Hire the best Freshdesk Specialists in Abomey-Calavi, BJ
Check out Freshdesk Specialists in Abomey-Calavi, BJ with the skills you need for your next job.
- $10 hourly
- 4.9/5
- (18 jobs)
Hello, Bonjour, I'm Fiacre ⭐⭐⭐⭐⭐ TOP RATED PLUS FREELANCER (I'm in the top 3% of freelancers on Upwork) and native French speaker and current English speaker. I am an expert in Customer Support French for any type of request and any type of business model. Whether it's handling customer requests, Email Support, Customer Satisfaction, Chat Support, refunds, order tracking, Refund Processing, dispute handling on any payment processor (Stripe-PayPal). Je suis un expert en gestion clientèle en français pour tout type de demande et tout type de business. Qu'il s'agisse du traitement des demandes des clients, du support par email, de la satisfaction des clients, du support par Live-chat, des remboursements, du suivi des commandes, du traitement des remboursements, du traitement des litiges sur tout processeur de paiement (Stripe-PayPal). Avec 3 ans d'expérience dans le marketing digital en général et dans la gestion clientèle pour des sites e-commerces en particulier. J'ai un excellent niveau rédactionnel (orthographe et grammaire) utilie pour les tâches qui ont recours à cette compétence (Mails, Tickets, Chats, Etc…). Rigorous and diligent, I am the perfect person to help you and your business optimize your customer service to ensure a better customer experience. If you need a professional to take your business to the next level and brand it, you've come to the right place. As a Technical Support/Customer Service Agent, I have worked for several companies around the world with more than 4000 hours of work and I have gained a good experience in customer management and virtual assistance. As you can see, human relations and respect of commitments are very important for me to be able to work together. If you are a person who shares the same values as I do, then we can work together to bring your business to the top. Rigoureux et assiduit, je suis la personne idéale et bien placée à vous aider, vous et votre entreprise, à pouvoir optimiser votre service à la clientèle afin de garantir à vos clients une meilleure expérience client. Si vous avez besoin d'un professionnel pour faire passer votre business à un autre niveau et lui donner une image de marque, vous êtes au bon endroit. En tant qu'Agent de Support Technique / Customer Service, j'ai eu à travailler pour plusieurs entreprises à travers le monde avec plus de 4000 heures de travail et j'ai pu acquérir une bonne expérience en matière de gestion client et d'assistance virtuelle. Comme vous pouvez le constater, les relations humaines et le respect des engagements sont très importants pour moi afin de pouvoir collaborer. Si vous êtes une personne qui partage les mêmes valeurs que moi, nous pouvons alors travailler à hisser votre entreprise au plus haut. I hope to read you soon and wish you every success En attendant de vous lire, je vous souhaite un plein succès À très bientôt !
Freshdesk
Online Chat SupportSocial Customer ServiceAdministrative SupportZendeskFrenchCustomer SupportCustomer ServiceShopifyEmail CommunicationFacebookWordPressData Entry - $5 hourly
- 4.6/5
- (13 jobs)
Hello to all! Thank you for visiting my profile! My name is SODINYESSI sènou gérard and I am expert in project management. I am a virtual assistant with 6 years of experience in customer service and administration. To make your company evolve, I will, thanks to my qualities, my experiences, and my skills, develop and provide you a service of irreproachable quality. QUALITIES : I am: -Sociable: a relaxed person who is easy to get along with -Hard to work: a serious person who does not spare any effort -committed: a person who is loyal to a project or to others -Concentrated: a person who is not easily distracted -Methodical: a person who pays attention to details and works logically. -Proactive: a person who can take the initiative to perform tasks without supervision. EXPERIENCES: - Virtual Assistant - Executive Assistant - Customer Service Representative/Customer Support Team Lead - Shopify Assistant / Order Management / Customer Support (Chat / Email / FB & IG Messenger) --Web Research SKILLS: Email Management / Handling, Data Entry, Convert PDF to Word/Excel, Web Research, Admin Support, Scheduling/Calendar, Search Engine Optimization, File Organization, Customer Support Team Lead, Customer Service, Shopify Assistant, Social Media Management (Facebook/Youtube/Instagram/LinkedIn/ Social Media Engagement, WordPress, Elementor, Microsoft Office, Google Suite, Google Drive, Salesforce, Freshdesk, CRM, Sales Navigator, Team Lead, and various admin tasks. I am very comfortable with email ticketing platforms such as Gmail, Zendesk, Gorgias, Slack, and Freshdesk (to name a few). I am adept with Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM programs. I master collaborative tools (shared planning, company network, etc.). I master office automation tools, in particular the office pack, I am knowledgeable in G Suite and Office 365. I can help you clean up and organize your email and schedule. I can help with web research and documentation. I am ready now and immediately to join your team and I will be happy if you contact me so that we can discuss together. Best regards, SODINYESSI Sènou Gérard.
