Hire the best Freshdesk Specialists in Jamaica

Check out Freshdesk Specialists in Jamaica with the skills you need for your next job.
  • $17 hourly
    Over the past eight years, I've evolved into a technically savvy and virtually eloquent freelancer. My journey has been a constant learning process, allowing me to acquire a diverse set of skills, including Graphic Design, Social Media Management, Email Management, Microsoft Office proficiency, Transcription, Google Suite, Dropbox, HootSuite, and Adobe Professional Suite. I've honed my craft in writing, typing, proofreading, editing, and re-purposing content from various genres. As a freelancer, I prioritize Excellent Customer Care and continuously develop my managerial skills to better assist my clients. My greatest asset is my fantastic people skills, and I am dedicated to ensuring my clients' satisfaction. Throughout my career, I've been involved in a wide range of projects, from blogging and transcribing to proofreading, story writing, email handling, graphics designing, and even ebook writing. I firmly believe in the values of honesty and open communication, striving to complete every task accurately and efficiently to meet my client's highest expectations. My educational background, including an Associates of Science in Management, has equipped me with immense patience and strong listening skills. These qualities have been instrumental in nurturing my entrepreneurial spirit and enabling me to serve my clients' needs effectively. My commitment to confidentiality is unwavering, ensuring that all projects remain private and secure in my hands as a dedicated freelancer.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    Microsoft Word
    Inbound Inquiry
    Email Etiquette
    General Office Skills
    Administrative Support
    Phone Communication
    Shopify
    WooCommerce
    Zoho Desk
    Zendesk
    Customer Support
    General Transcription
    Social Media Content Creation
  • $45 hourly
    I am an experienced Graphic Designer with over 10 years of professional experience specializing in e-commerce and brand design. I have a BFA in Graphics and am highly skilled in design software such as Figma and the Adobe Creative Suite. My work has included creating visually compelling designs that drive engagement and align with brand identity, and I’ve had the opportunity to work for a brand featured on Shark Tank. I thrive in fast-paced environments, collaborating in real time, and delivering high-quality design solutions. I also have experience as a Customer Service Representative with over 8+ years of experience. Customer service is something that I have a vast amount of appreciation for. I get the awesome privilege to interact with clients directly and get a better idea of what their needs are and how I can create an innovative solution. I have worked as a customer service representative for several bpo industries for both international and local companies, located in the USA and UK for several years before adding graphic designing to the mix. These opportunities it has allowed me to master several applications such as Zendesk, CRM-Shopify, Bizdesk, salesforce, Microsoft office Shipstation etc. Being quite versatile and industrious I always aim to leave a positive impact on my customers ensuring that I give more in value than even the money earned from them as this is what builds lasting loyal customers. I personally think that is the true role of a customer service representative. I always pay keen attention to deadlines and guidelines that are in place and I am confident that I will be a great addition to your team.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    Zendesk
    Sales
    Customer Support
    Zoom Video Conferencing
    US English Dialect
    Social Media Website
    Logistics Management
  • $18 hourly
    I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Light Project Management
    Inbound Inquiry
    Zendesk
    Email Support
    Sales Optimization
    Order Fulfillment
    Community Management
    Customer Support
    SaaS
    Chat & Messaging Software
    Technical Support
    Critical Thinking Skills
    Business with 10-99 Employees
  • $10 hourly
