The Best Freshdesk Specialists For Hire In the Dominican Republic

Check out Freshdesk Specialists in the Dominican Republic with the skills you need for your next job.

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$12 hourly
- 4.9/5
- (15 jobs)
🏆🏆🏆 🏆🏆 Customer service 🥰, phone👩🏽‍💼, Email📧 , LiveChat! 💻, ✅ Order Fulfillment Cher entrepreneur, Merci beaucoup d'avoir pris le temps d'envisager de m'intégrer dans votre organisation. Je m'appelle Dina, je parle le français en tant que langue maternelle et l’anglais couramment. J'ai beaucoup d'expérience dans le secteur de la BPO comme agente au service à la clientèle, gestionnaire de compte virtuel, saisie de données, compte de facturation et de paie. J'ai de très bonnes compétences en communication, traduction de documents et autre. Je suis actuellement à la recherche d'un emploi à temps partiel, temps plein, cours ou à long terme! ✅ Excellent service client 🥰 et solides compétences en communication - écrite et orale ✅ Proactif, prend des initiatives et a de la prévoyance ✅ Solides compétences multitâches et organisationnelles, souci du détail ✅ Capacité à bien travailler sous pression ✅ Solides compétences informatiques dans MS Office et Internet fiable ✅ Je fais très attention aux détails, j'effectue mes tâches rapidement et la qualité est ma priorité absolue. 🏆 Voici quelques-uns des outils et services que j'utilise souvent ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Ecwid ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ ZenDesk ✅ Gorgias ✅ Intercom ✅ Slack ✅ Google Sheets ✅trello ✅skype ✅ Freshdesk Je suis impatiente de travailler avec vous pour développer votre entreprise et atteindre votre objectif! Je vous pris de bien vouloir me contacter à tout moment. Meilleures salutations, Dina VA / CSR `````````````````````` Dear Entrepreneur, Thank you so much for taking time to consider having me on board of your organization. My name is Dina, I'm a native French speaker and I speaker English fluently. I have a lot of experience working in BPO's industry as a Customer service agent, virtual account manager, Data Entry, billing and payroll account. I have a very great communication skills, translating document and more... I'm currently looking for part time, full time, one time or long term project. ✅ Excellent customer service 🥰 & strong communication skills - written and oral ✅ Proactive, takes initiative and has foresight ✅ Strong multi-tasking and organizational skills, detail oriented ✅ Ability to work well under pressure ✅ Strong computer skills in MS Office and reliable Internet ✅ Pay a lot of attention to details, complete my tasks on a timely manner and make sure quality is on my top priority. 🏆 Here are some of the tools and services that I often use ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Ecwid ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ ZenDesk ✅ Gorgias ✅ Intercom ✅ Slack ✅ Google Sheets ✅trello ✅skype ✅ Freshdesk I'm looking forward in working with you in order to grow your business and reach your goal. Please do not hesitate to contact me at any time. Best regards, Dina VA/CSR

Freshdesk
Gorgias
Customer Service
Multitasking
Focus Group Moderation
Castilian Spanish
Phone Support
Inbound Inquiry
Order Processing
Zendesk
$15 hourly
- 5.0/5
- (3 jobs)
I am a Customer Service Specialist and Technical Support Agent with over 6 years of experience. I focus on customer satisfaction and I have remarkable interpersonal, organizational, and time management skills. I am looking to apply all the skills that I have acquired throughout these years of experience to provide High-Quality services to my employer.

Freshdesk
Slack
Technical Support
Customer Service
Email Support
Phone Support
French
Zendesk
Customer Support
$5 hourly
- 5.0/5
- (2 jobs)
As a fluent Spanish and English speaker, I have over 2 years of live chat and eCommerce customer service experience. I am a quick learner, detail-oriented, and believe that empathy is key to providing excellent customer service.

