💼 7+ years of experience in Customer Service and Tech Support, both BPO and freelance (Upwork)
🎯 Expertise in E-Commerce Platforms Wayfair and Shopify
🔐 Tech-Savvy & Security-Aware
Here are the services I can offer 👇👇👇
🔥 𝙀-𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏
In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen. Let's dive into the processes that make me a valuable e-commerce support hero:
Here are few things I can do for you 👇
● Process refunds, including refund checks, store credits, and gift certificates, with accuracy.
● Handle return requests and replacements.
● Proactively resolve order discrepancies, release holds, and prevent customer dissatisfaction and chargebacks.
● Proficiently manage merchant payment portals and handle PayPal, Stripe, and Klarna disputes.
● Generate and send invoices for B2B customers.
● Process customer payments, including credit card transactions, electronic funds transfers (EFTs), checks, and other payment methods.
● Reconcile and match payments received with the corresponding invoices to ensure that all payments are accurately recorded and accounted for.
● Maintain SOPs for the refund processing processes, ensuring that all employees follow the correct procedures.
Extensive experience with the following Merchant Payment Portals 👇
● Affirm
● Citizens Pay
● Fortiva - integrated via ChargeAfter
● Genesis Credit
● Bread Merchant Portal
● Katapult
● Acima
● Progressive Leasing - integrated via ChargeAfter
● Klarna (US, CA, EU)
● Afterpay/Clearpay - via Stripe (US, CA, EU)
● Paybright
● Operate(ChargeAfter)
● Paypal (US, CA, EU)
● Braintree (US, CA, EU)
● Stripe(US, CA, EU)
● Worldpay(Vantiv)
● Barclays
If you're looking for e-commerce support who can help you make your life easier, then I'm your guy!
💬 Feel free to send a message or, if you wanna learn more about my services, here's more 👇
🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊
As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know that I am a vital contributor to the success of the businesses I support.
These ticketing tools are my bread and butter 👇
● SupportHub
● Jira
● Freshdesk
● Gorgias
● TeamSupport
I'm also proficient with the following CRMs and other tools 👇
● Oracle CRM
● Salesforce
● Zoho
● OKTA
● Google Workspace
● Microsoft Office
● Slack
🔥 𝑫𝑨𝑻𝑨 𝑺𝑬𝑪𝑼𝑹𝑰𝑻𝒀 and 𝑪𝑶𝑴𝑷𝑳𝑰𝑨𝑵𝑪𝑬
I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security. I've taken security awareness training courses, which are as follows: 👇
● Security Awareness Training
● Beyond the Hook: Empowering Minds Against Phishing
● PCI DSS Awareness Training
☎️ Hey, let me know when you're free for a call.
Talk soon,
Joseph
Freshdesk
Shopify
Accounts Receivable
Point of Sale & Payment Systems
Gorgias
Technical Support
Email Communication
Answered Ticket
Ticketing System
Customer Service
Jira
Ecommerce Support
Order Processing
Email Support
Online Chat Support
