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Hire the best Freshdesk Specialists in Bangladesh

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  • $15 hourly

    • 5.0/5
    • (5 jobs)
    Is achieving maximum level of customer satisfaction a priority for your company? I can help you achieve that with my years of experience in customer service. Make customer satisfaction your top priority as you grow, not an afterthought. You're not truly growing if you're not taking care of your customers and providing exceptional after-sales service. Are you in need of exceptional customer service, Quality Assurance Analysts, Facebook content moderation, or live chat support? Look no further! With over half a decade of extensive experience in customer service working in different industries ranging from E-commerce, SaaS, Telecommunication, Banking and ISP, I am confident in offering you the following services that will exceed your expectations: # Team lead # Social Media Management # Quality Assurance/Quality control/Audit #Live chat/Email support #Virtual Assistant # Inbound and Outbound Calls # Appointment Setting # E-commerce & SaaS customer care - queries ranging from Product Listing, Billing and Order Fulfilment, Log-in issues. Perks of working with me: #Fast and quick availability. #Fluent Level English #Detail oriented and keen to grow #Technical Education Background Programs/Tools: # CRMs: FreshDesk , Zendesk, HubSpot. # Designing software: Figma, PS, XD, AI. # Tools: Google workspace, Google sheets, Google Meet, Zoom, Skype, MS Excel, PowerPoint, MS Word. # Telephony: Avaya IP Office, Cisco.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Reputation Management
    Slack
    Facebook
    Customer Support
    Customer Relationship Management
    Customer Satisfaction
    Customer Service
    Quality Assurance
    Intercom
    Jira
    Social Media Management
    Zendesk
    Email Support
  • $8 hourly

    • 4.6/5
    • (13 jobs)
    🎖️ Achievements: 🌟 10 Years of Experience 🔝 Top-Rated Freelancer 💯 Exceptional 100% Job Success Rate Hello! My name is Asad, and I am your go-to expert for all things related to customer support, WordPress website design, and virtual assistance. With over 10 years of freelance experience, I've honed my skills to provide top-notch services that cater to your specific business needs. 🏆 Key Achievements: A decade of rich experience in freelance customer support and virtual assistance. Successfully collaborated with various industries such as E-commerce, Real Estate, Digital Marketing, Healthcare, and more. Skilled in managing and designing WordPress and Shopify websites, ensuring they are SEO-optimized, user-friendly, and visually appealing. 🚀 Services Offered: Customer Support: Handling customer inquiries, resolving issues, and ensuring customer satisfaction with tools like Zendesk, Freshdesk, HubSpot, and more. WordPress & Shopify Management: Design, creation, and management of WordPress and Shopify websites, including SEO optimization, content updates, and blog management. Virtual Assistance: Comprehensive virtual assistance services, including email and calendar management, data entry, research, and social media management. 🔧 Software and Tools Expertise: Customer Support Tools: Zendesk, Freshdesk, HubSpot E-commerce Platforms: Shopify, WooCommerce WordPress Management: WordPress, Elementor, Yoast SEO Social Media Tools: Buffer, Hootsuite, Sprout Social Communication Tools: Slack, Microsoft Teams, Zoom Other Tools: Google Workspace, Microsoft Office, Trello, Asana 🌟 Why Choose Me: With my extensive experience and diverse skill set, I am fully equipped to handle any customer support challenge and help your business thrive in today's competitive market. Let's connect and explore how I can contribute to the success and growth of your business. Best Regards, ​​​​​​​Asad
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zendesk
    Tidio
    Online Chat Support
    Email Support
    Customer Support
    Customer Care
    Social Customer Service
    Customer Service
    WordPress
    Shopify
  • $10 hourly

