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Hire the best Freshdesk Specialists in Nairobi, KE

Check out Freshdesk Specialists in Nairobi, KE with the skills you need for your next job.
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  • $5 hourly

    • 5.0/5
    • (17 jobs)
    With almost 6 years of working experience with numerous companies, I'd say I am the best addition to your team! I have a keen interest in problem-solving, answering product questions & making sure that every transaction will have a positive outcome. Email, Chat, Voice, Content Moderation are the channels that I have a lot of experience in dealing with all sorts of queries from a customer service standpoint to a more technical specialist role. A team player who does not stay in the shadows. Likes to help others not just for personal success but also for everyone's improvement. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Why you should hire me? Because I'm passionately committed to work and always try hard to complete my projects as perfect as possible and well before time. I have worked with many clients who admire me because of my abilities to grasp new concepts and to develop innovative ideas. I am proficient with: - Customer Service "phone, email, ticket and chat support" (3 years) - Data Entry: Searching and collecting information from the web - Admin: VA, pdf to Excel or word conversion - Recruitment Software skills : Ms Office ICDL ( Word - Excel - PowerPoint - Outlook ) : CRM Apps like oracle Siebel & Zendesk Communications & file hosting service app: Skype, Google hangout, zoom -Microsoft Office, -Google Services, -Social Media Sites, -Travel and ticketing -Wordpress, - Blog Sites, -Team Management Apps like Trello, Tools & Skills - Dropshipping business Model - Email marketing: MailChimp, Constant Contact, Active Campaign - G Suites (Gmail, Calendar, Hangouts, Google+, Drive, Docs, Sheets, Slides, Forms) - Microsoft Office (Word, PowerPoint, Excel, Outlook, Skype) - E-Commerce: Shopify, Woocommerce, Oberlo, Drofied, BigCommerce, Amazon, eBay, Hotjar and Aliexpress) - Customer Service: ZenDesk, Zoho, Ring Central - Project Management: Pipedrive, Podio, Basecamp, Trello, Teamviewer, Zoom I possess a dedicated work PC and home office. Look no further! I am what you're looking for. I am excited to discuss and assist you in your next project. Together we can achieve better results!
    Featured Skill Freshdesk
    Slack
    Customer Support
    Mobile App Development
    Technical Support
    Content Moderation
    iOS Development
    Zendesk
  • $35 hourly

    • 4.9/5
    • (14 jobs)
    Experienced Digital Project Manager with 12 years of experience streamlining budgeting processes, managing risks associated with projects, and enhancing project output and efficiency. Accountable and managing projects with the highest possible quality, with a clear understanding of the SDLC and various project methodologies: Agile, Scrum, Waterfall and Hybrid. I am an accountable, commercially focused, and diligent project manager with a track record of achievement in the IT, E-commerce, Engineering, Marketing, Entertainment, Web3 and Hospitality industries. Built and maintained strong relationships with stakeholders and external partners, implementing Agile methodology to ensure on-time project delivery. With strong leadership qualities and sound technical expertise, I have what it takes to deliver high quality projects staying within budget, timeline and delivering prime results. Feel free to reach out!
    Featured Skill Freshdesk
    Customer Support
    Zendesk
    Marketing Strategy
    Report Writing
    Process Infographics
    Leadership Skills
    Team Management
    Research & Strategy
    Project Scheduling
    Agile Project Management
    Project Management
    Shopify
    Digital Project Management
    Project Plans
  • $15 hourly

    • 4.6/5
    • (13 jobs)
    Hi! I am Abby, a Creative Dynamic Virtual Assistant. I take great pride in the quality of my work and I am convinced that my commitment to meeting customers’ expectations would allow me to make a valuable contribution to your project. I am ready to get the workload off your back! Here is how I can be of help: ✅Data entry Document conversion, Excel/Google Sheets, Ms. Word, Google Docs, PowerPoint, PDF, Dropbox, Google Drive Web Research || Extracting Email & Phone || Data Mining ✅Web-research Online Research for People Info || School Directory / Staff Listing Address and Email Info Extracting from Google/GIS Maps & Various Websites. LinkedIn / Twitter data scraping ✅Administrative support Social media management, email handling, data analysis, data presentation Video or Files Download & upload, Email Marketing ✅Customer Support E-mail handling, order processing, FAQ's, Live Chat support, Order processing, Refunds, Zendesk, Shopify, Jira ✅ Creative Assistance Canva Design marketing collateral like brochures, business cards etc Newsletters and email campaigns Pinterest, Instagram, Facebook ✅Translations Expert in English and Swahili translations I look forward to working with you Warm Regards, Abby
    Featured Skill Freshdesk
    Shopify
    Zendesk
    Sales & Marketing
    Customer Support Plugin
    Social Media Website
    Topic Research
    Hospitality & Tourism
    Administrative Support
    Email Marketing
    Customer Satisfaction
    Data Entry
  • $8 hourly