    Thank you for checking out my profile! My name is Malik Fenton. I am a Jamaican national with love for freelance work, learning new cultures and languages as well as interacting and helping people all over the world. My English skills are native, both written and verbal, and I speak with a clear, American accent and I am proficient in many software programs including Microsoft Office Suite and Google documents, I have experience working on platforms like Zendesk, Gorgias and other CRM platforms. My main focus is on results and ensuring the job gets done and done properly. I make it a point to satisfy both my employer and the customer with my work. I am capable of working diligently without a supervisor and I am confident I can work well as individual but I prefer to be a part of a good team!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zendesk
    Virtual Assistance
    Content Writing
    Online Chat Support
    Email Support
    Draft Correspondence
    Technical Support
    Customer Service
    Gorgias
    Customer Support Plugin
    Email Communication
    Shopify
    Customer Support
  • $30 hourly
    My professional experience as a project manager as well as a small business manager has enhanced my skills in management, leadership, communication, and also training and development of team members. This invaluable experience has not only provided me with the ability to work in a team environment, but also to establish and maintain excellent client relationships. As a team builder, I work well under pressure, and my extroverted personality enables me to deal with customers in a polite, friendly and professional manner and to lead and supervise subordinates effectively. Allow me to help me to grow your business.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Training & Development
    Inventory Management
    Operations Management Software
    Administrative Support
    Customer Support
    Customer Service Training
    Human Resource Management
    Account Management
    Project Management
    Small Business Administration
    Amazon Seller Central
    Virtual Assistance
    Microsoft Office
  • $20 hourly
    My goal is to help your business to thrive and exceed your customer's expectations. I have over ten years of professional experience up to the managerial level. This experience and my ability to adapt have prepared me to be an ideal candidate for you. Let me help you develop a loyal customer base by providing world-class service to increase confidence and trust in your company's brand. Knowledge and Skills • Account Acquisition & Retention • Phone/ Email/ Live Chat Support • Help desk Ticketing Systems (Zendesk, InvGate, Freshdesk, etc.) • Real Estate/ Property Management (Appfolio, Showmojo, etc.) • Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. • Experienced in providing written and oral presentations.: • Microsoft Office Suite (Word, Excel, Access, and PowerPoint) Qualifications/Education • NCTVET Supervisory Management, [2009] [Develop Professionalism and Lead Work Team, Mastering the Art of Human Relations Skills, Conflict Resolution, Time and Stress Management, Managing for Success] • Certificate in Inventory & Warehousing, HR Dynamix [2013] • Certificate in Marketing & Sales, University of the West Indies Open Campus [2010] • Certificate in Events Management, University of the West Indies Open Campus [2009] • Advance Microsoft Office Application (GPA 4.3), Mgmt. Institute for National Development [2007] [Advanced Microsoft Word, Excel and PowerPoint] Thank you for viewing my Upwork Profile. I look forward to helping your organization exceed goals and expectations.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Communication Etiquette
    Order Tracking
    Customer Service
    Customer Support
    Technical Support
    Answered Ticket
    Product Knowledge
    Online Chat Support
    Ticketing System
    Following Procedures
    Phone Communication
    Zendesk
    Email Support
    Customer Satisfaction
  • $12 hourly
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Technical Support
  • $13 hourly
    Hi there! Thank you for viewing my profile. I am an experienced Customer Support Specialist with 3 years experience remotely and have had the responsibility of providing first-class customer service in the banking industry for a number of years prior to this. I am Customer Service trained with email, phone and live chat support experience. I have provided Customer onboarding, Appointment setting and Customer Support services in various industries. I hold a BSc. Business Administration (Finance Emphasis). I am passionate about helping customers have the best experience by educating and supporting them along the way. My vision is to aid wealth creation in small to medium-sized firms by providing world-class customer service, helping you save time and retain customers.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Smartsheet
    HIPAA
