Hire the best Fraud Analysts in Quezon City, PH

Check out Fraud Analysts in Quezon City, PH with the skills you need for your next job.
  • $7 hourly
    I've been in the financial industry for more than 7 years and have worked with companies such as JP Morgan Chase & Co. and Wells Fargo EGS. With my more than 7 years of experience, I have acquired skills in handling difficult conversations with upset customers to documenting and filing detailed disputes regarding credit card purchases with different merchants and i have had my fair share of awards during my tenure with both companies. As an inbound fraud specialist with JP Morgan Chase & Co. and a Research Remediation Analyst with Wells Fargo EGS, I can say that i am well experienced in terms in handling customers over the phone and also doing offline works as well.
    Featured Skill Fraud Analysis
    Fraud Detection
    Multitasking
    Fraud Mitigation
    Research Documentation
    Customer Service
  • $5 hourly
    Partnership with TRUST, QUALITY and INTEGRITY -eCommerce Management -Customer Service -Verification Specialist -Data Entry -Product Research and Listing -Word, Excel, and Powerpoint expertise My name is Yousef and I understand that businesses today don't just look for credentials, trained and experienced assistance but a job delivered with quality with the company's best interest in mind. An output that gives businesses profit and retentive customer satisfaction. I have learned this over the years of experience as a Professional Radiographic Technologist and call center support. This is why my heart is to help you in all heartfelt sensitivity to your business. I always take pride in consistently providing accurate & error-free work. I am flexible enough and my work ethics are based around quality. I am detail-oriented, self-determined, and passionate about my work. Feel free to contact me anytime. It'll be an honor to serve you. Mabuhay, Yousef
    Featured Skill Fraud Analysis
    Customer Service
    Dropshipping
    Fraud Detection
    Online Research
    Data Entry
    Microsoft Excel
    Product Listings
  • $10 hourly
    Experienced Fraud & Risk Analyst with a Strong Background in Customer Experience and Sales. Results-driven professional with over 6 years of experience in customer service. Over 3 years in fraud detection, and risk analysis. Proven expertise in identifying fraudulent activities, mitigating risks, and enhancing customer trust. Adept at analyzing financial transactions, investigating claims, and implementing fraud prevention strategies. Strong background in sales and customer experience, excelling in building relationships, upselling products, and ensuring high customer satisfaction. Skilled in data analysis, decision-making, and compliance with financial regulations. Passionate about leveraging analytical and interpersonal skills to drive business success while maintaining customer trust and regulatory compliance.
    Featured Skill Fraud Analysis
    Administrative Support
    Claim Listing
    Upselling
    Outbound Sales
    Research Methods
    Appointment Setting
    Cold Call
    Fraud Mitigation
    Fraud Detection
    Sales
    Social Media Marketing
    Multitasking
    Customer Service
    Social Media Management
  • $9 hourly
    I have been in Fraud Recovery for almost 15 years. I have always been fascinated on the process involved in mitigating losses for our line of business. Thorough and reasonable investigation is invested into accounts worked to ensure that I come up with the best recovery decision. I have been a Subject Matter Expert for new hires in my first few years in Fraud Recovery. I have a keen eye for detail and result-oriented. I am an excellent team player.
