14 Best Freshdesk Specialists For Hire In California

Check out Freshdesk Specialists in California with the skills you need for your next job.

Get started

$32 hourly
- 5.0/5
- (22 jobs)
As a seasoned Customer Service Manager/Representative with an Associate Degree in Social and Behavioral Science, I bring a strong foundation in communication and a proven track record of enhancing customer interactions through technology. Specializing in CRM platforms like Freshdesk, Zendesk, Intercom, Hubspot, and more I have improved customer satisfaction rates by 35% in previous roles by streamlining service processes. My career includes significant experience with high-profile clients like TSA, MYDCT, and Chegg, where I have excelled in roles that required managing multiple communication channels including chat, email, and social media, as well as hosting engaging Zoom webinars. I am adept at handling complex customer queries, prioritizing tasks, and meeting ambitious deadlines. I am proficient in a comprehensive suite of tools including Google Suite, Shopify, Stripe, Monday.com, ZoHo Desk, HubSpot, Microsoft Office, and Slack. These tools have enabled me to deliver effective support and forge strong customer relations across various industries. Committed to delivering exceptional service, I focus on empathetic communication and tailored solutions to ensure a positive and seamless experience for each customer. I am eager to bring my expertise and enthusiasm to your team and contribute to your success. I invite you to view my introduction video to get a better sense of my professional capabilities and communication style. I am available for projects and can adjust my schedule to align with different time zones and deadlines. I look forward to the opportunity to discuss how I can contribute to your team with top-tier customer service solutions.

Freshdesk
Shopify
Answered Ticket
Interpersonal Skills
Customer Support
Product Knowledge
Email Support
Online Chat Support
Customer Service
Inbound Inquiry
Ticketing System
Administrative Support
Zendesk
Email Communication
$25 hourly
- 5.0/5
- (10 jobs)
🌟 YEARS of EXPERIENCE in Virtual and In-Person Bookkeeping & Administrative Support ✅ AVAILABLE NOW to help streamline your business finances and operations 🌟 EXCEL BLACK BELT CERTIFIED I offer a full suite of virtual assistance and business setup services to help streamline daily operations and support growth for businesses at any stage. With expertise in setting up domain emails, password manager, organizing shared drives, and establishing effective Slack or Teams channels, I help teams start strong with organized, scalable processes. I also provide top-notch bookkeeping services, including accurate financial tracking, reporting, and category management. My goal is to help businesses run smoothly and efficiently, allowing leaders to focus on their growth and strategy. Let’s build the backbone of your business together! I specialize in bookkeeping, accounting support, and Excel-driven data analysis and reporting. My certification in Excel ensures you get clear, precise financial insights. Alongside my virtual assistance skills, I can help organize both your business and personal life—from managing finances to keeping things running smoothly behind the scenes. *📊 Excel Expertise: Certified Excel Specialist with a knack for turning raw data into actionable insights. I make spreadsheets functional and visually appealing to keep your books organized. *📋 Bookkeeping Specialist: QuickBooks Certified & skilled in managing A/R, reconciliations, and payroll. I've provided expert accounting support to over 1,000 members and clients in previous roles. *💬 Customer Care & Financial Communication: Experienced in liaising with clients, handling financial inquiries, and ensuring smooth operations with attention to detail and accuracy. *📅 Administrative Support: From email responses and task management to meeting note-taking and calendar coordination, I keep everything on track so you can focus on what matters most. I am excited about the opportunity to contribute to you and your team. Please let me help take some weight off of you and help you focus on what you really want to do.