    Customer Retention
    Online Chat Support
    Customer Service
    Appointment Setting
    HighLevel
    DocuSign
    Pipedrive
    Dialpad
    Chat & Messaging Software
    Customer Support
    Email Support
    Phone Support
  • $17 hourly
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 🏆 15+ Years Customer Service Pro 🥇 The Customer Service solution you need I can hit the ground running right away. 🔥 Exceptional customer service is the heart of effective marketing, building lasting connections and brand loyalty. Here's how I can help. 👇👇👇 ✨📩 𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Enhance customer satisfaction through high-level, well-crafted and timely email and live chat responses. I'll make your customers feel welcome and at ease, encouraging them to ask questions, seek assistance, and engage with your brand without hesitation. ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 𝙏𝙀𝘼𝙈 𝙇𝙀𝘼𝘿𝙀𝙍 ✦ Build and lead your customer service team from the ground up. I'll support you in the entire process, including recruitment, creation of SOPs, onboarding, scheduling, quality assurance, and coaching, empowering our agents to be resilient, self-reliant, and proactive in meeting both customer needs and KPIs. Over time, I'll continue finding ways to streamline your operational processes. 📌 Services Include: ✧ Email ✧ Live Chat ✧ Data entry ✧ Web research ✧ Virtual Assistant & Administrative Duties ✧ Managing social media accounts ✧ Miscellaneous Tasks 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ Zendesk ✦ Freshdesk ✦ Helpscout ✦ Gorgias ✦ Intercom ✦ Kajabi ✦ ReAmaze ✦ ShipStation ✦ Shopify ✦ ShipBob ✦ FlowSpace ✦ Sticky.io ✦ Chatra ✦ MailChimp ✦ Stripe ✦ Braintree ✦ Slack ✦ Skype ✦ Zoom ✦ Basecamp ✦ Telegram ✦ Eventbrite ✦ Woocommerce ✦ Canva ✦ Microsoft Suite ✦ Gmail ✦ Google Docs, Sheets & Forms ✦ Smartsheets 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙥𝙧𝙤 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠* 𝙅𝙪𝙨𝙩 𝙨𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙖𝙣𝙙 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊 💬 Get in touch with me today and collaborate 😊
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Personal Administration
    Zoom Video Conferencing
    Shopify
    Customer Satisfaction
    Administrative Support
    Customer Support
    Answered Ticket
    Interpersonal Skills
    Gorgias
    Customer Service
    Zendesk
    Online Chat Support
    Help Scout
    Inbound Inquiry
  • $30 hourly
    My name is Monique, a Top rated Plus⭐️⭐️⭐️⭐️⭐️ agent on Upwork with a 100% job success. I am passionate about helping small businesses unlock their full potential for growth. With over 10 years of hands-on customer service experience, I’ve honed my expertise in the e-commerce and BPO industries, working with clients across the UK and USA. My focus is on building exceptional teams and ensuring customer interactions that inspire loyalty and satisfaction. I have a proven track record of leading teams to success, where I have led both large and small teams. My leadership style centers around mentorship, performance-driven coaching, and a clear vision for quality assurance. Through a strategic approach to hiring, onboarding, and training, I ensure that businesses can scale efficiently and sustainably. My technical skills include extensive experience with systems like Shopify, Zendesk, Salesforce, Slack, Asana, Monday.com, Gorgias, Freshdesk, and Amazon Seller Central. From setting up AI bots to troubleshooting workflows as the main administrator, I’ve mastered these tools to enhance both agent and customer experiences. I’m also eager to learn and adapt to any new system to maximize efficiency. I excel in developing training programs that align with company goals, helping teams deliver superior service in fast-paced environments. With my background as a trainer, HR professional, and customer service representative, I bring a holistic understanding of what it takes to build, grow, and maintain high-performing teams. Every business thrives on its customer relationships, and I’m committed to creating memorable, positive experiences at every touchpoint. My interpersonal and communication skills are central to this, as I continuously strive to exceed client expectations. I am a driven and versatile professional who works well both independently and collaboratively. I take pride in being sensitive to deadlines and company guidelines, always ensuring timely and high-quality task completion. With a focus on operational efficiency and customer satisfaction, I’m confident I can help your organization grow while boosting revenue and enhancing overall customer experience.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Virtual Assistance