    • 5.0/5
    • (22 jobs)
    Hello, Are you concerned about your customers’ satisfaction? Well, let me alleviate those concerns right now. I'm Anwar Hossain, and I'm here to help ensure that all your customers are completely satisfied with you and your business. Allow me to share a bit about my background. I am an expert in customer service with over 3 years of experience in the field. During this time, I have worked extensively with clients primarily from the USA and Europe, providing customer service for their e-commerce stores. I have served as both a customer service manager and a store manager for many of my clients' projects. I am confident that the knowledge and experience I have gained over the years will contribute to the success of your business. Through my years in this field, I have learned valuable insights into customer interactions and ensuring their satisfaction. The core values I have developed during this time include: # I always listen to customers. # I never hesitate to apologize to customers. # I always make customers feel important and appreciated, no matter how ridiculous or trivial a question may sound—it’s important to the customers, and therefore to me. # I always stay calm, deal with customers patiently, and show empathy towards them. # I always identify and anticipate their needs, and proceed accordingly. # I suggest solutions and ensure customers feel their purchases are worth their money. # Lastly, I always encourage customers to feel free to reach out to support for any additional concerns they may have. These are just a few insights into how I handle customers and address their concerns. You can be confident that as long as I oversee your customer service department, no customer—I repeat, no customer—will be left dissatisfied, provided they adhere to your company’s terms and conditions. Now, here's a brief overview of the services I efficiently provide: # Customer service using Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, etc. # Livechat Support # Email Support # Over-The-Phone Customer Service # eCommerce Store Management # eCommerce Order Fulfillment # Handling orders' issues such as returns, refunds, or exchanges, etc. Additionally, I have experience in managing customer service teams. I am fully capable of team management, including recruiting new customer service representatives, training them, and monitoring their quality and performance. For more information about me, please review my Upwork profile or feel free to contact me directly through Upwork Message. I am available 24/7. Thank you for your time and consideration. I look forward to discussing your next project. Have a nice time. Ba-Bye.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Bookkeeping
    Data Entry
    Shopify
    Social Customer Service
    Customer Service
    Order Fulfillment
    SaaS
    Intercom
    Help Scout
    Zendesk
    Online Chat Support
  • $8 hourly

    • 4.0/5
    • (10 jobs)
    📣Are you in need of top-notch e-commerce support across various CRM platforms? Look no further! With 3 years of dedicated experience, In different Shopify Shops I'm your trusted partner for all your customer support needs.📣 🔥CRM Expertise: I excel in managing customer inquiries and operations on a multitude of CRM systems, including: 👉Zendesk 👉Freshdesk 👉Zoho 👉Gorgias 👉Outlook 👉Webmail 👉Gmail And many more!🔥 💪Available 24/7: Your dropshipping business deserves round-the-clock attention. I'm here to support and resolve issues any time, day or night, ensuring your customers' satisfaction.💪 🤝Dispute Resolution: Worried about Klarna disputes, Shopify chargebacks, or PayPal disputes? Worry no more! I specialize in navigating these complex processes to protect your business and your bottom line.🤝 🎊Customer Satisfaction: Your customers' happiness is my priority. I'll go the extra mile to ensure they have a positive shopping experience.🎊 🛑Contact me today to discuss your specific requirements. Your success is my priority!🛑
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Zendesk
    Shopify
    Ecommerce
    Dropshipping
    Customer Support Plugin
    Virtual Assistance
    Customer Experience
    Customer Relationship Management
    Customer Satisfaction
    Customer Care
    Customer Service
    Customer Support
    Email Support
  • $8 hourly

