Hire the best Freshdesk Specialists in Italy

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$12 hourly
Laura A.
- 5.0/5
- (7 jobs)
⭐️100% Job Success | Next Top Rated Freelancer I split my time between Italy and the US, alternating every three months. 👋 Hi, I’m a Digital Marketing & Content Specialist with a growing edge in AI & CRM automation. I help businesses grow by delivering tailored digital marketing strategies, smart content systems, and streamlined operational support, always with a focus on quality and tangible results. I'm currently expanding my expertise through an IBM certification in AI automation for business, to help companies automate, scale, and thrive using AI-powered workflows. ✅ Here’s what I bring to your project: 🎯 Social media strategy, content creation & community engagement 🔍 Website content management, SEO, and blog/article optimization 📩 Email marketing & automation (CRM setup, nurturing flows, segmentation) ⚙️ Tools mastery: ChatGPT, Notion, Trello, Canva, CapCut, Lightroom, Brevo, Zapier, WordPress, Elementor, Shopify, Zendesk, Salesforce, HubSpot, GoHighLevel, Excel 🚀 Workflow improvement & automation with a proactive and structured mindset ✅️ What I bring beyond tools: • Critical thinking & problem solving • Strong communication & active listening • Autonomy, adaptability, and time management • Empathy, client care & expectation management • Creativity, innovation & continuous learning ● Why work with me? What sets me apart is my approach: I treat every project as if it were my own. I don’t just complete tasks, I care deeply about the outcome, the process, and the people involved. I take on projects that align with my values, so I can fully invest my time, energy, and focus. I’m reliable, detail-oriented, and proactive. I communicate clearly, bring structure where it's needed, and always work with a mindset of ownership and long-term impact. My goal? To deliver real value.

Freshdesk
Sendinblue
Virtual Assistance
WordPress
Zendesk
Social Media Content
Shopify
Email Marketing
Marketing Automation
Salesforce CRM
CRM Automation
Ecommerce Performance Optimization
Ecommerce Store Setup
Marketing Operations & Workflow
Inbound Marketing
$20 hourly
Elena S.
- 5.0/5
- (25 jobs)
Hello everybody. My name is Elena and I am from Italy. I graduated in Translation and Interpreting I fluently speak and English and Spanish. I have many years of experience in translating, as well as in proofreading and writing in these languages. I am a precise and very hard working person. I am extremely reliable and I always deliver on time and very high quality job. Why choose me? ✅ I can provide high quality Italian, English and Spanish translations ✅ Fast turnaround ✅ I'm always precise and on time ✅ I do my job in a professional way ✅ I have years of experience as a translator ✅ I simply love my job ✅ I am a good comminucator and very good at multi tasking If you are looking to hire a freelancer to help you, here's a list of services I can provide you: ➡ Translations from English, Italian and Spanish ➡ Proofreading ➡ SEO Copywriting ➡ Data Entry ➡ Transcriptions ➡ Audio QA ➡ Sales and marketing Copy ➡ Email marketing writing ➡ Virtual assistance in Italian, English and Spanish If you need help, don't hesitate to contact me! Elena

Freshdesk
Search Engine Optimization
SEO Writing
Blog Content
Content Writing
Email Support
Zendesk
Phone Support
Customer Satisfaction
Order Tracking
Slack
Customer Support
Ticketing System
AWeber
$20 hourly
Fabrizio S.
- 5.0/5
- (5 jobs)
PROFESSIONAL SUMMARY Operations manager with +10 years' of experience in Customer service, Sales, Marketing and similar departments. I identify the needs, vision and mission of the company and find solutions to achieve the company's target. CSAT and CX remain my main focus, my leadership skills are totally dedicated to the team. Working hard to achieve the targets. My motto: Think out of the box! Partners Portfolio: Shell Italia Shell Poland Terracycle GSA- Business Development ITMA - Textile & Garment Technology Exhibition Keyence Noventum IDS - International Dance Supplies Skycop GKFX.com Kenwood Olimpic Games Tourin 2006 Instacoins Red Acre We Wow - Luxury E-commerce ...And many others! Happy to help clients in customer service implementation, Knowledge base, FAQ, Chat and Chat Bot. Build your customer service from scratch to high-level customer service omnichannel service and customer satisfaction. ***Freshdesk Expert Certified***