    Communications
    Microsoft Office
    Customer Service
    Data Entry
    Email Communication
    Cold Calling
    Inbound Inquiry
    Online Chat Support
    Zendesk
  • $10 hourly
    I have had over 10 years of work experience in Customer Service, including 3+ years in quality assurance. I am a diligent, empathetic, resourceful and also, an adaptable individual. I have good interpersonal communication skills, and the ability to remain calm in crisis situations. I strive to please both my employers and clients. I will execute the tasks given in a timely manner and meet all expectations if not go a step above and beyond. OBJECTIVE To utilize my skill, and knowledge whereby contributing positively to the development of the organization, the enhancement of its core values and also to work in an environment that will challenge me further. Obtain a position that will provide me the ability to apply my work experience to a growing industry. Look forward to working with an organization that provides me with the opportunity to meet and exceed assigned goals. SKILLS Self Management Detail Oriented Problem Solving Effective oral and written communication
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    Magento 2
    Quality Assurance
    Administrative Support
    General Transcription
    Email Support
    Shopify
    Magento
    Online Chat Support
    Zendesk
  • $6 hourly
    I've been in the BPO industry for over 3 years and flexible to work at any given 8-hour shift. I have experience with handling customers on Amazon and Groupon and familiar with using the tools Zendesk, Freshdesk, Customer Service central and Salesforce. I'm able to assist customers in all 3 media of contact whether it's call, chat or phone. With my knowledge and experience in customer service, I'm able to deal with any type of customers even if they are irate. I also have experience in appointment setting, data entry, and Social media management.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Social Media Website
    Salesforce CRM
    Customer Service
    Intercom
    Email Support
    Phone Support
    Online Chat Support
    Zendesk
  • $15 hourly
    Highly motivated and results-oriented professional with over 3 years of experience in customer service. Valued for my strong commitment to teamwork and excellence, I thrive in high-pressure environments while consistently meeting deadlines and delivering exceptional service. Equipped with advanced technological proficiency, exceptional interpersonal skills, and a proactive approach, I am adaptable to change and known for maintaining a positive mindset. I am eager to leverage my extensive customer service experience, diverse knowledge, and unwavering dedication to excellence to meet and exceed your organization's customer service needs.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Ticketing System
    Human Resources
    HubSpot
    Intercom
    Technical Support
    Human Resource Management
    Zendesk
    Email Support
    Project Management
    Customer Service
    Data Entry
  • $5 hourly
    Hi there! I'm a 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐞𝐧𝐭𝐡𝐮𝐬𝐢𝐚𝐬𝐭 with 6+ years of accumulated Customer Service and 4 years of Technical Support and eCommerce experience under my belt, and mainly focus on delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 and 𝐢𝐬𝐬𝐮𝐞 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧, while remaining compliant with company policies. On a side note, during my free time, I hone my web development skills with the goal of becoming a Magento 2/WooCommerce/BigCommerce developer. 𝑰 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒕𝒐 𝒌𝒆𝒆𝒑 𝒚𝒐𝒖𝒓 𝒄𝒍𝒊𝒆𝒏𝒕𝒔, 𝒂𝒏𝒅 𝒌𝒆𝒆𝒑 𝒕𝒉𝒆𝒎 𝒉𝒂𝒑𝒑𝒚. If you're looking for a tech-savvy professional who delivers outstanding service to clients, both internal and external, and consistently produces results, I believe I can be the right fit for your project. I also have experience in eCommerce, regularly handling cases involving unrecognised charges, gift card issues, fraudulent accounts, refund requests, subscription management, order tracking and more! Furthermore, I’m a self-driven individual who prioritises quality and efficiency. I make it my personal mission to 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭 𝐜𝐨𝐦𝐩𝐥𝐞𝐱 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐜𝐚𝐬𝐞𝐬, 𝐚𝐧𝐝 𝐩𝐫𝐞𝐬𝐞𝐧𝐭 