Freshdesk
ClickUp
Shopify
Virtual Assistance
Social Media Content Creation
Customer Service
Customer Support
Canva
Customer Satisfaction
Order Management
Email Support
English
Online Chat Support
Order Tracking
Spanish
$14 hourly
- 4.9/5
- (9 jobs)
Hi Thank you for visiting my page. I'm an experienced customer service with more than 5 years in: -Technical Support -Shopify -Freshdesk -Zendesk -Live Chat support -Customer service -Sales and Emails. -Telemarketing Here are some of the responsibilities I've held over the past years: Answer customers' questions and concerns Resolve product or service problems by clarifying the customer's complaint; Delecting and explaining the best solution to solve the problem, expediting correction or adjustment; Following up to ensure resolution

Freshdesk
Customer Experience Research
Telemarketing
Order Fulfillment
Virtual Assistance
Scheduling
Outbound Sales
Shopify
Customer Support
Email Support
Order Processing
Zendesk
Spanish
$10 hourly
- 5.0/5
- (0 jobs)
Hi there! I’m a freelancer with a range of skills, from English-Creole and French-English interpretation to virtual assistance, customer service, content creation, and using AI tools like ChatGPT and DeepSeek. I’m passionate about helping businesses improve communication, streamline operations, and create content that resonates. Here’s what I can do for you: • Language Services: Interpretation in English, Creole, and French. • Virtual Assistance: Email communication, scheduling, and data entry to keep things on track. • Customer Support: Bilingual support via phone, email, or chat to make sure your clients feel valued. • Content Creation: Crafting and editing content that speaks to your audience. • AI Tools: Using AI to boost productivity and make your work easier. I’m detail-oriented, solution-focused, and always ready to take on new challenges. Let’s connect and see how I can help you achieve your goals!

Freshdesk
Ebook
Social Media Content
Content Creation
ChatGPT
Immigration
Sales
Phone Support
Zendesk
French
Haitian Creole
Customer Service
Customer Support
Social Customer Service
Data Entry
$8 hourly
- 4.8/5
- (16 jobs)
Thank you for visiting my profile! I am a freelancer with more than six years of experience. I am responsible, disciplined, and a fast learner. I have worked within the call center industry for high-profile companies such as Sprint wireless, Cricket, Major League Baseball, Monat, Roblox, Rockstar Games, Microsoft, Gettr, Epic Games and Zigazzo. I have also worked on several translation projects through US contractors with 100% customer satisfaction. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media moderation - Ticket support ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research

Freshdesk
Shopify
Gorgias
Online Chat Support
Virtual Assistance
Email Support
Zendesk
Social Media Engagement
Salesforce
Answered Ticket
Content Moderation
Technical Support
Ticketing System
Customer Support
Data Entry
$8 hourly
- 5.0/5
- (4 jobs)
Hello there! 👋 I am an experienced Bilingual Customer Support Specialist, Virtual Assistant, and Interpreter, bringing forth over four years of dedicated expertise. My diverse skill set includes comprehensive customer service, with a particular focus on medical and legal interpretation over the past three years. In the realm of interpretation, I have excelled in interpreting medical and billing calls, demonstrating my proficiency in over-the-phone simultaneous interpretation. This nuanced experience adds a layer of expertise to my skill set, allowing me to navigate complex conversations with accuracy and efficiency. Throughout my journey, I've adeptly handled various customer support channels, excelling in online chat support, email customer support, and proficiently managing ticketing systems. My commitment lies in providing seamless, accurate, and customer-centric solutions. Let's collaborate to elevate your customer support and ensure a smooth, efficient, and exceptional experience for your clientele! 🤝📞💬📧💼

