✅ Skype ✅ Microsoft Teams ✅ Whatsapp ✅ WechatFraud Analysis
Product KnowledgeSubject-Matter ExpertiseCustomer SatisfactionShopifyCustomer ServiceCustomer ExperienceClerical ProceduresClerical SkillsCustomer SupportData CollectionFraud DetectionAccount ManagementOracle NetSuitePhone SupportOnline Chat SupportEcommerce SupportEmail Support - $8 hourly
- 5.0/5
- (4 jobs)
I'm an experienced customer support specialist responsible for assisting clients with their concerns over the phone and email. Aside from helping and resolving clients' concerns, one of our most critical tasks is to complete high-security authentication and protect clients' privacy against fraud. Given the evolving nature of fraud and cybercrime, it's always good to use best judgment and practice due diligence, especially when identifying signs of fraudulent activities and cybercrime. I have experience using LexisNexis, AWD, Finacle, and other tools to identify and review clients' files. I am a team player and can easily collaborate with colleagues or other departments to address security incidents. And resilient, especially when handling high-pressure situations.Fraud Analysis
Due DiligenceFraud DetectionSlackIrfanViewSalesforce LightningDocument ReviewCase ManagementAnti-Money LaunderingUser AuthenticationFraud MitigationLexisNexisNet Promoter ScoreCustomer ExperienceZendeskEmail Support - $35 hourly
- 0.0/5
- (0 jobs)
Experienced Fraud Analyst with more than a decade of expertise in developing and implementing effective fraud prevention strategies. One of the pioneers of the team, committed to staying updated on the latest advancements in fraud prevention technologies.Fraud Analysis
Know Your CustomerAnti-Money LaunderingData EntrySalesforceFraud MitigationFraud Detection - $7 hourly
- 5.0/5
- (19 jobs)
I am a reliable and hard-working individual with more than 20 years of experience in the customer service industry. I am proficient in communicating with customers both over the phone and email. I have experience with Live Chat Support and Zendesk and am eager to learn new tools to complete the job. I am a team player, but can steer the ship alone if need be. I look forward to working with you in providing customer service.Fraud Analysis
Customer ExperienceFraud DetectionCustomer SatisfactionEmployment DisputeCustomer Support - $8 hourly
- 5.0/5
- (3 jobs)
I have ten years of excellent experience in customer service in the BPO industry. I communicate and provide customer satisfaction via phone and chat. I previously worked as a quality evaluator, wherein we audit calls to meet the organization's required quality standards. Currently, I am in our billing department, providing a combination of technical support assistance and helping customers through calls regarding their online account concerns. I'm very punctual and responsible when it comes to my work. I'm keen on details and always make sure that I exceed what my customers and clients expect.Fraud Analysis
Customer ServiceQuality AssuranceFraud DetectionData EntryCustomer SupportEmail SupportOnline Chat SupportPhone Support - $15 hourly
- 5.0/5
- (15 jobs)
I was a Senior Fraud Analyst from an online gaming site. I was monitoring real time risk for monetary safety and working as a Technical support for customer that needs web assistance.Fraud Analysis
Fraud DetectionSecurity AnalysisMicrosoft OfficeProject Risk ManagementTechnical Support - $9 hourly
- 5.0/5
- (3 jobs)
I am a Bachelor's degree holder of the course Information Technology. I had my training at a BPO company, Manulife Financial, here in the Philippines. I recently worked as a Chargeback Fraud Analyst for a company based in the U.S. (7 years) My key qualifications include: -Fraud Support (Billing & Disputes): One of my main tasks was to handle disputed transactions on a daily basis and correspond with customers via email, reviewing & investigating cases in order to resolve any transaction issues and fraud concerns. We managed all credit/debit card disputes through tools such as Braintree, Paypal Resolution Centers, and AMEX (Merchant account) --all kept on record to organize and update daily via Google Sheets. -Extensive Fraud Analysis Experience: Over the course of my career, I have handled a wide range of fraud cases, including identity theft, account takeovers, and payment fraud, utilizing various tools and techniques to identify and prevent fraudulent activities effectively. -Customer-Centric Approach: I prioritize delivering exceptional customer support and service, ensuring that genuine customers' needs are met while efficiently addressing their concerns related to fraud incidents. -Data-Driven Decision Making: I have a proven track record of leveraging data analytics and