𝐭𝐡𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐭𝐨 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧 𝐯𝐞𝐫𝐲 𝐬𝐢𝐦𝐩𝐥𝐞 𝐭𝐞𝐫𝐦𝐬. Here are some of the skills I bring to the table: ✓ Exceptional customer-centric Technical Support ✓ Microsoft Suite (Word, Excel, PowerPoint, etc.) expertise ✓ Google Suite (Docs, Sheets, Slides, Forms) expertise ✓ Experience with Freshdesk, Teams, Zoom, ClickUp, Discord, Skype ✓ Sound knowledge of website editing (WordPress) and best practices ✓ Substantial experience working with Windows OS, all main Apple OSs, Debian/Ubuntu Other skills include: ✓ Linux/Debian (CLI) ✓ HTML, CSS/SCSS, JavaScript (ES6), PHP ✓ Git, Cypress, Pest ✓ MySQL/MariaDB ✓ IP/TCP Networking ✓ Neovim :D Just to name a few... A few things that make me stand out: ↑ 6+ years of accumulated Customer Support experience ↑ Quiet, dedicated office space ↑ Available up to 12 hours/day, 6 days/week ↑ Fast response times & efficient communication ↑ Focus on security, integrity, and confidentiality ↑ Empathetic and solution-oriented approach ↑ Long-term commitment to growth and quality work My workspace setup: ⇾ Windows 11 Pro and Ubuntu 24+ (Dual Boot) ⇾ 27" Monitor ⇾ Tonor Unidirectional Microphone ⇾ High-Definition Webcam ⇾ 200+ Mbps (Download/Upload) LAN ⇾ NVIDIA GeForce RTX 3060 Graphics Card ⇾ i9-11900KF CPU ⇾ 64GB DDR4 RAM ⇾ Noise-canceling headset Please do not hesitate to reach out to me to see how I can help to bring your goals to fruition!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Satisfaction
    Ecommerce
    WordPress
    Web Development
    Troubleshooting
    Technical Support
    Customer Retention
    Administrative Support
    Computing & Networking
    Customer Service
    Data Entry
    Supply Chain & Logistics
    Online Chat Support
    Microsoft Office
  • $13 hourly
    I am an expert Business Development & Virtual Call Center Management practitioner who has: ✖️9+ Years experience of Business Development strategy and workforce management serving within the capacity of Manager & Snr Manager within the BPO industry. ✖️7+ Years of Project Management experience: Project Strategy & Execution (APM, Scrum, Six Sigma methodologies) ✖️Expertise in competitive intelligence and new vendor acquisition for practitioner lead roundtables, within the continued education and conference space (North America & Europe). ✖️Expertise Workforce management software and methodology. LTF/STF forecasting, erlangs, Capacity scheduling, occupancy, shrinkage, service level reporting. ✖️Possess inept proficiency with CRM software and platforms such as: Ninjato, Salesforce, Oracle, Tableau, Zendesk, Microsoft PowerBi
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Order Tracking
    Six Sigma
    Requirement Management
    Help Desk Software
    Information Technology
    Email
    Employee Engagement
    ISO 9001
    BPO Call Center
    Business Analysis
    Sales Management
    Partnership Development
    Budget Management
  • $5 hourly
    I have over 7 years experience in sales, cold calling, credit repair, real estate, human resource management, customer support, administrative assistance, sales, appointment setting, email, and chat handling with over four years of professional experience in various industries.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Slack
    B2B Lead Generation
    Administrative Support
    Outbound Sales
    Google Docs
    Cold Calling
    Microsoft Word
    Data Entry
    Customer Service
    Lead Generation
    Technical Support
    Phone Communication
    Zoho CRM
    Zendesk
  • $8 hourly
    I have 10 years of experience in customer service, cold calling, technical support, and appointment setting, including two years working remotely. At Amazon, I specialized in resolving customer order inquiries using skills like active listening and empathy. I also supported website navigation and troubleshooting at UnitedHealthcare, sold Medicare insurance at Assurance Healthcare, and assisted customers with auto insurance inquiries at Progressive. Most recently, I worked remotely with Care Solace as a Care Companion. Starting in a low-severity role, I consistently met KPIs and earned a promotion to the high-severity team, where I handled complex cases. I am hardworking, adaptable, and a fast learner, eager to contribute to your company’s success. I am proficient in Avaya, Freshdesk, Genesys, Gmail, Google Meet, Hubstaff, Iset, Slack, Skype, Microsoft, Zendesk, and Zoom.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Salesforce
    Time Management
    Microsoft Office
    Virtual Assistance