    Featured Skill Fraud Analysis
    Fraud Mitigation
    Communication Etiquette
    Interpersonal Skills
    Customer Support
    Fraud Detection
    Data Entry
    Email Support
  • $12 hourly
    If you're seeking a top-notch Customer Service Support, Collections Specialist, or Fraud Specialist, you've come to the right place! I am John Robert Flores, and I bring nearly a decade of comprehensive experience in Customer Service, Retail, Sales, Fraud, and Collections. My communication skills with both customers and colleagues are exceptional, and I thrive under pressure. I tackle problems efficiently and am dedicated to delivering results that exceed expectations. Let's connect and discuss how I can contribute to your success! My skills are but are not limited to: ✅ Data Entry ✅ Customer support via email, chat, and phone ✅ Order processing in Shopify, LS-CRM and Oracle ✅ Checking status , tracking and amending orders ✅ Issuing appropriate refunds and replacements ✅ Creating return mailing label ✅ Quality assurance on tickets and emails ✅ Collect payments ✅ Set up Promise to Pay , Due Date Change and Payment Extension ✅ Appointment Setter ✅ Troubleshooting devices, websites and others ✅ A whole lot more The systems and apps I am proficient with are but not limited to: ✅ Shipstation ✅ SalesForce ✅ LS - CRM ✅ Siebel ✅ ServiceNow ✅ NetSuite ✅ Shopify ✅ Gorgias ✅ Microsoft Office/Office 365 (Excel, Outlook) ✅ Zoom ✅ Skype ✅ Microsoft Teams ✅ Whatsapp ✅ Wechat
    Featured Skill Fraud Analysis
    Product Knowledge
    Subject-Matter Expertise
    Customer Satisfaction
    Shopify
    Customer Service
    Customer Experience
    Clerical Procedures
    Clerical Skills
    Customer Support
    Data Collection
    Fraud Detection
    Account Management
    Oracle NetSuite
    Phone Support
    Online Chat Support
    Ecommerce Support
    Email Support
  • $8 hourly
    I'm an experienced customer support specialist responsible for assisting clients with their concerns over the phone and email. Aside from helping and resolving clients' concerns, one of our most critical tasks is to complete high-security authentication and protect clients' privacy against fraud. Given the evolving nature of fraud and cybercrime, it's always good to use best judgment and practice due diligence, especially when identifying signs of fraudulent activities and cybercrime. I have experience using LexisNexis, AWD, Finacle, and other tools to identify and review clients' files. I am a team player and can easily collaborate with colleagues or other departments to address security incidents. And resilient, especially when handling high-pressure situations.
    Featured Skill Fraud Analysis
    Due Diligence
    Fraud Detection
    Slack
    IrfanView
    Salesforce Lightning
    Document Review
    Case Management
    Anti-Money Laundering
    User Authentication
    Fraud Mitigation
    LexisNexis
    Net Promoter Score
    Customer Experience
    Zendesk
    Email Support
  • $35 hourly
    Experienced Fraud Analyst with more than a decade of expertise in developing and implementing effective fraud prevention strategies. One of the pioneers of the team, committed to staying updated on the latest advancements in fraud prevention technologies.
    Featured Skill Fraud Analysis
    Know Your Customer
    Anti-Money Laundering
    Data Entry
    Salesforce
    Fraud Mitigation
    Fraud Detection
  • $7 hourly
    I am a reliable and hard-working individual with more than 20 years of experience in the customer service industry. I am proficient in communicating with customers both over the phone and email. I have experience with Live Chat Support and Zendesk and am eager to learn new tools to complete the job. I am a team player, but can steer the ship alone if need be. I look forward to working with you in providing customer service.
    Featured Skill Fraud Analysis
    Customer Experience
    Fraud Detection
    Customer Satisfaction
    Employment Dispute
    Customer Support
  • $8 hourly
    I have ten years of excellent experience in customer service in the BPO industry. I communicate and provide customer satisfaction via phone and chat. I previously worked as a quality evaluator, wherein we audit calls to meet the organization's required quality standards. Currently, I am in our billing department, providing a combination of technical support assistance and helping customers through calls regarding their online account concerns. I'm very punctual and responsible when it comes to my work. I'm keen on details and always make sure that I exceed what my customers and clients expect.
    Featured Skill Fraud Analysis
    Customer Service
    Quality Assurance
    Fraud Detection
    Data Entry
    Customer Support
    Email Support
    Online Chat Support
    Phone Support
  • $15 hourly
    I was a Senior Fraud Analyst from an online gaming site. I was monitoring real time risk for monetary safety and working as a Technical support for customer that needs web assistance.