trending techniques to identify patterns and trends associated with fraudulent activities, contributing to the enhancement of fraud detection strategies. -Collaborative Team Player: I thrive in team environments, collaborating seamlessly with colleagues, sharing insights, and contributing to the overall success of the team and the organization. -Adaptability and Continuous Learning: The dynamic nature of fraud necessitates staying ahead of emerging trends and technologies. I am dedicated to continuous learning and professional development to remain at the forefront of fraud prevention strategies. I am looking for a job and a healthy workplace where I could gain new experiences, and at the same time, sharing my knowledge and develop my personality as a career person while utilizing my skills. Also, to acquire the understanding of how to offer best service and to gain knowledge of daily operations and projects through online based jobs. I am loyal to my clients, always willing and eager to learn, and adaptive when it comes to daily tasks. Outside work, I try to make the best of my time spending it outdoors, may it be hiking or surfing and also, exploring my creative side through playing and listening to a lot of good music to keep a work-life balance.Fraud Analysis
Photo EditingPhotographyCopy EditingPhoto Color CorrectionMusic ArrangementCategory ManagementTypingSocial Media RepliesSocial Media Management AnalyticsMusicMusic MarketingCustomer SupportHardware TroubleshootingSlackKustomerMandrillGoogle DocsGoogle SheetsData EntryFraud Detection - $8 hourly
- 5.0/5
- (12 jobs)
With 10 years of experience in a reputable Financial Institution. • Investigated into fraud claims by performing relevant research of accounts and timelines • Collected information to assist in performing detailed research to determine if fraud claim is valid • I am committed to meeting deadlines and taking responsibility for the quality of my performance. • Strong analytical and problem solving abilities • Excellent in providing great Customer Service experience • Organized, self-motivated, and has the ability to perform well with minimal supervision in a fast paced and target driven environment. • Took complaints regarding online or real time credit card frauds Skills: Fraud Analysis: Responsible for observing various customer transactions to flag or identify suspicious activity. Obtain information that can support the origin of the transaction. Investigates forgery and theft within customers’ accounts and transactions on behalf of a bank or a financial institution. We track and monitor the bank’s transactions and activity that comes through the customers’ accounts. We identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers. For fraudulent items, information can bear out who perpetrated the fraudulent item and is responsible for the criminal activity in question. We contact the bank branch, the account holder, and any other intermediate parties like merchant that may have come in contact with or handled the questionable item. We are responsible for keeping any collected information confidential while working to catch the criminal(s) who may have committed the fraudulent activity on the account. Chargeback Analyst: Confer with clients to determine their complaints regarding unauthorized credit card transactions. Monitor high alert accounts to identify possible fraudulent activities and suspected transactions. Use automated or other systems to verify clients and verify received information. Contest chargeback claims when viable economically and monitor claims recovery. Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients’ accounts. Work with clients to collect and document information that may be used in resolving outstanding disputes. Prepare periodic chargeback management reports and follow up on payments that may need to be made to clients. Make-certain that all chargeback activities are handled in accordance to statutory requirementsFraud Analysis
Customer ServiceProject PlansFraud DetectionFinancial ManagementFinancial RiskData MiningAdministrative SupportProject Risk ManagementMicrosoft Excel - $10 hourly
- 4.0/5
- (2 jobs)
💯 Crypto Trade Management and Anti-Scam/ Fraud Prevention 💯 P2P Trade Specialist 💯 KYC Verifier/ Basic AML 💯 Administrative task for 3 years 💯 Virtual Assistant/ Executive Assistant for web3 projects 💯 Customer Service Representative for 6 years 💯 Pharmaceuticals and Healthcare ⚙️ Tools - Hubspot - Zendesk - Notion - Lark - ClickUp - Respond.io - Crypto p2p exchange platforms: Binance, Bybit, OKX, Huobi, Paxful, etc. - Google Suite - MS Office - WhatsApp, Telegram 💪 Experience - CSR - Anti-Scam/Fraud Prevention Calls through G-meet - Competitive Ads Pricing Management - Calendar Management - Email Management - Chat Support - NFT/ Crypto Research - Discord Management - Ebay Product Research - Healthcare and PharmaceuticalsFraud Analysis