Freshdesk
Cryptocurrency
Intuit QuickBooks
Wave Accounting
Scheduling
LinkedIn Development
Google Sheets Automation
Administrative Support
Sage Intacct
Ticketing System
Bookkeeping
Data Management
Google Sheets
Data Entry
Microsoft Excel
$60 hourly
- 5.0/5
- (10 jobs)
I have 20 + years of experience in customer service operations for small startups as well as large enterprise companies in the Silicon Valley. My background is in customer support and customer service management and service delivery. I also ventured into the booming eCommerce industry a couple of years ago and I managed customer service operations as well as back office operations for eCommerce businesses. My blended experience with customer service operations and eCommerce allows me to help businesses with everything from strategy to hands-on execution.

Freshdesk
Gorgias
Customer Service
CRM Software
Management Skills
Business Operations
Team Building
Trello
Customer Support Plugin
Customer Service Training
$28 hourly
- 5.0/5
- (1 job)
Experienced operations and marketing professional with a proven track record of driving business growth and optimizing processes.

Freshdesk
Shopify
Asana
Slack
Google Workspace Administration
Automated Call Distribution
Administrative Support
Customer Relationship Management
Data Entry
Data Analysis
Tableau
Qualtrics
Microsoft Excel
$18 hourly
- 5.0/5
- (9 jobs)
Passionate Amazon Account Manager and Customer Service Expert with over 3 years of experience in E-Commerce, motivated to drive projects from start to finish. Seeking a company where I can maximize my people oriented experience, communication skills, and my problem analysis and problem-solving abilities. Listing specialist with extensive experience in processing orders, tracking shipments, and customer service. Able to manage most of the aspects of an Amazon account. Committed to managing and growing the accounts presence on online marketplaces.

Freshdesk
Administrative Support
Email Communication
Dropshipping
Gorgias
Oberlo
Customer Service
Amazon Seller Central
Phone Support
Online Chat Support
Order Processing
Zendesk
$11 hourly
- 5.0/5
- (20 jobs)
Price include: - Fully equipped Physical locations - Administrative services - Payroll, HR, recruiting, agent benefits and more! PROJECT MINIMUM AGENTS: 2 AGENTS ***Locations*** - Headquartered in Southern California - Physical equipped offices in El Salvador 3 hours distance ➡ ask for our special hourly rates for teams over 15 people!

Freshdesk
BPO Call Center
Mailchimp
Online Chat Support
Email Support
Call Center Management
Omnichannel Marketing
Phone Support
Adobe Premiere Pro
Lead Generation
Social Media Management
Telemarketing
HubSpot
$28 hourly
- 5.0/5
- (5 jobs)
In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams

Freshdesk
Customer Acquisition
Email Communication
Citrix
Typing
Technical Support
Customer Service
Chat & Messaging Software
Online Chat Support
Business with 1-9 Employees
Zendesk
$25 hourly
- 5.0/5
- (2 jobs)
I am a professional Customer Service Representative with over 5 years of experience in handling customer care in- person and online. My unique professional experience stems from years of providing excellent customer support, creative problem solving, technical troubleshooting and building customer loyalty with empathy and patience.

Freshdesk
Phone Communication
Customer Support
Technical Documentation
Account Management
Documentation
Customer Service
Training
Email Communication
Technical Support
Online Chat Support
Zendesk
$18 hourly
- 5.0/5
- (2 jobs)
I’m an help desk and customer service professional who has supported small to mid size businesses with various customer service duties.