    Featured Skill Fraud Analysis
    Fraud Detection
    Security Analysis
    Microsoft Office
    Project Risk Management
    Technical Support
  • $9 hourly
    I am a Bachelor's degree holder of the course Information Technology. I had my training at a BPO company, Manulife Financial, here in the Philippines. I recently worked as a Chargeback Fraud Analyst for a company based in the U.S. (7 years) My key qualifications include: -Fraud Support (Billing & Disputes): One of my main tasks was to handle disputed transactions on a daily basis and correspond with customers via email, reviewing & investigating cases in order to resolve any transaction issues and fraud concerns. We managed all credit/debit card disputes through tools such as Braintree, Paypal Resolution Centers, and AMEX (Merchant account) --all kept on record to organize and update daily via Google Sheets. -Extensive Fraud Analysis Experience: Over the course of my career, I have handled a wide range of fraud cases, including identity theft, account takeovers, and payment fraud, utilizing various tools and techniques to identify and prevent fraudulent activities effectively. -Customer-Centric Approach: I prioritize delivering exceptional customer support and service, ensuring that genuine customers' needs are met while efficiently addressing their concerns related to fraud incidents. -Data-Driven Decision Making: I have a proven track record of leveraging data analytics and trending techniques to identify patterns and trends associated with fraudulent activities, contributing to the enhancement of fraud detection strategies. -Collaborative Team Player: I thrive in team environments, collaborating seamlessly with colleagues, sharing insights, and contributing to the overall success of the team and the organization. -Adaptability and Continuous Learning: The dynamic nature of fraud necessitates staying ahead of emerging trends and technologies. I am dedicated to continuous learning and professional development to remain at the forefront of fraud prevention strategies. I am looking for a job and a healthy workplace where I could gain new experiences, and at the same time, sharing my knowledge and develop my personality as a career person while utilizing my skills. Also, to acquire the understanding of how to offer best service and to gain knowledge of daily operations and projects through online based jobs. I am loyal to my clients, always willing and eager to learn, and adaptive when it comes to daily tasks. Outside work, I try to make the best of my time spending it outdoors, may it be hiking or surfing and also, exploring my creative side through playing and listening to a lot of good music to keep a work-life balance.
    Featured Skill Fraud Analysis
    Photo Editing
    Photography
    Copy Editing
    Photo Color Correction
    Music Arrangement
    Category Management
    Typing
    Social Media Replies
    Social Media Management Analytics
    Music
    Music Marketing
    Customer Support
    Hardware Troubleshooting
    Slack
    Kustomer
    Mandrill
    Google Docs
    Google Sheets
    Data Entry
    Fraud Detection
  • $8 hourly
    With 10 years of experience in a reputable Financial Institution. • Investigated into fraud claims by performing relevant research of accounts and timelines • Collected information to assist in performing detailed research to determine if fraud claim is valid • I am committed to meeting deadlines and taking responsibility for the quality of my performance. • Strong analytical and problem solving abilities • Excellent in providing great Customer Service experience • Organized, self-motivated, and has the ability to perform well with minimal supervision in a fast paced and target driven environment. • Took complaints regarding online or real time credit card frauds Skills: Fraud Analysis: Responsible for observing various customer transactions to flag or identify suspicious activity. Obtain information that can support the origin of the transaction. Investigates forgery and theft within customers’ accounts and transactions on behalf of a bank or a financial institution. We track and monitor the bank’s transactions and activity that comes through the customers’ accounts. We identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers. For fraudulent items, information can bear out who perpetrated the fraudulent item and is responsible for the criminal activity in question. We contact the bank branch, the account holder, and any other intermediate parties like merchant that may have come in contact with or handled the questionable item. We are responsible for keeping any collected information confidential while working to catch the criminal(s) who may have committed the fraudulent activity on the account. Chargeback Analyst: Confer with clients to determine their complaints regarding unauthorized credit card transactions. Monitor high alert accounts to identify possible fraudulent activities and suspected transactions. Use automated or other systems to verify clients and verify received information. Contest chargeback claims when viable economically and monitor claims recovery. Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients’ accounts. Work with clients to collect and document information that may be used in resolving outstanding disputes. Prepare periodic chargeback management reports and follow up on payments that may need to be made to clients. Make-certain that all chargeback activities are handled in accordance to statutory requirements
    Featured Skill Fraud Analysis
    Customer Service
    Project Plans
    Fraud Detection
    Financial Management
    Financial Risk
    Data Mining
    Administrative Support
    Project Risk Management
    Microsoft Excel
  • $10 hourly