Freshdesk
Appointment Setting
BPO Call Center
Spanish
Receptionist Skills
Over-the-Phone Interpreting
Simultaneous Interpreting
Online Chat Support
Language Interpretation
Medical Interpretation
Legal Translation
Translation
Customer Support
Email Support
Virtual Assistance
$7 hourly
- 5.0/5
- (2 jobs)
Hey there! Are you in need of a customer support elevate your customer service game? Look no further! I'm Yeidi De La Cruz, and with over 4 years of dedicated experience in bilingual customer support, I've honed my skills to provide exceptional service and support to clients and customers alike. In today's interconnected world, effective customer support is paramount to success. That's where I come in. With a keen eye for detail and a commitment to excellence, I've successfully navigated the complexities of customer interactions, ensuring satisfaction and loyalty. Whether it's addressing customer inquiries, resolving issues, or providing guidance, I'm dedicated to delivering results that elevate your brand and foster long-term customer relationships. Let's collaborate to enhance your customer support strategy and drive success together! Get in touch, and let's embark on this journey toward excellence! 🚀

Freshdesk
Customer Satisfaction
Phone Communication
Ticketing System
BPO Call Center
Customer Service
Customer Retention
Email Communication
Customer Support
Intercom
Spanish
Zendesk
Phone Support
Online Chat Support
Email Support
$16 hourly
- 5.0/5
- (7 jobs)
I have been in the Customer service field and Call Center Industry for more than 10 years assisting the customer from the U.S, U.K, and Australia. I have also worked for big names in the Call Center Industry like (Xerox, Concentrix, Language Line services) and more. In the past 2 years, I worked for one of the biggest hard drives manufacturer companies like ¨Western Digital¨ as a bilingual technical support agent on the phone and email. Recently, as a freelancer, I have performed as a virtual assistant and truck Dispatcher agent where I was able to help the company to grow as they had lots of loads and drivers, that needed to be monitored. Besides, I have also acquired experience handling email, chat, order taking process, Inbound sales, as well as technical issues ticket generation and technical troubleshooting protocol. Adding to this, In my career, I've used various CRM's dashboards such as; *Clarify. *Pegasus Systems. *Salesforce. *Oracle. *Zendesk. *Freshdesk. *SlackApp. *FrontApp.

Freshdesk
Castilian Spanish
Salesforce CRM
Customer Service
Supply Chain Management
Logistics Management
Technical Support
Email Communication
Phone Support
Order Tracking
Online Chat Support
Zendesk
$20 hourly
- 4.9/5
- (34 jobs)
Hi, Welcome to my Upwork page. I have a degree in Business Administration and I have been an experienced Customer Service Advisor for around a decade in voice, email, and chat. Haitian Creole, English, French, and Spanish are the languages that I'm working with. I like getting the job done by any means necessary. This means that I am also an easy learner and things come naturally. I am hardworking and I deliver top-notch service. I am equally very flexible. I also recently worked as a QA and Loyalty Specialist, and I have found that I work best under pressure. I have experience using Salesforce, Zendesk, Freshdesk, Ring Central, Netsuite, cisco, Mojo, Gorgias, Dropified, Shopify Any Connect, and a couple of other platforms. I am available to work in different queues at the same time such as Sales, Billing, Retention, Recovery, or Education and I am available to take calls in English, French, and Spanish. I have a lot of experience working with health, phone, cable customers, and also Data Entry. Tech support for electronics devices, computers, and cable companies over the phone. Finally, I am very open-minded and I am currently looking for a long-term client. Thanks for visiting and doing business.

Freshdesk
Translation
Customer Service
Customer Support
Castilian Spanish
Internet Survey
Email Communication
Technical Support
French
Zendesk
English
HubSpot
$6 hourly
- 5.0/5
- (1 job)
Hi there! In my role as a moderator and customer service representative, I've amassed over four years of experience within the Call Center industry. Throughout this time, I've developed a comprehensive skill set that encompasses a strong attention to detail and a talent for fostering customer loyalty. Being bilingual, I'm able to provide seamless support to customers in multiple languages, enhancing their experience. I take pride in my ability to solve problems efficiently and think critically, enabling me to navigate complex situations effectively. Moreover, I'm proficient in using Zendesk and various Microsoft Office tools, which further streamline my workflow and optimize customer interactions. 💼🔧 How I can help you: ✅Customer Support - Online live chat support - Email Support - Phone support - Social media moderation - Ticket support ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages, and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research