    • 4.6/5
    • (91 jobs)
    🌟 Welcome to my Upwork profile! 🌟 Let me introduce myself: "I am a Customer Support Specialist with over six years of experience in both local and international markets, working across industries such as Health & Wellness, Fashion, Sports, SaaS, and Dropshipping." 🌟💥 Achievements 🌟💥 🏆 Over six years of experience 🏆 Top-Rated Freelancer on Upwork 🏆 100% High Job Success Rate 🏆 Completed 90+ projects 🏆 9000+ hours worked on Upwork 💼 Work Experiences: ➡️ Customer Support Manager at Bright Sports: In my most recent role, I led the customer support team, overseeing daily operations and maintaining high standards in service quality. I managed escalations, optimized workflows, and provided training to ensure our team delivered fast, efficient support. ➡️ Customer Support Specialist at Kilo Health: At Kilo Health, a leading health & wellness platform, I provided email and chat support for two years. I handled customer inquiries, resolved technical issues, processed refunds, and ensured a high-quality customer experience by focusing on prompt and accurate resolutions. ➡️ Customer Support Manager at Udimicom Limited: I served as the Chat Section Manager at Udimicom, a popular online marketplace for solo ads, where I managed chat support operations for nearly three years. I led a team to deliver seamless customer experiences, fostered quality assurance practices, and achieved consistently high customer satisfaction rates. With my background, I’ve mastered top tools such as Zendesk, FreshDesk, Gorgias, Intercom, and LiveChat. My deep understanding of customer psychology enables me to provide support that not only resolves issues but builds trust. I’m passionate about problem-solving and dedicated to providing outstanding customer support, which has helped me become a trusted expert in the field. ✿✿✿ Specialized Fields ✿✿✿ ❖ Supervisor, QA & Team Manager ❖ Email Support ❖ Live Chat ❖ Backlogged Ticket Support ❖ Order Management & Fulfillment ❖ Tech Support ❖ Billing & Sales Support How I Can Help You? ➡️I am here to boost outstanding customer support, drive customer success, and create a positive, lasting impact on your brand. By focusing on high-quality interactions and efficient issue resolution, I’ll help elevate customer satisfaction and loyalty, ultimately contributing to your business’s growth and reputation. Let’s work together to make a measurable difference in your customer experience! Regards, Shakil
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Virtual Assistance
    Email Communication
    Internet Marketing
    Order Management
    Social Media Marketing
    Customer Support
    Customer Service
    Order Fulfillment
    Online Chat Support
    Email Support
    Zoho CRM
    Zendesk
  • $7 hourly

    • 5.0/5
    • (5 jobs)
    Hello! I have experience about customer service and Virtual Assistance. I have skill like Shopify, e-commerce ( social media reply, direct mail reply, zendesk, freshdesk, reamaze, order fulfill, tracking, trello, basecamp, asana, google sheet, etc). I enjoy doing things to make myself better every day! My target is satisfying my clients with quality deliveries. Thanks Najim
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Order Fulfillment
    Customer Support
    Crisp
    Zendesk
    Facebook
    Pinterest
    Instagram
    AliExpress
    Dropshipping
    Shopify
    Oberlo
    Canva
    Adobe Photoshop
    Adobe Illustrator
  • $10 hourly

    • 5.0/5
    • (30 jobs)
    Greetings! My name is Md. Billal Hossain. I hold a postgraduate degree and work as a professional freelancer on Upwork. I possess a diverse range of experience, with a strong emphasis on attention to detail and a commitment to delivering exceptional service. My expertise lies in e-commerce business management and customer support, ensuring efficiency in all tasks. I invite you to evaluate my skills through an interview to make an informed decision. My expertise lies in managing all aspects of customer service and e-commerce business / dropshipping operations, including: ✳️Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms. ✳️Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified. ✳️Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction. ✳️Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control. ✳️Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines. ✳️Tools & Technology: Proficient in using various tools such as Shopify inbox, Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Media for efficient communication, support, and team collaboration. I am looking forward to discussing what result I can bring for you. If you have any questions or would like to schedule an interview, you are welcome! . Warm regards, Md. Billal Hossain
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    English
    Virtual Assistance
    Customer Support
    Ecommerce Support
    Email Communication
    Order Fulfillment
    DSers
    Customer Service
    AliExpress
    Shopify
    Dropshipping
    Zendesk
    Email Support
    Social Media Management
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    ''Outstanding CUSTOMER SERVICE is a Service that Exceeds Your Customer's Expectations'' "A TOP RATED PLUS BADGE Freelance Support Representative is here giving you commitment to deliver the best CUSTOMER SERVICE Output for your BUSINESS '' ''Whether you operating your Customer Service through G-suite | Gmail | Zendesk | Freshdesk | Gorgias | Tidio or any other CRM Ticket system, I can handle those platforms with 100% accuracy!!! Hi there, *** You are in the right place to pick up the right person as a CUSTOMER SERVICE Representative for your Shopify Store (Dropshipping), Amazon, eCommerce business*** My name is Ahamed and I am a professional English CSR with 6+ years of prior working experience as a Support Representative! Just to make sense, I give a trial ''(Max 7 days)'' to adapt with all tasks completely free of charge! Me and my entire team will not apply a penny charge until we understand all the given task perfectly. So, You have nothing to lose with us unless you fall in love with our service quality. I have got my Skills, Energy, And Times! I just need your kind consideration. I have completed the Customer Service diploma from ''Alison'' and in ''LinkedIn Learning Program and certified by them! So I carry the necessary theoretical knowledge to help the customer with the best way possible. Let's get right in to the Chat room for further discussion. I really want to be a part of your business growth! See you over there! Regards Ahamed
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Virtual Assistance
    Ecommerce
    Instagram
    Gorgias
    Order Fulfillment
    CRM Software
    Shopify
    Customer Service
    Customer Support
    Email Communication
    Dropshipping
    Email Support
    Zendesk
  • $15 hourly