    💯 Crypto Trade Management and Anti-Scam/ Fraud Prevention 💯 P2P Trade Specialist 💯 KYC Verifier/ Basic AML 💯 Administrative task for 3 years 💯 Virtual Assistant/ Executive Assistant for web3 projects 💯 Customer Service Representative for 6 years 💯 Pharmaceuticals and Healthcare ⚙️ Tools - Hubspot - Zendesk - Notion - Lark - ClickUp - Respond.io - Crypto p2p exchange platforms: Binance, Bybit, OKX, Huobi, Paxful, etc. - Google Suite - MS Office - WhatsApp, Telegram 💪 Experience - CSR - Anti-Scam/Fraud Prevention Calls through G-meet - Competitive Ads Pricing Management - Calendar Management - Email Management - Chat Support - NFT/ Crypto Research - Discord Management - Ebay Product Research - Healthcare and Pharmaceuticals
    Featured Skill Fraud Analysis
    Call Scheduling
    Calendar Management
    Customer Support
    Google Workspace
    Technical Analysis
    Fraud Mitigation
    NFT Collection Generation
    Fraud Detection
    Cryptocurrency
    Pharmaceutical Industry
    Project Management
    NFT Marketplace
    Online Chat Support
    HubSpot
  • $7 hourly
    I'm a versatile professional with expertise in marketing, social media strategy, logistics, and inventory management. With years of experience across diverse industries, I excel in creating innovative campaigns, optimizing operational processes, and driving engagement for brands. My unique blend of creativity and analytical skills ensures measurable results and long-term growth for my clients. Key Highlights: - Successfully developed and managed high-performing social media campaigns, resulting in substantial audience growth and engagement. - Executed targeted email marketing strategies that boosted brand visibility and increased sales. - Streamlined inventory and logistics operations, ensuring cost-effective and timely supply chain management. - Led cross-functional teams to achieve project goals on time and within budget. Let’s work together to elevate your brand and deliver impactful results!
    Featured Skill Fraud Analysis
    Lead Generation
    Sales Presentation
    Fraud Detection
    Accounts Payable
    Data Entry
  • $8 hourly
    Scope of Services: Administrative Support: Email Management: Organize, prioritize, and respond to emails. Calendar Management: Schedule and manage appointments, meetings, and reminders. Document Preparation: Create, format, and proofread documents, presentations, and reports. Social Media Manager: Developing and executing a content calendar with engaging and relevant posts. Monitoring and responding to comments and messages from our audience. Analyzing performance metrics and adjusting the strategy as needed. Collaborating with the marketing team to integrate social media into broader campaigns. Staying up-to-date with social media trends and best practices. Customer Support: Inquiry Response: Handle customer inquiries via email and chat. Follow-ups: Conduct follow-up communications with clients and stakeholders. Data Management: Data Entry: Accurate and timely data entry into relevant systems. Database Management: Maintain and update customer databases and records. Research and Analysis: Market Research: Conduct research on industry trends, competitors, and market opportunities. Report Preparation: Compile research findings into comprehensive reports. Risk Specialist Manager JOBOX.AI| | APRIL 2022 | APRIL 2024 Managed calendars, emails, and reviewed customers accounts Conducted research and data analysis to support business initiatives Prepare reports, presentations, and other documents for meetings and events. Monitor accounts and transactions to identify and predict risky performance. Monitor affiliate networks for suspicious activity. Monitor and investigate transactions using internal tools and external fraud prevention systems. Maintained positive work ethic and commitment to providing excellent service. Improve operations efficiency and customer satisfaction. Managing heavy load administrative tasks with accuracy. Customer Service- Order Management and Data Entry FOUNDEVER | FEBRUARY2021-APRIL2022 Managed files and supplied customer service solutions to clients Answered and directed phone calls and emails Maintained files and records, including confidential documents Reviewing data for incomplete or inconsistent information. Entering raw data into a spreadsheet, document or database. Merging files to update outdated or incomplete data. Responsible for preparing customer proposals and tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. Collecting and entering data in databases and maintaining accurate records of valuable company information. Ensure that all data is entered efficiently and accurately into the designated systems. I am proficient in utilizing spreadsheets and database software to organize and manage large volumes of data, guaranteeing data integrity and accessibility. Order Confirmation Caller JC PREMIERE|SEPTEMBER2019-SEPTEMBER2020 Managed files and supplied customer service solutions to clients Answered and directed phone calls and emails Maintained files and records, including confidential documents Reviewing data for incomplete or inconsistent information. Entering raw data into a spreadsheet, document or database. Merging files to update outdated or incomplete data. Responsible for preparing customer proposals and tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. AUDIT CHECKER EXECUTIVE OPTICAL|SEPTEMBER2016-JANUARY2019 The audit process involves reviewing and evaluating the organization's financial records, testing the accuracy and reliability of the information, and evaluating the organization's internal controls and processes. Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Verifies assets and liabilities by comparing items to documentation. Completes audit workpapers by documenting audit tests and findings. Review their financial systems to assure their records are accurate and honest and to assess and identify where financial risks may exist.