Freshdesk
Content Moderation
Social Media Engagement
Answered Ticket
Gorgias
Salesforce
Microsoft Excel
Virtual Assistance
Customer Support
Data Entry
Email Communication
Customer Service
Zendesk
Email Support
Online Chat Support
$7 hourly
- 4.0/5
- (2 jobs)
👋 Hello! 10+ years of expertise in the BPO industry, I bring a wealth of experience in customer service, technical support, and sales across multiple communication channels—chat, email, ticketing, and phone. I’ve had the privilege of supporting high-profile U.S. brands, including Comcast, Disney Plus, Bright Horizons, Hot Topic, Torrid, and Verizon. My background equips me with the skills to provide top-notch service that aligns with your company's standards and enhances customer satisfaction. 💪 Let’s connect and make your customer experience exceptional!

Freshdesk
Spanish
ChatGPT
Virtual Assistance
Customer Support
BPO Call Center
Phone Communication
Administrative Support
Technical Support
Customer Service
Troubleshooting
Data Entry
Gorgias
Zendesk
Email Support
$5 hourly
- 0.0/5
- (1 job)
I'm a people person. I really enjoy meeting and working with a lot of different people, and I am known for being a great listener and a clear communicator, whether I’m engaging with colleagues or interacting with clients. My years of experience have prepared me well for customer service positions. I spent more than 8 years working in a high-volume call center, answering customer calls, and identifying solutions. I'm a creative thinker. I like to explore alternative solutions to problems, and I have an open mind about what will work best. My creativity has made me an effective team leader because I can anticipate problems and innovate solutions. I'm an extremely organized person who is focused on producing results. While I am always realistic when setting goals, I consistently develop ways to efficiently achieve and often exceed, those goals. I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner. I thrive in team settings, and I think my skill in effectively communicating with others is what drives my ability to solve a variety of problems. I developed extensive skills in working with customers even when they were distressed. I'm excellent at deescalating situations and finding a way to make the customer happy. Our customer satisfaction rating rose 10% during my tenure at my previous employer. Since the role of your marketing department is to improve customers' impressions of the company, my experience would be a great asset to your team. Soy una persona de personas. Realmente disfruto conocer y trabajar con muchas personas diferentes, y soy conocido por ser un gran oyente y un comunicador claro, ya sea que me relacione con colegas o interactúe con clientes. Mis años de experiencia me han preparado bien para puestos de servicio al cliente. Pasé más de 8 años trabajando en un centro de llamadas de alto volumen, respondiendo llamadas de clientes e identificando soluciones. Soy un pensador creativo. Me gusta explorar soluciones alternativas a los problemas, y tengo una mente abierta sobre lo que funcionará mejor. Mi creatividad me ha convertido en un líder de equipo efectivo porque puedo anticipar problemas e innovar soluciones. Soy una persona extremadamente organizada que se enfoca en producir resultados. Si bien siempre soy realista cuando establezco metas, constantemente desarrollo formas de lograr de manera eficiente y, a menudo, superar esas metas. Me gusta resolver problemas, solucionar problemas y encontrar soluciones de manera oportuna. Prospero en la configuración del equipo, y creo que mi habilidad para comunicarme efectivamente con los demás es lo que impulsa mi capacidad para resolver una variedad de problemas. Desarrollé amplias habilidades para trabajar con clientes incluso cuando estaban angustiados. Soy excelente en situaciones de desescalado y en encontrar una manera de hacer feliz al cliente. Nuestro índice de satisfacción del cliente aumentó un 10% durante mi mandato en mi anterior empleador. Dado que la función de su departamento de marketing es mejorar las impresiones de los clientes sobre la empresa, mi experiencia sería un gran activo para su equipo. Mes années d'expérience m'ont bien préparé pour les postes de service à la clientèle. J'ai passé plus de 8 ans à travailler dans un centre d'appels à volume élevé, à répondre aux appels des clients et à identifier des solutions. Je suis une personne extrêmement organisée qui se concentre sur la production de résultats. Bien que je sois toujours réaliste lors de la définition d'objectifs, je développe constamment des moyens d'atteindre efficacement et souvent de dépasser ces objectifs. J'aime résoudre des problèmes, résoudre des problèmes et trouver des solutions en temps opportun. Je m'épanouis en équipe et je pense que ma capacité à communiquer efficacement avec les autres est ce qui motive ma capacité à résoudre une variété de problèmes. J'ai développé de vastes compétences en travaillant avec les clients même lorsqu'ils étaient en détresse. Je suis excellent pour désamorcer des situations et trouver un moyen de rendre le client heureux. Notre taux de satisfaction de la clientèle a augmenté de 10% pendant mon mandat chez mon ancien employeur. Puisque le rôle de votre service marketing est d'améliorer les impressions des clients sur l'entreprise, mon expérience serait un grand atout pour votre équipe.