    Appointment Setting
    Phone Communication
    Technical Support
    Customer Service
    Google
    Slack
    Skype
    Zendesk
    Avaya
  • $10 hourly
    A hardworking and driven individual. One who understands the value of teamwork, performs well in high-pressure work environments and adaptable to change. I am desirous of utilizing my experience, skills and positive attitude to make a significant contribution to the success of any organization. Branch Supervisor for 3 years, Client Relation Officer for 4 years.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zendesk
    Sales
    Email Support
    Technical Support
    Phone Communication
    Customer Service
  • $9 hourly
    I'm a superstar VA that is dedicated to your success! I’ve been a customer support representative and virtual assistant since 2018. I’ve worked for companies and e commerce websites located in the USA, Canada and Australia through phone, email and live chat. I’m skilled in these areas: ✅ Email/Chat Support/Tickets ✅ E-commerce Platforms (Shopify, Woocommerce, Amazon, Ebay) ✅ Inventory Management and forecasting ✅ Basic Website Development (CSS | HTML) ✅ Photo and video editing ✅ Social Media Management E-Commerce Specific Skills: ⚡︎ Expert in popular customer service softwares ⚡︎ Order Processing - Order Fulfillment (Spreadsheets, DSERS etc.) ⚡︎ Social Media Management ⚡︎ Product research and listings ⚡︎ Image editing My biggest strengths are being: • A Fast learner • Independent • Reliable • Highly Adaptive I have a cheerful and professional attitude, and I am a well-organized multitasker who can handle multiple projects at once. I am looking forward to working with you and assisting you with any other tasks that may arise.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Email Marketing
    Virtual Assistance
    Customer Satisfaction
    Ecommerce Order Fulfillment
    KPI Metric Development
    Gorgias
    Data Entry
    Customer Service
    Customer Support
    Answered Ticket
    Order Processing
    Email Support
    Online Chat Support
    Zendesk
  • $17 hourly
    I am a seasoned patient care and customer service professional with over eight years of diverse experience gained from reputable local and international companies, private practices, and small businesses. My expertise extends to proficiently utilizing remote web-based applications, and I have a track record of four years in dental content creation and adept social media management for healthcare practices. As a full-time freelance consultant actively seeking global opportunities on UpWork, I bring more than a decade of comprehensive experience in customer-oriented roles. I am committed to marketing products, services, and ideas that resonate with a broad consumer base. My background is rooted in tech-savvy professionalism, and I am known for my goal-driven approach. My interpersonal skills shine through seamlessly, whether through phone conversations, email correspondence, or live chat interactions. I am passionate about delivering exceptional care and service to clients, patients, and customers alike.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Dental Technology
    Canva
    Trello
    Asana
    Slack
    Appointment Scheduling
    Customer Service
    Technical Support
    Creative Writing
    Phone Communication
    YAPI Practical Dental Solutions YAPI
    Graphic Design
    Email Marketing
    Email Support
    Online Chat Support
  • $10 hourly
    Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Microsoft Office
    Customer Support
    Call Center Management
    Email Support
    Email Communication
    Salesforce CRM
    Customer Service
    Intercom
    Zendesk
  • $22 hourly
    🌟 Welcome to Unmatched Customer Service Excellence! 🌟 Looking for a dedicated, top-tier customer support professional to elevate your brand’s service experience? Look no further! With 12 years of specialized experience in customer service across live chat, email, social media, and e-commerce, I'm here to provide seamless, personalized support that not only meets but exceeds expectations. 