    • 4.7/5
    • (22 jobs)
    I have a solid 5 years experience and knowledge in sales, appointment setting/ lead generation as well as administrative roles, cold calling, customer service, up selling, order processing,telemarketing to businesses and consumers around US, Canada, Australia, New Zealand and UAE. Proven ability and expertise to deliver projects on time and complete in every detail has earned me a reputation as quality award winning agent. I was awarded as the top agent who brings the most highest revenue and was a consistent top notch agent. I received multiple commendations for customer satisfaction and rated as a 5 star agent. I am a self-motivated professional with solid inbound and outbound experience in high volume call center environment. Excellent communication and problem-solving skills coupled with initiative and accuracy providing client with an efficient and positive experience as well as a consistent track record in meeting productivity targets in all areas. So if you are looking for a hardworking and superb agent, you're definitely on the right page of profile
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Virtual Assistance
    SAP CRM
    XD to HTML
    CSS
    Google Workspace
    Lead Generation
    Freshworks CRM
    Cold Calling
    Telemarketing
    Microsoft Excel
    CRM Software
  • $10 hourly

    • 0.0/5
    • (3 jobs)
    With over 5 years of extensive experience in the administrative and virtual assistant roles, my primary focus is ensuring client satisfaction. I am dedicated to going above and beyond to meet and exceed the expectations of my valued clients, building long-term relationships based on trust and reliability. As a self-starter with a strong work ethic, I approach every task with passion and a clear vision of delivering exceptional results. My Skillset Includes: 📝 Data Entry: Meticulous and accurate data entry across various platforms, including Monday.com & ERP systems. 🔎 Lead Generation & Web Research: Proficient in finding and extracting valuable information from the web to fuel your business growth. 📊 Project Management: Organizing and coordinating projects from start to finish, ensuring deadlines are met and objectives are achieved. 🌐 Web Scraping & LinkedIn Research: Utilizing cutting-edge tools to gather relevant data for strategic insights. 📧 Email Marketing: Crafting engaging email campaigns to maximize client reach and conversion rates. 📈 Microsoft Excel & Word: Proficient in creating and managing spreadsheets and documents to streamline operations. 📅 Google Workspace: Efficiently managing calendars, worksheets, and other collaborative tools for seamless team coordination. 🔍 PDF/Image Conversion: Converting files to various formats for accessibility and ease of use. 💬 Freshdesk & Slack: Effective communication and collaboration using Slack and Freshdesk to stay connected with clients and team members. 📚 Bookkeeping: Light bookkeeping tasks to keep financial records in order. 📧 Customer Service: Handling customer inquiries with professionalism and care, ensuring their satisfaction. Order Processing Expertise: 🛒 Amazon FBM & 3PL: Smoothly managing order processing to ensure timely deliveries and customer satisfaction. 📊 Invoicing: Proficient in using QuickBooks and FreshBooks for accurate and organized invoicing. How I Work: I approach each project with dedication, attention to detail, and a passion for excellence. My goal is to provide a seamless experience for my clients, meeting their needs and exceeding their expectations. As a self-starter, I take the initiative to tackle challenges head-on and deliver outstanding results that align with your vision and goals. Why Choose Me? ✅ Follow Instructions: I follow the instructions from my clients and often ask questions if I don't understand what they are asking me to do. ✅ Proactive & Team Player: I thrive in collaborative environments, working seamlessly with clients and teams to accomplish goals efficiently and effectively. ✅ Fast Learner: Equipped with a Bachelor's degree in Business Management, I possess a natural aptitude for grasping new concepts quickly, allowing me to adapt to various industries and tasks swiftly. ✅ Attention to Details: With a meticulous eye for accuracy, I ensure that every task is executed to the highest standard, leaving no room for errors. ✅ Reliable & Trustworthy: Clients count on me to be dependable, maintaining open communication and handling sensitive information with utmost confidentiality. ✅ Deadline-Oriented: I understand the importance of time-sensitive projects and consistently deliver work on or before the agreed-upon deadlines. ✅ Client Satisfaction: My clients are at the heart of everything I do. I take the time to understand their needs, communicate effectively, and tailor my solutions to ensure their satisfaction. ✅ Long-Term Relationships: I believe in fostering enduring partnerships with clients, built on trust, open communication, and a commitment to mutual success. Let's connect and discuss how I can add value to your business through my administrative expertise and virtual assistance skills. Looking forward to work with you!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Microsoft Word
    Microsoft Excel
    FreshBooks
    Light Project Management
    Order Processing
    Google Sheets
    Data Scraping
    Invoicing
    Light Bookkeeping
    Administrative Support
    Lead Generation
    Data Entry
  • $8 hourly

    • 3.4/5
    • (7 jobs)
    🌟 Transform Your E-commerce Business with Top-Notch Customer Support! 🚀 Hello! With four years of unwavering dedication to delivering outstanding customer support for e-commerce businesses, I am here to take your customer experience to new heights. 💼 🔍 Mastery of Support Software: Navigating the complex landscape of customer support software is my forte. My proficiency spans across platforms such as: - Zoho Desk - Freshdesk - Zendesk - Salesforce - Liveagent - Intercom - ActiveCampaign 💪 Expertise in E-commerce Operations: Beyond traditional customer support, I bring specialized skills in managing Shopify and resolving Klarna disputes. My goal is to ensure your e-commerce operations run flawlessly. 🌐 🛠️ Extensive CRM Experience: With a deep understanding of various CRM platforms, I streamline client interactions and optimize your processes. My experience translates to enhanced efficiency and a stronger focus on customer satisfaction. 🌈 Diverse Skill Set: My capabilities are not limited to customer support. I am proficient in Data Entry, Web Research, Admin Support, Email Support, and even Web Design. Think of me as your comprehensive solution—a General Virtual Assistant ready to meet your multifaceted needs. 🌐 Creating Memorable Customer Experiences: I am committed to crafting positive and memorable interactions with your customers. By managing live chat and email support, I ensure every customer leaves with a favorable impression of your brand. 🔗 Proven Expertise and Passion: Years of experience have equipped me with the perfect blend of expertise and passion. Your success is my priority, and I am dedicated to driving the growth and efficiency of your business. Let's embark on a journey to elevate your customer support and operational excellence. Partner with me for a strategic collaboration that delivers exceptional results and exceeds expectations! 🚀✨
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Email Communication
    Personal Administration
    Data Entry
    Lead Generation
    Virtual Assistance
    Shopify Dropshipping
    Dropshipping
    Shopify
    Customer Service
    Customer Support Plugin
    Customer Support
    Zendesk
    Email Support
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