Call SchedulingCalendar ManagementCustomer SupportGoogle WorkspaceTechnical AnalysisFraud MitigationNFT Collection GenerationFraud DetectionCryptocurrencyPharmaceutical IndustryProject ManagementNFT MarketplaceOnline Chat SupportHubSpot - $7 hourly
- 4.3/5
- (7 jobs)
I'm a versatile professional with expertise in marketing, social media strategy, logistics, and inventory management. With years of experience across diverse industries, I excel in creating innovative campaigns, optimizing operational processes, and driving engagement for brands. My unique blend of creativity and analytical skills ensures measurable results and long-term growth for my clients. Key Highlights: - Successfully developed and managed high-performing social media campaigns, resulting in substantial audience growth and engagement. - Executed targeted email marketing strategies that boosted brand visibility and increased sales. - Streamlined inventory and logistics operations, ensuring cost-effective and timely supply chain management. - Led cross-functional teams to achieve project goals on time and within budget. Let’s work together to elevate your brand and deliver impactful results!Fraud Analysis
Lead GenerationSales PresentationFraud DetectionAccounts PayableData Entry - $8 hourly
- 0.0/5
- (0 jobs)
Scope of Services: Administrative Support: Email Management: Organize, prioritize, and respond to emails. Calendar Management: Schedule and manage appointments, meetings, and reminders. Document Preparation: Create, format, and proofread documents, presentations, and reports. Social Media Manager: Developing and executing a content calendar with engaging and relevant posts. Monitoring and responding to comments and messages from our audience. Analyzing performance metrics and adjusting the strategy as needed. Collaborating with the marketing team to integrate social media into broader campaigns. Staying up-to-date with social media trends and best practices. Customer Support: Inquiry Response: Handle customer inquiries via email and chat. Follow-ups: Conduct follow-up communications with clients and stakeholders. Data Management: Data Entry: Accurate and timely data entry into relevant systems. Database Management: Maintain and update customer databases and records. Research and Analysis: Market Research: Conduct research on industry trends, competitors, and market opportunities. Report Preparation: Compile research findings into comprehensive reports. Risk Specialist Manager JOBOX.AI| | APRIL 2022 | APRIL 2024 Managed calendars, emails, and reviewed customers accounts Conducted research and data analysis to support business initiatives Prepare reports, presentations, and other documents for meetings and events. Monitor accounts and transactions to identify and predict risky performance. Monitor affiliate networks for suspicious activity. Monitor and investigate transactions using internal tools and external fraud prevention systems. Maintained positive work ethic and commitment to providing excellent service. Improve operations efficiency and customer satisfaction. Managing heavy load administrative tasks with accuracy. Customer Service- Order Management and Data Entry FOUNDEVER | FEBRUARY2021-APRIL2022 Managed files and supplied customer service solutions to clients Answered and directed phone calls and emails Maintained files and records, including confidential documents Reviewing data for incomplete or inconsistent information. Entering raw data into a spreadsheet, document or database. Merging files to update outdated or incomplete data. Responsible for preparing customer proposals and tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. Collecting and entering data in databases and maintaining accurate records of valuable company information. Ensure that all data is entered efficiently and accurately into the designated systems. I am proficient in utilizing spreadsheets and database software to organize and manage large volumes of data, guaranteeing data integrity and accessibility. Order Confirmation Caller JC PREMIERE|SEPTEMBER2019-SEPTEMBER2020 Managed files and supplied customer service solutions to clients Answered and directed phone calls and emails Maintained files and records, including confidential documents Reviewing data for incomplete or inconsistent information. Entering raw data into a spreadsheet, document or database. Merging files to update outdated or incomplete data. Responsible for preparing customer proposals and tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. AUDIT CHECKER EXECUTIVE OPTICAL|SEPTEMBER2016-JANUARY2019 The audit process involves reviewing and evaluating the organization's financial records, testing the accuracy and reliability of the information, and evaluating the organization's internal controls and processes. Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Verifies assets and liabilities by comparing items to documentation. Completes audit workpapers by documenting audit tests and findings. Review their financial systems to assure their records are accurate and honest and to assess and identify where financial risks may exist.Fraud Analysis