    • 5.0/5
    • (6 jobs)
    A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, through having an in-depth understanding of the tasks, responsibilities, and skills involved in customer service work. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. With over 4 years’ experience in the customer service industry, I have a proven track record in resolving and reducing customer complaints and meeting customer service level expectations. I am what you are looking for to accomplish the ultimate goals of your organization.
    Featured Skill Freshdesk
    Time Management
    Product Knowledge
    Customer Service
    Ticketing System
    Communication Etiquette
    Inbound Inquiry
    Phone Support
    Salesforce Service Cloud
    Zendesk
  • $20 hourly

    • 5.0/5
    • (1 job)
    Results-driven Customer Support and Operations Specialist with a strong background in fintech compliance, transaction monitoring, and risk management. Experienced in ensuring regulatory adherence, preventing money laundering and financial losses, and optimizing customer support processes to enhance user experience.
    Featured Skill Freshdesk
    Slack
    Amazon FBA
    Google Sheets
    Email Support
    Phone Support
    Zendesk
  • $8 hourly

    • 4.7/5
    • (2 jobs)
    Skilled customer service and support specialist with 10 years experience with a winning attitude, ambitious and focused on setting high expectations. I am skilled in communicating with Clients over phone and email. I have experience with live chat support ,customer experience research, customer insight analysis, Zendesk and Fresh desk. As a highly trained and competent customer service representative, I am a firm believer that in today's customer service oriented society,timely,friendly and proactive services are sought to enhance future business growth. My long term experience in the service industry merged together with my communication education background has taught me how to meet and exceed each customer's expectations with service that sells. Additionally am adequate at; - Acquiring, Maintaining and retaining loyal repeat business. - Consulting with clients to evaluate their needs to determine best services and suggest additional services that may be of interest. - Eye for excellence and high level of standards. - Finding solutions and resolving issues. - Offering training. - I have a knack for problem solving and work well independently even under pressure with minimum to no supervision. - Great online research. More so, I have a thorough understanding of every aspect customer service set-up from mentoring, coaching, coordination with internal departments for optimum results of the Operations and providing immediate positive results to external clients. With good decision making and communication skills not to mention my experience working with people of different cultures, I am confident that I possess the required knowledge and skills to accomplish any given task.
    Featured Skill Freshdesk
    Customer Experience Research
    Phone Communication
    Email Marketing
    Customer Service
    Asana
    Email Communication
    Customer Acquisition
    Light Project Management
    Product Knowledge
    Phone Support
    Online Chat Support
    Zendesk
    HubSpot
  • $10 hourly

    • 0.0/5
    • (1 job)
    With five years of experience in my capacity as a Customer Service Assistant and Virtual Assistant, I have honed valuable skills in data entry, customer support, and organization. My adeptness at multitasking and unwavering attention to detail equip me to handle various projects efficiently and with pinpoint accuracy. I take pride in my strong communication abilities, which allow me to interact with both clients and colleagues in a polished and professional manner. My utmost commitment as a Customer Service Assistant and Virtual Assistant is to provide exceptional service and unwavering support, always with a focus on ensuring customer satisfaction. I am eager to bring these capabilities to your team and make a positive impact.
    Featured Skill Freshdesk
    Generative AI
    Data Annotation
    Google Docs
    Microsoft Excel
    Writing
    Shopify
    Data Entry
    Email Communication
    Customer Service
    Video Editing
    Customer Support Plugin
    Email Support
    Online Chat Support
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Hi I am entry level IT enthusiast passionate about hardware, software and networking.I speciliaze in basic trouble shooting, OS installation and network configuration.I am always eager to learn new technologies and help solve tech challenges Let connect and work together on your IT needs.
    Featured Skill Freshdesk
    Zendesk
    Help Desk Software
  • $20 hourly