🔑 Key Skills & Expertise Customer Service Mastery Channel Expertise: Live Chat, Email, Social Media, E-commerce Customer-Centric Approach: Proven track record in enhancing customer satisfaction and driving loyalty Proficiency Across Platforms: Salesforce, Zendesk, Gorgias, Freshdesk, Shopify, ShipBob, Faire, Citrix, and more. Leadership Experience Team Leadership: Managed and coached teams of 15+ agents as a QA, Team Leader, Support Coach, and Supervisor Quality Focused: Strong commitment to upholding high standards of service quality and operational excellence Why Partner with Me? ✅ Proven Results: Consistently deliver high CSAT scores, efficient response times, and first-contact resolutions ✅ Adaptable & Skilled Multichannel Specialist: Ready to handle customer interactions seamlessly across platforms ✅ Strategic & Empathetic Leadership: Skilled in motivating teams and enhancing team performance for top-notch service delivery What I Bring to Your Business I am committed to transforming customer experiences and cultivating lasting brand loyalty. Let’s work together to deliver unforgettable customer journeys, boost satisfaction rates, and achieve service excellence. Ready to make a difference? Let’s connect! Send a message, and let’s discuss how we can elevate your customer service experience to new heights.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Invoicing
    Shopify Templates
    Content Moderation
    Zendesk
    Team Management
    Online Chat Support
    Email Support
    Customer Support
    Customer Service
    Typing
    Data Entry
    Microsoft Excel
  • $10 hourly
    Customer service has always been my strong suite as it is where I have excelled the most. - 9 years of experience in customer service via phone, email, and live chat. - 2 years of experience as a Virtual Assistant. - Product Listing - Executive Assistant - Virtual Assistant - Amazon Seller Central. - Answering tickets via Gmail, Freshdesk, Tidio, and Walmart, Shopify, Esty, Amazon, and eBay - Order Fulfillment, Return, and Order Tracking - Replace and refund according to the store policy. I am hardworking, professional, and responsible. I multi-task very well and is extremely reliable. I am computer literate and am open to learning new tasks each day. My Motto; Hunc Montem Mihi Da (Now therefore give me this mountain).
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Tidio
    Etsy
    Shopify
    Walmart.com
    Amazon Seller Central
    Phone Communication
    Answered Ticket
    Customer Service
    Computer Skills
    Amazon
    Executive Support
    Order Tracking
    Online Chat Support
    Email Support
  • $5 hourly
    I've worked in the customer service Industry for over 5 YEARS, specializing in Email and Social Media Management, Chat support, Inbound and Outbound Support. Since starting in 2015, I've worked with 🌟High Profile Clients/Organizations🌟 such as: ✅ASUSTEK Computers ✅GrubHub ✅SC Direct ✅Amazon Over the years of being a Customer Service Representative, I have been able to familiarize myself with platforms such as: ✅ Avaya ✅ Five9 ✅ Zendesk ✅ Gorgias ✅ Freshdesk ✅ Tawk.to ✅ Live Chat ✅ Hootsuite ✅ Pipedrive ✅ Hubspot 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ DRIVE: I am a dedicated, energetic, self-motivated person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. ✅ EXPERTISE: I am capable of developing different plans and introducing procedures and processes to enhance customer service and improve efficiency and productivity. ✅ ATTENTION TO DETAIL: I have the ability to identify and resolve problems effectively and a commitment to excellence. ✅ Responsiveness: I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. ✅ WILLINGNESS TO GROW: I enjoy learning new things, I can work very well under pressure. I am willing to venture into new customer service jobs for less money, as I find that the experience is more VALUABLE. ✅ EXPERIENCE: I would say that my experiences from the previous years as a Customer Service Agent would enable me to play a valuable role in EXPANDING your business. ✅ TECHNICAL: In addition to the above-mentioned application, I am proficient with the Microsoft Office Suite, Gsuite, and will be able to provide administrative support if needed.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Pipedrive
    Technical Support
    Product Design
    Product Management
    Outbound Sales
    Outbound Call
    Customer Service
    Slack
    Email Communication
    Zoho CRM
    Email Support
    Online Chat Support
  • $10 hourly