Freshdesk
Answered Ticket
Microsoft Excel
Scheduling
Helpdesk
Customer Service
Front Desk
Phone Support
Email Support
Inbound Inquiry
Online Chat Support
Zoho CRM
Zendesk
$10 hourly
- 0.0/5
- (0 jobs)
🎉✅ Dear Hiring Managers, Thank you for taking the time to review my profile and learn more about me. ❤️ 👩🏽‍💼 Feel free to call me Cath I am delighted to introduce myself and share how my extensive experience and passion for customer service can benefit your team. ⭐⭐⭐⭐⭐ With over 8 years of expertise in the e-commerce and health industries. I am passionate about delivering exceptional customer support and excel at handling even the most challenging customer interactions with patience and professionalism. 🗣️ 📞 Languages: English French Spanish Haitian Creole 👩🏽‍💻 🖨️Skills and Software Knowledge: BPO Software RingCentral Eyebeam Salesforce Kustomer Gorgias Freshdesk Zendesk Slack Trello Zoom Google Docs Skype 🗃️ 🗄️Work Environment: I work from a dedicated, quiet office space equipped with a laptop and desktop with dual screens, USB headset Reliable fiber optic with RJ45 internet connection. My setup includes a power backup to ensure continuous productivity. There are no pets or distractions in my workspace, ensuring a professional and focused environment. 🫶🏽 In conclusion: 🧳 I am ready to bring my extensive experience and skills to your team. Feel free to reach out to discuss how I can contribute to your project's success. Let's schedule a meeting and explore how I can help you achieve your customer service goals. Looking forward to connecting with you! 📲 Cath. Customer Service Rep.

Freshdesk
Kustomer
Trello
Help Scout
Salesforce
Shopify
Gorgias
Helpdesk
Zendesk
Email Support
Outbound Sales
Survey
Inbound Inquiry
Customer Service
Customer Care
$13 hourly
- 3.0/5
- (1 job)
I am an experienced customer service representative, telemarketing & appointment setter. I have worked with major companies and Call center in Dominican republic. I am punctual, honest hard worker, I will always deliver 100% of my abilities to make sure that my work is successful. Experienced, creative and KPI orientated, with more than 3 years of practical experience in customer service, Customer satisfaction, Business Growth, Sales and telemarketing. Capable of seeking and providing solutions to difficulties before they become crises, and also of resolving problems of product delivery and quality.

Freshdesk
Multitasking
Data Entry
Sales
Translation
Email
Customer Support
Customer Service
Intercom
Spanish
French
English
Zendesk
Phone Support
Online Chat Support
$6 hourly
- 0.0/5
- (1 job)
I am a proactive, organized, and responsible individual with excellent interpersonal skills. I am seeking new opportunities to further develop my professional abilities. I have experience as a quality evaluator for global business service companies. I am looking for a dynamic and challenging position to continue advancing my career.

Freshdesk
Supervision
Ticketing System
Email Communication
Administrative Support
Virtual Assistance
Customer Satisfaction
BPO Call Center
Technical Support
Customer Service
Customer Support
Spanish
Zendesk
Online Chat Support
Email Support
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