    Featured Skill Fraud Analysis
    Risk Management
    Fraud Detection
    Data Entry
    Customer Service
    Risk Analysis
    Operations Management Software
    Supply Chain Management Software
  • $5 hourly
    OBJECTIVE Obtain a position where I can apply my knowledge and skills. Develop customer relations and use my related skills for better service, and to gain good career development through consistent performances.
    Featured Skill Fraud Analysis
    LIMS
    Fraud Detection
    Customer Support
    Microsoft Excel
    Email
    Typing
    Customer Service
    Data Entry
    Online Chat Support
  • $8 hourly
    With over 18 years of experience in the Customer Service Industry I have mastered the ins and outs of service delivery, data security, privacy and compliance. Been exposed to handling accounts from different practice areas such as sales, banking and finance, retail and staffing, and healthcare. It has been my passion to continuously grow leveraging on the skills I have developed leading to launching my freelancing career. My expertise includes email management, business case studies, quality assurance, data analysis, reporting, business reviews, revenue growth, contract review and many more. My diverse set of skills allow me to efficiently carry out my responsibilities. Account management, KYC (Know Your Customer), fraud prevention, administrative task management, risk management, remote assistance and building excellent relationship with clients are among the few. Awarded Trainer of the Year and successfully managed a portfolio of clients with a total contract worth of over 1.2 million USD with a proven track record of no breech in Compliance including Data and Privacy are the highlights of my career. My core values are people first and dependability where my success is measured solely on the success of my client's program. Looking forward to connecting with you and start an effective and successful partnership!
    Featured Skill Fraud Analysis
    Communication Skills
    Fraud Detection
    Risk Management
    Training & Development
    Benchmarking
    Microsoft Office
    Customer Care
    Contract Negotiation
    Data Analysis
    Data Privacy
    Compliance
    Case Studies
    Business Analysis
    Time Management
    Data Processing
  • $7 hourly
    I’m an experienced Fraud Analyst and expert in risk and compliance. If you are looking for someone who can review if your consumers are following the terms and conditions of your service or business or to ensure there are no fraud concerns with it, I can help. I prefer to provide service via Chat, Email, Outbound calls, and manually reviewing the service being used Regular communication is important to me, so let’s keep in touch.
    Featured Skill Fraud Analysis
    Email Communication
    Chat & Messaging Software
    Salesforce CRM
    Slack
    Salesforce Lightning
    Risk Management
    Financial Risk
    Compliance
    GDPR Compliance Review
    Customer Care
    Know Your Customer
    Financial Policies & Procedures
    Fraud Mitigation
    Fraud Detection
  • $6 hourly
    Versatile Professional with Expertise in Customer Service, Fraud Analysis, and Brand Ambassadorship.
    Featured Skill Fraud Analysis
    Fraud Detection
    Content Creation
    Customer Service
  • $20 hourly
    A process improvement analyst with 8+ years of experience in the Online Gambling Industry. With expertise in Document verification (KYC), risk and fraud and with an overview with compliance processes.
    Featured Skill Fraud Analysis
    Photo Editing
    Canva
    Process Documentation
    Flowchart
    Journey Mapping
    Document Review
    Fraud Detection
    Project Planning
    Project Management
    Technical Project Management
    Figma
    Phone Communication
    Customer Service
    Atlassian Confluence
    Jira
  • $5 hourly
    I am an experienced validation and approving officer with knowledge in customer service, inventory, petty cash and cashiering. I want to try something new and i am very much willing to learn.