    Here is why I am the perfect Assistant for your beauty brand. I have over three years of experience working as a customer service rep in multiple call centers. I am good with computers and general administrative skills, and a certified makeup artist who loves everything about beauty and makeup! I have attended two makeup schools and occasionally do makeup as a side gig. I am familiar with most, if not all, major makeup brands and other beauty brands. I also occasionally design and sell press-on nails to my friends and family. Pair my makeup knowledge and years of experience working in the call center industry for famous companies such as AT&T, Comcast (Xfinity), and On Running (Cloud), assisting customers via telephone, email, and chat; I am the right person to answer your customer's queries as well as educate them about beauty your products. I will apologize, empathize and assure your customers that I am the right person to help them and satisfy their needs. Deescalating irate customers is also one of my specialties. Here are two recent shoutouts that I have received from my supervisor: My girl Shagay Graham is not dropping her quality. Her quality is always A1, ending last week with quality at 95%, great job as always! ★★★★★ Miss Shagay Graham ended super strong last week! Her STELLA CSAT ended at a perfect 5-STAR, her Live Chat CSAT at 82%, and her quality ended at 98%. Great job, Shagay. Keep up the good work. ★★★★★ Here is recent feedback from a customer that I have assisted. Shagay was absolutely phenomenal, an innate professional, and had excellent customer skills. Not only did she help me with my inquiry, and she proactively tracked the device to let me know when it arrived. Outstanding service - THANK YOU SHAGAY! ★★★★★ Regarding Admirative tasks, I am good with Microsoft Office Applications and Google Workspace applications, creating invoices, and sending, receiving, and organizing emails. I can also help with calendar management. (I have a killer system for managing clients' calendars). I am familiar with CRM applications, including Salesforce. I have also obtained a certificate in Supervisor Management and learned skills in this course that you can benefit from. Please send me a message, and let's get the ball rolling. P.S. I am in the Eastern Time Zone that will coincide or overlap with any time zone in the U.S. or Canada.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    RingCentral Glip
    Email Support
    Online Chat Support
    Google Calendar
    Customer Service
    Telemarketing
    Google Workspace Administration
    Typing
    Receptionist Skills
    Organizer
    Canva
    ClickUp
    Data Entry
  • $10 hourly
    As a seasoned expert at the intersection of customer service, accounting, and resume writing, I bring a unique blend of skills that transcend traditional professional boundaries. With a proven track record in each domain, I offer a holistic approach to enhancing client experiences, financial management, and career development. My customer service journey is marked by a commitment to creating exceptional experiences. From cultivating strong client relationships to resolving complex issues, my expertise lies in understanding diverse needs and delivering solutions with a personalized touch. I thrive on turning challenges into opportunities for satisfaction and loyalty. Adept at navigating the intricacies of financial landscapes, I have honed my skills in accounting to ensure precision and compliance. My proficiency extends from budgeting and financial analysis to streamlined bookkeeping, contributing to the fiscal health of organizations. I am not just a number cruncher; I am a strategic partner in financial success. In the realm of resume writing, I have mastered the art of transforming professional experiences into compelling narratives. I go beyond mere listings of skills and achievements; I craft resumes that tell a story, resonating with employers and paving the way for career advancement. My approach is strategic, personalized, and geared towards securing that coveted interview.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Email
    Virtual Assistance
    High-Ticket Closing
    Accounting
    Cover Letter Writing
    Resume Writing
    Interpersonal Skills
    Order Fulfillment
    Customer Support
    Data Entry
    Time Management
    Email Communication
    Communication Etiquette
    Order Tracking
  • $15 hourly
    I am teacher by profession, with 14 years experience in the telecommunications industry, where I gained experience in: Logistics, Zendesk, Quality Assurance, Human Resources, Account Receivables, start ups, Trainer,customer service, data entry, debt collection, and reservations ( Delta Airlines) and 3 years in US real estate.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Administrative Support
    Multitasking
    Central Reservation Systems
    Logistics Management
    Customer Support
    Data Entry
    Order Entry
    Teaching English
    Order Processing
    Zendesk
    Email Support
    Order Tracking
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