Freshdesk
Kajabi
Data Entry
Help Desk Technology International ServicePRO
Customer Service
Customer Relationship Management
$25 hourly
- 4.8/5
- (33 jobs)
My name is Tanya Flores, and I am a seasoned professional with expertise in Customer Service and E-commerce. I would love the opportunity to discuss how my skills and experience can contribute to the success of your project. ⭐️Extensive Customer Service Experience I am a reliable and confident professional with over 18 years of experience in the customer service industry. I have held various leadership roles in renowned companies such as AT&T, Bombas, Destify, Sprint, and Hewlett-Packard. Additionally, I have extensive experience in sales and e-commerce, having successfully driven online sales initiatives, managed product listings, and optimized digital marketing strategies. My expertise extends to social media management, where I have developed and executed campaigns to increase brand visibility and engagement. I have also worked as a Collection Agent for a Credit Union, enhancing my problem-solving and communication skills. This diverse background has equipped me with a comprehensive understanding of customer needs, sales dynamics, effective e-commerce practices, and impactful social media strategies. ⭐️Diverse Software and Application Proficiency Productivity Tools**: Proficient in MS Office, Google Apps, Dropbox, and Outlook. Customer Relationship Management (CRM)**: Experienced with various CRMs, including Zendesk, Gorgias, Freshdesk, Helpdesk, and HelpScout. Chat/Phone Support Applications**: Well-versed in LiveChat, Intercom, Nextiva, RingCentral, and other support tools. E-commerce Platforms**: Skilled in managing online stores using Shopify. Communication and Collaboration Tools**: Experienced with Slack, Skype, Google Hangouts, Upwork Messenger, Viber, WhatsApp, and WeChat. ⭐️Content Creation and Graphic Design Skills Content Creation**: Skilled in creating engaging and visually appealing content using tools like Canva. Graphic Design**: Proficient in logo creation, t-shirt design, and other graphic design projects. Video Editing**: Experienced in video editing to produce compelling multimedia content. Social Media Management**: Developed and executed social media campaigns to increase brand visibility and engagement. Communication Tools**: Effective in using platforms such as Skype, Google Hangouts, Upwork Messenger, Viber, WhatsApp, WeChat, and Slack for collaboration and communication. As a top-rated freelancer with a 100% job success rate, I am confident I can bring value to your project by utilizing the skills and knowledge I’ve gained over the years. Thank you for considering my application, and I look forward to discussing how I can assist you further.

Freshdesk
Shopify
Intercom
Gorgias
Interpersonal Skills
Order Fulfillment
Microsoft Word
Slack
Olark
Customer Support
Startup Company
Order Tracking
Online Chat Support
Zendesk
$50 hourly
- 3.9/5
- (10 jobs)
I build and manage virtual teams for the growth of your business 😊 Owner/Business Manager of Independent Stars Virtual Hub (Upwork Agency) I provide world-class customer service, and I possess a top-performing growth mindset. I have been working remotely at home for over 13 years. I have a Bachelor's degree with over 18 years of work experience, including more than 15 years in customer service and technical support. I have a mixed background of over 7 years in sales and appointment setting and over 2 years handling collections and delinquent accounts. I have been managing and training remote agents for over 8 years. ✦ I build teams, manage, coach, train and supervise their daily activities. I create training materials, and assist in the recruitment process (post jobs, recruit applicants, and more). ► ► ► ✰ Your all-around rock-star ✰ ◄ ◄ ◄ ✔Customer Service → Phone, Email, Chat, and SMS ✔ Onboarding Specialist - I make sure your students/clients/customers are ready. I introduce the product, answer all their questions, help them set up their profile, help them navigate the system etc. I will make them feel welcome and prepared. ✔ Sales, up-selling, and after-sales (inbound&outbound) ✔ Technical Support ( help with navigation for online platforms, password reset, troubleshooting issues like a blank screen, pop-up blocker, etc ) ✔ Virtual Assistant → executive support, administrative assistant, web research, data entry, virtual receptionist, Travel bookings, and more ✔ Outbound Appointment Setting → calls to warm and cold leads ✔ Talking to suppliers, communicating with customers that left bad reviews, and more ✔ Social Media Management (SMM), photo editing, posting&scheduling, monitoring, and more ✔ Skip tracing ✔ Quickbooks self-employed •✰✰✰ Virtual Team Management•✰✰✰ ➥ I recruit and interview candidates, onboard new agents, coach, train, supervise, and manage daily activities and metrics. I do script role-plays and I handle escalated or difficult issues and more. I'm a consistent top performer. ✦✦✦From the agent position, I got promoted to Supervisor and then worked as Senior Supervisor for Customer Service Accounts. From Outbound Appointment Setter I got promoted to Team Leader and then worked as a Training and Coaching Director for Real Estate Accounts. ↪ I have completed HIPAA Training for Healthcare Providers. Virtual Assistant for clinics, and other healthcare providers. I will take care of your patients and keep their information protected. ↪ I have supported different e-commerce platforms like Amazon, Shopify, eBay, BigCommerce, dropshipping Alibaba, Aliexpress, and more ↪ Experienced in a SaaS, knowledgeable in different types of customer service tools like Zendesk, Salesforce, Gorgias, Podio, HelpScout, Intercom, Vortex, and more ↪ I have used many types of VoIP /softphones like RingCentral, Mojo Dialers, Storm Dialer, Grasshopper, Avaya agent desktop, Storm dialer, and more ↪ I have used Moodle (for educational products), Order desk, Microsoft 365, Outlook email, SunFrog, 3PL, Go Daddy voicemail, Klaviyo, and more ↪ Conflict Management, Customer Retention, Promotions, Client or Customer Account Management&Maintenance, and more ↪ Property Management - explanation of application process, schedule viewing or maintenance, talking with tenants, and more I have worked with: → Different e-commerce businesses ( Men&Women's Shape wear, Clothing, Women's Menstrual Cup, Educational Products, Jewelries, Crowdfunding, Electronics, and more! ) → I have worked in the field of Education → Real Estate and Property Management → Events and Catering Services → Bank of America as Collections and Recovery Specialist III/ Acct Manager → HSBC as Customer Service Executive (debit and credit card) → Transamerica, as Customer Service Rep. (US Retirement Accounts) → Sallie Mae (Student Loans) → Sprint (Customer Service & Technical Support) → DirecTV (Customer Service with Technical Support and Sales) Aside from being a Top Rated Freelancer, I am also part of the Upwork Premium Customer Service Program (invite-only program in Upwork for top freelancers)