    Featured Skill Fraud Analysis
    Fraud Detection
    Risk Assessment
    Customer Service
  • $6 hourly
    I am an experienced customer service representative specializing in fraud detection and mitigation. Knowledgeable in business management and team management.
    Featured Skill Fraud Analysis
    Customer Service
    Fraud Mitigation
    Fraud Detection
    Virtual Assistance
    Data Entry
  • $5 hourly
    Hello! I'm a dedicated Customer Service Representative with 1+ year of hands-on experience in fast-paced environments like T-Mobile, Amazon, and PayPal. I'm skilled in providing top-notch support via chat, email, and phone, although I truly excel and prefer working through chat and email (non-voice). My background covers a lot of ground: - From handling billing, payments, and plan changes in Telecom... - To managing orders, returns, refunds, and basic tech support (like Alexa/Fire TV) in E-commerce... - And tackling sensitive issues like fraud investigations, payment disputes, account restrictions (KYC review), and collections in Fintech. I'm a strong communicator (both written and verbal!), a quick problem-solver, and comfortable navigating CRM tools. I pay close attention to detail and always aim to leave customers feeling heard and helped. I'm also keen to apply my organizational skills to Virtual Assistant tasks and am excited to learn new responsibilities in areas like admin support, scheduling, or data entry. If you're looking for a reliable team member, especially for a chat or email support role, I'm confident I can deliver great results. I look forward to discussing how I can help your business succeed!
    Featured Skill Fraud Analysis
    Written Language
    Account Management
    Fraud Detection
    Data Entry
    Problem Solving
    Online Chat Support
    Customer Service
    Virtual Assistance
  • $10 hourly
    Experienced Customer Care Representative with a demonstrated history of working in the hospitality industry, telecommunications, and finance. Skilled in Technical Support, fraud investigation and KYC.
    Featured Skill Fraud Analysis
    Fraud Detection
    Customer Service
  • $25 hourly
    Arnold is objective, independent, accountable, and places the highest degree of integrity in his work. He carefully plans, diligently executes, clearly reports, and follows up on outputs and outcomes in a comprehensive manner. Moreover, he exercises due diligence, due professional care, and competence. Additionally, formal on-site work experiences, duties, and responsibilities with documentation (certificates of employment) are, to wit: 1) Currently serving as the Internal Auditor II under the Internal Audit Service, Operations Audit Division, at a PH government agency in the agriculture sector. My duties are responsibilities are to ensure that activities, projects, programs, and departments are operating effectively, efficiently, ethically, and economically and are in conformance with the laws and its implementing rules and regulations, mandates, systems and processes, code of conduct, accountability measures, and contractual obligations. Moreover, to evaluate the adequacy of management control and operations performance. A comprehensive audit report is then submitted to the Department Secretary for approval and corrective/appropriate actions. 2) Three (3) years of experience working as a compliance analyst for a digital company with expertise in Optizmo and Lashback. I was tasked to ensure that affiliates are compliant with CAN-SPAM and GDPR rules and regulations. Further, to ensure that the email contents (subject, from, domain, hero creative, opt-out) are duly approved by advertisers. Non-compliance will result in financial penalties. 3) Experience as an internal auditor for a retail company for 3 years implementing an ERP system, SAP Business One. I have made sure that the company was operating effectively and efficiently. Proven expertise in inventory, sales, cash handling, and accounting. Also, I have conducted a compliance review of the policies, procedures, and statutory requirements of the outlets based on applicable laws and its rules and regulations. Beneath those formal job experiences here in the Philippines, Arnold has also conducted remote work for international clients both on Upwork and Onlinejobs.ph. He has gained experience in lead generation, data entry and analysis, web research, inventory, audit and data analysis, audits and investigations, NZ AML/CFT Act of 2009, vendor operations, and organizing compliance standards. Arnold practices continuing professional development. He attended trainings, seminars, and workshops involving leadership, financial analysis, information technology, strategic and operations planning, ISO 9001, the risks and challenges of auditing, advanced technical report and policy writing, internal control, and relative to internal auditing. He has expertise in utilizing the following software: Microsoft 365/Google Suite; SAP; Quickbase (CRM); Lashback (compliance); Optizmo (compliance); Hitpath (tracking); Salesforce; and Asana. He is a Certified Internal Control Auditor and bachelor's of science degree holder in Business Administration major in Internal Auditing. He has scored C2 (advanced/mastery) in the English Level Test based on TestGorilla, and his DISC style is Assessor - Ic based on Tony Robbins.