Risk ManagementFraud DetectionData EntryCustomer ServiceRisk AnalysisOperations Management SoftwareSupply Chain Management Software - $5 hourly
- 4.1/5
- (1 job)
OBJECTIVE Obtain a position where I can apply my knowledge and skills. Develop customer relations and use my related skills for better service, and to gain good career development through consistent performances.Fraud Analysis
LIMSFraud DetectionCustomer SupportMicrosoft ExcelEmailTypingCustomer ServiceData EntryOnline Chat Support - $8 hourly
- 4.3/5
- (1 job)
With over 18 years of experience in the Customer Service Industry I have mastered the ins and outs of service delivery, data security, privacy and compliance. Been exposed to handling accounts from different practice areas such as sales, banking and finance, retail and staffing, and healthcare. It has been my passion to continuously grow leveraging on the skills I have developed leading to launching my freelancing career. My expertise includes email management, business case studies, quality assurance, data analysis, reporting, business reviews, revenue growth, contract review and many more. My diverse set of skills allow me to efficiently carry out my responsibilities. Account management, KYC (Know Your Customer), fraud prevention, administrative task management, risk management, remote assistance and building excellent relationship with clients are among the few. Awarded Trainer of the Year and successfully managed a portfolio of clients with a total contract worth of over 1.2 million USD with a proven track record of no breech in Compliance including Data and Privacy are the highlights of my career. My core values are people first and dependability where my success is measured solely on the success of my client's program. Looking forward to connecting with you and start an effective and successful partnership!Fraud Analysis
Communication SkillsFraud DetectionRisk ManagementTraining & DevelopmentBenchmarkingMicrosoft OfficeCustomer CareContract NegotiationData AnalysisData PrivacyComplianceCase StudiesBusiness AnalysisTime ManagementData Processing - $7 hourly
- 4.3/5
- (1 job)
I’m an experienced Fraud Analyst and expert in risk and compliance. If you are looking for someone who can review if your consumers are following the terms and conditions of your service or business or to ensure there are no fraud concerns with it, I can help. I prefer to provide service via Chat, Email, Outbound calls, and manually reviewing the service being used Regular communication is important to me, so let’s keep in touch.Fraud Analysis
Email CommunicationChat & Messaging SoftwareSalesforce CRMSlackSalesforce LightningRisk ManagementFinancial RiskComplianceGDPR Compliance ReviewCustomer CareKnow Your CustomerFinancial Policies & ProceduresFraud MitigationFraud Detection - $6 hourly
- 0.0/5
- (0 jobs)
Versatile Professional with Expertise in Customer Service, Fraud Analysis, and Brand Ambassadorship.Fraud Analysis
Fraud DetectionContent CreationCustomer Service - $20 hourly
- 3.3/5
- (1 job)
A process improvement analyst with 8+ years of experience in the Online Gambling Industry. With expertise in Document verification (KYC), risk and fraud and with an overview with compliance processes.Fraud Analysis
Photo EditingCanvaProcess DocumentationFlowchartJourney MappingDocument ReviewFraud DetectionProject PlanningProject ManagementTechnical Project ManagementFigmaPhone CommunicationCustomer ServiceAtlassian ConfluenceJira - $5 hourly
- 0.0/5
- (0 jobs)
I am an experienced validation and approving officer with knowledge in customer service, inventory, petty cash and cashiering. I want to try something new and i am very much willing to learn.Fraud Analysis
Fraud DetectionRisk AssessmentCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
I am an experienced customer service representative specializing in fraud detection and mitigation. Knowledgeable in business management and team management.Fraud Analysis
Customer ServiceFraud MitigationFraud DetectionVirtual AssistanceData Entry - $5 hourly
- 0.0/5
- (0 jobs)