Freshdesk
Education
Amazon Seller Central
Administrative Support
Client Management
Customer Service Training
HIPAA
Ecommerce Website
Zendesk
Real Estate
Product Knowledge
Customer Service
Team Management
Customer Support
$10 hourly
- 4.5/5
- (44 jobs)
Hi, my name is Travis, and I'm new here on Upwork.com I am a professional freelance customer service agent who specializes in E-commerce. I have worked for several large E-commerce businesses such as Supreme, Rock-Auto.com, Jefreestarcosmetics.com, and OpenUmbrella INC. I have also worked for several smaller stores utilizing the Shopify platform. I specialize in customer satisfaction and customer retention, and I have thousands of hours of experience working with Shopify, Amazon, and Ebay.

Freshdesk
Gorgias
Customer Service
Order Processing
Fashion & Beauty
Online Chat Support
Email Support
Zendesk
$15 hourly
- 4.0/5
- (2 jobs)
With 5+ years of experience in Customer Success, Social Media Management, and Content Creation, I am searching for a position that sparks my creativity, passion, and growth as a person.

Freshdesk
Creative Writing
App Marketplace
Customer Support
Content Writing
Product Knowledge
Google Play
Chat & Messaging Software
Zendesk
$30 hourly
- 0.0/5
- (0 jobs)
Hi there! I’m a Customer Support Specialist with a passion for delivering seamless, top-notch support across phone, chat, email, and video. With strong technical skills in CRM platforms like Zendesk, I’m equipped to handle complex troubleshooting and empower customers to get the most out of their experience. I’m known for my empathy, clear communication, and ability to simplify technical information, making every support interaction a positive one. If you need a support professional who’s proactive, customer-focused, and ready to elevate your client experience, I’d love to connect!

Freshdesk
Technical Support
Slack
Zendesk
Salesforce CRM
Ticketing System
Phone Communication
Customer Service
Want to browse more freelancers?
Sign up