Freshdesk
Google AdsTikTok AdFacebook Ads ManagerZendeskSocial Media ManagementGoogle WorkspaceAdministrative SupportCommunication EtiquetteZoom Video ConferencingFile MaintenanceCustomer ServiceSlackMicrosoft ExcelMicrosoft Office - $5 hourly
- 4.7/5
- (29 jobs)
Professionnel polyvalent avec une expertise du Service Client, Saisie de Données et Assistance Comptable, je suis prêt à contribuer à la gestion efficace de vos projets. ✅SERVICE CLIENT – GESTION DE VOS SITES E-COMMERCES Avez-vous besoin d’un support client fluide, rapide, approche personnelle ? Vous y êtes au bon endroit, je réponds avec efficacité à vos tickets, mails, chats avec professionnalisme dans les 24h dès réceptions. Assistance en gestion de vos sites e-commerce, importation, rédaction, traitement des variantes (Prix, Tailles, Couleurs, Dimension, Poids) de votre fiche produit. 👉Gestion des cas de réclamations : ✔Mécontentement sur la qualité du produit reçu ✔Délais de livraison ✔Numéros de suivi introuvables ✔Adresse de livraison non compatible ✔Des plaintes de remboursement ✔Bien d’autres 👉CRM et plateformes e-commerce utilisées : ✔Freshdesk ✔Zendesk ✔Roundcube webmail ✔Intercom ✔Shopify ✔Prestashop ✔Woocommerce ✔Wordpress ✅SAISIE DE DONNEES EXCEL VBA Trop stressant, agaçant, flux illimités et ponctuels des données dans vos bases de données, vous êtes à la recherche d’une personne pour saisir, classer, ordonner de façon permanente vos données. Je vous garantis une gestion efficace dans les délais prévus. ✔Gestion de vos bases de données ✔Création de vos tableaux croisés dynamiques ✅ASSISTANCE COMPTABLE - QUICKBOOKS – ODOO –XERO Optimisez la gestion financière de votre entreprise grâce à mes compétences en comptabilité et en logiciels spécialisés comme QuickBooks, Odoo, et Xero. Mes services : ✔Saisie de pièces comptables ✔Suivi des comptes Clients et Fournisseurs ✔Rapprochement Bancaire 👉Capacité d’adaptabilité et de gestion des tâches simultanées avec une garantie de procurer des résultats de haute qualité. Gardez la confidentialité de vos données est l’une de mes priorités. 👉Je suis ouvert à tout projet partiel ou long terme avec une plage horaire ou fixe de votre projet. Fais-moi part de ton projet, je suis entièrement disponible pour vous assister dans son accroissement. Géoffroy GANDJI
Freshdesk
ZendeskEmail SupportAliExpressQuebec French DialectDropshippingDropified AppCustomer ServiceOberloIntuit QuickBooksAccountingInvoicingData EntryZoho Books - $5 hourly
- 3.0/5
- (4 jobs)
𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞.😍😍😍😍 My name is Ifewa , I'm a teleconsultant. I have a professional degree in marketing communication and business. I have more than 𝟓 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in customer care, telemarketing, prospecting, call center agent,mail management, transcription and social networks,etc. As a customer care professional, I listen carefully and react quickly, guaranteeing optimal customer satisfaction. I am accustomed to effectively managing queries and complaints via various channels, including telephone, online chat and email, offering fast and appropriate solutions. I have a solid background in telemarketing, where I have developed skills in cold calling and customer relationship management. Thanks to a results-oriented approach, I was able to meet and exceed sales targets by conducting engaging conversations and identifying customers' specific needs. My active listening skills and ability to personalize each interaction have been major assets in building customer loyalty and guaranteeing a positive experience. I also have a perfect command of social networks, enabling me to optimize a company's online presence, by engaging users and creating relevant content. Whether it's answering questions via platforms like Facebook, Instagram or LinkedIn, or managing targeted advertising campaigns, I know how to use these tools to boost brand visibility and create authentic interaction with the community. Last but not least, I can transcribe French with the utmost precision. I'm able to transcribe a variety of speeches, even in difficult contexts. . 💕 I can take on assignments such as: ✔Customer service management ✔Telemarketing (B2B-B2C) / Customer service ✔Virtual assistance ✔Order processing and tracking ✔Communication ✔Cold call French ✔ Prise de Rendez-vous ✔Appointment Booking Agent ✔ Setter Fr ✔ Shopify follow-up ✔Email management ✔Translation ✔Transcription ✔Dropshipping ✔Facebook page management ✔E-commerce support ✔French Dropshipping Customer Support Specialist ✔Email Support Specialist (English) | Sales Representative
Freshdesk
Online Chat SupportSales LeadsCopywritingDigital MarketingSEO WritingFrenchAdministrative SupportEmail SupportCold CallingSalesVirtual AssistanceShopifyCustomer SupportTelemarketing Want to browse more freelancers?
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