Hello! I'm a dedicated Customer Service Representative with 1+ year of hands-on experience in fast-paced environments like T-Mobile, Amazon, and PayPal. I'm skilled in providing top-notch support via chat, email, and phone, although I truly excel and prefer working through chat and email (non-voice). My background covers a lot of ground: - From handling billing, payments, and plan changes in Telecom... - To managing orders, returns, refunds, and basic tech support (like Alexa/Fire TV) in E-commerce... - And tackling sensitive issues like fraud investigations, payment disputes, account restrictions (KYC review), and collections in Fintech. I'm a strong communicator (both written and verbal!), a quick problem-solver, and comfortable navigating CRM tools. I pay close attention to detail and always aim to leave customers feeling heard and helped. I'm also keen to apply my organizational skills to Virtual Assistant tasks and am excited to learn new responsibilities in areas like admin support, scheduling, or data entry. If you're looking for a reliable team member, especially for a chat or email support role, I'm confident I can deliver great results. I look forward to discussing how I can help your business succeed!Fraud Analysis
Written LanguageAccount ManagementFraud DetectionData EntryProblem SolvingOnline Chat SupportCustomer ServiceVirtual Assistance - $10 hourly
- 0.0/5
- (0 jobs)
Experienced Customer Care Representative with a demonstrated history of working in the hospitality industry, telecommunications, and finance. Skilled in Technical Support, fraud investigation and KYC.Fraud Analysis
Fraud DetectionCustomer Service - $25 hourly
- 4.3/5
- (17 jobs)
Arnold is objective, independent, accountable, and places the highest degree of integrity in his work. He carefully plans, diligently executes, clearly reports, and follows up on outputs and outcomes in a comprehensive manner. Moreover, he exercises due diligence, due professional care, and competence. Additionally, formal on-site work experiences, duties, and responsibilities with documentation (certificates of employment) are, to wit: 1) Currently serving as the Internal Auditor II under the Internal Audit Service, Operations Audit Division, at a PH government agency in the agriculture sector. My duties are responsibilities are to ensure that activities, projects, programs, and departments are operating effectively, efficiently, ethically, and economically and are in conformance with the laws and its implementing rules and regulations, mandates, systems and processes, code of conduct, accountability measures, and contractual obligations. Moreover, to evaluate the adequacy of management control and operations performance. A comprehensive audit report is then submitted to the Department Secretary for approval and corrective/appropriate actions. 2) Three (3) years of experience working as a compliance analyst for a digital company with expertise in Optizmo and Lashback. I was tasked to ensure that affiliates are compliant with CAN-SPAM and GDPR rules and regulations. Further, to ensure that the email contents (subject, from, domain, hero creative, opt-out) are duly approved by advertisers. Non-compliance will result in financial penalties. 3) Experience as an internal auditor for a retail company for 3 years implementing an ERP system, SAP Business One. I have made sure that the company was operating effectively and efficiently. Proven expertise in inventory, sales, cash handling, and accounting. Also, I have conducted a compliance review of the policies, procedures, and statutory requirements of the outlets based on applicable laws and its rules and regulations. Beneath those formal job experiences here in the Philippines, Arnold has also conducted remote work for international clients both on Upwork and Onlinejobs.ph. He has gained experience in lead generation, data entry and analysis, web research, inventory, audit and data analysis, audits and investigations, NZ AML/CFT Act of 2009, vendor operations, and organizing compliance standards. Arnold practices continuing professional development. He attended trainings, seminars, and workshops involving leadership, financial analysis, information technology, strategic and operations planning, ISO 9001, the risks and challenges of auditing, advanced technical report and policy writing, internal control, and relative to internal auditing. He has expertise in utilizing the following software: Microsoft 365/Google Suite; SAP; Quickbase (CRM); Lashback (compliance); Optizmo (compliance); Hitpath (tracking); Salesforce; and Asana. He is a Certified Internal Control Auditor and bachelor's of science degree holder in Business Administration major in Internal Auditing. He has scored C2 (advanced/mastery) in the English Level Test based on TestGorilla, and his DISC style is Assessor - Ic based on Tony Robbins.Fraud Analysis