    • 5.0/5
    • (30 jobs)
    Your Top-Rated Plus Freelancer for Exceptional Technical and Customer Support Are you seeking unparalleled customer satisfaction and technical expertise? Look no further! I am a Top-Rated Plus freelancer on Upwork with over 7 years of specialized experience in customer and technical support. Why Choose Me? Proven Excellence: As a Top-Rated Plus freelancer, I have a track record of delivering top-tier service that consistently exceeds client expectations. Diverse Skill Set: From mastering various software applications and managing online websites to developing and maintaining WordPress sites and efficiently handling emails, my expertise covers all bases. Customer-Centric Approach: I believe in ensuring your business thrives by delivering the best possible service to your customers, aligning perfectly with the core objective of any business. Core Competencies: * Technical Support * Customer Support * Virtual Assistance * Email Handling What Sets Me Apart? Accuracy and Efficiency: With a meticulous approach, I ensure tasks are completed with precision and speed. Determination and Sincerity: My commitment to excellence and genuine dedication to client success make me an invaluable asset. Join the ranks of satisfied clients and elevate your business with my exceptional support services. Your pathway to 100% customer satisfaction starts here!
    Featured Skill Freshdesk
    Intercom
    Gorgias
    Socialbakers
    Stripe
    Ticketing System
    Helpdesk
    Customer Support
    Technical Support
    Microsoft Teams
    Administrative Support
    Communication Etiquette
    Order Tracking
    Online Chat Support
    Social Media Management
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    I am a competent and results-oriented Professional, having the ability to manage large numbers of tickets. Very high competency in zendesk, intercom, agora pulse, sprout social, falcon, Notion, Five9, Isabel, and well versed with CRM’s. I am well versed in project and time management with high analytical and communication capabilities. I am very passionate, proactive, and appreciative of Technology and where it is headed. I have a good grasp of benchmarking principles in various business models.
    Featured Skill Freshdesk
    Editing & Proofreading
    Linux System Administration
    VICIDIAL
    Customer Support
    Microsoft Windows
    Five9
    Customer Service
    Sprout Social
    Asterisk
    Network Monitoring
    Linux
    Content Writing
    Intercom
    Zendesk
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Looking for a customer service professional who can deliver exceptional support and ensure customer satisfaction? With over 5 years of experience in live chat, email, and phone support, I offer a proven track record of providing prompt, courteous, and effective assistance. My dedication to delivering unparalleled customer experiences sets me apart. Let me bring my expertise to your team and help elevate your customer service to new heights. I specialize in: Live Chat Support Email Support Phone Support CRM Software (Gorgias, Freshdesk) Shopify Conflict Resolution Problem-Solving In my previous roles, I have successfully managed high-volume support environments, consistently received positive feedback, and contributed to improving team performance and customer retention rates. I am proficient in various CRM tools and have a proven track record of reducing response times and increasing customer satisfaction. Let’s work together to ensure your customers receive the best support experience possible. Feel free to reach out to discuss how I can help your business thrive.
    Featured Skill Freshdesk
    CloudTalk
    Magento
    ShipStation
    Shopify
    Gorgias
    Administrative Support
    Data Entry
    Phone Support
    Customer Service
    Customer Support
    Email Support
    CRM Software
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    🥇 Hello! I’m Elizabeth, your new customer support agent bringing to you 6+ years of experience, 10,000+ tickets closed and my wealth of knowledge through delivering exceptional support and building strong customer relationships 🥇✅ ✅With my diverse expertise in diverse fields of combined customer service in NGO , Health &, e-commerce, shopping and technological industries, I will be a great asset to your team. WHAT CAN I DO FOR YOU? -------------------------------------------------------------- ✅ Whether it's over the phone, through emails, or via live chat, I know how to connect with your customers and meet them right where they are. 🌞 I am proficient with: - Salesforce - Zendesk - Freshdesk - HubSpot WHY SHOULD YOU CHOOSE ME? 😊 --------------------------------------------------------------- Well, from previous experience, I've helped businesses like yours boost their customer retention rates by over 93% and speed up their response times by 82%.I believe effective communication is the key to outstanding service. I’m committed to understanding each customer’s unique needs and ensuring they have a positive experience. It honours me to work with you, I work fast with high concentration because I really love what I do, and I like to deliver my work in the minimum time/maximum quality/affordable price. DM and let's work together!
    Featured Skill Freshdesk
    HubSpot
    Zendesk
    Customer Experience
    Data Entry
    Online Chat Support
    Customer Relationship Management
    Case Management
    Communication Skills
    Leadership Training
    Project Management
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Seeking a professional with a proven track record of fast, reliable, and precise work? Look no further. Here's what sets me apart: 🔍 Customer Support Specialist: Experienced in effective communication through emails, chats, and calls using CRMs such as Zendesk, Gorgias, and Freshdesk. 💼 Sales Expert: Proficient in inbound and outbound sales, specializing in Shopify and other platforms. Capable of recovering abandoned carts, executing cold calls, and managing bulk order processing. 🛠️ Tech-Savvy: Quick learner with a knack for mastering various software applications. 🎯 Attention to Detail: Meticulous with a commitment to meeting deadlines and delivering quality work. If you're after exceptional customer service and a professional who gets the job done, let's start your project. Ready to make things happen! 😊
    Featured Skill Freshdesk
    Communication Etiquette
    Email Support
    Customer Service
    Gorgias
    Zendesk
    Customer Support
    Swahili to English Translation
    Online Chat Support
    Inbound Inquiry
    Sales
    Creative Writing
    Article Writing
    Translation
  • $6 hourly

    • 0.0/5
    • (1 job)
    I'm an enthusiastic, reliable and hardworking individual who has over 4 years of experience giving professional, efficient and high quality service to various call centre companies. I am skilled in communicating to clients over phone and email. I have experience with live chat support and fresh desk and i am eager to learn to use any tools that get the job done well. I meet deadlines and don't make promises I can't keep. Iam a team player but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with.
    Featured Skill Freshdesk
    High-Ticket Closing
    Customer Satisfaction
    Problem Solving
    Email Support
    Online Chat Support
    Writing
    Communications
    Zendesk
    Customer Service
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