Freshdesk
Operations Management Software
Customer Service
Customer Experience
Business Management
Implementation
CRM Software
Freshworks CRM
AI Chatbot
Microsoft Excel
Customer Experience Research
Customer Satisfaction
Customer Engagement
Management Skills
Account Management
$13 hourly
Lorenza Tiziana C.
- 4.7/5
- (35 jobs)
I have more than 20 years of experience in Customer Service and I can provide e-mail, ticket, and phone support and will do everything I can to help your customers. Communication is my passion. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness. I'm a writer and also a “human” translator, I'm very expert on many topics. I translate and write texts on health, tourism, wellness, web content, medicine, sport, animal, fashion etc… I worked with e-commerce activities carried out from 2014 : order management, products placement on the website with full description and tag site, listing the final price, inventory management, logging incoming and outgoing goods, control lots and deadlines, order preparation and organization of the shipment by courier relationships with Italian and foreign suppliers, the end customer management (customer care) Italian and foreign via multichannel : Mail, Live chat, telephone, Skype, Preparation of tenders, updating of social networks related to Rollerfighters (Facebook, Instagram, Pinterest, Twitter), trend testimonial research analysis on product sales e-commerce platform construction reports, sell-out, upselling experience, Cross-selling, Retention competitive analysis and benchmarks (Italian and foreign), customer development for special initiatives. Customer Service responding to emails, Zendesk, Facebook page customer support, Instagram page customer support, Shopify, monitoring comments, and commenting on Facebook and IG posts. I'm working with 2 company Rollerfighters shop online and Wild Skater Clothing, I handle both FB page and IG profile. I answer to all the customer every day from FB-IG and email of this company. Many also experience as a data entry and back office. Ecommerce Manager: I insert the products into the platform, monitor the stock, analyze sales, create coupons, manage customer records, refunds. SMM: I create posts, photos, copy, tags, has tags, I create reels. I create ADV campaigns, monitor insight data, I manage DM messages and comments Voice Over Italian: I worked as a radio speaker for 3 years and I offer Voice Over service in Italian for advertising

Freshdesk
ManyChat
Magento
Gorgias
Customer Support
Order Entry
Customer Service
Customer Satisfaction
Social Customer Service
Email Communication
Data Entry
Email Support
Online Chat Support
Italian
Zendesk
$11 hourly
Alberto D.
- 5.0/5
- (7 jobs)
Virtual Assistant with 5+ years of experience in customer support, admin support, data entry, and project management. I am a QA analyst and I have IT knowledge, I also worked as technical support for a website builder. I am able to work independently and as part of a team, and I am always willing to go the extra mile. If you are looking for a highly skilled and experienced virtual assistant, I encourage you to contact me. I am confident that I can meet your needs and help you to achieve your goals.

Freshdesk
Shopify
Quality Assurance
Quality Audit
SEO Audit
English to Italian Translation
Google AdSense
Email Communication
Customer Support Plugin
Customer Service
Intercom
Email Support
Zendesk
Online Chat Support
Italian
$10 hourly
Biagio L.
- 2.7/5
- (3 jobs)
Friendly and energetic customer service representative who provides excellent service. My name's Biagio, I like working in a team, I'm a very accessible person, very detail-oriented, punctual and reliable. Strengths: Empathy, Adaptability, Ability to Use Positive Language, Clear Communication Skills, Self-Control, Taking Responsibility, Patience

Freshdesk
Email Communication
Microsoft Teams
Helpdesk
Customer Service
Online Chat Support
Italian
English
Zendesk
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