Operational PlanningQuality ControlQuality AuditProcess ImprovementFraud DetectionFraud MitigationInternal AuditingProject ManagementInventory ManagementRisk AssessmentComplianceRisk AnalysisFinancial AuditInternal Control - $20 hourly
- 0.0/5
- (0 jobs)
Highly Skilled Expert in fraud detection, data analysis, customer support, team leadership both in banking and cryptocurrency industry with over 10 years of expertise. If you're looking for a highly organized and detail-oriented professional who values patience and hard work, you're definitely visiting the right profile. I've been in the Fraud, KYC, AML, Account Security Investigations for over 10 years where accuracy, self sufficiency, critical thinking and risk management are greatly practiced. You will find me to be well-spoken, energetic, confident and personable. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.Fraud Analysis
Investigative ReportingAnti-Money LaunderingKnow Your CustomerRisk ManagementFraud MitigationFraud DetectionMicrosoft Office - $15 hourly
- 4.5/5
- (9 jobs)
Over the course of more than a decade, I have had the privilege of working with a range of esteemed companies, including Microsoft, Automatic Data Processing (ADP), Elance, Upwork, Amazon, The Cobblers, and American Express Global Business Travel, and Carnival Cruise Line. These experiences have been instrumental in developing my extensive skills in Operations Management, Project Management, Travel Management, Customer Service, Leadership, and Team Management. Throughout my career, I have consistently demonstrated a high level of dedication, focus, and expertise, contributing to the success and efficiency of the teams and projects I’ve been a part of. My ability to adapt and excel in diverse environments has enabled me to deliver impactful results and drive continuous improvement across various domains. Travel and Operations Management: Carnival Cruise Line: Oversaw travel arrangements for shipboard and shoreside personnel, ensuring accurate and timely logistics for air, hotel, and ground transportation. Managed reservations, verified compliance, and handled disruptions effectively. American Express Global Business Travel: Coordinated and booked complex travel arrangements for global financial clients, provided expert advice, ensured policy compliance, and utilized various Global Distribution Systems (GDSs). Delivered exceptional customer service and contributed to team development. Customer Service and Process Optimization: The Cobblers: Utilized Zendesk to manage post-sales queries across multiple channels, optimized B2B transactions and services, integrated SOPs, and refined customer service protocols to enhance operational efficiency and client satisfaction. Think Crucial: Revamped e-commerce product listings on major marketplaces, managed customer inquiries using Zendesk, and handled critical functions including warehouse data entry and invoice management. Supported executive tasks and improved organizational processes. Marketplace Trust and Safety: Upwork: Developed and implemented the Elance-Upwork Merging Process Guide, supported policy enforcement, and provided exceptional customer support across various communication channels, including managing after-hours escalations. Elance: Collaborated with operations and policy teams to enforce service terms, managed and prioritized incoming tickets, and resolved customer requests efficiently, including handling after-hours escalations. Data Entry and Analysis: ADP: Entered and verified product data, managed invoice processing, and operated data entry tools while adhering to high standards of accuracy and compliance. Technical and Administrative Support: Stream Global Services (Microsoft): Managed service requests, conducted quality checks, updated trackers, and provided comprehensive back office support through various communication channels. Ensured a safe platform environment by moderating user interactions. I have a robust setup to ensure uninterrupted productivity, including a primary 300 Mbps internet connection, a secondary internet provider, and a backup computer. This infrastructure supports smooth and efficient completion of my deliverables and tasks. I have attached my resume for more detailed information about my experience and educational background. I look forward to the opportunity to discuss how I can contribute to your team.Fraud Analysis
Interpersonal SkillsFraud DetectionAmazon FBACustomer ServiceAdministrative SupportEnglishZendeskCustomer SupportData EntryProduct ListingsQuality Control Want to browse more freelancers?
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