    Featured Skill Fraud Analysis
    Operational Planning
    Quality Control
    Quality Audit
    Process Improvement
    Fraud Detection
    Fraud Mitigation
    Internal Auditing
    Project Management
    Inventory Management
    Risk Assessment
    Compliance
    Risk Analysis
    Financial Audit
    Internal Control
  • $20 hourly
    Highly Skilled Expert in fraud detection, data analysis, customer support, team leadership both in banking and cryptocurrency industry with over 10 years of expertise. If you're looking for a highly organized and detail-oriented professional who values patience and hard work, you're definitely visiting the right profile. I've been in the Fraud, KYC, AML, Account Security Investigations for over 10 years where accuracy, self sufficiency, critical thinking and risk management are greatly practiced. You will find me to be well-spoken, energetic, confident and personable. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.
    Featured Skill Fraud Analysis
    Investigative Reporting
    Anti-Money Laundering
    Know Your Customer
    Risk Management
    Fraud Mitigation
    Fraud Detection
    Microsoft Office
  • $15 hourly
    Over the course of more than a decade, I have had the privilege of working with a range of esteemed companies, including Microsoft, Automatic Data Processing (ADP), Elance, Upwork, Amazon, The Cobblers, and American Express Global Business Travel, and Carnival Cruise Line. These experiences have been instrumental in developing my extensive skills in Operations Management, Project Management, Travel Management, Customer Service, Leadership, and Team Management. Throughout my career, I have consistently demonstrated a high level of dedication, focus, and expertise, contributing to the success and efficiency of the teams and projects I’ve been a part of. My ability to adapt and excel in diverse environments has enabled me to deliver impactful results and drive continuous improvement across various domains. Travel and Operations Management: Carnival Cruise Line: Oversaw travel arrangements for shipboard and shoreside personnel, ensuring accurate and timely logistics for air, hotel, and ground transportation. Managed reservations, verified compliance, and handled disruptions effectively. American Express Global Business Travel: Coordinated and booked complex travel arrangements for global financial clients, provided expert advice, ensured policy compliance, and utilized various Global Distribution Systems (GDSs). Delivered exceptional customer service and contributed to team development. Customer Service and Process Optimization: The Cobblers: Utilized Zendesk to manage post-sales queries across multiple channels, optimized B2B transactions and services, integrated SOPs, and refined customer service protocols to enhance operational efficiency and client satisfaction. Think Crucial: Revamped e-commerce product listings on major marketplaces, managed customer inquiries using Zendesk, and handled critical functions including warehouse data entry and invoice management. Supported executive tasks and improved organizational processes. Marketplace Trust and Safety: Upwork: Developed and implemented the Elance-Upwork Merging Process Guide, supported policy enforcement, and provided exceptional customer support across various communication channels, including managing after-hours escalations. Elance: Collaborated with operations and policy teams to enforce service terms, managed and prioritized incoming tickets, and resolved customer requests efficiently, including handling after-hours escalations. Data Entry and Analysis: ADP: Entered and verified product data, managed invoice processing, and operated data entry tools while adhering to high standards of accuracy and compliance. Technical and Administrative Support: Stream Global Services (Microsoft): Managed service requests, conducted quality checks, updated trackers, and provided comprehensive back office support through various communication channels. Ensured a safe platform environment by moderating user interactions. I have a robust setup to ensure uninterrupted productivity, including a primary 300 Mbps internet connection, a secondary internet provider, and a backup computer. This infrastructure supports smooth and efficient completion of my deliverables and tasks. I have attached my resume for more detailed information about my experience and educational background. I look forward to the opportunity to discuss how I can contribute to your team.
    Featured Skill Fraud Analysis
    Interpersonal Skills
    Fraud Detection
    Amazon FBA
    Customer Service
    Administrative Support
    English
    Zendesk
    Customer Support
    Data Entry
    Product Listings
    Quality Control
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